Overall Rating

4.6

29 Review(s)

Rating Distribution

5

star

(19)

4

star

(8)

3

star

(1)

2

star

(1)

1

star

Satisfaction Score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

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Candid Customer Support Appoach
Pros

Skilljar Customer offers an impressive method for customer communication and they always provide proper responses.

Cons

Skilljar is incredibly dynamic. I am a happy client and have no cons to mention.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Othuke

Security and Investigations, 11-50 employees

Less than a year

April 2024

Skilljar Review
Pros

I like the customer service and the onboarding process.

Cons

I would have preferred better lesson management.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Fernando

Information Technology and Services, 51-100 employees

Less than a year

July 2023

Features meet expectations with quirks but Disappointed in Support
Pros

Some of the most valuable features include setting up a detailed learning site and user experience. I also enjoy the ability to run live events within the same environment as the LMS.

Cons

While Skilljar's support resources are good, their support team has been lacking. I often experience slow response times (more than 24 hours) and receive responses directing me to knowledge base articles I've already read rather than providing solutions or asking clarifying questions. I frequently find myself troubleshooting and investigating issues on my own with minimal help or direction from their support team. Additionally, their first instinct seems to be to blame external sources rather than considering or suggesting tests to rule out third-party integration issues.

Ease of use

3

Value for money

6

Customer Support

3

Functionality

8

Anonymous

Real Estate, 101-500 employees

More than a year

July 2023

Elevated Customer Onboarding
Pros

I enjoy customizing users learning experiences and organizing content in an intuitive and user-friendly manner.

Cons

Even though the platform is customizable, I wish Skilljar had more of a white-label appearance.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Joe

Market Research, 11-50 employees

More than a year

May 2023

Skilljar LMS review
Pros

Skilljar is very user-friendly, with a shorter learning curve compared to other LMS options. It provides a wide range of capabilities for both customer and employee training.

Cons

There are no automated reports and the analytics are somewhat basic, particularly without integrations with other tools. Some processes, like course and user management are too manual. Email customization also has some limitations.

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

Anonymous

Telecommunications, 101-500 employees

Less than a year

April 2023

Intuitive and Flexible eLearning Platform
Pros

I really value the ability to log in as our users to see their view. The built-in analytics are very useful too. We rely on many of Skilljars metrics to make business decisions and track performance.

Cons

Some features can be tricky when you are first learning to use the tool, especially with custom theming. However, the Skilljar team has been incredibly supportive, providing valuable documentation and making helpful recommendations. We're now using the software and making changes quite seamlessly.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kelly

Computer Software, 101-500 employees

Less than a year

March 2023

Top notch LMS for varied customer trainings
Pros

Skilljar gives me all the options I need to create and customize an engaging learning experience. I can use various lesson types, including video, SCORM, quizzes and text, to keep learners interested. It also provides many ways to adjust our catalog page to match our branding and theme.

Cons

The customization options using code snippets can sometimes be hard to organize. Additionally, the admin console can be confusing to navigate when trying to locate specific settings across different pages.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kelly

Computer Software, 101-500 employees

Less than a year

February 2023

A Perfect LMS for Customer and Partner Training
Pros

I value the per-user analytics and learning experience. I also like having the option to download files uploaded to Skilljar.

Cons

It would be beneficial to introduce advanced options like templates for directly importing questions in the quiz question types.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Priyanka

Education Management, 101-500 employees

More than a year

December 2022

Great LMS
Pros

Skilljar is an easy to use, powerful LMS that simplifies managing a learning portal or university. It supports multiple formats, including SCORM, various video files, PDFs and more. It also offers solutions for registering and organizing live training.

Cons

Some UI elements can be challenging to navigate at times. The dashboard analytics could be more comprehensive and there needs to be more customization for the universitys appearance.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

David

Internet, 101-500 employees

More than a year

December 2022

Helping to scale our training
Pros

I found it easy to design our content exactly how we wanted. The tool allows me to customize the design and flow of content to meet our needs.

Cons

The Salesforce integration does not fully meet our needs and having a direct integration with Gainsight would be a significant improvement.

