Thrive LMS Reviews

“Fast updates !

Pros

I'm very impressed with how fast they roll out new features. It really feels like they listen to what we're asking for. They're always open to new ideas and actually act on feedback which is rare and much appreciated.

Cons

our biggest headache is just getting it to play nice with our own internal systems. I'm pretty sure that's on us not the platform but it's still a struggle.

“easy modules and smooth flow

Pros

Truly I really like how interactive the interface is. The way all the different modules talk to each other just makes everything flow so smoothly. It eliminates repetitive work and keeps data consistent across the board without me having to lift a finger.

Cons

No consss. I am really digging the Audiences feature but honestly I'm even more excited to try out the new Spaces stuff that just dropped today.

“great features and helpful support

Pros

I love how much stuff is packed in here. And the customer support? Absolutely brilliant as they are super quick to respond. Plus the online learning catalog is top-notch.

Cons

sometimes I don't even know everything that's available to me. I'd love a way to get more info on how to actually maximize all the features on offer.

“Strong campaign tools but limited training

Pros

Honestly I am a huge fan of the event management tool. But if I had to pick a favorite it's the campaign feature. I love being able to share things through system notifications.

Cons

When they launch new products I wish there were more training materials included. I think it would help customers like me so much if they did that.

“Easy to use but admin heavy

Pros

It's a solid tool that just works perfectly for both me and the users. It's easy to figure out and looks good which everyone seems to appreciate.

Cons

It feels a bit admin-heavy right now. We had some teething issues with Audiences but to be fair most of those problems happened in the crazy three weeks between signing and launching.

“key to our success

Pros

The support team really held our hand the whole way from implementation to helping us with new ideas. They are a big reason we are seeing success.

Cons

My dream would be to have it integrated with a proper skills platform. We can highlight skills okay but I really want to support career progression better.

“Powerful reports

Pros

It's all about the reporting. There are so many different options and since we are a big company with several branches it makes it super easy to keep everything separated.

Cons

It's pretty time-consuming to manage. Like just moving people who are on maternity leave or long-term sick into different audiences takes forever because it's so admin heavy.

“Clean dashboard!

Pros

I am a big fan of the user dashboard.... it breaks down the usage really well, looks great and is super easy to use. Actually the whole platform is smooth to get around and update.

Cons

I wish the Kiki bar was a bit more visual. It would be cool to have an actual picture of the Kiki robot there to catch people's eye.

“Innovative platform with constant updates

Pros

Honestly what makes it special is the combination of the innovation and the people. It's a great platform and a great organization through and through.

Cons

There's so much change and innovation happening that it's honestly hard to keep up with! But I absolutely love it and the energy it brings.

“Convenient learning

Pros

I am really liking the learning platform especially with the new Teams integration. It's just so convenient having everything in one place now.

Cons

I'm still figuring things out. There are a few new products and since my company is going through a transformation, I'm trying to figure out what fits us best.

“Easy access but frequent bugs

Pros

It's such an easy platform to use and the fact that you can get to it from any device is a game-changer especially for our retail teams who don't have laptops.

Cons

I keep running into weird bugs and the only fix seems to be clearing cache and cookies. Having to walk our users through that process every time is actually a huge challenge.

“Constant innovation

Pros

They never stand still. They are constantly trying to make the experience better for both learners and admins. The team and the product are just amazing.

Cons

The translation still is not rolled out across every part of the platform which is frustrating. Plus our retail teams using Android are having issues with the app.

“all-in-one solution

Pros

the biggest wins are the support and how easy it is to use. I love that they are always improving and that it combines comms, learning and compliance all in one spot. It's got room to grow with us too.

Cons

interface is really fixed and can be limiting depending on the audience. I have some colleagues who just are not interested in that Instagram-style experience and it does not work for them.

“Fast updates but missing basics

Pros

The best part is how fast they push out updates and new features. I feel like they are always ahead of the curve, always looking forward and I really like that.

Cons

I wish they'd slow down on the new features and just fix the basics. There are so many small things that would make my job and my users' lives easier but they get overlooked constantly.

“Central hub with mixed usability

Pros

we can use this as one central hub for every department, it really keeps our communication clear. The quizzes are a hit too....it's a fun way to test our knowledge.

Cons

Accessibility and ease of use can be hit or miss. I think it can get pretty complicated and hard to find things but honestly, that could probably be fixed with better knowledge bases and guides.

“Strong support but mobile design flaws

Pros

their customer support is brilliant especially when something is not working right. If there's a bug, they jump on it and get it fixed.

Cons

Scalability from desktop to mobile needs work. As a designer I've noticed some assets look terrible on mobile, thumbnails get super blurry. I wish there was a way to upload separate versions for mobile and desktop.

