Trakstar Learn

Safety training made easy

Pros

I really like how easy it is to create and edit modules. I love being able to update a single slide instead of having to build a new module every time there is a change.

Cons

The system has become quite glitchy. Sometimes, when trainees click the "next" button, they end up going back several slides instead of moving forward. There are also occasions when trainees get stuck in a "loop" where the module shows as 100% complete but won't let them advance, displaying "in progress" instead. This has been a known issue for over a year without any resolution. I experienced this problem last year during annual training, and it's still happening this year.

User friendly, Admin friendly

Pros

I really like that it keeps training records for archived users which helps us make the most of our purchased seats. It is user-friendly and easy to learn both for admins and users. I use it every day.

Cons

Sometimes, changes are not thoroughly tested before implementation, leading to glitches and issues.

Lots of Features, But Clunky

Pros

They have gone above and beyond to assist us, even adding a feature we requested! The classes we offer on Trakstar Learn generate continuing education credits and we are thankful that the system is robust enough to handle our content and reporting needs. Uploading courses is simple and easy.

Cons

Trakstar Learn is a nightmare when it comes to user interface: navigating and troubleshooting is incredibly difficult for our users and we often have to guide them through even basic tasks like retaking a quiz. There are numerous bugs and the error messages are both misleading and vague. For instance, if a user has not completed a course and it glitches, they receive a message saying "You have completed this course 100%" We then have to explain over the phone that the course is not actually complete and guide them to the part they missed. Since we mainly provide classes for external learners, archiving and reinstating users is a huge hassle. Our users take classes every three years or so, so they need to be archived regularly and reinstated as needed. Trakstar Learn does not handle this well.

Good learning tool; easy to use for the most part, but navigation could be improved!

Pros

I can easily track which trainees are enrolled in which courses and monitor their progress. I also like being able to see how different modules and courses are connected. The Trainer Dashboards ability to add, edit and view trainee information is very convenient.

Cons

I find it frustrating how easy it is to get caught in circles when navigating between modules and courses. You have to follow a specific order and sometimes this leads to a loop. I wish it were easier to download and view the content slides for each module. Currently, I can only see a limited number of slides instead of the full presentation. To view everything, I need to download it but my network does not support .zip files which can be quite annoying.

Very simple to use

Pros

I love how easy it is to use and upload e-learning courses. There is no unnecessary fluff or flashy components that complicate things.

Cons

I wish Trakstar offered better tracking for SCORM files created outside the platform. I'm not very tech-savvy, so I am not sure if this is possible, but it would be fantastic if there were a way to integrate the passing score from a SCORM file into Trakstars dashboard.

Great platform, with some glitches

Pros

Setting up training courses is not a hassle and they run smoothly. I have great options for designing courses to meet my needs. Reports can be generated either within the courses or from the reporting tab. It is an excellent program overall, though it does have some glitches and issues.

Cons

We used this platform for staff training for two years without any issues. However, after Mindflash was acquired by another company and began making "upgrades," we started encountering glitches. While some glitches are expected, the real problem is that resolving them takes an eternity. For months, I've been told that these issues are on the tech team's list but have not seen any resolution. In the meantime, I have had to find workarounds to get what I need. Fortunately, the trainee side seems to work correctly so the issues are primarily on the admin side.

Tech Support's Perspective

Pros

Trakstar is quite user-friendly, even for those who are not very tech-savvy. As a Tech Support Specialist, I often need to guide clients through various platforms. Users rarely struggle with Trakstar and we typically do not need to help them find their modules.

Cons

We've experienced instances where Trakstar did not accurately record a user's quiz results. In these cases, we either need to advance the user to the next module or have them retake the quiz, which can sometimes be frustrating.

Wonderful experience using Trakstar with the staff I work with. Easy to navigate for all

Pros

I like being able to track completed, in-progress and areas where staff might need additional support based on their training scores. This also gives us ample opportunity to improve the material based on the feedback from these scores.

Cons

Currently, there is nothing about Trakstar that I dislike.

Great concept but unreliable platform

Pros

It is quite easy to learn and navigate between screens. I like having the option to track both live and online courses, get certificates with unique numbers and have a system that is simple for trainees to use.

Cons

I find it challenging to load PowerPoint presentations with animated or linked graphics. The system offers limited flexibility with layout and branding. Additionally, pop-ups frequently appear, inviting me to webinars and sessions. Email invites to trainees often get blocked by their servers and the customer support department is limited when it comes to handling major issues.

Easy to use, intuitive and flexible

Pros

Trakstar Learns formats support third-party training and help track internal trainings while allowing me to create online training for my employees. This level of flexibility is invaluable.

Cons

We have been promised a bridge between Hire and Perform for over a year now and the inability to switch seamlessly between them is quite frustrating and confusing, especially for my managers.