Tyler Enterprise

Worst system I've used

Pros

What do I love about them?, let me think� just kidding. There are nothing.

Cons

The customer support is a total runaround. You'll feel like you're on a merry go round, no one has actual answers. They just tell you to "contact your local courthouse," even though the courts don't see what we see as attorneys or paralegals. Trying to pull up client documents, court dates and other info takes 3 times longer than it used to because the system keeps throwing errors, no matter how many times you try with file numbers or names.

Good tool, need to be more easy to use

Pros

I like how it allows me to access legal documents online, which is incredibly convenient.

Cons

What I dislike most about Tyler Enterprise Justice is pretty much everything else. It's hard to navigate and I can never figure out exactly what I'm supposed to do.

There's so much room for improvement

Pros

The good feautures are its convenience, minimal expense and ability to file documents remotely.

Cons

Depending on the county, we have to use two separate e filing systems. This one has way too many glitches and redundant features or prompts. It seems simple at first, but there are constant delays, filings don't always go through and you can't always get proof of filing or acceptance. This is especially frustrating if you file after hours or on weekends. You have to wait until the courts open for assistance but most of the time, you're just referred back to Tyler Technologies. While the customer service reps are friendly, they're not helpful at all. Honestly, it's beyond frustrating.