Docebo LMS Reviews

“perfect balance of simplicity and power

Pros

What's remarkable is how it balances simplicity with depth. We found it very easy to get comfortable with and it immediately proved to be a powerful and effective tool for our needs.

Cons

The platform covers most of our needs well, though we occasionally run into a feature that lacks the depth we need, requiring us to use a separate tool for specific tasks

“Effortless to manage

Pros

You don't need to be a tech person to run this system. It's so easy to handle that anyone on our team can jump in and manage it without any special training.

Cons

Some updates we really need can take a long time to arrive. For example, our managers desperately need a better dashboard to track overdue training. It's a major pain point for us, but it might not be high on the fix-it list for the developers.

“Highly customizable and outstanding support

Pros

We found Docebo to be highly customizable in both its appearance and functionality. It let us customize the learning experience to match our brand and internal processes. The automation and API options save our admins a lot of time and accessing instructor-led training sessions is easy for learners, even on their phones. The support team is also outstanding as they are responsive, friendly and great at solving complex issues.

Cons

Managing Instructor-Led Training (ILT) still has some admin limitations. There is no built-in automation for session-level enrollments and the instructor role permissions are too broad. We have built custom workarounds but having these as standard features would save us a significant amount of admin time.

“powerful and user-friendly LMS

Pros

This is a powerful LMS built to deliver and grow modern training programs across different fields. Its user friendly interface supports various content types and customizable learning paths. Also Docebo has helped us transition our company's training into an e-learning format which streamlined accountability and digitized our completion records across all departments.

Cons

While the desktop platform is easy to access and navigate, our mobile users sometimes struggle to log into and use the Go.Learn app smoothly.

“Easy for admins to manage

Pros

It is very easy for admins with minimal technical know-how to manage. The academy is also a big help for getting started. Also being able to use it for both internal staff and external customers is a major plus.

Cons

The reporting is not as comprehensive as we'd like, so we often have to generate multiple reports and combine them ourselves to get the full picture.

“Flexible for our diverse audience

Pros

The flexibility to handle different catalogs, learning plans and content types has been key for serving our diverse audience. We are also really pleased with the user community which is a great resource for ideas and troubleshooting.

Cons

It is powerful but some setup areas can be complex. For us, the certification rules were particularly hard to understand and took many attempts to configure correctly.

“simple to use and customize

Pros

Docebo LMS is easy to use, customize and build custom reports with which helps us track our compliance and learning objectives.

Cons

I feel like it would be helpful if a user could be assigned to more than one Direct Manager, so different department heads could track progress for all relevant staff.

“Excellent customer service experience

Pros

The customer service experience is excellent as the support agents are very helpful. The knowledge base is well-stocked with courses and articles and I like the user community for peer learning as it is also a great resource.

Cons

We've run into a few limitations that are creating some extra work for our team. For example we can't properly archive old courses, we can only set them to 'maintenance mode,' which isn't really a long-term solution. We'd also love more detailed permission levels so we can safely delegate tasks without making everyone a super-admin. And on the design side it would be great to have more modern templates and widgets instead of relying on HTML tweaks

“Great people and a phenomenal library

Pros

First and foremost, the people are great. They are very knowledgeable about their own product and the competition. Our rep was attentive, empathetic and an excellent communicator. Their content library is phenomenal too and the learning platform has all the advanced features we were looking for.

Cons

The user licenses are restrictive. If a team member is not using their license, we cannot reassign it to someone else who needs it.

“Powerful and scalable partner!

Pros

It is a very powerful LMS that can customize, scale and grow with our company. The feature set and steady stream of new releases have really impressed us, allowing us to align our L&D strategy with the platform. Three features that stand out to me are, it lets us customize the platform for diverse learning needs, easily supports growth across different audiences and regular updates keep it updated with industry trends.

Cons

Our three biggest challenges are the complex and time-consuming initial setup, key features like notifications and certificates needing improvement and the difficulty of advanced customizations without technical skills.

