Trakstar Learn Software

Buyer Beware!

Pros

Dropping Trakstar and seeking an alternative was the highlight of my experience.

Cons

My experience with customer service was terrible. They were rude, arrogant, and unhelpful. I felt degraded and bullied by their behavior. To top it off, they still have not processed my refund, leaving me extremely frustrated.

Worst customer experience and total disregard for humans

Pros

The most satisfying aspect of Mindflash (Trakstar) was discontinuing its service.

Cons

Giving them my credit card information was a huge mistake. Even though we stopped using their service years ago, they kept my details and now I am in a battle to correct unauthorized charges. Their lack of regard for doing what's right is appalling.

excellent experience!

Pros

It is software that thinks right out of the "box." When everything was still referred to as series and modules, we first started utilizing Mindflash a few years ago. Create your tests, then upload your PowerPoint slides and any YouTube videos you want. Because of how we use it, I add kids one at a time, but I really like the opportunity to add them in batches. When you have a lot to enter, it is SO much simpler to do it all at once. It became even more efficient when the series and modules were renamed to modules and courses, and the classes started automatically saving!

Cons

Not having the ability to delete users. A few people in my position from other schools have called and asked about Mindflash. I explain to them (in general) what I just wrote above and offer to give them a login so they can see how it appears to users. Additionally, and if this is something I should do, users constantly call me asking me to reset their module. They appear very confused and either dont comprehend what Im saying or dont see it when I describe how they can go to the home page and continue/resume or reset.

One of the best learning management systems available!

Pros

Our business heavily relies on an extensive nationwide network of damage appraisers. We were looking for a method to effectively train about 1,000 people at the same time, dispersed across the entire United States, because remote training could be tough and expensive at times. Thanks to Mindflash, we can now train everyone without having to stop them from driving during the day to attend live webinars. The training is kept straightforward with the help of Mindflash. Its excellent to have the option to quickly allocate training to certain people or regions. The reporting features of Mindflash are excellent and simple to use.

Cons

There are instances when the tier-based pricing structure is just plain annoying. There are also some moments when we need to increase the number of users but not features. We wind up spending money on extra features we never use, and it isnt made apparent what features we actually need in the beginning. Instead of merely paying to add a user, we must go to an entirely new level and price structure if we need to add one more person beyond our existing tier limit. Such small things add up to be major cons down the road. It would be nice to have all these issues resolved by their next update.

Amazing LMS experience and customer support.

Pros

Weve been using Mindflash for more than a year, and both their products and customer service are just top-notch. When something has to be improved, it is done so smoothly, and customer support responds quickly. The user interface is simple and straightforward. Over the past year, weve easily launched and expanded our eLearning offering, and our clients are pleased with the usability and accessibility of our courses. The management of users is improving, but Im still hoping for additional development on the reports side. I appreciate the products flexibility in letting me build a test and an evaluation.

Cons

When it comes to Mindflash, it is hard to find cons to write about. Their ease of use and amazing customer service put every other worry to rest. However, if I must think of something to say, Id say that advanced reports might be preferable. More flexibility and ease in generating customer fields is something Id like to see. I would also prefer to create and conduct virtual learning in a live environment. Not that it has been a major issue for me, but sometimes their system lags a little. But almost instantly, the lag goes away, so it doesnt really disrupt anything.

Do not consider Trakstar Learn or Mindflash as your training platform if you need to track hours

Pros

I anticipated pleasant staff, clear instructions, and helpful support. I believed it would enhance our record-keeping system, but it fell short of expectations. Being misinformed left me frustrated.

Cons

My expectations for the system were completely missed. The sales pitch was vague, and the instructions provided little clarity on which training types it applied to.

Overall happy

Pros

Among the various LMS options we explored, it stood out as the easiest for loading training materials, creating quizzes, and maintaining records. Retrieving specific training scores is a breeze compared to our old paper records.

Cons

Since we started using Mindflash, we have been passed around to different account managers without any notice. It's frustrating not to have a designated contact also the lack of a mobile app makes it inconvenient to manage training modules on the go.

6 yr customer

Pros

The home page's clean appearance, along with easy course development and report generation, impressed me.

Cons

It is unfortunate that I could not rotate the courses on my iPhone.

Great to get you started.

Pros

It offers a valuable video training tool, perfect for eliminating paper rosters and manual entry of training records.

Cons

As my company grew, I found this software inefficient for training hundreds of employees monthly on one computer. It ended up consuming more time than necessary.

Extremely Helpful

Pros

I appreciate how Mindflash efficiently manages vast amounts of company records, aiding in quality compliance efforts.

Cons

there are not many drawbacks to the software. However, I found some automatic arrangement features inconvenient, although there are workarounds.