Total 525 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

40%

3

Stars

20%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J

Jennifer

Education Management, 500+ employees

More than a year

3.0
February 2022

There has to be a better way!

Pros

I find Blackboard Learn lacks intuitive design.

Cons

Despite a recent update improving the user interface somewhat it remains less user-friendly. Inputting test questions is time-consuming and the video conferencing feature is challenging to use limiting visibility.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

J

Joshua

Religious Institutions, 1-10 employees

More than a year

3.0
February 2022

If Possible Use Canva

Pros

The platform's cost compared to other learning platforms and its initial complexity posed challenges.

Cons

It frequently crashed and presented difficulties in navigation.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

9

Functionality

6

R

Regina

Education Management, 51-100 employees

Less than a year

5.0
February 2022

Blackboard for college classes

Pros

It tends to erase older classes without professor notification complicating the use of older material.

Cons

The menus displayed some redundancy possibly due to school-specific configurations.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

6

B

Brenna

Health, Wellness and Fitness, 101-500 employees

Less than a year

5.0
February 2022

Easy to navigate well organized

Pros

Blackboard's cost exceeded that of other competitors leading our organization to switch tools.

Cons

Assignments occasionally failed to confirm upon uploading.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

L

Lucinda

Education Management, 101-500 employees

More than a year

5.0
February 2022

Wonderful Platform

Pros

Although the recent update improved the user interface somewhat I still find it less than user-friendly. Creating test questions takes a considerable amount of time and the video conferencing feature is challenging to use limiting visibility.

Cons

The software fulfilled all my requirements and I appreciated every aspect of it.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

6

M

Michael

Hospital & Health Care, 500+ employees

Less than a year

5.0
February 2022

Efficient platform for adult education

Pros

It occasionally crashed and proved difficult to navigate.

Cons

Blackboard Learn seemed expensive compared to similar tools.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

M

Morgan

Apparel & Fashion, 1-10 employees

More than a year

4.0
February 2022

Great potential

Pros

The menus appeared somewhat redundant possibly due to a school-related issue.

Cons

Initial navigation difficulties were observed by some requiring significant teaching time.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

10

K

Keisha

Higher Education, 500+ employees

More than a year

5.0
February 2022

Blackboard Learn Greatness

Pros

Uploading assignments sometimes lacked confirmation.

Cons

Entirely positive feedback for this software. kudos all around!

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

10

E

Evans

Education Management, 101-500 employees

More than a year

3.0
January 2022

Super Functional Platform

Pros

The software met all my needs and I liked everything about it.

Cons

The UI/UX is almost non-existent demanding substantial customization and improvement. While functionality is unbeatable ease of use and aesthetics are lacking.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

8

D

Deb

Professional Training & Coaching, 1-10 employees

More than a year

4.0
January 2022

Effective tool for the right industry

Pros

Blackboard Learn appeared expensive in comparison to similar tools.

Cons

Limited customizability and generic course templates with little flexibility were noted. Constant version changes can be frustrating especially in less regulated industries.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

R

Rutaba

Computer Software, 51-100 employees

More than a year

5.0
January 2022

Awesome software for all students

Pros

Some found it challenging to navigate initially necessitating significant time for teaching.

Cons

Improved tutorials for teachers on organizing content might enhance the overall experience.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

C

Cindy

Real Estate, 51-100 employees

Less than 6 months

5.0
January 2022

Love Blackboard Learn

Pros

No negatives; everything about this software is positive!

Cons

No dislikes were reported about this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

S

Shanikwa

Logistics and Supply Chain, 101-500 employees

More than a year

4.0
January 2022

Has potential to be great!

Pros

The UI/UX is almost nonexistent and requires significant customization and improvement. While it offers unbeatable functionality ease of use and aesthetics are lacking.

Cons

Frequent freezing and document upload issues were noted posing challenges near assignment deadlines.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

M

Maci

Hospital & Health Care, 51-100 employees

More than a year

4.0
January 2022

Blackboard is easy!

Pros

Lack of customizability and course templates' limited flexibility can be frustrating due to constant changes. For those not in heavily regulated industries lighter and more flexible options may be preferable.

Cons

The program is costly and alternative software better suited for the needs of a small company is considered.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

J

John

E-Learning, 500+ employees

More than a year

3.0
January 2022

New Bb Rollout

Pros

Teachers could benefit from improved organization possibly through better tutorials.

Cons

Recent changes such as limiting discussion folders raised concerns about the shift from instructor customization to standardization.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

7

Functionality

6

LC

Luis Carlos

Education Management, 101-500 employees

More than a year

4.0
December 2021

Does the job and has everything you need

Pros

There is nothing about this software that I dislike.

Cons

The user interface is disliked primarily due to additional clicks required to access tools. While powerful features like exams are awkward to create.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

7

Functionality

6

K

Kristi

Construction, 11-50 employees

More than a year

5.0
December 2021

Excellent Education Software

Pros

Blackboard freezes often hindering document uploads a potential issue near assignment deadlines.

Cons

No recall of any issues encountered with the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

M

Magdalena

Education Management, 500+ employees

More than a year

4.0
December 2021

Robust but not too friendly

Pros

The program's cost is a concern and other available software may better suit my small company's needs.

Cons

Blackboard Collaborate faced criticism for kicking out students with poor internet connections and consuming excessive RAM leading to a challenging experience during synchronous lectures at the beginning of the pandemic.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

6

N

Nikki

Higher Education, 101-500 employees

More than a year

5.0
November 2021

Blackbaord learn..... yay or nay?

Pros

The software offers a plethora of features. The most recent version surpasses past iterations in user-friendliness presenting a sleeker and more contemporary appearance.

Cons

Most features are only available on high teir plans. The suppoer takes forever to get back to us. There are many issues using Apple products. The mobile app leaves a lot to be desired.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

3

Functionality

6

A

Azalee

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
November 2021

Much better than Canvas

Pros

Its simplicity sets it apart from similar software. The software's navigation is straightforward boasting a well-organized structure.

Cons

Not as many features as similar software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8