“top level interface & notification system

Pros

The user interface is excellent, the power user and super admin profiles are highly effective and the notification system works perfectly.

Cons

Managing annual certifications and re-training programs has some limitations.

“Easy to use with great tools

Pros

this LMS is easy to use and comes with a comprehensive set of tools which I like about it.

Cons

the account management team has not been consistent as I have had three different account managers in just one year.

“Consolidates all our client work

Pros

It consolidates the work of three different programs we used to need. Now I can handle all my client work from a single platform, even sending emails and notifications directly from Docebo. The user community is also a the best resource for getting quick answers and tips whenever I have a question.

Cons

As an admin, I still cannot check which notifications were sent to a user or see if they opened an email. So having access to notification and email logs would be very helpful.

“Pretty simple and easy

Pros

The program is pretty simple and easy to use for us without any complications.

Cons

I cannot think of any drawbacks and I have used the platform extensively.

“solid yet simple to use

Pros

Docebo is a solid corporate LMS that meets most of our needs for compliance and professional development. The product roadmap is also ambitious and the team actively listens to the user community, rolling out meaningful new features every quarter. Recent additions like batch unenrollment and archiving have been very handy. Also the user community is a friendly space to find solutions and customer support is generally good, sometimes even excellent.

Cons

The notifications feature has few limitations but a new system is coming soon which gives me hope. It's also frustrating that you cannot duplicate items like learning plans and the lack of a proper way to retire a course forces everyone to use workarounds.

“Values meaningful new enhancements

Pros

It is a stable and reliable platform that has earned its place in our long-term plans due to its consistent, meaningful enhancements for both administrators and learners. The administrative support system is a particular strength, with a very helpful and responsive team available through both chat and email, making daily management smooth and efficient.

Cons

Platform's native authoring tool is a significant drawback for our needs, as the newly launched version remains too basic and lacks the efficient, advanced interactive options essential for our global rollout. While the "Salesforce-like" model of using premium partners for custom development is a valuable resource, it does not fully compensate for the absence of these powerful, built-in core features, creating a gap in our content creation workflow.

“User friendly for everyone

Pros

The interface is quite user friendly and easy for both admins and learners to navigate. Also the community provides great ideas that often get implemented, making the platform even better.

Cons

I feel like the page and menu editors could be more user-friendly and adding more gamification features would be great.

“High level of configurability

Pros

One of my favorite things is how configurable the product is. We can hand-pick which features our learners see and control exactly how each one works.

Cons

The reporting capabilities and the inability to duplicate learning plans are areas that need improvement.

“packed with extensive features!

Pros

It is user-friendly and packed with useful features for administrators.

Cons

Actually I cannot name a specific con. My experience has been positive so far.

“modern and user-friendly interface

Pros

The modern, user friendly interface makes it easy to pick up new content quickly. This efficiency saves us time and helps optimize our overall training efforts.

Cons

While there are many customization options, they do not cover every specific need we have.

“Listens and adapts to client feedback

Pros

They really listen to client feedback, adapt their platform based on our needs and provide the options we require to succeed.

Cons

Just a heads-up, going through a third-party provider has some limitations. You don't get access to all the features that you would if you purchased it directly from the source.

“User-friendly for custom learning plans

Pros

Our team appreciates the user-friendly platform that lets us build custom learning plans and keep all our training resources centralized in one spot.

Cons

We would love to see better tools for editing and searching through sent newsletters, plus some significant upgrades to the overall mobile app experience.

“Amazing community features for learning

Pros

The community features are pretty amazing for supporting peer learning from multiple angles. Combining channels, learning plans and the Discover, Coach & Share tools lets us build highly effective learning journeys.

Cons

Making quick tweaks to the platform can be difficult which is somewhat we expected for a large company but still frustrating.

“excellent for creating learning

Pros

It's been great watching the Education Services team easily build and maintain personalized learning experiences for customers. The admin tools are intuitive, anyone can build pages and update courses without trouble. Even onboarding new admins is smooth, thanks to excellent resources like the Docebo Community and Knowledgebase.

