OnScreen Reviews

Pros

Onscreen is a valuable tool in the training environment, helping students grasp the methodology of case studies.

Cons

Before going live, it is important to ensure that the right areas are highlighted during the creation mode.

Pros

The accessibility and ease of use, along with the simple deployment process, make this software the best to work with.

Cons

The software has administration constraints and limitations. While simplicity has its benefits, it can also hinder its applicability for different domains and applications.

Pros

Navigating OnScreen was not problem, and it provided useful tools that made guides easy to follow.

Cons

Integrating with our virtual desktop, which is nested within another virtual desktop, posed some difficulties. However, OnScreen was patient and willing to work through this new experience.

Pros

Customer support felt genuinely top-tier. The OnScreen team really went the extra mile to make sure every programming requirement was covered, not just the basics. They also set up weekly calls so any questions or hiccups could be handled right away.

Cons

It would help if it supported more browsers. Using Firefox, I ended up needing Chrome to set up the training manuals which was a bit of a hassle.

Pros

OnScreen is easy to use for both employees and training staff. It helps us create guides for a few of our most common processes... especially ones that would otherwise derail the day with back-and-forth questions. The walkthrough format is particularly valuable, while people go through the guide, they're not just reading what to do, they're actually completing the task as they learn it.

Cons

This is mainly built for SAP adoption though it can be used with other applications as well. That said, it may have trouble with web apps that are heavy on dynamic content. There are workaround options and their team has been responsive in helping us find a solid approach. Single sign-on has gotten better but you still need to log in each day and that sometimes leads to employees forgetting to use the tool.

Pros

Feels genuinely user-friendly and the built-in learning helps keep us in the flow instead of constantly jumping out to figure things out. Their team has also been outstanding to collaborate with... communication and help have been top-notch throughout.

Cons

There's really nothing to complain about, support and analytics have covered everything we needed.

Pros

I like it! it's a really user friendly content creator that feels almost automatic... there's basically nothing to set up. You just click record, finish your transaction and then the tool takes care of the rest. After that, you only need to fill in the step details using the balloon tips and share the finished content with your team. That whole workflow is simple and quick which makes it easy to keep things moving.

Cons

No downsides come to mind at all. The team behind it has been fantastic.

Pros

The app is really simple to use when it comes to creating guides and getting them to show up directly on the application screens. The workflow for producing and displaying those guides feels easy and it all comes together nicely.

Cons

Honestly, there's nothing to complain about.. whether you're working with the Author topics or viewing things from an End user perspective, the features are comprehensive and designed to be user friendly.

Pros

We managed to roll it out to our team in under three weeks which was a huge win for us.

Cons

Nothing... everything has been working well so far.

Pros

Flexibility combined with a really well structured implementation plan is exactly what I was looking for. It's the kind of setup that keeps everything organized while still leaving room to adapt as needs change.

Cons

Haven't run into anything I dislike yet.

Pros

It helps us lead users through the system without keeping our customer service team busy for hours. The step-by-step flow takes a lot of pressure off support which is a big win for our team.

Cons

No issues to report right now, everything's working smoothly at the moment.

Pros

Been surprisingly fast to pick up and we were able to start digitizing our old documents and existing processes right away.

Cons

Till now, nothing negative to say.. everything's working well and day-to-day tasks are way easier than before.

Pros

So i feel like this tool makes it much simpler to navigate through the system. That support feels especially useful if you're new to SAP and still figuring out where everything is.

Cons

The con is that the program kept freezing my system, forcing me to restart SAP while I was in the middle of a transaction.

Pros

Setup was easy and the guides provided made it simple to get everything created without too much back-and-forth. Support has also been really solid and the customer success manager genuinely helped turn this into a win for our team. The way they guided us through early steps made a noticeable difference.

Cons

I got nothing negative to report so far... our free trial went amazingly well and we're already looking forward to rolling this out fully.