Monika
Not Specified, N/A employees
“I am an instructional designer who sets up courses and pulls reports from LMS for further analysis
Pros
iCohere provides various customization features for course setup including a visually appealing Classroom with image icons making it enjoyable for learners. We utilized iCohere for our webinars and online courses and found their customer service team and developers to be highly responsive and knowledgeable in addressing numerous issues. In terms of prioritization I would say customer service takes the top spot closely followed by the platform's usability and flexibility in program setup. You can always count on their assistance to obtain necessary features and using webinars via Webex is a hasslefree experience.
Cons
iCohere should work on improving certain features. One example is SCORM which only allows passfail results instead of reporting more course information like other platforms. Additionally the classroom is not accessible from mobile devices. This means that if a user has all their courses in the iCohere classroom they will not be able to access them via mobile devices.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Anonymous
Education Management, 11-50 employees
Less than 6 months
“Organized learning that fits teaching
Pros
At the independent learning center where I work there are definite perks. Having this app to organize everything for me has made the experience significantly better. I appreciate how well its features mold to my teaching style.
Cons
I'd really like the app to be simpler to navigate when I'm using a tablet or my mobile phone.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 11-50 employees
“EasytoUse Learning Software
Pros
As a learner I found the software userfriendly. It provides wellcurated courses led by education industry experts making it easy to identify assignments collaborate with others and attend live sessions.
Cons
If I had to point out a minor issue Id say the graphical user interface could use some updates but its mostly a cosmetic concern.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Carol
Not Specified, N/A employees
“Exceptional Customer Service
Pros
The software is designed with a focus on how people interact and communicate which promotes excellent learning and dialogue online.
Cons
The user interface may benefit from a refresh but this is a minor drawback from my perspective.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Monika
Not Specified, N/A employees
“Ideal for Customizing Courses
Pros
iCohere offers numerous features for customizing course setups. The visual Classroom is engaging and the customer service is highly responsive and knowledgeable.
Cons
Some improvements are needed such as more detailed reporting in SCORM and better mobile accessibility for the Classroom.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Heather
Not Specified, N/A employees
“Taking Webinar Classes
Pros
The software is allencompassing and serves as a onestopshop for various types of information storage. However it can be challenging to find certificates after sessions.
Cons
Its not as userfriendly as some other tools particularly when searching for certificates.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Kristen
Management Consulting, 51-100 employees
“Great Experience Exceptional Service
Pros
The softwares customizability and excellent support make it stand out. The availability of training and skill development through iCohere Academy is appreciated.
Cons
There is a slight learning curve and a more streamlined interface is desired but the exceptional support compensates for these minor concerns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Keshia
Not Specified, N/A employees
“Superb Customer Service
Pros
The softwares layout is userfriendly and highly customizable. The exceptional customer service with regular checkins enhances the overall experience.
Cons
Navigating the system may be a bit challenging initially due to multiple windows but its a minor issue.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Olympia
Education Management, 11-50 employees
“UserFriendly Virtual Software
Pros
The software is versatile and suitable for businesses of all sizes including nonprofit associations. It offers excellent functionality and little to no technical issues.
Cons
Some issues with multiple windows opening but this can be easily addressed in future software updates.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Jessica
Not Specified, N/A employees
“MultiFunctional Member Community
Pros
The softwares ability to create forms and host webinars is extremely useful. It can house large documents for download making it a valuable tool.
Cons
While the system is easy for users backend setup may be a bit more challenging.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Torrey
Mental Health Care, 500+ employees
“Excellent Customer Support
Pros
iCohere is a userfriendly LMS that offers various technology solutions for online training programs. The exceptional customer support greatly enhances the experience.
Cons
Some interface clutter due to popup windows and the pricing is on the higher side but the support compensates for these factors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Alanna
Hospital & Health Care, 11-50 employees
“Great Content System
Pros
The software provides excellent interaction and content. The customer care is responsive and attentive ensuring a positive experience.
