Total 525 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

40%

3

Stars

20%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

K

Kim

Hospital & Health Care, 500+ employees

More than a year

3.0
November 2021

Better Learning Tool Out There

Pros

Opting for Blackboard as the course hosting platform surpasses other alternatives. It aids in class management allowing multiple users to collaboratively contribute. Seamless integration with Zoom proves essential simplifying maintenance for both teacher assistants and professors in large classes.

Cons

So many features could be improved. We now use Canvas and prefer that to Blackboard Learn. Need more integration and more improvements on the mobile app.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

R

Rebekah

Marketing and Advertising, 1-10 employees

More than a year

3.0
November 2021

Functional with some philosophical flaws

Pros

Blackboard offers an easy learning curve and intuitive functionality suitable for various teaching styles. It effectively coordinates large teams or classes accommodating diverse teaching methods such as group discussions online learning and multimedia attachments.

Cons

My concerns with Blackboard are at the philosophical level. From the way it is systematically set up you can tell that it uses some outdated methods of teaching. Use as a student can feel oppressive with students too easily shut down and overruled and the general aesthetic vibe being a bit darker and more confined than examples such as Canvas.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

D

Delaney

Legal Services, 1-10 employees

Less than a year

4.0
November 2021

Complicated but Helpful

Pros

The software excels in providing nuanced student-side features absent in other platforms. Offering specialized involvement for presentations and collaborative video/meetings it grants students more freedom and diverse avenues to ask questions ensuring teachers remain aware and adaptable.

Cons

It was difficult to learn once you open the program and there is not a tutorial or walkthrough for the overall site. You have to explore on your own and it can be tough.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

N

Nhat

Education Management, 500+ employees

More than a year

5.0
November 2021

Blackboard Learn Review

Pros

With its user-friendly interface Blackboard encompasses essential features like auto-grade quiz creation on-the-fly and encourages student participation in discussions.

Cons

There is nothing I do not like about the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

4

F

Francisco

Media Production, 1-10 employees

More than a year

3.0
September 2021

Powerful but confusing.

Pros

Proficient users can leverage the multitude of choices offered by Blackboard especially beneficial for programmers seeking personalization. The mobile functionality also stands out positively.

Cons

Many bugs this essentially is not Blackboard fault but is their platform they should add more support tools for programmers. Also I don't like so many optiones to mange a course is confusing for teachers and learners.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

C

Caitlin

Education Management, 500+ employees

More than a year

3.0
September 2021

College user

Pros

Utilized during college Blackboard served well but a subsequent shift to a home-grown system raises questions about its cost-effectiveness and customization capabilities.

Cons

Blackboard seemed a little overly simple or childish. Maybe it was the design or graphics? But the layout was clear and easy to understand.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

K

Kennis

Retail, 500+ employees

More than a year

4.0
September 2021

Awesome way to learn anywhere anytime

Pros

The built-in web-based tools' features are commendable providing multiple communication methods and facilitating easy customization of course pages.

Cons

The discussion threads I'd suggest needs to be looked into it gets quite difficult trying to navigate between replying to the current thread or an older one.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

B

Bailey

Architecture & Planning, 1-10 employees

More than a year

3.0
September 2021

Review

Pros

Blackboard stands as a relatively straightforward software from the student's perspective.

Cons

With it being said that it is a fairly simple software (in nearly every aspect) somehow those features don't work the greatest most of the time and the app was even worse

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

7

Functionality

6

A

Andrea

Higher Education, 500+ employees

More than a year

3.0
September 2021

Too many tools. What to do?

Pros

The ease of tracking assignments and monitoring student engagement including features like readings consultation tracking is appreciated.

Cons

Blackboard offers many tools to educators but perhaps too many. The interface is heavy. I would appreciate it if it could be more intuitive and clean.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

4

J

Juliette

Education Management, 500+ employees

More than a year

3.0
August 2021

A Good Software but Needs Updating

Pros

Blackboard facilitated easy access to assignments grades and essential announcements during college. The platform's navigability and the centralized "Announcements" board were particularly useful.

