Trainual Reviews

“saves us time

Pros

Trainual turns our processes and lessons into something the team can actually follow and repeat, without me having to explain the same things over and over. It saves me a huge amount of time every single day.

Cons

Honestly nothing comes to mind. It has been the most user-friendly program we've worked with and we've tested several others, including Wiki and Guru. We ended up dropping all of them and sticking with this tool.

“training clarity that scales

Pros

This tool has made our training process much more organized. It cuts down on the same questions going to managers, keeps information consistent across the team and helps new hires ramp up a lot faster.

Cons

It works really well overall but one thing that could be better is how updates or newly added content are surfaced. At times, changes aren't immediately obvious so a clearer way to highlight important or recent updates would help make sure nothing gets overlooked.

“Centralized training that delivers

Pros

One of the biggest benefits of Trainual for us has been bringing team communication and legal processes into one central place. It's been really useful to test team members and monitor their training progress as they go. Before using it, documents were scattered in different places but now everything we need lives in one system and everyone is working from the same information. Being able to see who is actually engaging with the content is also a huge plus. We've also made good use of presentations and YouTube videos though getting that set up was a little challenging at first but it ended up being very worthwhile. The platform gave us a way to refresh our training library with pre-recorded YouTube content too which made resources much more accessible. Overall, our training sessions have been very productive, the setup process went well and the added organization and centralization have made a real difference for our team.

Cons

Honestly there's very little to complain about. We're very satisfied with this tool and the solutions it provides for our company and it's especially helpful that all of our training is being tracked.

“clean layout and stellar support

Pros

Trainual took very little effort to start using it and the interface is clean enough that people usually understand it without much hand-holding. We still haven't completed a full rollout but even using it in a limited way has already helped by keeping our processes in one central place instead of having them scattered all over. Their support team has also been outstanding as they are fast to respond, genuinely helpful and very easy to work with.

Cons

This tool comes with a lot of features which is definitely a plus but when you're still trying to define your structure, it can also feel like more than you need at first. Since we haven't fully implemented it yet, usage has dropped off a bit while we work on making it a more central part of our system. A few parts could also be a bit more user friendly especially during the initial setup.

“scalable training that delivers!

Pros

It has really helped us organize and simplify training in a way that supports growth as our small business scales. The platform makes it easy to upload documents for employees to review and it's useful being able to confirm they've gone through our policies and processes. Customer support has also been excellent whenever questions come up and they're always quick to help.

Cons

One limitation is that videos cannot be uploaded directly and need to be added through an iframe link instead. I'd also love to see a feature that tracks how many hours each employee has spent in it.

“fun dashboard and clear leaderboards

Pros

Right from login the updated dashboard seems more engaging and gives a better overall view of progress. The leaderboards are a nice touch and it's much clearer to see what percentage each person across the workplace has completed. The data is also well organized, visual and consolidated in a really useful way.

Cons

I really cannot think of any major negatives. If anything, it can still be a little unclear when something should be set up as a Policy, a Process or a Subject. I am not always sure whether certain content fits best under one type or another.

“organized training that keeps everyone aligned

Pros

Bringing new hires up to speed is much more manageable with Trainual. The whole training process stays organized and it does a really good job of keeping employees focused and on track.

Cons

One frustrating part is that even a small update to a page resets our 100% completion status. In a lot of cases, minor edits really shouldn't require users to go back through the entire module again.

“clean interface for training

Pros

The clean and user friendly interface makes Trainual comfortable to use for both the people creating content and the ones learning from it. Putting together materials is quick thanks to the templates and modules and it doesn't take any technical background to organize everything well.

Cons

It works exceptionally well for documenting processes but it isn't really designed to serve as a full knowledge base the way Confluence or SharePoint can.

“amazing for team training

Pros

Teaching employees the company's processes with this tool has been fantastic. It's been an amazing way to train the whole team and it really makes the work much easier.

Cons

The AI could be a little more helpful since it still feels somewhat limited right now. There's definitely room to improve in that area.

