Stephanie
E-Learning, 500+ employees
More than a year
“Great Platform For My College Courses”
Pros
A significant feature of Blackboard Learn is its userfriendly navigation for accessing college courses. The calendar displays due dates for each class and notifications for graded assignments are particularly appreciated.
Cons
Blackboard suffers from occasional outages and glitches and there is a lack of timely notifications about when these issues will be resolved. The interface can be confusing requiring some time for users to become accustomed to it.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Akeema
Consumer Services, 1-10 employees
More than a year
“The original higher learning software”
Pros
Blackboard impressively organizes classes for students providing a clear view of course breakdowns.
Cons
The overall software can be confusing for those without prior experience. While it has its merits as the original learning software some users prefer Canvas.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Linda
Education Management, 500+ employees
More than a year
“Decent product”
Pros
The standout feature of Blackboard particularly its new version Ultra lies in its modern and userfriendly interface.
Cons
It lacks several features present in competing Learning Management Systems LMS such as the ability to automatically update content across courses.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Sam
Education Management, 500+ employees
Less than 6 months
“Blackboard Learn is a Great Help”
Pros
Blackboard proves invaluable by centralizing all course content making it accessible to students anytime anywhere facilitating remote learning. The digital submission of assignments reduces paper usage and the ability to make instant document changes benefits student learning.
Cons
Blackboard has been more than satisfactory with the only potential drawback being occasional systemwide crashes though these are infrequent enough not to be a major concern.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Bhavin
Hospitality, 1-10 employees
More than a year
“Best College software”
Pros
My experience with Blackboard Learn during undergraduate courses was enjoyable. While the navigation system posed a learning curve the overall layout was welldesigned.
Cons
The occasional offline maintenance updates are the least liked aspect of this software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Michael
Education Management, 500+ employees
More than a year
“BlackBoard Learn is a Relic of a Bygone Era”
Pros
BlackBoard Learn stands as a reliable tool for basic communication content collection and assessments. Its convenience factors such as the ability to copy materials are countered by surpassing capabilities of other platforms. The attractive price point along with dependable customer support adds to its appeal.
Cons
Performing tasks on BlackBoard Learn requires significantly more clicks and testing compared to rival products. The design is clunky and does not align well with instructional delivery and learningdesign preferences.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Anonymous
Not Specified, 500+ employees
More than a year
“canvas t”
Pros
While some may not find it impressive I personally loved it despite its dated feel.
Cons
The software is outdated and the name Blackboard is considered antiquated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Axel
Higher Education, 500+ employees
More than a year
“Good tool for any student”
Pros
This is a highly advanced educational software equipped with a comprehensive set of organizational and responsibility tools.
Cons
No complaints have been identified about this software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Quinlan
Education Management, 101-500 employees
More than a year
“Strong Virtual Classroom Organization”
Pros
Blackboard Learn facilitated the creation of an online classroom with ease and detail allowing for the straightforward organization of weekly folders and assignment announcements. Individual reminders and easy grade tracking were also notable features.
Cons
Some instructors found it challenging to grasp the details of the software indicating the need for improved userfriendliness particularly for those less comfortable with trialanderror learning.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Zachary
Education Management, 51-100 employees
More than a year
“Decent Online Classroom Experience”
Pros
Fairly userfriendly it played a crucial role in maintaining class organization.
Cons
The software itself is not terrible but CANVAS is preferred for being more userfriendly customizable and wellorganized.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Crystal
Religious Institutions, 1-10 employees
More than a year
“Blackboard Learn did the job”
Pros
A notable feature of this software is the immediate availability of test grades upon completion unless it's an essay format.
Cons
Navigating this software can be tricky and not visually appealing. There is a lot going on with it and it isn't always intuitive. It seems busy and tricky to navigate with a fair amount of downtime for maintenance in the middle of the night which is when college students typically complete their work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Emily
Education Management, 51-100 employees
More than a year
“Good not great”
Pros
The discussion boards stand out as a great feature.
Cons
The software can be very disorganized and confusing to use.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Kala
Primary/Secondary Education, 500+ employees
Less than 6 months
“I love blackboard”
Pros
Blackboard serves as a communication hub between parents students and teachers enabling emails text messages and phone calls.
Cons
Displeasure is expressed about the requirement to schedule everything sent with no immediate way to send messages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Sriram
Education Management, 500+ employees
More than a year
“Blackboard Learn is an excellent Learning Management System”
Pros
Blackboard Learn boasts an easily navigable assessment management system enabling faculty to share documents for accreditation purposes across various course formats.
Cons
Blackboard Learn has an easytouse customizable reporting feature that is simple to generate and share with colleagues and administrators. However this feature is rarely used though it might be beneficial for administrators assessing faculty performance for promotion and tenure evaluations.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Cary
Higher Education, 500+ employees
More than a year
“True and Tried but also Tired”
Pros
Despite the transition to Canvas Blackboard remains a familiar easily operated and featurerich platform with regret for the switch.
Cons
The GUI for our version of Blackboard appears extremely dated resembling a late GeocitiesFark.com era. Despite this there is an acceptance of its functionality over aesthetics which is a tradeoff made with Canvas. The BB Gradebook remains a considerable hassle being slow tedious to adjust difficult to manage and userunfriendly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Abigail
Mechanical or Industrial Engineering, 500+ employees
More than a year
“Fine product needs updating”
Pros
Consolidating assignments documents and grades in one place is a valuable aspect of Blackboard reducing the need for excessive paper distribution. The mobile app's push notifications for grades and upcoming assignments add convenience.
Cons
Glitches have been noticed using Blackboard with the UI on the computer being outdated and counterintuitive in some ways for both students and instructors. The online service differs significantly from the app version which can also pose a problem. The online UI needs an update to align more with the app.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Priscilla
E-Learning, 51-100 employees
More than a year
“Blackboard for the Classroom”
Pros
Blackboard has stood the test of time providing students with a repository for teachercreated handouts and dittoes that offer course content guidance.
Cons
Blackboard is useful but some users find it difficult to master the program.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Lap
Education Management, 11-50 employees
More than a year
“Blackboard”
Pros
As the standard software for most educational programs Blackboard is widely embraced with most users navigating it without a significant learning curve.
Cons
Some aspects such as uploading material can be a bit clunky but overall there is nothing really bad about this.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
zeynep
Education Management, 500+ employees
More than a year
“old fashioned but user friendly”
Pros
Blackboard is characterized by its simplicity and ease of use devoid of fancy or complex features.
Cons
Visually it is not appealing but this is not a significant issue since it works well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Leora
Research, 11-50 employees
More than a year
“It is an industry standard”
Pros
The software exhibits decent basic functionalities.
Cons
It is not as smooth as Canvas often being difficult to find linked apps.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6