softwareTrakstar Learn Software Reviews
77 Reviews
Overall Rating
4.1
77 Reviews
Rating Distribution
5
(36)
4
(24)
3
(10)
2
(3)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4.1
77 Reviews
Rating Distribution
5
(36)
4
(24)
3
(10)
2
(3)
1
(4)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Industry
Provider Size
Time Used
Buyer Beware!
Buyer Beware!
Pros
Dropping Trakstar and seeking an alternative was the highlight of my experience.
Cons
My experience with customer service was terrible. They were rude, arrogant, and unhelpful. I felt degraded and bullied by their behavior. To top it off, they still have not processed my refund, leaving me extremely frustrated.
Ease of use
1
Value for money
1
Customer Support
2
Functionality
1
Anonymous
Not Specified, 1-10 employees
More than a year
Aug 25, 2023
Worst customer experience and total disregard for humans
Worst customer experience and total disregard for humans
Pros
The most satisfying aspect of Mindflash (Trakstar) was discontinuing its service.
Cons
Giving them my credit card information was a huge mistake. Even though we stopped using their service years ago, they kept my details and now I am in a battle to correct unauthorized charges. Their lack of regard for doing what's right is appalling.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Barry
Financial Services, 1-10 employees
More than a year
Aug 09, 2023
excellent experience!
excellent experience!
Pros
It is software that thinks right out of the "box." When everything was still referred to as series and modules, we first started utilizing Mindflash a few years ago. Create your tests, then upload your PowerPoint slides and any YouTube videos you want. Because of how we use it, I add kids one at a time, but I really like the opportunity to add them in batches. When you have a lot to enter, it is SO much simpler to do it all at once. It became even more efficient when the series and modules were renamed to modules and courses, and the classes started automatically saving!
Cons
Not having the ability to delete users. A few people in my position from other schools have called and asked about Mindflash. I explain to them (in general) what I just wrote above and offer to give them a login so they can see how it appears to users. Additionally, and if this is something I should do, users constantly call me asking me to reset their module. They appear very confused and either dont comprehend what Im saying or dont see it when I describe how they can go to the home page and continue/resume or reset.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Tonya M.
Education, 400-5000 employees employees
Sep 13, 2022
One of the best learning management systems available!
One of the best learning management systems available!
Pros
Our business heavily relies on an extensive nationwide network of damage appraisers. We were looking for a method to effectively train about 1,000 people at the same time, dispersed across the entire United States, because remote training could be tough and expensive at times. Thanks to Mindflash, we can now train everyone without having to stop them from driving during the day to attend live webinars. The training is kept straightforward with the help of Mindflash. Its excellent to have the option to quickly allocate training to certain people or regions. The reporting features of Mindflash are excellent and simple to use.
Cons
There are instances when the tier-based pricing structure is just plain annoying. There are also some moments when we need to increase the number of users but not features. We wind up spending money on extra features we never use, and it isnt made apparent what features we actually need in the beginning. Instead of merely paying to add a user, we must go to an entirely new level and price structure if we need to add one more person beyond our existing tier limit. Such small things add up to be major cons down the road. It would be nice to have all these issues resolved by their next update.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Jason B.
Insurance, 501–1000 employees employees
Aug 26, 2022
Amazing LMS experience and customer support.
Amazing LMS experience and customer support.
Pros
Weve been using Mindflash for more than a year, and both their products and customer service are just top-notch. When something has to be improved, it is done so smoothly, and customer support responds quickly. The user interface is simple and straightforward. Over the past year, weve easily launched and expanded our eLearning offering, and our clients are pleased with the usability and accessibility of our courses. The management of users is improving, but Im still hoping for additional development on the reports side. I appreciate the products flexibility in letting me build a test and an evaluation.
Cons
When it comes to Mindflash, it is hard to find cons to write about. Their ease of use and amazing customer service put every other worry to rest. However, if I must think of something to say, Id say that advanced reports might be preferable. More flexibility and ease in generating customer fields is something Id like to see. I would also prefer to create and conduct virtual learning in a live environment. Not that it has been a major issue for me, but sometimes their system lags a little. But almost instantly, the lag goes away, so it doesnt really disrupt anything.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Ken T.
Education, 1001-5000 employees employees
Aug 26, 2022
Do not consider Trakstar Learn or Mindflash as your training platform if you need to track hours
Do not consider Trakstar Learn or Mindflash as your training platform if you need to track hours
Pros
I anticipated pleasant staff, clear instructions, and helpful support. I believed it would enhance our record-keeping system, but it fell short of expectations. Being misinformed left me frustrated.
Cons
My expectations for the system were completely missed. The sales pitch was vague, and the instructions provided little clarity on which training types it applied to.
Ease of use
1
Value for money
1
Customer Support
2
Functionality
1
Debbie
Non-Profit Organization Management, 101-500 employees
Less than 6 months
Mar 11, 2022
Overall happy
Overall happy
Pros
Among the various LMS options we explored, it stood out as the easiest for loading training materials, creating quizzes, and maintaining records. Retrieving specific training scores is a breeze compared to our old paper records.
Cons
Since we started using Mindflash, we have been passed around to different account managers without any notice. It's frustrating not to have a designated contact also the lack of a mobile app makes it inconvenient to manage training modules on the go.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Julie
Printing, 51-100 employees
More than a year
Jun 15, 2020
6 yr customer
6 yr customer
Pros
The home page's clean appearance, along with easy course development and report generation, impressed me.
