Skilljar
Last Updated
Key Takeaways
Generated from the text of customer reviews
Skilljar is an external LMS for customer and partner education. Users generally value its functionality and features for customer training, while some find navigation and advanced customization more demanding. Recent releases include Course Families, a redesigned dashboard, and AI Tutor.
Our Verdict
Skilljar fits organizations running structured customer, partner, or paid training programs. Its custom pricing and active-user model may suit established programs better than smaller teams with limited budgets. We recommend it for organizations that need an external education platform and can support its implementation, administration, and ongoing learner volume.
Overall Rating
Based on 29 users reviews
4.6
Rating Distribution
Positive
93%
Neutral
7%
Negative
0%
Starting Price
Custom Pricing
Skilljar Specifications
- Activity Dashboard
- Asynchronous Learning
- Activity Tracking
- Access Controls/Permissions
What Is Skilljar?
Skilljar - now operating as Skilljar by Gainsight following its acquisition - is a cloud-based external LMS designed to help businesses create branded online training Academies for external audiences. It allows organizations to build dynamic learning portals with courses, video lessons, assessments, and structured learning paths tailored to different user roles.
The platform covers three core functions: designing learner experiences through a customizable Academy, monetizing training content through flexible pricing and payment integrations, and delivering measurable business impact by connecting training activity to Salesforce and Gainsight data.
What Is Skilljar Best For?
Skilljar stands out for its Salesforce integration. The integration syncs learner activity, completion data, and certification status directly into the Salesforce account and contact records. This gives customer success, sales, and product teams visibility into which customers are trained, are not, and how training correlates with product adoption, NPS, and renewal rates. For customer education teams that need to measure the business impact of their Academy, the Salesforce data bridge is a primary differentiator.
How Much Does Skilljar Cost?
Skilljar pricing typically starts at $30,000/year. The vendor offers the following custom-priced plans:
- Essentials
- Professional
- Enterprise
Furthermore, users can extend their plan with the following add-ons:
- Content Syndication -$10k
- Data Connector -Starting at $25k
- Language Packs -Starting at $10k for 5 languages
- LearnExperts -Custom pricing
An implementation manager is also included with every plan to support migration, setup, and Academy launch, with a 24-hour response time from product support specialists.
Users generally mention that Skilljar offers good value for money, with several praising its functionality and fit for customer education. However, pricing appears less favorable for some organizations, particularly those with tighter budgets. Overall, users suggest the platform can justify its cost when its broader capabilities replace limitations in competing LMS options.
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
Skilljar Integrations
Skilljar integrates with the following third-party tools:
How Does Skilljar Work?
Here is how you can access the platform and start building your Academy:
- Log in to the Skilljar dashboard and navigate to the Courses tab to add, edit, import courses, and upload content
- Use its custom tools to build Academy pages from pre-built elements without writing code, or apply custom HTML and CSS for more precise visual control
- Configure Academy access (public or gated behind SSO) and assign learner groups to manage content visibility by role, subscription, or customer segment
- Build and publish learning paths that sequence courses into structured journeys, and use Skilljar Actions to automate enrollment, reminders, and group assignments
- Scroll to the Students tab to view and search learner profiles, assign courses, and log in as a learner to preview their exact Academy experience
- Set up monetization by configuring pricing models (individual course purchases, subscriptions, training credits, or promo codes) and connect Stripe or PayPal for payment processing
- Use the Analytics tab to access analytics on enrollment, completion, and certification status, and export data to Salesforce or the Data Connector for deeper analysis
- Issue certifications upon course or path completion, with Credly and Accredible integrations for digital badge distribution
Who Is Skilljar For?
The platform addresses the needs of several industries and sectors, including:
- Healthcare
- Manufacturing
- Tech and software
- Financial services
- Artificial intelligence
Skilljar Use Cases
Based on our analysis of Skilljar's current capabilities, here are the scenarios where the platform tends to fit the best:
Saas Companies That Need To Connect Training Data To CRM Records
Customer education teams at SaaS companies are often expected to show how training activity relates to product adoption, renewal, and NPS. Skilljar's Salesforce integration brings training data into account-level records and dashboards, giving customer-facing teams visibility into learner activity alongside other customer information. This allows CS and sales teams to view training activity alongside customer health and other account-level business data.
Organizations Generating Revenue From Training Content
Companies with a training catalog worth charging for (certifications, advanced product courses, or partner enablement programs) need a platform that supports built-in training commerce. Skilljar's monetization module supports individual course purchases, subscriptions, training credits, and promo codes, with Stripe and PayPal for payments and Salesforce for training sales workflows.
Teams Training Multiple Distinct Audiences
Organizations training end users, admins, partners, and resellers simultaneously need separate Academy experiences with different content access and management permissions. Skilljar's Professional and Enterprise plans provide multiple Academy sites with custom themes, external management for delegated student administration, and content syndication to distribute courses to customers' own LMS platforms.
Customer Success Teams Moving Away From One-to-One Onboarding
For CS teams whose onboarding relies on individual training calls, replacing or supplementing those sessions with a structured, self-service Academy can reduce repetitive delivery work and provide customers with a more consistent onboarding path. Skilljar's learning paths and automations allow CS teams to build a repeatable onboarding sequence that runs without manual scheduling at each step.
Is Skilljar Right For You?
