Total 131 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LP
Laura P.

Law Practice, 1-10 employees

Less than a year

5.0

simple and efficient

Pros

i love how simple it is to use. entering different types of fees and expenses is easy and I feel like everything just flows smoothly. It's easy to manage and I don't have to spend time struggling with complicated processes.

Cons

I've been using it for a year and I have no complaints so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MK
Mohammad K.

Law Practice, 1-10 employees

Less than 6 months

5.0

easy client management tool

Pros

Creating new client accounts is super easy and reviewing invoices and tracking daily billing is simple. This software really helps me stay on top of everything without feeling overwhelmed. It's aligned and efficient which I love.

Cons

It doesn't allow for case management but it integrates perfectly with QuickBooks so that's a big plus.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SO
Shantel O.

Accounting, N/A employees

Less than 6 months

5.0

super user-friendly

Pros

super user-friendly and the customer service is amazing. Anytime I need help or have a question, they are always there to assist me. I can rely on them for support and that's a huge plus.

Cons

no cons that I can think of right now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SJG
S. Jeffrey G.

Law Practice, 1-10 employees

More than a year

4.0

works best for mac users

Pros

I chose it because it works perfectly with my Mac-based systems. It integrates so easily and the interface is so friendly. I am on my desktop all day, every day and I appreciate how smooth the software is in helping me manage everything I need without any issue.

Cons

I'd love a little more ability to customize some things.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

FJ
Ford J.

Law Practice, 1-10 employees

Free Trial

5.0

efficient small-firm time tracking and invoicing

Pros

Running a small firm means efficiency matters and this has been a strong option for our time tracking and invoicing. I especially benefit from the QuickBooks discounts which help keep costs under control.

Cons

While there are alternatives that offer more advanced features, I think this product is a reliable choice with an attractive graphical interface and I can easily imagine many firms still finding this option very useful.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SS
SHARON S.

Law Practice, 11-50 employees

Less than 6 months

5.0

dependable reporting and responsive support

Pros

From what I've seen, the reports are dependable and easy to work through. What truly stands out for me is the support team, they take the time to understand issues my firm runs into and actually follow up with solutions.

Cons

Sometimes it doesn't feel as simple as I'd prefer and I often have to run the report multiple times before I land on the output I'm looking for.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

WPS
Wm Paul S.

Legal Services, 1-10 employees

Less than a year

5.0

focus on basics with fast learning curve

Pros

This app focuses on the basics like time tracking and billing and it handles those areas extremely well. Learning the system didn't take long for me and it runs quickly without lag. I can handle different billing types, rely on the QuickBooks Online connection, access it from anywhere and manage trust accounting with confidence. On top of that, the support is great and the price is far lower than many competitors.

Cons

We ran into a few minor problems but the it team responded very promptly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GZ
Graziana Z.

Legal Services, 11-50 employees

Free Trial

5.0

simplifies routine with QuickBooks alignment

Pros

Using this alongside QuickBooks has been a great experience for me. As a legal timekeeping tool, it helps simplify my daily routine and keeping case files and financial records aligned has made accounting much easier to manage.

Cons

Having only used it briefly, I haven't found any real downsides to report. From my short trial, there weren't issues worth noting and overall I feel it performs well and seems like a great piece of software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JW
Jenny W.

Law Practice, 1-10 employees

Less than 6 months

5.0

smooth QuickBooks Online workflow

Pros

Honestly, seeing how smoothly it works with QuickBooks Online surprised me. We handled invoicing without it before and the difference now feels huge in comparison.

Cons

I wish it offered a few more options when it comes to reporting and analytics.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jasmine

Law Practice, 500+ employees

Less than a year

5.0

integrated time tracking and billing

Pros

What stands out most to me about it is how well it keeps time tracking and billing together in one place. The layout feels clean and using it doesn't take much effort or extra thought.