Cons
It is unfortunate that I could not rotate the courses on my iPhone.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
John
Transportation/Trucking/Railroad, 51-100 employees
More than a year
Feb 21, 2020
Great to get you started.
Great to get you started.
Pros
It offers a valuable video training tool, perfect for eliminating paper rosters and manual entry of training records.
Cons
As my company grew, I found this software inefficient for training hundreds of employees monthly on one computer. It ended up consuming more time than necessary.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Zarella
Warehousing, 500+ employees
More than a year
Feb 19, 2020
Extremely Helpful
Extremely Helpful
Pros
I appreciate how Mindflash efficiently manages vast amounts of company records, aiding in quality compliance efforts.
Cons
there are not many drawbacks to the software. However, I found some automatic arrangement features inconvenient, although there are workarounds.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Derek
Research, 101-500 employees
More than a year
Jul 03, 2019
Great tool for Operations
Great tool for Operations
Pros
This system's simplicity makes it easy to use and train others on. Getting users up to speed is a straightforward process.
Cons
One major drawback is the absence of a timer for assessments, making it difficult to manage timed exams effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Financial Services, 500+ employees
More than a year
Jul 02, 2019
Review of Mindflash
Review of Mindflash
Pros
it serves as an excellent platform for online training, allowing participants to engage at their convenience and incorporate assessments seamlessly.
Cons
there is nothing significant to complain about. The software works well and provides good value for money.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Greg
Construction, 1-10 employees
More than a year
Jul 01, 2019
Reaching out to staff across two continents
Reaching out to staff across two continents
Pros
Its user-friendly interface without the need for specialized software or additional downloads is a significant advantage. Utilizing existing materials authored in everyday Office software enhances efficiency.
Cons
I have nothing negative to say. The challenges we anticipated did not materialize.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Rob
Commercial Real Estate, 101-500 employees
More than a year
Jul 01, 2019
Easy - Create Powerpoint, Upload it, Create Quiz, Send it out
Easy - Create Powerpoint, Upload it, Create Quiz, Send it out
Pros
Their intuitive interface made it effortless to transition from paper records to digital training. The ability to batch add students streamlined the process significantly, and the recent updates have further improved functionality and appearance.
Cons
An issue I encountered was the inability to delete users from the system, only to deactivate them. This skewed our numbers and caused confusion among agents who needed module resets. A tutorial on how to use Mindflash would be beneficial, especially for those less tech-savvy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tonya
Real Estate, 500+ employees
More than a year
Jul 01, 2019
Okay system, but lacks in many areas where other LMS are ahead of the game.
Okay system, but lacks in many areas where other LMS are ahead of the game.
Pros
Uploading excel spreadsheets and sending mass invites and reminders simplified the administrative tasks for me.
Cons
Several aspects of this system were disappointing. Reporting inconsistencies and a lack of dropdown options for users made demographic reporting difficult. Most importantly, it wasn't user-friendly, leading to confusion and difficulties for our team.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Nicole
Philanthropy, 500+ employees
More than a year
Jan 06, 2019
Room for improvement
Room for improvement
Pros
Tracking training progress, searching for available courses, and resuming where you left off are seamlessly integrated into the user-friendly interface.
Cons
I felt the search function was lacking, making it challenging to find specific training materials plus the constant reminders to complete training became more annoying than helpful over time.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Erik
Computer Software, 1-10 employees
Less than a year
Dec 05, 2018
Old Interface
Old Interface
Pros
Mindflash boasts a plethora of features, setting it apart as a leading software solution.
Cons
The user experience and interface were terrible, especially on touch devices like mobiles and tablets.
Ease of use
2
Value for money
4
Customer Support
3
Functionality
8
Anonymous
Not Specified, 101-500 employees
Dec 04, 2018
Mind Flash
Mind Flash
Pros
it provides comprehensive training modules for both new and current employees, facilitating timely and self-directed learning. The ability to add various training materials enhances its utility.
Cons
Sometimes, searching for a video or module became frustrating if I did not type in the exact keywords.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Brittany
Human Resources, 500+ employees
More than a year
Nov 08, 2018
Is easy to learn and intuitive in most of its modules.
Is easy to learn and intuitive in most of its modules.
Pros
While Mindflash offers flexibility in enrolling participants and a simple user experience, I have encountered more advanced LMS platforms.
Cons
While the software developer might understand how to create reports well, they are not user-friendly for the end-user. The pricing structure is inflexible, and although it has basic LMS functions, there is room for improvement.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Felix
Management Consulting, 1-10 employees
Less than 6 months
May 13, 2018
Mindflash is a Solid but Basic LMS Performer
Mindflash is a Solid but Basic LMS Performer
Pros
Mindflash's ease of use and robust features make it a valuable tool for training programs. Though reporting improvements are promised in the new version, the current in-platform reporting is lacking.
Cons
Mindflash is better suited for large enterprises with higher subscription plans. However, basic functionalities are lacking, such as the inability to modify email templates or customize certificates adequately.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ron
Mechanical or Industrial Engineering, 11-50 employees
More than a year
Feb 15, 2018
Ease of use for beginning users, for administrators and end users.