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

Lauren

Computer Software, 51-100 employees

Less than a year

December 2022

Skilljar is a solid product in the space! Very solid.
Pros

I like the support and customizability and the certification options are also good.

Cons

The certification is good but I feel the question types for testing could be improved.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Thomas

Computer Software, 500+ employees

Less than a year

November 2022

More than an LMS: Skilljar builds a partnership with their customers
Pros

Skilljar standout feature is definitely their customer success and support teams. From day one Skilljar has been with us, helping us transition from a poor LMS experience to creating our first certification program. They listen closely and quickly act on customer feedback and the company's low turnover rates speak to their high quality.

Cons

The reporting features sometimes shift their focus to integrate with other data platforms. A few features that were previously available on-demand are no longer accessible without involving our BI team.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Mary

Computer Software, 500+ employees

More than a year

November 2022

Skilljar LMS
Pros

The interface is simple and clean. I can complete tasks with minimal clicks. The implementation and integrations have been smooth.

Cons

I cannot duplicate content across domains so I have to repeat tasks like setting up catalog pages and learning paths multiple times.

Ease of use

10

Value for money

10

Customer Support

6

Functionality

10

Cindy

Computer Software, 500+ employees

Less than a year

September 2022

Awesome LMS for customer educaiton
Pros

I love the analytics and the user interface is very user friendly.

Cons

The lack of options to customize reports while exporting them is a slight drawback.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Sarath

Education Management, 500+ employees

More than a year

August 2022

Solid backbone for our CustomerEd content
Pros

Skilljar provides excellent customization options and a range of settings and features to address various business needs. I have generally had positive interactions with my CSM and other staff members. The system has strong uptime and the engineering team is open to making small updates and customizations!

Cons

I have found the customer support team disappointing. I am often asked to provide information that the agent could find on their own or to follow steps that won't resolve the issue. Additionally, some features like Live Events, seem to be released before they are fully functional, leading to glitches and an unsure support team. I've also experienced waits of up to 4 weeks for a response from my CSM.

Ease of use

10

Value for money

6

Customer Support

5

Functionality

8

Blair

E-Learning, 101-500 employees

More than a year

August 2022

Perfect for employee and customer training.
Pros

By using different domains, I can manage courses for both my employees and customers.

Cons

The look and feel are highly customizable but you need to understand CSS to achieve this.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

Daniel

Computer & Network Security, 101-500 employees

More than a year

August 2022

Excellent software for internal and external training!
Pros

I love using Skilljar for course creation. It is easy to build interactive courses with text, videos, links and more. We haven't even explored all the features yet! The software also provides excellent metrics.

Cons

Enhancing the quiz questions would make the software even better!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Maggie

Computer Software, 51-100 employees

More than a year

August 2022

A robust tool, that needs better support
Pros

Skilljar is easy to use, reliable and a robust starting platform.

Cons

There is a lack of documentation, support is slow and customizations take a long time.

Ease of use

10

Value for money

10

Customer Support

4

Functionality

10

Luca

Information Technology and Services, 500+ employees

Less than a year

August 2022

Adequate LMS
Pros

I like the ability to accommodate unlimited students and manage different domains for internal and external content separately.

Cons

The UI requires many clicks for every action.

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

Rosa

Computer Software, 101-500 employees

Less than a year

February 2020

There's gotta be a better way
Pros

Skilljar allows multiple sessions to run simultaneously. It is user-friendly and has a layout similar to a typical website.

Cons

The design aspect of this product is challenging. The coding often changes from what I insert, making it nearly impossible to copy and paste without alterations. It also feels outdated and not as fresh or modern.

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

M. Elizabeth

Food & Beverages, 11-50 employees

Less than a year

October 2019

Awesome Learning Management Tool
Pros

The customer service and support are fantastic and they offer a vast portal of learning videos and reading material for self-learning.

Cons

Granting access can be daunting. It would be easier if I could allow access through a specific domain, so anyone who signs up with that domain could gain access rather than relying on a manual process.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

Anonymous

Retail, 101-500 employees

Less than 6 months

September 2019

Great LMS system
Pros

It is very easy to use and set up and it provides great tools to measure customer activity.