“Accessible setup

Pros

it's the ease of access. Finding documents is simple and the whole setup is just really accessible which makes it easy for everyone on our team to actually learn.

Cons

The AI is effective when it works but sometimes it just does not and it slows down getting an answer.

“awsomeeeee design.....

Pros

My favorite part has to be the design and how easy it is to use. It just makes learning and communicating with everyone feel a lot less like a chore.

Cons

It would be a lifesaver if I could just log in�as�the user to troubleshoot. When we're trying to sign off compliance modules having to guess what they are seeing causes so many problems.

“admin user view needed

Pros

The fact that I can use it on my phone is huge. It means our whole workforce, no matter where they are in the world, can have their learning right there in their pocket.

Cons

I really need the ability to log in as a user to deal with their issues and give them advice. It does not matter if it's human error or a system problem, I just need to see what they are seeing to actually help them.

“Interactive platform

Pros

I am really impressed with how interactive it is and how many of us can use it at the same time. It's become a great way for everyone to interact and support each other.

Cons

It can be kind of slow when things need to update. Whether I'm moving people between audiences, uploading new content or taking something down, I'm often sitting there waiting for it to happen.

“Easy learning but needs better analytics

Pros

It's just so engaging and easy to use. Our colleagues love how simple it is to find their assigned learning and it's actually making them curious about their own development. I've even seen people creating goals and linking content themselves which is fantastic.

Cons

Wish I could see more detailed data for the e-learning content we load from Articulate. It would help me so much to actually measure our impact on learning.

“very helpful support

Pros

The communication from their team is great and they are always willing to help. The platform itself is super easy to use but it's nice knowing someone is always available if I get stuck.

Cons

Nothing bad to say here.

“Highly innovative and easy to use

Pros

it's the most innovative platform out there right now. Our team personally loves the AI content generator and our admin folks can't get enough of the connectors.

Cons

there's nothing I don't like. The look and feel, the actual content, how easy it is to use, it's all top-notch.

“great for training

Pros

It is so easy to use and perfect for training. I love that the whole team can see updates the second they go live and it connects easily to all our other platforms.

Cons

The search function can be a bit hit or miss. Sometimes it just does not bring up what I need. And the AI questions often don't know the answers either.

“helps run campaigns

Pros

I enjoy using the platform to run campaigns for my team. The emails and support from the Thrive team are great, it really feels like we are building a community together.

Cons

It can get a little complicated to figure out sometimes but thankfully we can always chat with our account managers and they'll walk us through it.

“Excellent support team

Pros

Can't recommend Thrive's customer support and content library enough. A special shout-out to our AD, Eugene, they are working so hard to help us sort out our technical issues.

Cons

Their tech team is super fast but sometimes it feels like things are not fully tested before they are released. I'd really appreciate more transparency around their tech roadmap.

“Super supportive team

Pros

The team is just the most supportive bunch. Honestly no ask feels too big for them and they are always on hand to help. We have built a great relationship with our CSM.

Cons

Campaigns are a great feature but I wish the content inside them was refreshed more often. Personally I'd prefer more technical training on how to actually use the platform.

“Simple platform with great support

Pros

It is absolutely everything. The platform is so simple and smooth but the customer support is what really seals the deal, it's second to none.

Cons

dont have anything to mention....I genuinely have no complaints. It's helped our colleagues connect and grow in a massive way.

“Outstanding support and smooth experience

Pros

It's the customer support for me combined with how well comms and learning are connected. Plus there's all that amazing content and the team is always so quick to respond.

Cons

Nothing at all! it's been amazing. We started with content, moved into learning and now we have added comms. We have not had a single issue.

“Supports Learning Culture

Pros

It has really helped us build a culture where learning is front and center. It's such an accessible and user friendly environment for our whole workplace.

Cons

I think the Content Creator tool is limited right now. There are some basic industry-standard tools missing. I am hopeful for the future of it though.

“adaptable content across formats

Pros

Love that we can adapt and create different types of content across so many different formats. It makes it easy to reach our diverse workforce no matter how they like to learn.

Cons

The built-in content creator definitely needs more work. It needs to be way more flexible if we are going to create anything truly bespoke.

“Loved the support!

Pros

I honestly love the support we get from the team! The communication is next level, no ask is too big and the platform itself works perfectly.

Cons

Actually you know what they take feedback into consideration and there are not really any problems. It's all good!

“wide learning opportunities

Pros

There's such a wide range of learning opportunities for all the different types of workers in our business and the reporting areas are great too. Plus the team is super responsive and just wonderful to work with.

Cons

I wish there were more opportunities to customize the interface.