Ease of use for beginning users, for administrators and end users.
Pros
The platform's simplicity, coupled with reporting and automation capabilities, makes it a valuable asset. I eagerly anticipate upcoming features.
Cons
There are some issues with the search feature and course filters that need to be addressed.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tiffani
Construction, 500+ employees
Less than 6 months
Dec 27, 2017
Easy to use LMS
Easy to use LMS
Pros
Transitioning to Mindflash from a more complex LMS was refreshing. Its simplicity doesn't sacrifice functionality, allowing us to accomplish tasks efficiently.
Cons
It would be beneficial if there were better integration with our HRIS and more automation options, although this can be achieved through their API, which requires additional technical resources.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
Dec 16, 2017
Love how easy it is to use this product. Love the CSM team. Everyone is so responsive
Love how easy it is to use this product. Love the CSM team. Everyone is so responsive
Pros
Mindflash's modular updating, intuitive UI, and excellent service make it stand out in a crowded market.
Cons
Minor issues include additional charges for custom certificates and screen resolution problems with simulations. Also, there's a limitation in saving recorded audio for slide replacements.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Dianne
Information Technology and Services, 51-100 employees
Less than a year
Sep 02, 2017
Mindflash is an great system. It has allowed us to improve our training program.
Mindflash is an great system. It has allowed us to improve our training program.
Pros
Their user-friendly interface allows for tailored training solutions and easy updates, resulting in positive feedback from our staff.
Cons
Mobile options are limited, and there's no app for phones. Additionally, trainees must set up an account to access course content, which is inconvenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Individual & Family Services, 101-500 employees
More than a year
Aug 01, 2017
Mindflash is very versatile
Mindflash is very versatile
Pros
The ability to integrate multimedia, thorough reporting, and customizable certificates enhance the platform's utility.
Cons
Lack of spell check in the quiz development section, inability to send group emails to learners, and subpar payment integration technology are notable issues.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Mike
Management Consulting, 1-10 employees
Less than a year
Jul 18, 2017
Mindflash fits our needs for issuing and tracking training within the organization.
Mindflash fits our needs for issuing and tracking training within the organization.
Pros
Mindflash's cloud accessibility, ease of user setup, cost-effectiveness, and support for various file types make it ideal for small organizations.
Cons
The system is not very intuitive when creating courses or inviting trainees for the first time. Too many email notifications and manual functions, including reporting, add to the frustration.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Connie
Not Specified, Not Specified employees
Less than a year
Jul 17, 2017
Very user friendly...just open it up and go!
Very user friendly...just open it up and go!
Pros
Entering material, creating quizzes, and managing users are all straightforward tasks in Mindflash. Its user-friendly design prevents errors.
Cons
Lack of spell check in quizzes and the inability to edit specific slides within a course are notable drawbacks.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Dennis
Government Administration, 101-500 employees
Less than a year
Jul 14, 2017
Easy to use, but won't take you far
Easy to use, but won't take you far
Pros
While Mindflash is easy to use, its basic features and reliance on Flash were drawbacks during our use.
Cons
This software is not suitable for internal employee training.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Rimoun
Computer Software, 51-100 employees
More than a year
Jun 23, 2017
The Customer Service Rep(s) at Mindflash are excellent!
The Customer Service Rep(s) at Mindflash are excellent!
Pros
Mindflash's ease of use, simplicity in training others, and straightforward administration make it a valuable tool.
Cons
While there is nothing extremely problematic, the length of courses required to get started could be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Elizabeth
Mental Health Care, 101-500 employees
Less than a year
Jun 21, 2017
Mindflash Review
Mindflash Review
Pros
it offers ease of use, decent tracking capabilities, and a large number of licenses at a reasonable cost.
Cons
Lack of content assistance or canned content availability makes it best suited for external or customer training, rather than internal employee training.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Jeff
Computer Software, 51-100 employees
More than a year
Jun 13, 2017
Great LMS System
Great LMS System
Pros
Mindflash impresses with its range of features, including progress charts, voice-over options, dynamic quizzes, and formatting variety for different training needs.
Cons
Although it does not sync with our HRIS system, the features make it worth using for its ease of use and customization options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Primary/Secondary Education, 101-500 employees
More than a year
Apr 25, 2017
Happy with product
Happy with product
Pros
Creating users, adding them to courses or series, and organizing content is effortlessly accomplished in Mindflash.
Cons
While I appreciate the ability to make accounts "inactive," it would be better if they were inaccessible during that time.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tif
Not Specified, Not Specified employees
Free Trial
Feb 11, 2017
Easy to use for both admins and users
Easy to use for both admins and users
Pros
Their ease of use and diverse question types enhance its effectiveness in tracking and segmenting training.
Cons
There are no glaring issues with the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Construction, 101-500 employees
More than a year
Feb 09, 2017
Mindflash Feedback 2017
Mindflash Feedback 2017
Pros
I like how the competency questions are followed by answer reviews, allowing me to see the correct answers. The variety of applications used, such as PowerPoint, Excel, Word, and video, enhances the learning experience.
Cons
I wish archived scores could demonstrate trainee improvement. Adding quizzes for live training would enhance functionality.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Karen
Automotive, 500+ employees
More than a year
Jan 21, 2017
Online Training
Online Training
Pros
I find it convenient to use, and I can easily trace my completed training and tests.
