Total 525 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

40%

3

Stars

20%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Austin

Hospital & Health Care, 500+ employees

More than a year

5.0
July 2021

Great Platform for Learning and Communication

Pros

Navigating communicating and comprehending content on the Blackboard platform is easy with timely updates and minimal downtime.

Cons

Could use a better platform for video communication and discussion boards - options available but could be improved

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R

Robert

Education Management, 11-50 employees

More than a year

5.0
June 2021

The Blackboard Classroom

Pros

Among various online education software Blackboard emerges as the best due to its user-friendly interface contributing to its effectiveness.

Cons

In my years of using Blackboard I have not had any issues that I would consider to be in the arena that I wold say anything negative.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

J

Juan

Education Management, 51-100 employees

More than a year

5.0
June 2021

The best in its kind

Pros

Professors familiar with the software effectively utilize its features organizing course content excellently fostering interconnectivity in the class including professors and fellow students.

Cons

The challenge with BB lies in the difficulty elderly professors face when adding material. This is evident when course documents and syllabi occasionally get mixed in different sections.

Rating Distribution

Ease of use

10

Value for money

5

Customer Support

9

Functionality

3

E

Ella

Higher Education, 1-10 employees

Less than a year

4.0
May 2021

Blackboard Learn - review

Pros

I appreciate that everything related to my studies is consolidated in one place. Navigating uploading and sharing documents delivering assignments and engaging in discussions with other students through forums are all effortlessly done.

Cons

My least preferred aspect is the delayed notification for messages from professors; I often receive alerts long after the messages were sent.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

A

Anonymous

Not Specified, 500+ employees

More than a year

3.0
April 2021

Hunk of antiquated junk compared to Google Classroom

Pros

There is nothing positive I can find about this platform.

Cons

To be candid faults can be found in almost everything. Course navigation lacks intuitiveness attaching files is inconsistent and linking to platforms like Zoom is hit-or-miss.

Rating Distribution

Ease of use

3

Value for money

5

Customer Support

3

Functionality

4

A

anitha

Higher Education, 500+ employees

More than a year

5.0
April 2021

blackboard Learn for undergraduate classes

Pros

Blackboard simplifies the posting of assignments class materials notes and grades. Particularly beneficial for larger classes it eliminates the need for paper copies making materials easily printable for students. The Gradebook feature stands out offering straightforward posting of quiz grades even for online quizzes and exams.

Cons

Blackboard experiences slowdowns with simultaneous heavy usage occasionally becoming temporarily unavailable due to maintenance albeit with prior notice. Apart from these instances I encountered no issues.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
April 2021

Blackboard

Pros

Its user-friendly nature and contribution to the educational experience make it easy to use and adapt to.

Cons

While not the most modern product Blackboard provides essential tools once users acclimate to its interface.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

J

Jason

Plastics, 500+ employees

More than a year

5.0
April 2021

Not just for Schools

Pros

This program designed for schools also suits businesses well providing numerous high-end features.

Cons

The program functions well but unnecessary features can impede implementation speed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R

Rachel

Higher Education, 500+ employees

More than a year

4.0
March 2021

Good alternative to canvas

Pros

As an undergraduate college student enrolled in multiple classes I found this software easy to navigate. Accessing course materials and tracking progress throughout the course were straightforward.

Cons

The interface occasionally feels crowded but overall the product remains highly functional. Challenges may arise during timed online quizzes due to technical issues.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

B

Bethany

Education Management, 500+ employees

More than a year

4.0
January 2021

It's a good product

Pros

With support from the school's IT department this software can be excellent. Having used it both as a student and for different schools personalization options could be improved with some features being non-removable from the viewing space.

Cons

The inability to personalize options according to individual needs is a drawback. Users should have the option to remove unwanted features from the home page entirely.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

G

Germaine

Education Management, 101-500 employees

More than a year

4.0
December 2020

Learning on BB

Pros

The software's ease for students enabling assignment submissions grade viewing and attachment uploads with instant changes is a positive aspect.

Cons

Constant changes and technical issues in Blackboard requiring reliance on customer service are aspects I dislike.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

3

Functionality

4

E

Eugenio

Education Management, 51-100 employees

More than a year

4.0
December 2020

How a big platform loose the ranking

Pros

Past advertisements highlighting its expense and popularity made Blackboard widely known.

Cons

Blackboard's lack of innovation acquisition of smaller competitors and recent sell-offs suggest a strategy that has lost ground to more innovative and cost-effective platforms.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

6

Functionality

4

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
November 2020

Blackboard Review

Pros

The user-friendly nature that facilitates efficient correspondence with students and professors to address issues or concerns is a standout feature.

Cons

IT issues at times were a drawback although efforts were made to incorporate solutions capable of handling encountered problems.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Sean

Oil & Energy, 11-50 employees

Less than a year

3.0
November 2020

using blackboard makes my day worse

Pros

Although having numerous features none seem to work as expected limiting the software's appeal.

Cons

As a TA using Blackboard to build exams and quizzes is a cumbersome and non-intuitive process. Previewing exams is challenging and features like partial credit and question formatting can be problematic.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

9

Functionality

6

R

Rahul

Education Management, 500+ employees

More than a year

4.0
September 2020

Blackboard Review

Pros

Easy usability simple exam deployment effective announcements and a handy bulletin board feature make Blackboard a convenient choice.

Cons

Frequent server crashes pose a significant annoyance particularly when progress isn't automatically saved.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

4

A

Adonay

Information Services, 11-50 employees

Less than 6 months

3.0
September 2020

Great features poor service

Pros

Deployed in several courses this platform appears visually appealing and relatively intuitive offering a rich set of features for an LMS.

Cons

Despite institutions paying for platform use frequent downtimes and delayed messaging responses contribute to dissatisfaction with Blackboard.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

7

Functionality

3

S

Steven

Construction, 500+ employees

More than a year

4.0
August 2020

Blackboard

Pros

Blackboard encompasses expected features and functions for an online education resource lacking nothing essential but also without extravagant additions.

Cons

Blackboard's interface feels somewhat dated reminiscent of the Windows XP era but it functions adequately.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

S

Simon

Education Management, 11-50 employees

More than a year

3.0
August 2020

Hard to use software that is also very expensive!

Pros

Blackboard LMS effectively organizes class materials for schools and faculty but it might be slightly confusing for the average user.

Cons

Implementation challenges and the pricing structure were factors that made Blackboard less appealing.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 101-500 employees

More than a year

3.0
August 2020

Needs improvement

Pros

While acknowledging Blackboard's greatness the transition to Canvas highlighted areas where it needed improvement particularly in ease of use and integration. Students especially during the Covid era may encounter bugs necessitating thorough research before adoption.

Cons

The mobile app requires substantial bug fixes and usability enhancements.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

H

Hannah

Higher Education, 500+ employees

Less than 6 months

5.0
June 2020

Good for student learning

Pros

It serves as an excellent means to access online educational classes facilitating connection with materials and communication with professors and classmates.

Cons

Navigating through tabs and various classes can be clunky and confusing making it challenging to locate displayed content.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

4