Cons
Navigation may be a bit challenging initially due to multiple windows but this is being addressed by the software team.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Deborah
Not Specified, N/A employees
“Successful Annual Conference with Live Streaming
Pros
The software made it easy to host a successful annual meeting with a live streaming component. It was userfriendly clear and engaging.
Cons
Some flexibility in the graphic design of the landing page is desired and the pricing while not inexpensive reflects the quality of the service.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Eric
Food & Beverages, 11-50 employees
“UserFriendly with Phenomenal Support
Pros
The softwares userfriendliness and extensive customization options make it stand out. The client service is exceptional with prompt and thorough assistance.
Cons
Integration with the companys database posed some challenges but the outstanding customer service eased the process.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Diane
Law Enforcement, 11-50 employees
“TopLevel LMS with Supportive Team
Pros
iCohere is userfriendly and offers extensive customization options. Launching over 20 courses in a year was a smooth process thanks to readily available staff support.
Cons
Integration with the companys database was challenging but the support made the experience much smoother.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Clark
Libraries, 500+ employees
“Testing the Software as a User
Pros
The software is easy to understand follow and customize. It offers a userfriendly experience with clear language and indicators.
Cons
The systems use of multiple windows rather than tabs may result in screen clutter making it somewhat challenging.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lisa
Professional Training & Coaching, 1-10 employees
“Great Experience as a Provider
Pros
iCohere provided excellent support for organizing a virtual conference. The platform was functional and intuitive and the team adapted it to suit the organizations needs effectively.
Cons
The addition of breakout rooms for small group discussions during live sessions would be a welcome feature.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Abby S.
Professional Training & Coaching, 1-10 employees
Less than 6 months
“Highly customizable virtual conference platform
Pros
We chose this tool for our inaugural virtual conference and their team really stepped up to help us build the conference website, they handed us excellent checklists, scripts and other resources that made organizing, planning and moderating sessions much easier and they delivered a highly usable, simple platform for the event. The company worked closely with us to customize the system to accommodate nearly all of our concepts and requirements for converting content to a virtual setup, features like discussion boards, workshops, galleries and a lot more were all supported.
Cons
nothing..... I haven't come across anything about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Glenn
Higher Education, 500+ employees
“Impressive Training and Support
Pros
The software offers a wide range of options and is versatile. The softwares versatility and usefulness across different scenarios stand out.
Cons
It may require better communication of its capabilities to potential users to maximize its potential.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Abby
Professional Training & Coaching, 1-10 employees
“Supportive Team and Functional Platform
Pros
iCoheres team provided great support for developing a virtual conference website. The platform was functional and intuitive accommodating various ideas and needs effectively.
Cons
The addition of breakout rooms for small group discussions during live sessions would be a bonus.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Lisa H.
Not Specified, N/A employees
Less than 6 months
“easy navigation with reliable features
Pros
From my experience it is easy to navigate and packed with useful features and I didn't encounter any technical issues while using it.
Cons
It's a small complaint but I really prefer being able to open content within just one or two windows rather than juggling several. Having to navigate fewer windows when using the app would be perfect for me.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Bill
Management Consulting, 11-50 employees
“Great Experience
Pros
The software worked flawlessly and any updates were smooth. The conference platform setup with the assistance of iCohere staff was efficient.
Cons
No significant cons to mention.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Matt
Not Specified, N/A employees
“Kudos to my rep
Pros
I want to commend my representative for being an excellent trainer. I appreciate his patience during my training.
Cons
NA
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Kristin
Not Specified, N/A employees
“The team is what makes this platform exceptional
Pros
We have successfully run multiple conferences and virtual events on the iCohere platform. The iCohere team has provided excellent support in strategy design and implementation for each event.
Cons
No complaints
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Melissa
Not Specified, N/A employees
“Amazing software and great experience
Pros
Using iCohere for our online conference at the National Farmers Union exceeded our expectations. The software and support were outstanding helping us reach a new audience effectively.