Cons

Blackboard has many features but I was not able to take full advantage of them because of how the platform itself looked. The Blackboard platform especially the black bar on the left hand side was always confusing and the site itself looked pretty old. When my university actually switched over to Canvas students missed the layout of Blackboard but not the actual software which looked like it was several years old. If the actual interface looked better I think it would be easier to navigate.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

S

Signe

Writing and Editing, 1-10 employees

More than a year

5.0
August 2021

Simplifies Grades Course Communications & Materials Distribution

Pros

As a tool for communication material distribution and grade recording Blackboard's comprehensive features prove valuable for professors and students. The SafeAssign plagiarism-checking feature is especially praised.

Cons

For me Blackboard wasn't intuitive to learn. Even after 7 years of using it nearly ever day during the semester I had some challenges making it do what I wanted it to do. I often spent far more time than I should have trying to customize things for my courses. But as long as I stuck to the basic features -- which are also the ones I personally found most useful/beneficial -- Blackboard was a great tool for organizing my courses and keeping students on track.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

M

Mu

Human Resources, 1-10 employees

More than a year

5.0
August 2021

Wonderful learning management system

Pros

While teaching college courses Blackboard simplified hosting sharing course material and enabled mobile access but a subsequent shift to Canvas prompted a change.

Cons

My least favorite thing about Blackboard was that the file uploader is Java-based.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

8

T

Tanay

Consumer Electronics, 101-500 employees

More than a year

5.0
July 2021

Wow..an excellent online Learning platform

Pros

Recent updates have significantly enhanced Blackboard's usability making tasks such as assigning assignments and providing feedback simpler. The integration with other apps is also beneficial for presentations and collaborative tools.

Cons

An update to the mobile app is still in order. There is a lot of work to be done on this project. On the web the user experience was much better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A

Angela

Education Management, 500+ employees

More than a year

3.0
July 2021

It works but could use some improvement

Pros

The ability to connect with students and teachers nationwide through chat or email easy assignment submissions and effective feedback mechanisms make Blackboard preferable over alternatives.

Cons

It is boring. There is nothing that really sets it apart from other LMSs. I would like to see it incorporate other features or links and/or pictures. Teachers can add these things but it takes a lot of time and effort. I think it has room to grow.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

8

B

Bill

Education Management, 101-500 employees

More than a year

5.0
July 2021

Easy to Learn!

Pros

Blackboard's user-friendly design is reflected in its ease of use with no complaints from students indicating a gentle learning curve.

Cons

There are too many mouse clicks when using it. I would suggest more shortcuts to make it more efficient.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

K

Kayla

Education Management, 500+ employees

More than a year

5.0
July 2021

Blackboard

Pros

The simplicity and straightforward design of Blackboard contribute to an easy and user-friendly experience.

Cons

Blackboard learn is a great learning management system.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

D

Daniel

Non-Profit Organization Management, 1-10 employees

More than a year

4.0
July 2021

Probably the Best Option for Universities and Their Professors

Pros

As an adjunct English professor Blackboard facilitated grade input rubric creation and posting of class materials effectively meeting virtually all essential needs.

Cons

Posting grades could have been more seamless . The email feature also could have been more user-friendly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

C

Christopher

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0
July 2021

Great for Training

Pros

Implementing Blackboard for team training streamlined the process allowing independent logins and effective tracking of progress.

Cons

I did not find anything that I really did not like.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

DM

Diego Martin

E-Learning, 11-50 employees

More than a year

5.0
July 2021

An intuitive software

Pros

Blackboard stands out as one of the easiest and most intuitive software offering a user-friendly videoconferencing platform and a powerful tool in "Safe Assign."

Cons

The software could improve its social learning by creating an environment where all the students enrolled in a classroom could post and share any doubts news and even discuss about various topics.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

R

Rafael

Higher Education, 101-500 employees

More than a year

4.0
July 2021

One of the best e-learning softwares for (higher) education

Pros

Blackboard Learn impresses with its comprehensive and reliable features providing a centralized hub for tracking courses appointments assignments and communication with teachers.

Cons

What I like the least about this software is the User Interface (UI) as I consider the navigability could be better and the features could yet be more accessible and easier to use. Other than that I don't have any other "complaints" about Blackboard Learn. I may mention that in the beginning of the pandemic with the introduction of online classes this software was a life-saver and my institution needed to contact the support team who was very responsive and agile to solve all the issues at that time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10