Cons
The costs are a consideration for our budget.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharon
Airlines/Aviation, 101-500 employees
More than a year
Jan 19, 2017
Great Software for Training
Great Software for Training
Pros
I like the flexibility to access modules whenever I need them.
Cons
The user limit is a constraint for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cameron
Consumer Goods, 101-500 employees
More than a year
Jan 15, 2017
Changes and updates not conducive to our customer base.
Changes and updates not conducive to our customer base.
Pros
Unfortunately, customer service and sales lack focus on customer needs. The unexplained outages and false claims of 24/7 monitoring are disappointing.
Cons
It is frustrating that adding one more person above our tier limit requires moving to a new level and price structure rather than a simple user addition option.
Ease of use
4
Value for money
3
Customer Support
4
Functionality
2
Timm
Not Specified, Not Specified employees
Free Trial
Jan 02, 2017
Easy to use training platform
Easy to use training platform
Pros
Creating courses and monitoring trainee progress is straightforward.
Cons
Additional features like reminders and easier options for uploading handouts would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Stephanie
Individual & Family Services, 500+ employees
More than a year
Jan 01, 2017
mindflash review
mindflash review
Pros
The inclusion of videos enhances the learning experience.
Cons
Occasionally, the system freezes.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Brittany
Human Resources, 101-500 employees
Less than a year
Dec 03, 2016
A Good Training Platform
A Good Training Platform
Pros
Being able to record and organize training sessions within courses is highly valuable for training purposes.
Cons
The inability to delete users, messy UI, and restriction to only one admin are drawbacks.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nathan
Consumer Services, 51-100 employees
Less than 6 months
Dec 01, 2016
Excellent Tool!
Excellent Tool!
Pros
The platform is simple to use with excellent options and reporting capabilities.
Cons
Our experience has been positive over the 3 months of usage, and it keeps improving as we become more familiar with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tyler
Not Specified, Not Specified employees
Less than 6 months
Dec 01, 2016
Excellent Sales and Marketing Tool For B to B Business
Excellent Sales and Marketing Tool For B to B Business
Pros
I appreciate Mindflash's tools for improving training content, making it more engaging. Navigation is easy, and managing content and users is efficient. The integration with Salesforce is beneficial for task management and tracking customer activity.
Cons
Integrating with Salesforce was initially challenging, but the responsive support from Mindflash's programmers helped us maximize the benefits.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
John
Consumer Goods, 101-500 employees
Less than 6 months
Jul 06, 2016
One word - wow!
One word - wow!
Pros
It is user-friendly for both trainees and administrators.
Cons
Re-certification functionality is still lacking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michelle
Telecommunications, 500+ employees
More than a year
Jul 05, 2016
Online Training for Nonprofit Employees and Volunteers
Online Training for Nonprofit Employees and Volunteers
Pros
Uploading videos, PDFs, and PowerPoint files is very straightforward. Rearranging content and adding quizzes, surveys, and course requirements is also easy.
Cons
Lack of spell check in quiz sections and slow content loading for users with poor internet connections are issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Megan
Non-Profit Organization Management, 11-50 employees
More than a year
Jul 04, 2016
Mindflash Call
Mindflash Call
Pros
My experience with the software has been excellent. I am pleased with the customer service and the implementation of requested changes.
Cons
It would be preferable to have a method for retaining an account without deleting and recreating it each year.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Cindy
Not Specified, 101-500 employees
Less than 6 months
Jun 15, 2016
What an excellent solution for training for our staff.
What an excellent solution for training for our staff.
Pros
This software saves a significant amount of money by reducing the need for in-person training sessions. Navigation and setup are straightforward, and the platform offers great flexibility. The support and resources provided, including YouTube videos, are valuable.
Cons
It takes time for non-tech-savvy individuals to get accustomed to the platform.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Roman
Hospital & Health Care, 51-100 employees
More than a year
Jun 13, 2016
Mind flash Review as a Tech Trainer for Eastlink Cable systems
Mind flash Review as a Tech Trainer for Eastlink Cable systems
Pros
Its ease of use is commendable.
Cons
The PDF download of trainee data doesn't include all information, unlike Excel.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grant
Telecommunications, 500+ employees
More than a year
Jun 08, 2016
Mindflash has been a gift.
Mindflash has been a gift.
Pros
Mindflash has streamlined training for our growing company, reducing time-consuming face-to-face sessions. Its online option accommodates varying paces of learning and prevents employee frustration. The ease of sending invitations, automatic quiz marking, and comprehensive reporting make it a worthwhile investment.
Cons
I haven't contacted customer service, so I'm unsure if my issues are user errors.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Monique
Not Specified, Not Specified employees
More than a year
Apr 27, 2016
Mindflash is an easy to use robust LMS
Mindflash is an easy to use robust LMS
Pros
The web-based platform allows remote training for anyone with a stable internet connection. Compatibility with SCORM 1.2, voice-over capabilities, and robust reporting add to its value.
Cons
Slow end-user connections may result in a subpar experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benjamin
Consumer Goods, 500+ employees
Less than a year
Apr 16, 2016
Mindflash LMS
Mindflash LMS
Pros
it helps maintain focused training by easily assigning courses to individuals or groups. The reporting capabilities are user-friendly and effective.
