Docebo LMS Reviews

“Robust interface”

Pros

Docebo has offered a powerful yet very user-friendly interface. Its innovation in L&D and social learning really helps make training more engaging and accessible for students even across different platforms. The platform feels extremely powerful in both its capabilities and overall vision, while still delivering an user-friendly learning experience.

Cons

Honestly I haven't run into anything I dislike about the platform. Since implementing it, everything has been working very well.

“Among the best, but not for small organizations”

Pros

Widely regarded as one of the best e-learning platforms for business, Docebo offers excellent customer support, rich features, a vast community, and full SCORM support.

Cons

The inflexibility of the pricing model, with no tiers under 300 users per month, could be prohibitive for small and medium businesses.

“Powerful yet userfriendly”

Pros

It has an impressive mix of powerful capabilities and a clear long-term vision, while still keeping the learner experience user-friendly which is not easy to pull off. We've also really appreciated having a customer success manager who regularly asks for feedback, keeps an eye on support tickets and meets with us every month. On top of that, the chat support has been outstanding.

Cons

The setup and deployment took quite a while although that extra time did help with customizing the system to fit our needs. We also had an implementation consultant supporting us throughout the process and she was fantastic. Aside from that, there are a few minor details we're not too happy with.

“Best in the Business, if You Can Afford It”

Pros

This software offers all the features one could ask for, making it both easy to use and powerful.

Cons

My only gripe is the price; I wish there was a lower tier for those with fewer than 20 active users.

“Forward-thinking platform vision”

Pros

One thing that really stands out about Docebo is how much they keep pushing the product forward with new technology. I appreciate that they actively look to customers for ideas and never treat the platform as if it's already complete. They do a solid job listening to admins and recognizing where the system still falls short. On top of that, they're willing to take risks and seem to have a genuine, inspiring long-term vision for how online learning should be built and delivered.

Cons

A frustrating part is that their customer success and support teams seem stretched too thin so response times can be slow and communication around tickets or issues is sometimes lacking. Some parts of the platform's interface also feel a bit outdated. There's also a major lack of bulk actions and duplication features which makes certain admin tasks more repetitive and time-consuming than they should be.

“Extensive set of features”

Pros

After working with five different learning management systems over the course of my career, Docebo LMS has gone beyond what I expected. I've never used another platform with this much functionality and such a wide range of features. One of the biggest benefits is being able to customize it for each individual client I work with.

Cons

At times, the helpdesk takes a while to respond.

“Convenient mobile app”

Pros

Using the mobile app feels very user-friendly and organizing content in different ways is simple and convenient.

Cons

The LinkedIn Learning integration could be more reliable. Sometimes the import works perfectly and other times it doesn't work at all.

“Feels natural”

Pros

Getting started with Docebo felt very natural. Since I was new to the platform, I created a trial account to learn the system without risking any mistakes in our main account. Even with very little guidance, I was able to build new courses and work out how to review results on my own. When I did have a few basic questions, the support I received was excellent and the self-paced lessons were thoughtfully put together. Overall learning a new work-required tool by myself didn't feel overwhelming or stressful at all.

Cons

At this point, I really don't have any major complaints. The only thing that was a little difficult while I was learning Docebo was that individual user reports for specific courses felt somewhat hidden especially compared with other statistics that were much more visible right away. That said I've always been able to find what I needed so it feels more like something that will get easier with practice rather than a flaw in Docebo itself. I'm looking forward to exploring more of its features once the prototype I'm building is finished.

“Fast course access”

Pros

Coming from a software training background, I know how quickly users get frustrated when a system takes too many clicks or makes it unclear where to go. Docebo keeps course discovery simple with very few clicks. For most of our employees, it provides quick, simple access to training and some can use it with no instruction at all. Compliance is a major priority at Diamond Healthcare and Docebo makes managing that process feel smooth and efficient.

Cons

This only came up very recently so it honestly was not even on my radar before. Docebo usually does an excellent job of asking for confirmation when you remove someone from a course or enroll them, with plenty of "Are you sure?" prompts built in which I really appreciate. The one spot where that safeguard is missing is in the user list, where accounts can be switched back to Active or set to Deactivated. Another admin accidentally changed more than 2,000 employees back to active and now I have to deactivate them again one by one. That action definitely should have a confirmation message attached to it. Aside from that incident, I would have nothing but positive things to say about Docebo.

“Clear interface that just works”

Pros

it feels very simple. The interface is clean, polished and simple and it takes away a lot of the complexity you usually run into with other LMS platforms.

Cons

The app doesn't fully support all CSS so getting everything right in my original SCORM files can be a bit tricky. That said it hasn't been a major issue for us.

“Very disapointed on the way things are going”

Pros

The ease of use and quick implementation make Docebo an excellent choice for smaller businesses.

Cons

Recent years have been disappointing, with poor customer support, major bugs, and increasing prices. Docebo's dwindling customer base makes it difficult for me to recommend to clients.

“Rigid platform and terrible support”

Pros

Using this LMS wasn't an enjoyable experience for me.

Cons

It feels very inflexible and building integrations with other tools just isn't possible. On top of that, getting help from anyone at Docebo is nearly impossible. Their customer service has been awful.

“very userfriendly with a lot of functionality”

Pros

Their ease of use, gamification features, reportings, and white-labeling options make it a versatile solution.

Cons

While the question pool lacks editing functions, Docebo utilizes its idea center to gather user suggestions, indicating regular software updates.

“Docebo continues to grow and evolve as we do.”

Pros

We appreciate Docebo's continuous growth and their partnership approach, which has helped us grow beyond expectations.

Cons

While the software is evolving rapidly, it sometimes feels like new features are rushed rather than fully developed. The product or feature may appear almost complete but may lack the final polish.

“Powerful Technology that Requires Lengthy Implementation”

Pros

The ability to customize homepages, fields, and notifications has been extremely useful. Overall, our users find Docebo very user-friendly. The training opportunities since implementation have been extensive, and the Docebo team has been responsive and friendly.

Cons

Enhanced functionality in reporting, surveys, and course rating/commenting is desired. Customizable and robust reporting, the ability to send pre and post-course surveys for multiple courses, and notification of user comments on courses would significantly improve our experience. However, the response time and occasional platform sluggishness can be frustrating.

“Partners in L&D”

Pros

I appreciate how easy it is to use Docebo, with a natural UX that requires minimal learning.

Cons

It would be beneficial to have the option to unenroll from courses.

“Learning Management Platform”

Pros

The appealing graphics and simple navigation enhance the platform's usability.

Cons

Certain functions within the software aren't intuitive, such as needing to click a button titled "Contribute" when creating a new post in the channel.

“Easy to use learning platform for our team members.”

Pros

The ability to customize Docebo to suit our business needs has been invaluable.

Cons

Fixing issues like assigning an automated course to a new user can be convoluted, requiring navigating through various steps.

“Multi-site migration success with Docebo”

Pros

Docebo's slick interface simplifies information conveyance and navigation, with effective user partitioning.

Cons

I wish there was the ability to incorporate more than the maximum of 10 elements on a screen.

“Forward thinking, cutting edge and learner centric LMS platform”

Pros

Docebo's user interface is top-notch, encouraging user adoption and more time spent on the platform. The combination of traditional eLearning content and Channels is fantastic and we look forward to incorporating gamification for an even better user experience.

Cons

Docebo could improve the administrator side of the platform, reducing unnecessary clicks and streamlining bulk processes to minimize additional workload.