If your organization needs a dedicated external Academy tied to Salesforce and supporting paid training, Skilljar warrants evaluation. Its structured certification programs, Gainsight integration, and Salesforce data bridge address the core requirements for a customer education program at scale. As organizations expand, the active-user fee model can scale with learner volume, and additional Academy sites, premium integrations, and add-ons can be layered onto existing plans.
Skilljar is SOC 2 certified and a CSA Trusted Cloud Provider, and is trusted by organizations including LinkedIn, Asana, Docusign, Delta, Shopify, Procore, Qualtrics, Cisco, Intercom, and Spotify.
Still not sure about Skilljar? Contact us at (661) 384-7070 and we can help you make an informed decision.
Skilljar Features
Customizable Academy
Skilljar's low-code page builder lets education teams build Academy pages using pre-built elements. Teams can also customize themes with HTML and CSS. Learner SSO is supported, while admin SSO is available on Professional and Enterprise plans. Professional supports two Academy sites, while Enterprise supports three, each with custom themes.
Certifications And Credentials
Skilljar supports completion certificates, proctored exams through integrations such as Caveon, and certification workflows. Credly and Accredible integrations can issue digital badges and credentials, while learners can add Skilljar certificates to LinkedIn profiles. Completion Actions can automatically issue certificates when defined completion criteria are met, although some proctored workflows may require manual validation.
Monetization
Skilljar supports paid courses, learning paths, plans, subscriptions, training credits, and promo codes. Stripe and PayPal can process payments, while Professional as well as Enterprise plans support multiple currencies.
Learning Paths
Skilljar lets organizations group courses into structured learning paths, with prerequisites and incremental enrollment. Course Families can group related course variants, such as translated or audience-specific versions, while keeping reporting connected across the variants.
Learner Experience
Skilljar's redesigned dashboard gives learners a central view of their training activity. Its AI Tutor, currently available in beta, answers course-related questions and provides feedback within supported course content.
Reporting And Analytics
Skilljar provides analytics for enrollments, completions, engagement, revenue, and other training metrics, with CSV export and scheduled custom enrollment reports. Strategic Insights lets organizations compare selected metrics against other Skilljar customers. The Data Connector provides training data through a real-time PostgreSQL database for external analysis.
Salesforce And Gainsight Integration
Skilljar can send training and completion data to Salesforce, where teams can view learning activity alongside account and contact data. Its Gainsight integration can incorporate training engagement into customer health scores and trigger communications based on training activity. Salesforce and Gainsight are among Skilljar's premium integrations
Pros And Cons of Skilljar
Pros
Supports flexible self-paced and live learning
Helps create consistent, branded learning experience
Delivers reliable support and training resources
Cons
Initial navigation can feel complex for users
Customizing white-label features requires technical skills
Skilljar Pricing
Essentials | Professional | Enterprise |
|---|---|---|
Custom Pricing | Custom Pricing | Custom Pricing |
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Disclaimer: The pricing details were last updated on Sep 25, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Skilljar Reviews
Total 29 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars66%
4
Stars28%
3
Stars3%
2
Stars3%
1
Stars0%
Share your experience
Crime and Fidelity, Terrorism and Political Violence, 11-50 employees
Less than a year
“Candid Customer Support Appoach”
Pros
Skilljar Customer offers an impressive method for customer communication and they always provide proper responses.
Cons
Skilljar is incredibly dynamic. I am a happy client and have no cons to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 101-500 employees
More than a year
“Features meet expectations with quirks but Disappointed in Support”
Pros
Some of the most valuable features include setting up a detailed learning site and user experience. I also enjoy the ability to run live events within the same environment as the LMS.
Cons
While Skilljar's support resources are good, their support team has been lacking. I often experience slow response times (more than 24 hours) and receive responses directing me to knowledge base articles I've already read rather than providing solutions or asking clarifying questions. I frequently find myself troubleshooting and investigating issues on my own with minimal help or direction from their support team. Additionally, their first instinct seems to be to blame external sources rather than considering or suggesting tests to rule out third-party integration issues.
Rating Distribution
Ease of use
3
Value for money
6
Customer Support
3
Functionality
8
IT, 51-100 employees
Less than a year
“Skilljar Review”
Pros
I like the customer service and the onboarding process.
Cons
I would have preferred better lesson management.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Skilljar software offer an API?
Yes, Skilljar provides API access.
What language does Skilljar support?
Skilljar supports multiple languages, including English, Dutch, French, German, Italian, and Polish.
What other apps does Skilljar integrate with?
Skilljar integrates with Salesforce CRM, Gainsight, Google Analytics, Zoom, Cisco Webex, GoToWebinar, and Zendesk.
Does Skilljar have a mobile app?
No, Skilljar doesn't have a dedicated mobile app.
How much does Skilljar cost?
Skilljar software price typically starts at $30,000/year. The vendor offers three custom–priced plans: Essentials, Professional, and Enterprise. Get in touch with us for a personalized Skilljar cost estimate.
Who are the typical users of Skilljar?
The platform is used by professionals working across healthcare, manufacturing, tech and software, financial services, and artificial intelligence.
What level of support does Skilljar offer?
Skilljar provides implementation and ongoing support, with an Implementation Manager included with every plan. Product Support Specialists offer a 24-hour response time, while Skilljar Academy, Developer Center, and help center provide self-service resources. The platform also offers support via a ticketing system.