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iCohere

iCohere Reviews

41 Reviews

Overall Rating

4.8

41 Reviews

Rating Distribution

5

star

(34)

4

star

(6)

3

star

(1)

2

star

(0)

1

star

(0)

Satisfaction Score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

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Filters

I am an instructional designer who sets up courses and pulls reports from LMS for further analysis
Pros

iCohere provides various customization features for course setup including a visually appealing Classroom with image icons making it enjoyable for learners. We utilized iCohere for our webinars and online courses and found their customer service team and developers to be highly responsive and knowledgeable in addressing numerous issues. In terms of prioritization I would say customer service takes the top spot closely followed by the platform's usability and flexibility in program setup. You can always count on their assistance to obtain necessary features and using webinars via Webex is a hasslefree experience.

Cons

iCohere should work on improving certain features. One example is SCORM which only allows passfail results instead of reporting more course information like other platforms. Additionally the classroom is not accessible from mobile devices. This means that if a user has all their courses in the iCohere classroom they will not be able to access them via mobile devices.

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

Monika

N/A, N/A employees

Jan 01, 2022

EasytoUse Learning Software
Pros

As a learner I found the software userfriendly. It provides wellcurated courses led by education industry experts making it easy to identify assignments collaborate with others and attend live sessions.

Cons

If I had to point out a minor issue Id say the graphical user interface could use some updates but its mostly a cosmetic concern.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Anonymous

N/A, 11-50 employees

Dec 01, 2017

Exceptional Customer Service
Pros

The software is designed with a focus on how people interact and communicate which promotes excellent learning and dialogue online.

Cons

The user interface may benefit from a refresh but this is a minor drawback from my perspective.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Carol

N/A, N/A employees

Dec 01, 2017

Ideal for Customizing Courses
Pros

iCohere offers numerous features for customizing course setups. The visual Classroom is engaging and the customer service is highly responsive and knowledgeable.

Cons

Some improvements are needed such as more detailed reporting in SCORM and better mobile accessibility for the Classroom.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Monika

N/A, N/A employees

Dec 01, 2017

Taking Webinar Classes
Pros

The software is allencompassing and serves as a onestopshop for various types of information storage. However it can be challenging to find certificates after sessions.

Cons

Its not as userfriendly as some other tools particularly when searching for certificates.

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

Heather

N/A, N/A employees

Dec 01, 2017

Great Experience Exceptional Service
Pros

The softwares customizability and excellent support make it stand out. The availability of training and skill development through iCohere Academy is appreciated.

Cons

There is a slight learning curve and a more streamlined interface is desired but the exceptional support compensates for these minor concerns.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Kristen

MaN/Agement Consulting, 51-100 employees

Dec 01, 2017

Superb Customer Service
Pros

The softwares layout is userfriendly and highly customizable. The exceptional customer service with regular checkins enhances the overall experience.

Cons

Navigating the system may be a bit challenging initially due to multiple windows but its a minor issue.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Keshia

N/A, N/A employees

Dec 01, 2017

UserFriendly Virtual Software
Pros

The software is versatile and suitable for businesses of all sizes including nonprofit associations. It offers excellent functionality and little to no technical issues.

Cons

Some issues with multiple windows opening but this can be easily addressed in future software updates.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Olympia

Education MaN/Agement, 11-50 employees

Dec 01, 2017

MultiFunctional Member Community
Pros

The softwares ability to create forms and host webinars is extremely useful. It can house large documents for download making it a valuable tool.

Cons

While the system is easy for users backend setup may be a bit more challenging.

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

Jessica

N/A, N/A employees

Dec 01, 2017

Excellent Customer Support
Pros

iCohere is a userfriendly LMS that offers various technology solutions for online training programs. The exceptional customer support greatly enhances the experience.

Cons

Some interface clutter due to popup windows and the pricing is on the higher side but the support compensates for these factors.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Torrey

Mental Health Care, 500+ employees

Dec 01, 2017

Great Content System
Pros

The software provides excellent interaction and content. The customer care is responsive and attentive ensuring a positive experience.

