Total 525 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

40%

3

Stars

20%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

G

Gregory

Computer Software, 101-500 employees

Less than a year

3.0
January 2020

Another Blackboard Tool?

Pros

With a large company comes robust support and account management; Blackboard's team provides training and assistance.

Cons

Aesthetics could use improvement for a better visual experience for end users.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

6

M

Michele

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0
January 2020

Blackboard Learn Review

Pros

Blackboard Learn was enjoyable and intuitive for daily use during several online college courses.

Cons

Like any new educational software there's an initial learning curve for uploading/submitting coursework.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

4

J

Jess

Internet, 1-10 employees

More than a year

5.0
December 2019

Blackboard Gives Your Classes A Consistant and Fimilar Setting

Pros

Blackboard remains the school's top choice for online courses offering useful features like calendars notification centers discussion boards and its quiz and test platforms.

Cons

Blackboard has a learning curve initially appearing challenging to navigate and overwhelming for both students and teachers. Customization options for teachers are somewhat limited.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

3

K

Krista

E-Learning, 11-50 employees

More than a year

3.0
December 2019

Blackboard is better than nothing

Pros

Blackboard Learn empowers teachers to create online courses facilitating remote students in earning credits and completing high school diplomas.

Cons

Blackboard Learn proves frustrating due to its format saving each page image or module in a new "Blackboard" format that isn't compatible with other platforms.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

9

Functionality

6

O

Olivia

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
November 2019

Student Review

Pros

Appreciated the consistency of Blackboard over the years maintaining its usefulness in both high school and college.

Cons

This software required learning curves to navigate effectively. A more straightforward system-wide navigation method would have been preferable.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

6

Functionality

6

J

Jessica

Medical Practice, 101-500 employees

More than a year

5.0
November 2019

User Friendly

Pros

Simplified and organized my college experience particularly beneficial as a commuter staying updated on grades assignments and announcements.

Cons

The only downside was when professors underutilized the software's features such as the grade feature.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

6

J

Josh

Religious Institutions, 1-10 employees

More than a year

4.0
October 2019

Ok Product

Pros

Navigating course shells is fairly easy with the course menu accessible within a few clicks.

Cons

It seems outdated lacking a modern look and finding specific items can be challenging.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

E

Evelyn

Medical Practice, 500+ employees

More than a year

5.0
October 2019

Blackboard

Pros

An excellent technology for school management.

Cons

Occasional system glitches are noted but not much else.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

C

Christen

E-Learning, 500+ employees

More than a year

5.0
October 2019

Blackboard LMS is perfect for online courses

Pros

Blackboard provides essential tools for an effective online learning environment offering user-friendly management of various tools without requiring technical expertise.

Cons

Past issues with customer support for Blackboard have been encountered with limited control and minimal responses.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

10

T

Tony

Education Management, 500+ employees

More than a year

3.0
October 2019

Not So Fun To Administer

Pros

Facilitating online learning opportunities for students.

Cons

Manageability issues arise when running our own host facing problems with each update that often led to disruptions.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
October 2019

A decent LMS but there are better ones out there that have less workability issues

Pros

Utilized Blackboard for almost a decade finding it suitable for my needs. The introduction of Blackboard Collaborate enhanced its capabilities though bugs persisted and the app was limited.

Cons

Too many bugs and freezes causing accessibility issues for students using different internet browsers. Suitable for small schools or businesses but not larger ones.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

10

M

Mohamed

Education Management, 500+ employees

More than a year

4.0
October 2019

Classes management became easier

Pros

Easier to use compared to other applications in the field.

Cons

It requires training for both students and staff before use and there's an adjustment period to become accustomed to it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

N

Nick

Higher Education, 101-500 employees

More than a year

4.0
October 2019

Learning Management Made More Simple

Pros

It's had recent updates but past glitches remain a concern.

Cons

Recent updates notwithstanding previous encounters involved encountering glitches with this software.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

A

Amanda

Architecture & Planning, 1-10 employees

More than a year

5.0
September 2019

Interactive way to learn

Pros

Precision is crucial for alignment between the projector and screen.

Cons

Alignment issues between the projector and screen may cause it to act finicky at times.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

R

Richard

Higher Education, 500+ employees

Less than a year

5.0
September 2019

Blackboard Analytics for Learn

Pros

A basic understanding of databases helps navigate Blackboard Analytics. It offers a global view down to a single click empowering data-driven decisions. The dashboards are user-friendly and admins can tailor reports to institutional needs. Customer support and training are invaluable.

Cons

A foundational understanding of databases is beneficial when starting. While dashboards cater to general users creating reports may not always be straightforward. However once mastered the system becomes second nature.

Rating Distribution

Ease of use

4

Value for money

9

Customer Support

9

Functionality

10

A

Abraham

Financial Services, 1-10 employees

More than a year

5.0
September 2019

A Gold Standard

Pros

Used as a student in the mid-3010s and now by my wife Blackboard Learn opens avenues into academia. It creates a virtual learning center with extensive resources recommended for professionals and scholars.

Cons

There are minimal drawbacks yet akin to Microsoft Excel locating certain features proves challenging or excessively intricate. The user manual emerges as a key companion with this software.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
September 2019

a friend to instructors and students

Pros

Utilized as a student and graduate assistant Blackboard simplifies academic life.

Cons

During maintenance periods users inevitably face waiting times necessitating advanced planning.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

4

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
September 2019

Easy to Use

Pros

User-friendly but lacking certain student-oriented capabilities.

Cons

Adding a commenting option and a means for students to connect on specific classes would enhance the learning experience.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

6

A

Arun

Higher Education, 500+ employees

More than a year

4.0
September 2019

Blackboard is a perfect higher ed tool

Pros

Comprehensive and efficient for higher education with the right teaching features.

Cons

Not suitable for institutions with a small student body due to the high expenses associated with ownership and operation.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

K

Krystal

E-Learning, 500+ employees

More than a year

5.0
September 2019

Gets better every year

Pros

Enables content addition improving versatility annually with mobile accessibility.

Cons

Locating specific items can be perplexing as tabs are often concealed within others. The mobile app faces formatting issues limiting its functionality for tasks beyond checking grades.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6