Cons

Managing certifications has been a challenge for our organization. We have needed help from our customer success manager with deadlines, renewals and archiving old enrollments.

“So many features available

Pros

There are so many features available and even if something is not built-in, you can usually find a clever workaround. Recently Docebo has focused more on refining existing functions which I feel is a great direction.

Cons

The customer support team responds quickly but the quality is not always the best. I have often found that they don't have a deep knowledge of the platform.

“customer support is of next level

Pros

It is quite user friendly and customizable with excellent customer support. Plus I like that it offers a wide range of useful functionalities.

Cons

I noticed that platform is missing some key functions for handling tasks in bulk.

“Very user-friendly and highly customizable

Pros

This is a very user-friendly LMS that prioritizes customizability and design. Unlike other systems, Docebo provides the tools to create engaging pages, courses and learning plans focused on the user experience, rather than just being a checklist system.

Cons

The notification system is flexible but gets hard to manage once we have more than a few active alerts. So tracking each one becomes a bit of a chore.

“Love the customization!!

Pros

We love the customization options, add-ons like Coach and Share, its versatility for different use cases and its continuous innovation for users.

Cons

Nothing much but the legacy page editor feels very dated and makes administrative work more tedious than it should be.

“Flexible and runs reliably

Pros

It gives us the flexibility we need for how we deliver training and it runs rock-solid without constant bugs or crashes. That reliability is crucial for us

Cons

The pricing feels high and we often have to create workarounds for features that should be simple. For some useful tasks like downloading content, we are forced to use a clunky API.

“highly personalized for our company

Pros

the platform is highly personalized for our company, handling everything from simple how-to guides to full compliance training.

Cons

there is a lot to learn but it's been a valuable development journey for both my team and me as the administrator.

“knowledge checks are helpful

Pros

My favorite feature is the assessment after each lesson which tests your understanding of the material you just covered.

Cons

I feel like the lesson interface could use some refinement and the scoreboard could load a bit faster.

“Organizes information in a practical way

Pros

Docebo organizes product information in a very practical way making it simple for me to find all the related topics I need.

Cons

To be honest I have not found anything in it that I dislike or have a problem with.

“Great for connecting our team

Pros

It's great for connecting our team and centralizing product knowledge which anyone can access whenever they need it.

Cons

There are no downsides as everything works great and is very helpful.

“Meets almost all our needs

Pros

The system meets almost all of our diverse learning and development needs, both for internal staff and external partners. The support from our account manager and the customer education team is also superb.

Cons

umm it generally meets our needs but it would be helpful to set up admin accounts with built-in guidance. A persistent tutorial for new admins, with pop-up hints would ensure consistency, especially for those who struggle to find documentation on their own.

“An excellent and simple platform!!

Pros

This is an excellent learning platform with a simple interface. The way the information is presented makes learning effective and fun. I use it for all my training and find it incredibly easy.

Cons

Though the interface is user-friendly but I feel like it would be more convenient if all lessons were accessible directly from the main dashboard after logging in.

“Key for standardizing our training

Pros

Thanks to Docebo, we've been able to standardize training across the board for employees and customers. Moving most of it to self-paced courses has dramatically expanded our reach and really cut down on the resources we used to spend on live sessions and travel.

Cons

Nothing much to share as the reporting tools, My Team features, gamification and e-commerce integrations are all excellent.

“the perfect hub for training

Pros

Branches feature was the perfect solution, allowing us to merge external and internal training from several different systems into one central LMS while still fully customizing access and content for each department.

Cons

Like other LMS platforms I have used, the reporting feature is not customizable enough. We still have to export raw data to another program to build the reports we need.

“love the ease of use

Pros

We really like the ease of use, the flexible delivery options for materials and the wide variety of available products.

Cons

The customer service model can be difficult to navigate sometimes. Also using chat to explain a complex problem is not always easy.

