Total 180 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

46%

4

Stars

39%

3

Stars

9%

2

Stars

4%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Alina

Entertainment, 500+ employees

More than a year

3.0

Cornerstone Review

Pros

Being able to personalize the interface and craft custom web pages is a significant advantage.

Cons

From the user's perspective, there are too many clicks needed to download materials or request and start videos. It is not very user-friendly, and we often see decreased engagement because of this issue.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

8

Functionality

6

K
Kari

Hospital & Health Care, 500+ employees

More than a year

5.0

Growing and Innovating

Pros

I have been using Cornerstone for over four years, and in that time, they have made significant strides as a company and in their software solution. I appreciate their innovative approach and their efforts to tailor the software to meet our needs.

Cons

The inability to edit groups is inconvenient; we create many groups for assignments and need a way to edit them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
Lilly

Transportation/Trucking/Railroad, 500+ employees

More than a year

5.0

Great product!

Pros

It is flexible, user-friendly and boasts great customer support.

Cons

Due to its flexibility, the software offers numerous features, but it is essential to remember that the setup for ILTs differs from online courses, etc.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D
Diana

Financial Services, 500+ employees

Less than 6 months

5.0

Cornerstone Came Through!

Pros

I am quite fond of how effortless this software makes it to search for courses, upload them, and keep track of progress.

Cons

I am not a fan of the multitude of steps required to upload any PPT course, the inability to access specific engagement reports without Google Analytics, the often unhelpful Office Hours, and the lack of customization options for certain features.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

N
Nate

Insurance, 500+ employees

More than a year

4.0

CSOD Review

Pros

Quarterly releases with a transparent roadmap, a Client Portal for connecting and making suggestions, limited scheduled downtimes, and recent updates improving UI/UX contribute to the flexibility, user-friendliness, and excellent customer support.

Cons

I have no con.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

5

Functionality

6

A
Anonymous

Not Specified, 101-500 employees

More than a year

5.0

Cornerstone Review

Pros

Administering tasks is a breeze, and I enjoy the creative freedom with custom pages.

Cons

Some end users find the system too large and difficult to navigate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

D
Diane

Financial Services, 500+ employees

Less than 6 months

5.0

Easy to Learn

Pros

The help feature is tailored to your location within the system, providing relevant assistance when needed.

Cons

At this point, I have not encountered any issues or problems.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

J
Joshua

Machinery, 500+ employees

More than a year

5.0

Decent Product

Pros

The product performs admirably as advertised. CSOD consistently rolls out bug fixes promptly and has a solid roadmap for product enhancements.

Cons

Some nuances in different areas of the system are confusing, but that is to be expected with any software package.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

I
Iran

Hospital & Health Care, 500+ employees

More than a year

5.0

CSOD Getting Better Every Year!

Pros

I really appreciate the constant quarterly improvements to this application. Users have no complaints, which is a huge plus for us supporting the app in our organization. The application is extensive, with always something new to learn or a better way to do things.

Cons

There is not much negative to say about the application. One improvement I'd suggest is increasing the character limit when creating groups. While it may seem trivial to some, it's crucial for us since our groups can be quite large. Exceeding the character limit when creating a group is frustrating and could be addressed in future releases.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

J
Jennifer

Insurance, 101-500 employees

Less than a year

4.0

Full of Features to Streamline Your Business

Pros

There is a wealth of features to streamline business processes. We frequently use the reports feature, and our employees find CyberU, the training course catalog, immensely helpful for having numerous options readily available.

Cons

Figuring out how to perform specific tasks is not straightforward. The instructional videos provided are not very helpful, and while the Cornerstone Support Center's help feature is useful, finding relevant information requires precise searching.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

M
Melissa

Higher Education, 500+ employees

Less than a year

5.0

Cornerstone is a wonderful product

Pros

I enjoy the multitude of functions this system offers, I can handle everything from evaluating employees to posting classes for them to register in.

Cons

I wish the instructions were a bit simpler to navigate. All the necessary information is there, but it takes some effort to locate. And that might require a minute :)

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

C
Christian

Financial Services, 500+ employees

More than a year

5.0

Best LMS/LXP out there

Pros

I have encountered numerous products, but CSOD stands out as one of the best. Its logic and functionality are coherent and intuitive, and the regular improvements always bring excitement and enthusiasm to the team. If you are seeking dynamic software capable of handling various learning experiences seamlessly, this is it.

Cons

GPS - it is struggling. Developers tend to test live with early adopters and clients... they truly embrace Agile in that aspect. GPS is undergoing changes, and while it has improved significantly in the past 2 years, there's still a lot of work to be done.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K
Keith

Insurance, 500+ employees

More than a year

2.0

You can find more for cheaper

Pros

This software performs precisely as intended, effectively organizing courses and distributing them to learners.

Cons

This software comes with a hefty price tag. There are many other options available that offer better value for money. Once you commit to an LMS, switching later becomes challenging.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

10

Functionality

10

N
Nicolas

Airlines/Aviation, 500+ employees

More than a year

4.0

Efficient SaaS tool, used since more than 8 years

Pros

It is an efficient and comprehensive learning solution, continually introducing new features in recruitment to outpace the market average. The implementation, carried out by Cornerstone and an integrator in 2010 and 2015, offered dedicated points of contact: one for commercial and one for technical aspects, along with security role management.

Cons

There are still delays in getting support answers (~2-3 days). Waiting for feature improvements to enhance administrative actions within the system.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Marissa

Entertainment, 500+ employees

More than a year

5.0

I love the ease of the program

Pros

Using this program is a breeze. As a facilitator, I had to manage various tasks like assigning training, reviewing, rating, pulling reports, and much more, and everything proved to be remarkably straightforward and uncomplicated.

Cons

I have not encountered any problems with this program. It did take some time to transition from a sales representative user to a facilitator administrator within the system, but I believe that was an internal issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Karen

Automotive, 500+ employees

More than a year

4.0

Cornerstone Recruitment Module

Pros

The software adapts well to our business needs and is not overly complicated to use. Most of the screens feature modern designs, although some could use updating. The workflows are flexible, ensuring a smooth navigation experience.

Cons

The support provided by the helpdesk could be more efficient. It would be beneficial to have the option to share screens in real-time to address issues or discuss potential improvements.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

5

Functionality

8

J
Jilyne

Consumer Goods, 500+ employees

More than a year

4.0

Good Ongoing Updates

Pros

The extensive customization options and user-friendly interface make navigating and configuring the system a breeze. Cornerstone's continual updates enhance system functionality, making it more intuitive for employees.

Cons

Some areas of the system require too many clicks to navigate, and sending out communications has to be done manually. There's no function for creating "mailing lists" for specific user groups.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

S
Sara

Food & Beverages, 500+ employees

More than a year

5.0

Great LMS for Larger Businesses with Extensive Training Needs

Pros

The capability to create groups and systematically assign training to them is invaluable.

Cons

Reporting is not always intuitive for me, perhaps due to how our company has set it up. When assigning training as part of a bundle like "New hire" or "Annual recertification," individual classes within the bundle do not generate reports by their course name.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anita

Hospital & Health Care, 101-500 employees

Less than a year

3.0

Complex System & Complex Implementation

Pros

Cornerstone LMS provides an array of valuable tools and modules.

Cons

Implementing Cornerstone LMS is quite challenging.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

6

A
Anonymous

Not Specified, 500+ employees

More than a year

3.0

Average LMS system

Pros

I love that their navigating the system is generally straightforward.

Cons

I have experienced frequent downtime with the software, as well as slow-loading courses and occasional timeouts. There have been instances where I've had to restart a course several times.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8