“Adaptive updates but niche community gaps

Pros

I really like how much it adapts and changes based on what customers actually need it never just stays static. We get regular updates and my Account Manager is great about flagging the ones she knows are relevant to me which is so helpful.

Cons

Sometimes I feel like it's too heavily geared toward retail customers. I've struggled a bit with not really having a community. They did try to set up a financial services group but sadly that has not been kept up.

“Easy mobile learning

Pros

It's just so easy to use. The interface is interactive and I can easily complete a course right on my phone which has always been an issue with other similar tools we have tried.

Cons

I have to admit the compliance courses I took were pretty dry. But in all fairness the subjects themselves are not exactly thrilling to begin with.

“Massive library but limited search

Pros

My favorite thing has got to be the sheer amount of stuff on there. There are thousands of e-learning resources, tools and other learning essentials to dig into.

Cons

The reporting and search tools are limited right now. They could definitely be better but honestly, it's not a huge deal for me at the moment.

“Simple platform with reporting limits

Pros

Honestly it's just so easy to use and thinking about all the future possibilities for creating engagement is really exciting.

Cons

Reporting and search are both pretty limited. That's definitely an area I'd love to see them improve.

“implementation support outstanding but post-launch connection fades

Pros

During the set up period the customer service goes truly above and beyond. You can tell they genuinely care about you and your company's needs. They always go the extra step and are super responsive.

Cons

Once the implementation period is over you kind of lose your dedicated team. They said they'd keep in touch and mentioned adding us to quarterly meetings which would be great to still have that connection with the people who helped us launch.

“Powerful reporting with occasional tech issues

Pros

it's the reporting ability plus how audiences and smart rules work. But overall it really comes down to how easy and accessible the whole platform is.

Cons

We have run into some technical errors here and there plus we've gotten inconsistent answers to our questions which can be frustrating.

“Grows with business

Pros

I love that this platform can actually grow right along with my business. As we get bigger we can just plug in new features and it feels like it's evolving with us.

Cons

It's annoying when different teams tell us different things. We'll be told it can do something and then it does not actually work the way it was explained.

“very easy to set up

Pros

Setting it up was so easy. It has all the features we need but it never feels like a massive headache or overly complicated.

Cons

I wish there was AI content creation built in but hey thanks for finally having it in beta now!

“best customer support ever!

Pros

The customer service team is awesome. They actually listen and seem genuinely excited to make things better which is super refreshing.

Cons

it's the search functionality and the AI authoring tool that need the most work.

“Modern Platform

Pros

It is really modern and forward-thinking. It's such a huge upgrade compared to the buggy old system we were using before.

Cons

My biggest complaint? That we have not even signed a contract yet!

“Works right away

Pros

Just works right out of the box. Super interactive and easy to pick up. I really like the Audiences feature, my only wish is that managers could upload new users directly to their own audiences without needing admin help.

Cons

I need a better way to search for names and content. And seriously, please give Audience Managers the ability to upload users to their own audiences... now you're thinking, right?!

“Very simple to use

Pros

I find it ridiculously simple to use. going around is easy and it's perfect for user-generated content.

Cons

Nothing at all..the platform is fantastic. We are about to start year 4!

“Best pathways feature�

Pros

the Pathways feature is the absolute best part. What it can actually do for us is a game-changer.

Cons

I need more functionality around adding and managing goals.

“Proactive yet limited

Pros

I've noticed learners are way more proactive now. They are taking ownership of their learning and actually holding themselves accountable.

Cons

Wish it was more proactive with skills like suggesting new skills I might want to develop or pointing out growth opportunities.

“Customizable and visual solution

Pros

After my experience I'm a big fan of how visual and interactive it is. Plus the fact that I can customize it so much is a huge win.

Cons

The analytics feel pretty limited.

“easy and interactive tool

Pros

I really enjoy the user-curated system & it's so easy to use. The skills and goals features are fantastic too.

Cons

Lack of in-depth reports for SCORM courses is a problem. It stops us from getting specific insights into how our courses are actually performing.

“This is a message about a platform that can meet the requirements of a contemporary learning organization.

Pros

One of the main benefits of THRIVE is its modern and intuitive user interface which promotes learning and exploration. Unlike outdated and slow systems that turn users away THRIVE offers excellent functionality and user experience. Another strength is the unbeatable support from the implementation and CSM team during launch. With THRIVE partnering means having an extension to your LandD team rather than just a tool for your business.

Cons

I believe it would be beneficial for the courseevent management process to be more organized and simplified for LandD teams with central support duties making it easier to manage learning records. Additionally having a feature to record external training certificates and documents on a learner's profile would be helpful.