Total 525 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars40%
3
Stars20%
2
Stars4%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Austin
Hospital & Health Care, 500+ employees
More than a year
“Great Platform for Learning and Communication
Pros
Navigating communicating and comprehending content on the Blackboard platform is easy with timely updates and minimal downtime.
Cons
Could use a better platform for video communication and discussion boards - options available but could be improved
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Robert
Education Management, 11-50 employees
More than a year
“The Blackboard Classroom
Pros
Among various online education software Blackboard emerges as the best due to its user-friendly interface contributing to its effectiveness.
Cons
In my years of using Blackboard I have not had any issues that I would consider to be in the arena that I wold say anything negative.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Juan
Education Management, 51-100 employees
More than a year
“The best in its kind
Pros
Professors familiar with the software effectively utilize its features organizing course content excellently fostering interconnectivity in the class including professors and fellow students.
Cons
The challenge with BB lies in the difficulty elderly professors face when adding material. This is evident when course documents and syllabi occasionally get mixed in different sections.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
9
Functionality
3
Ella
Higher Education, 1-10 employees
Less than a year
“Blackboard Learn - review
Pros
I appreciate that everything related to my studies is consolidated in one place. Navigating uploading and sharing documents delivering assignments and engaging in discussions with other students through forums are all effortlessly done.
Cons
My least preferred aspect is the delayed notification for messages from professors; I often receive alerts long after the messages were sent.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Anonymous
Not Specified, 500+ employees
More than a year
“Hunk of antiquated junk compared to Google Classroom
Pros
There is nothing positive I can find about this platform.
Cons
To be candid faults can be found in almost everything. Course navigation lacks intuitiveness attaching files is inconsistent and linking to platforms like Zoom is hit-or-miss.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
3
Functionality
4
anitha
Higher Education, 500+ employees
More than a year
“blackboard Learn for undergraduate classes
Pros
Blackboard simplifies the posting of assignments class materials notes and grades. Particularly beneficial for larger classes it eliminates the need for paper copies making materials easily printable for students. The Gradebook feature stands out offering straightforward posting of quiz grades even for online quizzes and exams.
Cons
Blackboard experiences slowdowns with simultaneous heavy usage occasionally becoming temporarily unavailable due to maintenance albeit with prior notice. Apart from these instances I encountered no issues.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Anonymous
Not Specified, 51-100 employees
More than a year
“Blackboard
Pros
Its user-friendly nature and contribution to the educational experience make it easy to use and adapt to.
Cons
While not the most modern product Blackboard provides essential tools once users acclimate to its interface.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Jason
Plastics, 500+ employees
More than a year
“Not just for Schools
Pros
This program designed for schools also suits businesses well providing numerous high-end features.
Cons
The program functions well but unnecessary features can impede implementation speed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Rachel
Higher Education, 500+ employees
More than a year
“Good alternative to canvas
Pros
As an undergraduate college student enrolled in multiple classes I found this software easy to navigate. Accessing course materials and tracking progress throughout the course were straightforward.
Cons
The interface occasionally feels crowded but overall the product remains highly functional. Challenges may arise during timed online quizzes due to technical issues.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Bethany
Education Management, 500+ employees
More than a year
“It's a good product
Pros
With support from the school's IT department this software can be excellent. Having used it both as a student and for different schools personalization options could be improved with some features being non-removable from the viewing space.
Cons
The inability to personalize options according to individual needs is a drawback. Users should have the option to remove unwanted features from the home page entirely.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Germaine
Education Management, 101-500 employees
More than a year
“Learning on BB
Pros
The software's ease for students enabling assignment submissions grade viewing and attachment uploads with instant changes is a positive aspect.
Cons
Constant changes and technical issues in Blackboard requiring reliance on customer service are aspects I dislike.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
3
Functionality
4
Eugenio
Education Management, 51-100 employees
More than a year
“How a big platform loose the ranking
Pros
Past advertisements highlighting its expense and popularity made Blackboard widely known.
Cons
Blackboard's lack of innovation acquisition of smaller competitors and recent sell-offs suggest a strategy that has lost ground to more innovative and cost-effective platforms.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
6
Functionality
4
Anonymous
Not Specified, 500+ employees
More than a year
“Blackboard Review
Pros
The user-friendly nature that facilitates efficient correspondence with students and professors to address issues or concerns is a standout feature.
Cons
IT issues at times were a drawback although efforts were made to incorporate solutions capable of handling encountered problems.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Sean
Oil & Energy, 11-50 employees
Less than a year
“using blackboard makes my day worse
Pros
Although having numerous features none seem to work as expected limiting the software's appeal.
Cons
As a TA using Blackboard to build exams and quizzes is a cumbersome and non-intuitive process. Previewing exams is challenging and features like partial credit and question formatting can be problematic.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
9
Functionality
6
Rahul
Education Management, 500+ employees
More than a year
“Blackboard Review
Pros
Easy usability simple exam deployment effective announcements and a handy bulletin board feature make Blackboard a convenient choice.
Cons
Frequent server crashes pose a significant annoyance particularly when progress isn't automatically saved.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
4
Adonay
Information Services, 11-50 employees
Less than 6 months
“Great features poor service
Pros
Deployed in several courses this platform appears visually appealing and relatively intuitive offering a rich set of features for an LMS.
Cons
Despite institutions paying for platform use frequent downtimes and delayed messaging responses contribute to dissatisfaction with Blackboard.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
3
Steven
Construction, 500+ employees
More than a year
“Blackboard
Pros
Blackboard encompasses expected features and functions for an online education resource lacking nothing essential but also without extravagant additions.
Cons
Blackboard's interface feels somewhat dated reminiscent of the Windows XP era but it functions adequately.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
Simon
Education Management, 11-50 employees
More than a year
“Hard to use software that is also very expensive!
Pros
Blackboard LMS effectively organizes class materials for schools and faculty but it might be slightly confusing for the average user.
Cons
Implementation challenges and the pricing structure were factors that made Blackboard less appealing.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Not Specified, 101-500 employees
More than a year
“Needs improvement
Pros
While acknowledging Blackboard's greatness the transition to Canvas highlighted areas where it needed improvement particularly in ease of use and integration. Students especially during the Covid era may encounter bugs necessitating thorough research before adoption.
Cons
The mobile app requires substantial bug fixes and usability enhancements.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Hannah
Higher Education, 500+ employees
Less than 6 months
“Good for student learning
Pros
It serves as an excellent means to access online educational classes facilitating connection with materials and communication with professors and classmates.
Cons
Navigating through tabs and various classes can be clunky and confusing making it challenging to locate displayed content.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
4