Not Specified, N/A employees
“I am an instructional designer who sets up courses and pulls reports from LMS for further analysis”
Pros
iCohere provides various customization features for course setup including a visually appealing Classroom with image icons making it enjoyable for learners. We utilized iCohere for our webinars and online courses and found their customer service team and developers to be highly responsive and knowledgeable in addressing numerous issues. In terms of prioritization I would say customer service takes the top spot closely followed by the platform's usability and flexibility in program setup. You can always count on their assistance to obtain necessary features and using webinars via Webex is a hasslefree experience.
Cons
iCohere should work on improving certain features. One example is SCORM which only allows passfail results instead of reporting more course information like other platforms. Additionally the classroom is not accessible from mobile devices. This means that if a user has all their courses in the iCohere classroom they will not be able to access them via mobile devices.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Education Management, 11-50 employees
Less than 6 months
“Organized learning that fits teaching”
Pros
At the independent learning center where I work there are definite perks. Having this app to organize everything for me has made the experience significantly better. I appreciate how well its features mold to my teaching style.
Cons
I'd really like the app to be simpler to navigate when I'm using a tablet or my mobile phone.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Not Specified, 11-50 employees
“EasytoUse Learning Software”
Pros
As a learner I found the software userfriendly. It provides wellcurated courses led by education industry experts making it easy to identify assignments collaborate with others and attend live sessions.
Cons
If I had to point out a minor issue Id say the graphical user interface could use some updates but its mostly a cosmetic concern.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Not Specified, N/A employees
“Exceptional Customer Service”
Pros
The software is designed with a focus on how people interact and communicate which promotes excellent learning and dialogue online.
Cons
The user interface may benefit from a refresh but this is a minor drawback from my perspective.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Not Specified, N/A employees
“Ideal for Customizing Courses”
Pros
iCohere offers numerous features for customizing course setups. The visual Classroom is engaging and the customer service is highly responsive and knowledgeable.
Cons
Some improvements are needed such as more detailed reporting in SCORM and better mobile accessibility for the Classroom.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Taking Webinar Classes”
Pros
The software is allencompassing and serves as a onestopshop for various types of information storage. However it can be challenging to find certificates after sessions.
Cons
Its not as userfriendly as some other tools particularly when searching for certificates.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Management Consulting, 51-100 employees
“Great Experience Exceptional Service”
Pros
The softwares customizability and excellent support make it stand out. The availability of training and skill development through iCohere Academy is appreciated.
Cons
There is a slight learning curve and a more streamlined interface is desired but the exceptional support compensates for these minor concerns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Not Specified, N/A employees
“Superb Customer Service”
Pros
The softwares layout is userfriendly and highly customizable. The exceptional customer service with regular checkins enhances the overall experience.
Cons
Navigating the system may be a bit challenging initially due to multiple windows but its a minor issue.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Education Management, 11-50 employees
“UserFriendly Virtual Software”
Pros
The software is versatile and suitable for businesses of all sizes including nonprofit associations. It offers excellent functionality and little to no technical issues.
Cons
Some issues with multiple windows opening but this can be easily addressed in future software updates.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Not Specified, N/A employees
“MultiFunctional Member Community”
Pros
The softwares ability to create forms and host webinars is extremely useful. It can house large documents for download making it a valuable tool.
Cons
While the system is easy for users backend setup may be a bit more challenging.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Mental Health Care, 500+ employees
“Excellent Customer Support”
Pros
iCohere is a userfriendly LMS that offers various technology solutions for online training programs. The exceptional customer support greatly enhances the experience.
Cons
Some interface clutter due to popup windows and the pricing is on the higher side but the support compensates for these factors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Hospital & Health Care, 11-50 employees
“Great Content System”
Pros
The software provides excellent interaction and content. The customer care is responsive and attentive ensuring a positive experience.
Cons
Navigation may be a bit challenging initially due to multiple windows but this is being addressed by the software team.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Not Specified, N/A employees
“Successful Annual Conference with Live Streaming”
Pros
The software made it easy to host a successful annual meeting with a live streaming component. It was userfriendly clear and engaging.
Cons
Some flexibility in the graphic design of the landing page is desired and the pricing while not inexpensive reflects the quality of the service.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Food & Beverages, 11-50 employees
“UserFriendly with Phenomenal Support”
Pros
The softwares userfriendliness and extensive customization options make it stand out. The client service is exceptional with prompt and thorough assistance.
Cons
Integration with the companys database posed some challenges but the outstanding customer service eased the process.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Law Enforcement, 11-50 employees
“TopLevel LMS with Supportive Team”
Pros
iCohere is userfriendly and offers extensive customization options. Launching over 20 courses in a year was a smooth process thanks to readily available staff support.
Cons
Integration with the companys database was challenging but the support made the experience much smoother.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Libraries, 500+ employees
“Testing the Software as a User”
Pros
The software is easy to understand follow and customize. It offers a userfriendly experience with clear language and indicators.
Cons
The systems use of multiple windows rather than tabs may result in screen clutter making it somewhat challenging.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Professional Training & Coaching, 1-10 employees
“Great Experience as a Provider”
Pros
iCohere provided excellent support for organizing a virtual conference. The platform was functional and intuitive and the team adapted it to suit the organizations needs effectively.
Cons
The addition of breakout rooms for small group discussions during live sessions would be a welcome feature.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Professional Training & Coaching, 1-10 employees
Less than 6 months
“Highly customizable virtual conference platform”
Pros
We chose this tool for our inaugural virtual conference and their team really stepped up to help us build the conference website, they handed us excellent checklists, scripts and other resources that made organizing, planning and moderating sessions much easier and they delivered a highly usable, simple platform for the event. The company worked closely with us to customize the system to accommodate nearly all of our concepts and requirements for converting content to a virtual setup, features like discussion boards, workshops, galleries and a lot more were all supported.
Cons
nothing..... I haven't come across anything about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 500+ employees
“Impressive Training and Support”
Pros
The software offers a wide range of options and is versatile. The softwares versatility and usefulness across different scenarios stand out.
Cons
It may require better communication of its capabilities to potential users to maximize its potential.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Professional Training & Coaching, 1-10 employees
“Supportive Team and Functional Platform”
Pros
iCoheres team provided great support for developing a virtual conference website. The platform was functional and intuitive accommodating various ideas and needs effectively.
Cons
The addition of breakout rooms for small group discussions during live sessions would be a bonus.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8