Cons

Navigation may be a bit challenging initially due to multiple windows but this is being addressed by the software team.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

Alanna

Hospital & Health Care, 11-50 employees

Dec 01, 2017

Successful Annual Conference with Live Streaming
Pros

The software made it easy to host a successful annual meeting with a live streaming component. It was userfriendly clear and engaging.

Cons

Some flexibility in the graphic design of the landing page is desired and the pricing while not inexpensive reflects the quality of the service.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Deborah

N/A, N/A employees

Dec 01, 2017

UserFriendly with Phenomenal Support
Pros

The softwares userfriendliness and extensive customization options make it stand out. The client service is exceptional with prompt and thorough assistance.

Cons

Integration with the companys database posed some challenges but the outstanding customer service eased the process.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Eric

Food & Beverages, 11-50 employees

Dec 01, 2017

TopLevel LMS with Supportive Team
Pros

iCohere is userfriendly and offers extensive customization options. Launching over 20 courses in a year was a smooth process thanks to readily available staff support.

Cons

Integration with the companys database was challenging but the support made the experience much smoother.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Diane

Law Enforcement, 11-50 employees

Dec 01, 2017

Testing the Software as a User
Pros

The software is easy to understand follow and customize. It offers a userfriendly experience with clear language and indicators.

Cons

The systems use of multiple windows rather than tabs may result in screen clutter making it somewhat challenging.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Clark

Libraries, 500+ employees

Dec 01, 2017

Great Experience as a Provider
Pros

iCohere provided excellent support for organizing a virtual conference. The platform was functional and intuitive and the team adapted it to suit the organizations needs effectively.

Cons

The addition of breakout rooms for small group discussions during live sessions would be a welcome feature.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Lisa

ProfessioN/Al Training & Coaching, 1-10 employees

Sep 01, 2017

Impressive Training and Support
Pros

The software offers a wide range of options and is versatile. The softwares versatility and usefulness across different scenarios stand out.

Cons

It may require better communication of its capabilities to potential users to maximize its potential.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Glenn

Higher Education, 500+ employees

May 01, 2017

Supportive Team and Functional Platform
Pros

iCoheres team provided great support for developing a virtual conference website. The platform was functional and intuitive accommodating various ideas and needs effectively.

Cons

The addition of breakout rooms for small group discussions during live sessions would be a bonus.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Abby

ProfessioN/Al Training & Coaching, 1-10 employees

May 01, 2017

Great Experience
Pros

The software worked flawlessly and any updates were smooth. The conference platform setup with the assistance of iCohere staff was efficient.

Cons

No significant cons to mention.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Bill

MaN/Agement Consulting, 11-50 employees

Jan 01, 2017

Kudos to my rep
Pros

I want to commend my representative for being an excellent trainer. I appreciate his patience during my training.

Cons

NA

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

Matt

N/A, N/A employees

Jan 01, 2017

The team is what makes this platform exceptional
Pros

We have successfully run multiple conferences and virtual events on the iCohere platform. The iCohere team has provided excellent support in strategy design and implementation for each event.

Cons

NA

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Kristin

N/A, N/A employees

Jan 01, 2017

Amazing software and great experience
Pros

Using iCohere for our online conference at the National Farmers Union exceeded our expectations. The software and support were outstanding helping us reach a new audience effectively.

Cons

NA

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Melissa

N/A, N/A employees

Jan 01, 2017

Im so glad to have finally discovered iCohere
Pros

iCoheres comprehensive online platform including webinars has greatly improved our ability to host hybrid and virtual events benefiting our community. We look forward to expanding our usage.

Cons

The basic design could be more modern.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Mark

Non-Profit Organization MaN/Agement, 1-10 employees

Nov 01, 2016

Excellent program
Pros

iCoheres program offers learning at your own pace and addresses different learning needs effectively. It integrates diverse platforms making it convenient and valuable.

Cons

NA

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Sharon

Hospital & Health Care, 500+ employees

Aug 01, 2016

Great Tool for Peer Learning Teams
Pros

We have successfully used iCohere for our national peer learning team program creating a onestop solution for online peer learning communities. The customization options and ease of use have been valuable.

Cons

There was a learning curve on the administration side.

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

Sue

MaN/Agement Consulting, 11-50 employees

Aug 01, 2016

Fabulous product and stellar customer service
Pros

iCohere provides an integrated solution for training and technical assistance needs including webinars virtual meetings and online courses. The flexibility and functionality are valuable.

