Jotform Reviews

“An amazing tool

Pros

This is an amazing and easy to use form builder. The drag-and-drop interface makes creating professional-looking forms simple and the customization options let us keep everything perfectly on-brand. My favorite parts are the gorgeous, easily adjustable templates, the built-in e-signature and payment features, the conditional logic for smart forms, the smooth connections with tools like Google Sheets and PayPal and the automated workflows that save me so much time every week.

Cons

The free account has a limited number of forms and you need a paid plan for some of the more advanced tools. I also wished there were more templates made specifically for photographers.

“Fills the gaps in my workflows

Pros

It really helps fill the gaps in my workflows, has an efficient signing feature and offers useful custom apps.

Cons

Well the price for multiple users seems high to me but other than that, I do not have any problems with it.

“Very reliable and easy to embed

Pros

Jotform is very reliable and can be embedded into so many different website builders without a problem.

Cons

The price to upgrade to a plan with more forms and submissions is a bit of a hurdle.

“The top form-building software

Pros

From my experience, this is the top form-building software you can find. The interface is so user-friendly making it pretty simple to set up forms and keep track of all the submissions.

Cons

Their app is the biggest weakness. Even though they frequently release bug fixes, still their website feels a lot more dependable to use.

“solid product for managing surveys

Pros

We have turned to them a few times for managing surveys. While they are not the perfect fit for what we require, it is a solid product in general.

Cons

Analysis tools are not quite sophisticated enough for what we need and the overall look can come across as a bit unprofessional.

“Very easy to create forms

Pros

Creating a form to email to our parents is very easy. We can also add pictures and it is much more organized than Google Forms when you have many options. Plus letting parents select sizes and quantities for each item makes the process much simpler for them.

Cons

There are not any real downsides. Though I have not even tried out all the features yet, still I am certain it's capable of a lot more than what I am currently using it for.

“easy to figure out platform

Pros

It is a great platform with a design that is easy to figure out. I made a form for my company in just a few minutes and it also integrates smoothly into your own website.

Cons

It would be great to have some more advanced options for the calendar and time selection functions.

“Flexible pricing and easy to use

Pros

The flexible pricing and how easy the app is to use are the main reasons I am a fan of Jotform.

Cons

I honestly cannot think of a single negative thing to say about Jotform.

“let down by high costs and unclear limits

Pros

Getting around the system is not an issue and it works perfectly with my other operating systems. Overall the whole setup is very user-friendly.

Cons

The subscription costs are not as competitive as other similar sites. They also do not warn you about the upload capacity limit for your forms until you actually hit it. On top of that I noticed the price for upgrading is just too high.

“Simple to create forms

Pros

Creating the forms was simple and there were so many features I could include. This was a huge help when I needed to set up an RSVP form.

Cons

A monthly payment option is not an option for me. As we are just a small organization and did not need 1,000 submissions, just a few more than the free plan allowed.

“customize forms for leads is pretty easy

Pros

Customizing forms to gather leads, client feedback and event registrations is so simple with Jotform. I also really like how easily you can add forms to existing websites or make them for email campaigns without needing to contact IT for help.

Cons

The free plan is a bit restricted in terms of how much you can submit and store and sometimes you need to put in a little extra effort to tweak the form's layout so it looks good on mobile phones.

“Very easy and simple to use

Pros

Using Jotform is very easy and simple. There is not any part of it that requires a lot of training or prior knowledge to understand.

Cons

I feel like the price for the paid plans jumps up quite a bit as you grow, particularly if you need high submission volumes, HIPAA compliance or advanced integrations. We have also noticed that larger forms with lots of fields or conditional logic can load slowly or lag, especially on mobile.

“A platform to create our own tools

Pros

This gives us a platform to create our own questionnaires, surveys and other tools. We have used it to help manage a waitlist and to gauge interest from the community.

Cons

Our experience with it has been positive so far. We are on the free plan right now and it provides just enough for what we need to get done.

“Our favorite for capturing new leads

Pros

It is our favorite because it offers a really customized way to capture new leads, unlike more generic options. Plus the drag and drop functionality is also a big help and there are plenty of templates for you to pick from.

Cons

Many of the more advanced features are only available on the higher-priced plans. The free version has a limit of 100 submissions per month.

“Easy to navigate

Pros

The interface for Jotform is easy to navigate and comprehend. I mean you get a lot of pre-made forms that make it easy to get started on the platform.

Cons

One thing I noticed is that the submission limit and data allowance on the free plan are too low. So it really should increase what they offer for free accounts.

“Completely changed the game for my business

Pros

My small business has been using this tool for just over a year and it has completely changed the game for us. It is so simple to operate, very convenient for our clients and having everything in one spot is a feature I really love.

Cons

It is really frustrating that the standard version has usage caps and that you cannot just duplicate an old form without it counting against a new limit.

“terrible service

Pros

it is simple to set up and offers a lot of options for training.

Cons

The customer service is terrible. Like it is impossible to get a live person on the line. The wait time to get any response is just awful.

“Easy to use for getting documents signed

Pros

It is easy to use and works wonderfully for getting documents signed. Overall it does exactly what it's meant to do and I have not had a single problem with it.

Cons

I do not have any major complaints, really. The selection of preset signatures you can pick from is pretty limited though.

“Effortless process for building professional forms

Pros

The drag and drop simplicity, smart automation and smooth integrations in JotForm make building professional forms a truly effortless process. Also it is perfect for any business that needs a powerful form solution thats also user-friendly. So I would highly recommend it!

Cons

The submission caps, the required Jotform branding and having features locked away can be frustrating as you grow and you have to upgrade to get any of the more advanced tools.

“Simple connection with monday.com

Pros

Connecting it with�monday.com�was a simple process. We have a large client who wanted to expand their use of�monday.com�and asked for our help to get this tool implemented.

Cons

Their logging system was a little confusing to figure out at first. But once we understand what it's meant to do, we able to adjust it in way we want to use it.