Cons

Integrations require some effort but that is expected.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

Marketing and Advertising, 1-10 employees

Free Trial

January 2019

Great tool
Pros

The customer service is excellent and the UI/UX design excellently guides users toward creating a solid learning experience.

Cons

More bulk actions would be very helpful and the initial training ended up making the software seem more complex than it actually is.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Marisa

Not Specified, N/A employees

Less than 6 months

January 2018

Overall very positive experience both in terms of the UI and service.
Pros

The ease of use is impressive with an intuitive UI for both admins and users. It includes all the essential features needed from an LMS.

Cons

The design and layout look quite old-fashioned. We received a lot of negative feedback from employees and management decided we could not use it as is for client training. Customizing it to a more modern look would have been very costly and time-consuming. Additionally, some aspects, like the appearance of emails sent through the platform are not customizable.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

Aviv

Not Specified, 101-500 employees

Less than a year

October 2017

Skilljar is a great partner - responsive to our business requirements and very agile. Very happy.
Pros

Skilljar offers our customers a modern, mobile-friendly experience that fits perfectly with our all you can eat subscription model for self paced micro learning. The out of the box integrations seamlessly connect with our existing tools (Okta/SSO, Salesforce, and Marketo). Their REST API allows me to quickly integrate with other systems, like GainSight, for CSM visibility into training consumption.

Cons

We faced challenges with the Salesforce integration since we are not a SaaS solution. Connecting student, objects to contacts and accounts wasn't easy or smooth.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Pat

Computer Software, 101-500 employees

Less than a year

October 2017

Great support staff; always willing to go the extra mile to help.
Pros

About Skilljar I like the ease of use and the ability to implement a subscription program as part of their offering. The navigation is simple yet flexible enough to customize for each user.

Cons

The initial training was somewhat haphazard and made the software seem more complex than it actually is.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Bonnie

Leisure, Travel & Tourism, 101-500 employees

Less than a year

October 2017

I have been nothing but impressed with Skilljar
Pros

Skilljar is easy to use, packed with features and highly customizable. With very few exceptions, it has met all our needs. It lives up to its promises as a robust LMS that can be tailored in numerous ways, and the support team goes out of their way to make my Skilljar experience as seamless as possible.

Cons

There is not much to dislike. I just wish there were more options for bulk functions like bulk publishing of courses or course modifications.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Jeff

Computer Software, 11-50 employees

Less than a year

September 2017

Highly responsive and supportive as we transition from scrappy startup to mature business.
Pros

The customer support is excellent! Skilljar is easy to use, host and track, even for non-technical roles and companies. The products format and guidance encourage effective learning architecture. It offers built-in capabilities to charge for training, capture analytics and create courses, with great API support for integration with other platforms.

Cons

Compared to typical LMS solutions, its somewhat limited. Customizing it to match our company's look and style is challenging. Bulk actions and detailed customizations like crafting URL links, are not available to users and require customer support or a CSM. Reporting customization is limited and there are no push reports.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

Loren

Computer Software, 101-500 employees

Less than a year

September 2017

Slick UX Check. Integration with my CRM, Check. Able to sell courses to the public,Triple check!
Pros

I like how easy Skilljar is for learners to use. Its focus on training customers includes impressive features for exposing and selling educational content to all users. The reporting dashboard is excellent for tracking progress. The site looks great and is highly customizable with editable CSS. Importantly, Skilljar integrates to send data to my CRM database, unlike most LMSs that do the opposite. This allows me to use the education and training site as a prospecting tool, create promo codes for serious prospects, and market to learners. I can track engagement drops, get notified about new business interests and potentially boost renewals!

Cons

The learning validation methods have some limitations that could be improved. Quiz question types are currently limited and there is no native way for learners to upload content for evaluation; we have to use third-party solutions like Box or Google Drive.

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

Jason

Computer Software, 51-100 employees

Less than 6 months

September 2017