Cons
The tiered pricing structure can be frustrating, as we sometimes need to add users without requiring additional features.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jason
Insurance, 500+ employees
Less than a year
Apr 02, 2016
Filters
Buyer Beware!
Buyer Beware!
Pros
Dropping Trakstar and seeking an alternative was the highlight of my experience.
Cons
My experience with customer service was terrible. They were rude, arrogant, and unhelpful. I felt degraded and bullied by their behavior. To top it off, they still have not processed my refund, leaving me extremely frustrated.
Ease of use
1
Value for money
1
Customer Support
2
Functionality
1
Anonymous
Not Specified, 1-10 employees
More than a year
Aug 25, 2023
Worst customer experience and total disregard for humans
Worst customer experience and total disregard for humans
Pros
The most satisfying aspect of Mindflash (Trakstar) was discontinuing its service.
Cons
Giving them my credit card information was a huge mistake. Even though we stopped using their service years ago, they kept my details and now I am in a battle to correct unauthorized charges. Their lack of regard for doing what's right is appalling.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Barry
Financial Services, 1-10 employees
More than a year
Aug 09, 2023
excellent experience!
excellent experience!
Pros
It is software that thinks right out of the "box." When everything was still referred to as series and modules, we first started utilizing Mindflash a few years ago. Create your tests, then upload your PowerPoint slides and any YouTube videos you want. Because of how we use it, I add kids one at a time, but I really like the opportunity to add them in batches. When you have a lot to enter, it is SO much simpler to do it all at once. It became even more efficient when the series and modules were renamed to modules and courses, and the classes started automatically saving!
Cons
Not having the ability to delete users. A few people in my position from other schools have called and asked about Mindflash. I explain to them (in general) what I just wrote above and offer to give them a login so they can see how it appears to users. Additionally, and if this is something I should do, users constantly call me asking me to reset their module. They appear very confused and either dont comprehend what Im saying or dont see it when I describe how they can go to the home page and continue/resume or reset.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Tonya M.
Education, 400-5000 employees employees
Sep 13, 2022
One of the best learning management systems available!
One of the best learning management systems available!
Pros
Our business heavily relies on an extensive nationwide network of damage appraisers. We were looking for a method to effectively train about 1,000 people at the same time, dispersed across the entire United States, because remote training could be tough and expensive at times. Thanks to Mindflash, we can now train everyone without having to stop them from driving during the day to attend live webinars. The training is kept straightforward with the help of Mindflash. Its excellent to have the option to quickly allocate training to certain people or regions. The reporting features of Mindflash are excellent and simple to use.
Cons
There are instances when the tier-based pricing structure is just plain annoying. There are also some moments when we need to increase the number of users but not features. We wind up spending money on extra features we never use, and it isnt made apparent what features we actually need in the beginning. Instead of merely paying to add a user, we must go to an entirely new level and price structure if we need to add one more person beyond our existing tier limit. Such small things add up to be major cons down the road. It would be nice to have all these issues resolved by their next update.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Jason B.
Insurance, 501–1000 employees employees
Aug 26, 2022
Amazing LMS experience and customer support.
Amazing LMS experience and customer support.
Pros
Weve been using Mindflash for more than a year, and both their products and customer service are just top-notch. When something has to be improved, it is done so smoothly, and customer support responds quickly. The user interface is simple and straightforward. Over the past year, weve easily launched and expanded our eLearning offering, and our clients are pleased with the usability and accessibility of our courses. The management of users is improving, but Im still hoping for additional development on the reports side. I appreciate the products flexibility in letting me build a test and an evaluation.
Cons
When it comes to Mindflash, it is hard to find cons to write about. Their ease of use and amazing customer service put every other worry to rest. However, if I must think of something to say, Id say that advanced reports might be preferable. More flexibility and ease in generating customer fields is something Id like to see. I would also prefer to create and conduct virtual learning in a live environment. Not that it has been a major issue for me, but sometimes their system lags a little. But almost instantly, the lag goes away, so it doesnt really disrupt anything.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Ken T.
Education, 1001-5000 employees employees
Aug 26, 2022
Do not consider Trakstar Learn or Mindflash as your training platform if you need to track hours
Do not consider Trakstar Learn or Mindflash as your training platform if you need to track hours
Pros
I anticipated pleasant staff, clear instructions, and helpful support. I believed it would enhance our record-keeping system, but it fell short of expectations. Being misinformed left me frustrated.
Cons
My expectations for the system were completely missed. The sales pitch was vague, and the instructions provided little clarity on which training types it applied to.
Ease of use
1
Value for money
1
Customer Support
2
Functionality
1
Debbie
Non-Profit Organization Management, 101-500 employees
Less than 6 months
Mar 11, 2022
Overall happy
Overall happy
Pros
Among the various LMS options we explored, it stood out as the easiest for loading training materials, creating quizzes, and maintaining records. Retrieving specific training scores is a breeze compared to our old paper records.
Cons
Since we started using Mindflash, we have been passed around to different account managers without any notice. It's frustrating not to have a designated contact also the lack of a mobile app makes it inconvenient to manage training modules on the go.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Julie
Printing, 51-100 employees
More than a year
Jun 15, 2020
6 yr customer
6 yr customer
Pros
The home page's clean appearance, along with easy course development and report generation, impressed me.
