Total 525 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

35%

4

Stars

40%

3

Stars

20%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J

Jason

Education Management, 500+ employees

More than a year

4.0
September 2019

Worked for school

Pros

Keeps users updated on school assignments and projects.

Cons

The app's user-friendliness does not match the ease of use found on the website.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

4

J

Joanna

Higher Education, 101-500 employees

More than a year

4.0
September 2019

Blackboard Learn

Pros

Centralizes all class-related information for easy access.

Cons

Challenges include occasional difficulty finding items and multiple pathways to access the same class or document contributing to aesthetic displeasure.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
August 2019

Makes my Online classes SO Much easier

Pros

Essential for organizing online classes facilitating easy assignment uploads and clear due-date visibility.

Cons

Exporting due dates to the calendar remains unclear. Issues include difficulty changing course names and lingering courses that won't disappear.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

R

Reagan

Food & Beverages, 51-100 employees

More than a year

3.0
August 2019

Practical and Helpful

Pros

Effective for professors administering online homework.

Cons

Frequent technical errors impede the ease of use regularly.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

H

Hannah

Education Management, 500+ employees

More than a year

4.0
August 2019

Needs some work for organization

Pros

Versatile software accommodating videos links and customizable quizzes.

Cons

Suggesting a "flag" feature for tests users express navigation challenges and dissatisfaction with the lack of differentiation in the information system's organization.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

4

M

Melissa

Higher Education, 101-500 employees

More than a year

4.0
August 2019

Quick and Easy

Pros

Enables group texting tracking message delivery and preformatted messaging.

Cons

The system lacks clarity on where messages will be truncated for specific service providers.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

E

Elizabeth

Education Management, 500+ employees

More than a year

4.0
July 2019

It's good but not great

Pros

Efficiently organizes vast information in a centralized site.

Cons

The software lacks intuitiveness and visual appeal.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

4

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
July 2019

Good for Assigning

Pros

Facilitates easy task assignment and deliverable tracking.

Cons

Struggles with certain file/folder uploads are reported.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
July 2019

Blackboard: The Gold Standard LMS

Pros

Recognized as a pioneering LMS setting high standards and remaining innovative.

Cons

The Support Team could improve with challenges in scheduling screenshare sessions and language barriers affecting troubleshooting.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

6

Functionality

6

J

Jake

E-Learning, 500+ employees

More than a year

3.0
July 2019

Blackboard a students nightmare

Pros

Minor issues reported such as occasional delays in teacher responses.

Cons

Blackboard is considered old software posing navigation difficulties especially in locating sub-options like emailing teachers or finding discussion boards.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

4

B

Brad

E-Learning, 51-100 employees

More than a year

4.0
July 2019

Blackboard is a powerful LMS

Pros

Acknowledges software versatility allowing a wide range of functions.

Cons

It lacks full intuitiveness at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

4

T

Tori

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
June 2019

Learning

Pros

Appreciates openness to learning and mobile-friendly design.

Cons

Some layouts may require a second look but overall satisfaction.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Stacey

Education Management, 500+ employees

More than a year

5.0
June 2019

Blackboard is a great tool

Pros

Describes Blackboard as an easy-to-use resource for teacher training presentations.

Cons

The program's use is possibly diminishing with the rise of YouTube though it still coexists in certain districts.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JC

Juliano Carlos

Education Management, 500+ employees

More than a year

4.0
June 2019

Great and Powerful LMS - Blackboard.

Pros

Appreciates the program for document review localized planning reports simplified data visualization collaboration and tracking deliverables.

Cons

No major issues reported; Blackboard is a highly valued service.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

10

D

Daniel

Business Supplies and Equipment, 500+ employees

More than a year

4.0
June 2019

Blackboard is a very simple program to use to communicate and learn from teachers

Pros

Describes Blackboard as an excellent program for online teacher-student communication providing easy access to announcements assignments and notes along with a variety of useful tools. Commends the Best Practice section for easy tool practice and usage.

Cons

Submission processes can be confusing and the product while effective is costly and involves multiple steps with occasional bugs.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

4

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
May 2019

I used Blackboard for half of my college career

Pros

Its convenient to locate all my courses and additional reading materials provided by professors for each course.

Cons

I disliked the software glitches especially during my fully online courses which affected my grades several times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

5

B

Brian

E-Learning, 500+ employees

More than a year

5.0
May 2019

Ok software

Pros

The immediate access to homework grades and the user-friendly interface are great features.

Cons

Site maintenance often occurred at inconvenient times leading to frequent crashes making homework difficult.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Andrew

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
May 2019

High School & University Use

Pros

Getting notifications for grades and assignments as soon as theyre posted is incredibly helpful for tracking progress without constantly bothering professors.

Cons

While Blackboard was mandatory for students not all professors utilized it fully. Consistent updates from teachers were great but some didnt use it as required.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

S

Samantha

E-Learning, 500+ employees

More than a year

3.0
May 2019

Dread using it to teach

Pros

The journal feature and grading system are straightforward allowing direct communication with students.

Cons

Compared to Canvas Blackboards dated and clunky layout makes teaching a challenge despite growing accustomed to it over time.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

8

H

Hope

E-Learning, 51-100 employees

More than a year

5.0
May 2019

Great platform for e-learning

Pros

Its relatively easy for simple tasks yet robust enough to handle more complex ones. The variety of features and competitive pricing make it a solid choice.

Cons

Customizing Blackboard can be complex and requires technical expertise.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8