Cons

The softwares basic design could be more modern.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Kelly

Government Administration, 500+ employees

Aug 01, 2016

Feedback from IPMAHR
Pros

iCoheres support staff and software reliability have been excellent for IPMAHRs online education programs.

Cons

NA

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Sima

Non-Profit Organization MaN/Agement, 11-50 employees

Aug 01, 2016

iCohere is a winner for us It was the right choice.
Pros

iCohere offers a fully integrated solution for training webinars virtual conferences and online courses. It is economical and flexible.

Cons

The platform can be featurerich which can be a bit daunting at first.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Jeffrey

Non-Profit Organization MaN/Agement, 1-10 employees

Aug 01, 2016

Director of Education APDT
Pros

iCohere is userfriendly and offers great value for money.

Cons

NA

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Jennifer

Education MaN/Agement, 1-10 employees

Aug 01, 2016

Excellent experience
Pros

iCohere has made it possible for us to reach a global audience with our virtual workshops providing valuable learning opportunities. Its userfriendly and offers excellent value for money.

Cons

NA

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Ana

Education MaN/Agement, 1-10 employees

Aug 01, 2016

Excellent
Pros

iCohere is an excellent product for developing eLearning courses without the need for customized programming. It offers flexibility to mix media and add tests without requiring additional software.

Cons

The platforms support for video files other than MP4 can be limited.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Linda

Non-Profit Organization MaN/Agement, 1-10 employees

Aug 01, 2016

Fabulous product and stellar customer service
Pros

iCoheres learning platform is intuitive easy to use and can accommodate large groups. It offers valuable options for customization.

Cons

The basic design of the software may not be as modern as some users would like.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Kelly

Government Administration, 500+ employees

Aug 01, 2016

Feedback from IPMAHR
Pros

iCohere has provided excellent support staff and software reliability for IPMAHRs online education.

Cons

NA

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Sima

Non-Profit Organization MaN/Agement, 11-50 employees

Aug 01, 2016

Fabulous product and stellar customer service
Pros

iCoheres learning platform is intuitive easy to use and can accommodate large groups. It offers valuable options for customization.

Cons

The basic design of the software may not be as modern as some users would like.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Kelly

Government Administration, 500+ employees

Aug 01, 2016

Feedback from IPMAHR
Pros

iCohere has provided excellent support staff and software reliability for IPMAHRs online education.

Cons

NA

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Sima

Non-Profit Organization MaN/Agement, 11-50 employees

Aug 01, 2016

Excellent
Pros

iCohere is an excellent product for developing eLearning without customized programming. It provides flexibility to mix media add tests and conduct course evaluations without requiring additional software.

Cons

NA

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Linda

Non-Profit Organization MaN/Agement, 1-10 employees

Aug 01, 2016

Excellent
Pros

iCohere is an excellent product for developing eLearning without customized programming. It provides flexibility to mix media add tests and conduct course evaluations without requiring additional software.

Cons

NA

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Linda

Non-Profit Organization MaN/Agement, 1-10 employees

Aug 01, 2016

Fabulous product and stellar customer service
Pros

iCoheres learning platform is intuitive easy to use and can accommodate large groups. It offers valuable options for customization.

Cons

The basic design of the software may not be as modern as some users would like.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Kelly

Government Administration, 500+ employees

Aug 01, 2016

Both 10 years ago and now iCohere my first choice
Pros

iCoheres learning platform is userfriendly and offers a great deal of flexibility for creating virtual courses and conferences.

Cons

NA

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Sara

Education MaN/Agement, 1-10 employees

Jul 01, 2016

A really amazing product
Pros

iCohere provides highquality virtual training for mental health clinicians worldwide and their support team especially Alex and Cass has been exceptional.

Cons

There is a slight learning curve.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Ramaris

Hospital & Health Care, 11-50 employees

Jul 01, 2016

Superb Quality
Pros

iCohere enables the delivery of highquality virtual training for mental health clinicians worldwide. The support staff Alex and Cass have been incredibly helpful.

Cons

There is a slight learning curve.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Debra

Hospital & Health Care, 11-50 employees

Jun 01, 2016