Cons
It is unfortunate that I could not rotate the courses on my iPhone.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
John
Transportation/Trucking/Railroad, 51-100 employees
More than a year
Feb 21, 2020
Great to get you started.
Great to get you started.
Pros
It offers a valuable video training tool, perfect for eliminating paper rosters and manual entry of training records.
Cons
As my company grew, I found this software inefficient for training hundreds of employees monthly on one computer. It ended up consuming more time than necessary.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Zarella
Warehousing, 500+ employees
More than a year
Feb 19, 2020
Extremely Helpful
Extremely Helpful
Pros
I appreciate how Mindflash efficiently manages vast amounts of company records, aiding in quality compliance efforts.
Cons
there are not many drawbacks to the software. However, I found some automatic arrangement features inconvenient, although there are workarounds.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Derek
Research, 101-500 employees
More than a year
Jul 03, 2019
Great tool for Operations
Great tool for Operations
Pros
This system's simplicity makes it easy to use and train others on. Getting users up to speed is a straightforward process.
Cons
One major drawback is the absence of a timer for assessments, making it difficult to manage timed exams effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Financial Services, 500+ employees
More than a year
Jul 02, 2019
Review of Mindflash
Review of Mindflash
Pros
it serves as an excellent platform for online training, allowing participants to engage at their convenience and incorporate assessments seamlessly.
Cons
there is nothing significant to complain about. The software works well and provides good value for money.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Greg
Construction, 1-10 employees
More than a year
Jul 01, 2019
Reaching out to staff across two continents
Reaching out to staff across two continents
Pros
Its user-friendly interface without the need for specialized software or additional downloads is a significant advantage. Utilizing existing materials authored in everyday Office software enhances efficiency.
Cons
I have nothing negative to say. The challenges we anticipated did not materialize.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Rob
Commercial Real Estate, 101-500 employees
More than a year
Jul 01, 2019
Easy - Create Powerpoint, Upload it, Create Quiz, Send it out
Easy - Create Powerpoint, Upload it, Create Quiz, Send it out
Pros
Their intuitive interface made it effortless to transition from paper records to digital training. The ability to batch add students streamlined the process significantly, and the recent updates have further improved functionality and appearance.
Cons
An issue I encountered was the inability to delete users from the system, only to deactivate them. This skewed our numbers and caused confusion among agents who needed module resets. A tutorial on how to use Mindflash would be beneficial, especially for those less tech-savvy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tonya
Real Estate, 500+ employees
More than a year
Jul 01, 2019
Okay system, but lacks in many areas where other LMS are ahead of the game.
Okay system, but lacks in many areas where other LMS are ahead of the game.
Pros
Uploading excel spreadsheets and sending mass invites and reminders simplified the administrative tasks for me.
Cons
Several aspects of this system were disappointing. Reporting inconsistencies and a lack of dropdown options for users made demographic reporting difficult. Most importantly, it wasn't user-friendly, leading to confusion and difficulties for our team.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Nicole
Philanthropy, 500+ employees
More than a year
Jan 06, 2019
Room for improvement
Room for improvement
Pros
Tracking training progress, searching for available courses, and resuming where you left off are seamlessly integrated into the user-friendly interface.
Cons
I felt the search function was lacking, making it challenging to find specific training materials plus the constant reminders to complete training became more annoying than helpful over time.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Erik
Computer Software, 1-10 employees
Less than a year
Dec 05, 2018
Old Interface
Old Interface
Pros
Mindflash boasts a plethora of features, setting it apart as a leading software solution.
Cons
The user experience and interface were terrible, especially on touch devices like mobiles and tablets.
Ease of use
2
Value for money
4
Customer Support
3
Functionality
8
Anonymous
Not Specified, 101-500 employees
Dec 04, 2018
Mind Flash
Mind Flash
Pros
it provides comprehensive training modules for both new and current employees, facilitating timely and self-directed learning. The ability to add various training materials enhances its utility.
Cons
Sometimes, searching for a video or module became frustrating if I did not type in the exact keywords.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Brittany
Human Resources, 500+ employees
More than a year
Nov 08, 2018
Is easy to learn and intuitive in most of its modules.
Is easy to learn and intuitive in most of its modules.
Pros
While Mindflash offers flexibility in enrolling participants and a simple user experience, I have encountered more advanced LMS platforms.
Cons
While the software developer might understand how to create reports well, they are not user-friendly for the end-user. The pricing structure is inflexible, and although it has basic LMS functions, there is room for improvement.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Felix
Management Consulting, 1-10 employees
Less than 6 months
May 13, 2018
Mindflash is a Solid but Basic LMS Performer
Mindflash is a Solid but Basic LMS Performer
Pros
Mindflash's ease of use and robust features make it a valuable tool for training programs. Though reporting improvements are promised in the new version, the current in-platform reporting is lacking.
Cons
Mindflash is better suited for large enterprises with higher subscription plans. However, basic functionalities are lacking, such as the inability to modify email templates or customize certificates adequately.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ron
Mechanical or Industrial Engineering, 11-50 employees
More than a year
Feb 15, 2018
Ease of use for beginning users, for administrators and end users.
Ease of use for beginning users, for administrators and end users.
Pros
The platform's simplicity, coupled with reporting and automation capabilities, makes it a valuable asset. I eagerly anticipate upcoming features.