Cons

There isn't anything I can point to as a downside of it, honestly, I haven't found a flaw and I feel every law firm could benefit from adopting it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Law Practice, 1-10 employees

Less than 6 months

4.0

QuickBooks two-way syncing and simple timers

Pros

the way I work, the two-way syncing with QuickBooks has been a big win. Entering time feels natural and both desktop and mobile timers come in handy. Creating matters or adding clients is quick and everything flows into QuickBooks automatically which works really well for me overall.

Cons

The QuickBooks billing configuration feels a little awkward. I understand that's partly a QuickBooks issue as much as it is with this software. It's not intended to be a complete practice management system which I knew beforehand. Because of that, I'm maintaining information in both Outlook and in this app/QuickBooks. It's not a big problem given how massive my contact list is compared to the very small client roster I actually work with.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

M
Martha

Legal Services, 1-10 employees

Less than a year

5.0

experienced support and issue resolution

Pros

After more than twenty years as a law clerk, I've worked with many systems and this one ranks high on my list. The support team is outstanding, they're willing to stay on the phone as long as needed to fix issues and walk me through solutions.

Cons

Honestly, I truly can't think of anything I dislike about this program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F
Frank

Law Practice, 1-10 employees

Less than a year

4.0

reliable interface and consistent performance

Pros

Using the interface has felt reliable from day one and I've had consistent performance without unexpected problems.

Cons

For end-of-month billing, I often find the process somewhat tough and clunky, it would be much more helpful if the software could walk me through each step a bit more clearly and patiently.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Law Practice, 1-10 employees

More than a year

4.0

easy and simple for daily billing

Pros

The program is easy and really simple to navigate. As an everyday user, I don't generate reports or set up new documents, my workflow is limited to billing clients for me and that process couldn't be simpler.

Cons

From time to time I run into bugs where the time I log ends up showing on another day than the one I selected, fortunately the it support team resolved that problem quickly and without issue.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

CH
Christine H.

Medical Practice, 500+ employees

Free Trial

5.0

real-time QuickBooks Online syncing

Pros

I love the real-time syncing with QBO, it lets attorneys access every piece of financial information they need without having to log into the accounting system themselves.

Cons

I'd like to see more advanced customization in reporting, though I understand that these features will arrive over time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Legal Services, 1-10 employees

Less than a year

5.0

smooth transition from CaseFox

Pros

We transitioned to it from CaseFox, it was affordable but had frequent glitches. We found it easy to learn, easy to get onboarded with and to weave into our everyday practice.

Cons

I have heard that it may not include all of the extra features that many other legal software packages provide. That didn't discourage us, since we were genuinely hoping for a simpler solution.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Legal Services, 1-10 employees

More than a year

5.0

easy use with reliable support

Pros

it's easy to use, support's there when required and it links well with QuickBooks Online.

Cons

Honestly, I can't think of anything negative about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LA
Lynda A.

Hospital & Healthcare, 1-10 employees

More than a year

5.0

simple interface and high-quality invoices

Pros

Really easy to use. From my viewpoint as an attorney, the interface feels very simple and consistently generates professional, high-quality invoices. When I switch hats to accounting, I find it syncs flawlessly with QuickBooks Online, I particularly appreciate the two-way synchronization and the ability to mark billable expenses.

Cons

I don't have any complaints, they even offer top-notch customer support. It's an excellent app!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sean

Law Practice, 1-10 employees

More than a year

4.0

easy time tracking and past entry review

Pros

Recording and tracking my hours is easy and going back to look at past entries is easy to handle. I find it does exactly what it's supposed to and genuinely simplifies my workflow.

Cons

Every so often the app won't load, forcing me to refresh the web page multiple times until it finally starts working.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

C
Christina

Law Practice, 1-10 employees

More than a year

5.0

great tool

Pros

This has freed up an enormous amount of time for us. As lawyers, the only commodity we sell is our time, so getting more hours to bill clients instead of spending them on administrative tasks is incredibly valuable to our practice.

Cons

Entering expenses could be made more easy. I'd like to see a simpler, more simple way to compute mileage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10