Total 525 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars40%
3
Stars20%
2
Stars4%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Jennifer
Education Management, 500+ employees
More than a year
“There has to be a better way!
Pros
I find Blackboard Learn lacks intuitive design.
Cons
Despite a recent update improving the user interface somewhat it remains less user-friendly. Inputting test questions is time-consuming and the video conferencing feature is challenging to use limiting visibility.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Joshua
Religious Institutions, 1-10 employees
More than a year
“If Possible Use Canva
Pros
The platform's cost compared to other learning platforms and its initial complexity posed challenges.
Cons
It frequently crashed and presented difficulties in navigation.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
9
Functionality
6
Regina
Education Management, 51-100 employees
Less than a year
“Blackboard for college classes
Pros
It tends to erase older classes without professor notification complicating the use of older material.
Cons
The menus displayed some redundancy possibly due to school-specific configurations.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
6
Brenna
Health, Wellness and Fitness, 101-500 employees
Less than a year
“Easy to navigate well organized
Pros
Blackboard's cost exceeded that of other competitors leading our organization to switch tools.
Cons
Assignments occasionally failed to confirm upon uploading.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Lucinda
Education Management, 101-500 employees
More than a year
“Wonderful Platform
Pros
Although the recent update improved the user interface somewhat I still find it less than user-friendly. Creating test questions takes a considerable amount of time and the video conferencing feature is challenging to use limiting visibility.
Cons
The software fulfilled all my requirements and I appreciated every aspect of it.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
6
Michael
Hospital & Health Care, 500+ employees
Less than a year
“Efficient platform for adult education
Pros
It occasionally crashed and proved difficult to navigate.
Cons
Blackboard Learn seemed expensive compared to similar tools.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Morgan
Apparel & Fashion, 1-10 employees
More than a year
“Great potential
Pros
The menus appeared somewhat redundant possibly due to a school-related issue.
Cons
Initial navigation difficulties were observed by some requiring significant teaching time.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
10
Keisha
Higher Education, 500+ employees
More than a year
“Blackboard Learn Greatness
Pros
Uploading assignments sometimes lacked confirmation.
Cons
Entirely positive feedback for this software. kudos all around!
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
10
Evans
Education Management, 101-500 employees
More than a year
“Super Functional Platform
Pros
The software met all my needs and I liked everything about it.
Cons
The UI/UX is almost non-existent demanding substantial customization and improvement. While functionality is unbeatable ease of use and aesthetics are lacking.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
6
Functionality
8
Deb
Professional Training & Coaching, 1-10 employees
More than a year
“Effective tool for the right industry
Pros
Blackboard Learn appeared expensive in comparison to similar tools.
Cons
Limited customizability and generic course templates with little flexibility were noted. Constant version changes can be frustrating especially in less regulated industries.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Rutaba
Computer Software, 51-100 employees
More than a year
“Awesome software for all students
Pros
Some found it challenging to navigate initially necessitating significant time for teaching.
Cons
Improved tutorials for teachers on organizing content might enhance the overall experience.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Cindy
Real Estate, 51-100 employees
Less than 6 months
“Love Blackboard Learn
Pros
No negatives; everything about this software is positive!
Cons
No dislikes were reported about this software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Shanikwa
Logistics and Supply Chain, 101-500 employees
More than a year
“Has potential to be great!
Pros
The UI/UX is almost nonexistent and requires significant customization and improvement. While it offers unbeatable functionality ease of use and aesthetics are lacking.
Cons
Frequent freezing and document upload issues were noted posing challenges near assignment deadlines.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Maci
Hospital & Health Care, 51-100 employees
More than a year
“Blackboard is easy!
Pros
Lack of customizability and course templates' limited flexibility can be frustrating due to constant changes. For those not in heavily regulated industries lighter and more flexible options may be preferable.
Cons
The program is costly and alternative software better suited for the needs of a small company is considered.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
John
E-Learning, 500+ employees
More than a year
“New Bb Rollout
Pros
Teachers could benefit from improved organization possibly through better tutorials.
Cons
Recent changes such as limiting discussion folders raised concerns about the shift from instructor customization to standardization.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
6
Luis Carlos
Education Management, 101-500 employees
More than a year
“Does the job and has everything you need
Pros
There is nothing about this software that I dislike.
Cons
The user interface is disliked primarily due to additional clicks required to access tools. While powerful features like exams are awkward to create.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
7
Functionality
6
Kristi
Construction, 11-50 employees
More than a year
“Excellent Education Software
Pros
Blackboard freezes often hindering document uploads a potential issue near assignment deadlines.
Cons
No recall of any issues encountered with the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Magdalena
Education Management, 500+ employees
More than a year
“Robust but not too friendly
Pros
The program's cost is a concern and other available software may better suit my small company's needs.
Cons
Blackboard Collaborate faced criticism for kicking out students with poor internet connections and consuming excessive RAM leading to a challenging experience during synchronous lectures at the beginning of the pandemic.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
6
Nikki
Higher Education, 101-500 employees
More than a year
“Blackbaord learn..... yay or nay?
Pros
The software offers a plethora of features. The most recent version surpasses past iterations in user-friendliness presenting a sleeker and more contemporary appearance.
Cons
Most features are only available on high teir plans. The suppoer takes forever to get back to us. There are many issues using Apple products. The mobile app leaves a lot to be desired.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Azalee
Health, Wellness and Fitness, 1-10 employees
More than a year
“Much better than Canvas
Pros
Its simplicity sets it apart from similar software. The software's navigation is straightforward boasting a well-organized structure.
Cons
Not as many features as similar software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8