Cons
There are some issues with the search feature and course filters that need to be addressed.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tiffani
Construction, 500+ employees
Less than 6 months
Dec 27, 2017
Easy to use LMS
Easy to use LMS
Pros
Transitioning to Mindflash from a more complex LMS was refreshing. Its simplicity doesn't sacrifice functionality, allowing us to accomplish tasks efficiently.
Cons
It would be beneficial if there were better integration with our HRIS and more automation options, although this can be achieved through their API, which requires additional technical resources.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
Dec 16, 2017
Love how easy it is to use this product. Love the CSM team. Everyone is so responsive
Love how easy it is to use this product. Love the CSM team. Everyone is so responsive
Pros
Mindflash's modular updating, intuitive UI, and excellent service make it stand out in a crowded market.
Cons
Minor issues include additional charges for custom certificates and screen resolution problems with simulations. Also, there's a limitation in saving recorded audio for slide replacements.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Dianne
Information Technology and Services, 51-100 employees
Less than a year
Sep 02, 2017
Mindflash is an great system. It has allowed us to improve our training program.
Mindflash is an great system. It has allowed us to improve our training program.
Pros
Their user-friendly interface allows for tailored training solutions and easy updates, resulting in positive feedback from our staff.
Cons
Mobile options are limited, and there's no app for phones. Additionally, trainees must set up an account to access course content, which is inconvenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Individual & Family Services, 101-500 employees
More than a year
Aug 01, 2017
Mindflash is very versatile
Mindflash is very versatile
Pros
The ability to integrate multimedia, thorough reporting, and customizable certificates enhance the platform's utility.
Cons
Lack of spell check in the quiz development section, inability to send group emails to learners, and subpar payment integration technology are notable issues.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Mike
Management Consulting, 1-10 employees
Less than a year
Jul 18, 2017
Mindflash fits our needs for issuing and tracking training within the organization.
Mindflash fits our needs for issuing and tracking training within the organization.
Pros
Mindflash's cloud accessibility, ease of user setup, cost-effectiveness, and support for various file types make it ideal for small organizations.
Cons
The system is not very intuitive when creating courses or inviting trainees for the first time. Too many email notifications and manual functions, including reporting, add to the frustration.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Connie
Not Specified, Not Specified employees
Less than a year
Jul 17, 2017
Very user friendly...just open it up and go!
Very user friendly...just open it up and go!
Pros
Entering material, creating quizzes, and managing users are all straightforward tasks in Mindflash. Its user-friendly design prevents errors.
Cons
Lack of spell check in quizzes and the inability to edit specific slides within a course are notable drawbacks.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Dennis
Government Administration, 101-500 employees
Less than a year
Jul 14, 2017
Easy to use, but won't take you far
Easy to use, but won't take you far
Pros
While Mindflash is easy to use, its basic features and reliance on Flash were drawbacks during our use.
Cons
This software is not suitable for internal employee training.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Rimoun
Computer Software, 51-100 employees
More than a year
Jun 23, 2017
The Customer Service Rep(s) at Mindflash are excellent!
The Customer Service Rep(s) at Mindflash are excellent!
Pros
Mindflash's ease of use, simplicity in training others, and straightforward administration make it a valuable tool.
Cons
While there is nothing extremely problematic, the length of courses required to get started could be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Elizabeth
Mental Health Care, 101-500 employees
Less than a year
Jun 21, 2017
Mindflash Review
Mindflash Review
Pros
it offers ease of use, decent tracking capabilities, and a large number of licenses at a reasonable cost.
Cons
Lack of content assistance or canned content availability makes it best suited for external or customer training, rather than internal employee training.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Jeff
Computer Software, 51-100 employees
More than a year
Jun 13, 2017
Great LMS System
Great LMS System
Pros
Mindflash impresses with its range of features, including progress charts, voice-over options, dynamic quizzes, and formatting variety for different training needs.
Cons
Although it does not sync with our HRIS system, the features make it worth using for its ease of use and customization options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Primary/Secondary Education, 101-500 employees
More than a year
Apr 25, 2017
Happy with product
Happy with product
Pros
Creating users, adding them to courses or series, and organizing content is effortlessly accomplished in Mindflash.
Cons
While I appreciate the ability to make accounts "inactive," it would be better if they were inaccessible during that time.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tif
Not Specified, Not Specified employees
Free Trial
Feb 11, 2017
Easy to use for both admins and users
Easy to use for both admins and users
Pros
Their ease of use and diverse question types enhance its effectiveness in tracking and segmenting training.
Cons
There are no glaring issues with the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matt
Construction, 101-500 employees
More than a year
Feb 09, 2017
Mindflash Feedback 2017
Mindflash Feedback 2017
Pros
I like how the competency questions are followed by answer reviews, allowing me to see the correct answers. The variety of applications used, such as PowerPoint, Excel, Word, and video, enhances the learning experience.
Cons
I wish archived scores could demonstrate trainee improvement. Adding quizzes for live training would enhance functionality.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Karen
Automotive, 500+ employees
More than a year
Jan 21, 2017
Online Training
Online Training
Pros
I find it convenient to use, and I can easily trace my completed training and tests.
Cons
The costs are a consideration for our budget.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sharon
Airlines/Aviation, 101-500 employees
More than a year
Jan 19, 2017
Great Software for Training
Great Software for Training
Pros
I like the flexibility to access modules whenever I need them.