“Simple setup and maintenance

Pros

Setup and maintenance are mostly simple. It is also easy to get our program managers started with creating courses, maintaining them and supporting users.

Cons

Well the inability to create formal course applications is a limitation and I feel like having more reporting options would be very helpful.

“Clean interface!

Pros

The interface is clean and user-friendly for both users and admins though it's missing some features that seem like they'd be easy to add. The data categorization is also excellent and the reporting tools are very powerful.

Cons

It has many frustrating limitations that seem to me only make the experience worse and harder to use. It is a shame as these issues really hold software back from being as great as it could be.

“Outstanding support

Pros

Docebo LMS implementation team provided outstanding support. We can manage three separate training programs such as for customers, partners and internal staff all on one platform and the admin interface is very user friendly.

Cons

We would like better version control for materials in the Central Repository, a complete history of exam scores and more effective learning plan features.

“Simple to use with amazing support

Pros

Once you learn the basics of the LMS, it becomes very simple to use. Navigating course and learning plan settings is easy and the technical customer support is simply amazing. Also there are great options for creating an optional course library and it is easy to build pages, courses, learning plans and catalogs.

Cons

There is a lack of customization for different pages and some basic features you'd expect are missing. You really need to understand API and SAML to get the most out of the system.

“Stable and simple for daily tasks

Pros

I like the platform as it is stable and simple to use for daily tasks.

Cons

I feel like there is always room for improvement as the reporting function for example is quite weak.

“appreciate the ease of access!

Pros

We like the general ease of access and the fact that Docebo consistently rolls out product updates.

Cons

One thing I noticed is that the team can be slow to respond to our queries sometimes.

“A lot of features and flexibility

Pros

this tool offers a lot of features and flexibility. We use the Discover, Coach and Share packages and the Extended Enterprise option. After a slow start, we successfully migrated 70 clients and over 5,000 content pieces to the system. Plus the multi-language support for our 10 languages is another great benefit for our global expansion.

Cons

After three years of use, my main frustration is their preference for a la carte pricing on services instead of bundling them. This makes it difficult to justify the costs to our leadership team as the add-ons keep increasing the total price.

“Great for sharing our own content

Pros

It is great that users can share their own content, as our most popular training materials come from within the company. The platform is ideal for capturing and encouraging this internal knowledge sharing and I find it really easy to customize the experience for different audiences.

Cons

I think it would be great if formal courses and informal, user-shared content could connect more seamlessly. It is not a deal-breaker but it would save me from having to manage two separate content libraries.

“powerful and user-friendly platform

Pros

Our overall experience with the Docebo LMS has been outstanding. It is a very powerful, user-friendly platform that simplifies creating, managing and delivering training. The simple interface makes it easy for admins to upload courses, track progress and generate reports. Customizable features allow for tailored learning paths and multimedia content which really enhances the experience. For learners, it provides a seamless and engaging environment that works on any device. Features like quizzes and forums foster collaboration making it a valuable tool for any organization's learning initiatives.

Cons

The main drawbacks I noticed are the pricing, the limits on customization and the overall complexity.

“Scales easily for any team

Pros

The platform scales pretty easily, whether you have a small team or a global workforce. Its cloud-based infrastructure provides seamless access, even for remote learners.

Cons

Figuring out its pricing feels like solving a tricky puzzle. Like you have to know exactly what you need to choose the right plan.

“Trusted & credible document support

Pros

I think Docebo makes it easy to manage information and keep data compliant in a friendly way.

Cons

Nothing negative. It is quick and fair in creating a reliable data solution.

“Perfect fit for small enterprises

Pros

Docebo has some cool extra features that make it stand out. I can add observation checklists to make courses more practical, and setting up gamification is super easy. There are rewards for different activities, and fun features like contests and leaderboards too.

Cons

There have been minimal issues. Utilizing the platform along with its content bundle, I did not anticipate the need to individually import each piece of content and then place it into a course shell for user access.