Cons
NA
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mark
Non-Profit Organization Management, 1-10 employees
“Im so glad to have finally discovered iCohere
Pros
iCoheres comprehensive online platform including webinars has greatly improved our ability to host hybrid and virtual events benefiting our community. We look forward to expanding our usage.
Cons
The basic design could be more modern.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Sharon
Hospital & Health Care, 500+ employees
“Excellent program
Pros
iCoheres program offers learning at your own pace and addresses different learning needs effectively. It integrates diverse platforms making it convenient and valuable.
Cons
NA
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Sue
Management Consulting, 11-50 employees
“Great Tool for Peer Learning Teams
Pros
We have successfully used iCohere for our national peer learning team program creating a onestop solution for online peer learning communities. The customization options and ease of use have been valuable.
Cons
There was a learning curve on the administration side.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Kelly
Government Administration, 500+ employees
“Fabulous product and stellar customer service
Pros
iCohere provides an integrated solution for training and technical assistance needs including webinars virtual meetings and online courses. The flexibility and functionality are valuable.
Cons
The softwares basic design could be more modern.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Sima
Non-Profit Organization Management, 11-50 employees
“Feedback from IPMAHR
Pros
iCoheres support staff and software reliability have been excellent for IPMAHRs online education programs.
Cons
i have nothing to mention here
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Jeffrey
Non-Profit Organization Management, 1-10 employees
“iCohere is a winner for us It was the right choice.
Pros
iCohere offers a fully integrated solution for training webinars virtual conferences and online courses. It is economical and flexible.
Cons
The platform can be featurerich which can be a bit daunting at first.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jennifer
Education Management, 1-10 employees
“Director of Education APDT
Pros
iCohere is userfriendly and offers great value for money.
Cons
No cons
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ana
Education Management, 1-10 employees
“Excellent experience
Pros
iCohere has made it possible for us to reach a global audience with our virtual workshops providing valuable learning opportunities. Its userfriendly and offers excellent value for money.
Cons
None
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Linda
Non-Profit Organization Management, 1-10 employees
“Excellent
Pros
iCohere is an excellent product for developing eLearning courses without the need for customized programming. It offers flexibility to mix media and add tests without requiring additional software.
Cons
The platforms support for video files other than MP4 can be limited.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Kelly
Government Administration, 500+ employees
“Fabulous product and stellar customer service
Pros
iCoheres learning platform is intuitive easy to use and can accommodate large groups. It offers valuable options for customization.
Cons
The basic design of the software may not be as modern as some users would like.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Kelly
Government Administration, 500+ employees
“Fabulous product and stellar customer service
Pros
iCoheres learning platform is intuitive easy to use and can accommodate large groups. It offers valuable options for customization.
Cons
The basic design of the software may not be as modern as some users would like.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Sara
Education Management, 1-10 employees
“Both 10 years ago and now iCohere my first choice
Pros
iCoheres learning platform is userfriendly and offers a great deal of flexibility for creating virtual courses and conferences.
Cons
No cons
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Ramaris
Hospital & Health Care, 11-50 employees
“A really amazing product
Pros
iCohere provides highquality virtual training for mental health clinicians worldwide and their support team especially Alex and Cass has been exceptional.
Cons
There is a slight learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Karen A.
Education Management, 1-10 employees
Less than a year
“Feature-rich yet easy to use
Pros
In my use it offers an enormous range of features yet it's still easy for me to pick up and work with.
Cons
Honestly I can't come up with any real drawbacks right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie P.
Not Specified, 11-50 employees
“Outstanding and caring customer support
Pros
Based on my interactions the customer support stands out as fantastic. I feel they genuinely care about our company's success and are always eager to introduce new features.
Cons
I have no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debra
Hospital & Health Care, 11-50 employees
“Superb Quality
Pros
iCohere enables the delivery of highquality virtual training for mental health clinicians worldwide. The support staff Alex and Cass have been incredibly helpful.
Cons
There is a slight learning curve.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9