Cons
The user limit is a constraint for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cameron
Consumer Goods, 101-500 employees
More than a year
Jan 15, 2017
Changes and updates not conducive to our customer base.
Changes and updates not conducive to our customer base.
Pros
Unfortunately, customer service and sales lack focus on customer needs. The unexplained outages and false claims of 24/7 monitoring are disappointing.
Cons
It is frustrating that adding one more person above our tier limit requires moving to a new level and price structure rather than a simple user addition option.
Ease of use
4
Value for money
3
Customer Support
4
Functionality
2
Timm
Not Specified, Not Specified employees
Free Trial
Jan 02, 2017
Easy to use training platform
Easy to use training platform
Pros
Creating courses and monitoring trainee progress is straightforward.
Cons
Additional features like reminders and easier options for uploading handouts would be beneficial.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Stephanie
Individual & Family Services, 500+ employees
More than a year
Jan 01, 2017
mindflash review
mindflash review
Pros
The inclusion of videos enhances the learning experience.
Cons
Occasionally, the system freezes.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Brittany
Human Resources, 101-500 employees
Less than a year
Dec 03, 2016
A Good Training Platform
A Good Training Platform
Pros
Being able to record and organize training sessions within courses is highly valuable for training purposes.
Cons
The inability to delete users, messy UI, and restriction to only one admin are drawbacks.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nathan
Consumer Services, 51-100 employees
Less than 6 months
Dec 01, 2016
Excellent Tool!
Excellent Tool!
Pros
The platform is simple to use with excellent options and reporting capabilities.
Cons
Our experience has been positive over the 3 months of usage, and it keeps improving as we become more familiar with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tyler
Not Specified, Not Specified employees
Less than 6 months
Dec 01, 2016
Excellent Sales and Marketing Tool For B to B Business
Excellent Sales and Marketing Tool For B to B Business
Pros
I appreciate Mindflash's tools for improving training content, making it more engaging. Navigation is easy, and managing content and users is efficient. The integration with Salesforce is beneficial for task management and tracking customer activity.
Cons
Integrating with Salesforce was initially challenging, but the responsive support from Mindflash's programmers helped us maximize the benefits.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
John
Consumer Goods, 101-500 employees
Less than 6 months
Jul 06, 2016
One word - wow!
One word - wow!
Pros
It is user-friendly for both trainees and administrators.
Cons
Re-certification functionality is still lacking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michelle
Telecommunications, 500+ employees
More than a year
Jul 05, 2016
Online Training for Nonprofit Employees and Volunteers
Online Training for Nonprofit Employees and Volunteers
Pros
Uploading videos, PDFs, and PowerPoint files is very straightforward. Rearranging content and adding quizzes, surveys, and course requirements is also easy.
Cons
Lack of spell check in quiz sections and slow content loading for users with poor internet connections are issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Megan
Non-Profit Organization Management, 11-50 employees
More than a year
Jul 04, 2016
Mindflash Call
Mindflash Call
Pros
My experience with the software has been excellent. I am pleased with the customer service and the implementation of requested changes.
Cons
It would be preferable to have a method for retaining an account without deleting and recreating it each year.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Cindy
Not Specified, 101-500 employees
Less than 6 months
Jun 15, 2016
What an excellent solution for training for our staff.
What an excellent solution for training for our staff.
Pros
This software saves a significant amount of money by reducing the need for in-person training sessions. Navigation and setup are straightforward, and the platform offers great flexibility. The support and resources provided, including YouTube videos, are valuable.
Cons
It takes time for non-tech-savvy individuals to get accustomed to the platform.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Roman
Hospital & Health Care, 51-100 employees
More than a year
Jun 13, 2016
Mind flash Review as a Tech Trainer for Eastlink Cable systems
Mind flash Review as a Tech Trainer for Eastlink Cable systems
Pros
Its ease of use is commendable.
Cons
The PDF download of trainee data doesn't include all information, unlike Excel.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Grant
Telecommunications, 500+ employees
More than a year
Jun 08, 2016
Mindflash has been a gift.
Mindflash has been a gift.
Pros
Mindflash has streamlined training for our growing company, reducing time-consuming face-to-face sessions. Its online option accommodates varying paces of learning and prevents employee frustration. The ease of sending invitations, automatic quiz marking, and comprehensive reporting make it a worthwhile investment.
Cons
I haven't contacted customer service, so I'm unsure if my issues are user errors.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Monique
Not Specified, Not Specified employees
More than a year
Apr 27, 2016
Mindflash is an easy to use robust LMS
Mindflash is an easy to use robust LMS
Pros
The web-based platform allows remote training for anyone with a stable internet connection. Compatibility with SCORM 1.2, voice-over capabilities, and robust reporting add to its value.
Cons
Slow end-user connections may result in a subpar experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benjamin
Consumer Goods, 500+ employees
Less than a year
Apr 16, 2016
Mindflash LMS
Mindflash LMS
Pros
it helps maintain focused training by easily assigning courses to individuals or groups. The reporting capabilities are user-friendly and effective.
Cons
The tiered pricing structure can be frustrating, as we sometimes need to add users without requiring additional features.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jason
Insurance, 500+ employees
Less than a year
Apr 02, 2016