“Simple setup that saves time

Pros

The biggest advantage has been how user friendly the setup is. Plus the team clearly put a lot of thought into making the company configuration process simple enough for a training coordinator at any experience level to handle. Since I am the main training admin for our company, the amount of effort required to get a platform up and running directly affects how I spend my time. Trainual has genuinely reduced that workload and made my role much more manageable.

Cons

One thing that really feels missing is an API for pulling training metrics. We're in a time where AI tools, custom workflows and MCP servers are becoming standard for anyone reasonably tech savvy and most of that depends on API access. Because of that, it's frustrating that this tool still doesn't offer this capability.

“user-friendly training hub

Pros

Trainual has been a really efficient and user-friendly platform for organizing and sharing information. The layout is also good so creating, updating and finding training materials doesn't take much effort or require a big learning curve. The AI tools are especially helpful because they assist with drafting and improving content which saves time and helps keep documentation clear and consistent. It also works well as a central place for processes and company knowledge making it simpler for team members to locate information and stay on the same page. Overall, it makes onboarding, training and knowledge management much more manageable which boosts efficiency and helps maintain consistency across the organization.

Cons

The part I have liked least about this tool is the formatting experience since it can be a bit awkward and inconsistent at times. Tweaking layouts, spacing and text styles doesn't always feel very user friendly and formatting updates don't consistently carry over evenly between sections. That can make it take longer than expected to get everything looking polished and uniform especially with longer or more detailed content. Sometimes it takes extra manual fixes to keep the formatting consistent which slightly slows down the documentation process.

“training made effortless

Pros

Compared with a lot of other software out there, Trainual is very easy to use. I recently built a full training program for a client with it and it also works just as well for one-off communication needs with a team. Another big plus is being able to quickly confirm who completed which tasks.

Cons

Honestly there is not much I would change right now. The only minor thing I have noticed is that when editing, it can take two clicks to get back to the other courses I am working on. It is a small issue though and once I got used to it, it just became part of the normal workflow.

“useful training modules

Pros

It's a pretty simple platform to use and it lets us create training modules for our staff on just about any topic we need to cover.

Cons

Renewing can be frustrating at times and the interface doesn't always feel as user friendly as it should.

“no way to export data

Pros

The sales pitch made it sound promising but the platform itself doesn't live up to that. A few features are helpful though I am not convinced this is a system that would work well for every company.

Cons

Trying to leave it is where the biggest problem shows up such as there's absolutely no way to download or transfer your data. There's also no bulk download option which makes getting your information out incredibly frustrating.

“helpful training hub

Pros

Trainual has been really useful for our company because it gives us a lot of information about all the training required across the organization. The directory is also a nice feature since it lets you put faces to names and see everyone who works there.

Cons

Honestly I haven't come across much to dislike about this tool. It makes it simple to find all the training needed for each role.

“fantastic playbooks for teams

Pros

It has been very user-friendly, with features that are simple to access for both backend admins and front-end users. Our team works in it every day because the playbooks give each department a reliable place to find what they need to know and learn. One thing I really appreciate is being able to share playbooks across departments which gives everyone better visibility into other teams' responsibilities and what's expected of them. The customer service and user community have also been incredibly helpful and I often browse posts from other users to better understand the features available to us. On top of that the implementation team seems genuinely open to feedback and is always willing to consider new ideas from users.

Cons

The only issue we really run into is that the mobile app can be a little slow at times and it still doesn't offer every feature available on the desktop version. Since many of our team members work on-site and depend on the app to access information in the field, that gap can be frustrating.

“It is pretty easy to setup

Pros

Trainual was pretty easy to use and the onboarding team did a really helpful job of getting us set up and ready to go. Our employees also mention how simple the platform is to use which has made adoption much easier across the team.

Cons

One downside is that they cannot partner with Loom anymore to create videos the way they used to. When Loom was available, the videos fit right into the training content we built so that integration is definitely missed.

“ORG chart and AI boost training

Pros

Seeing the full org chart with both staff and leadership in one place has been fantastic. Content creation is also really strong especially with the AI-generated summaries and the help it provides when writing trainings.

Cons

Working with tables can be frustrating because they're hard to navigate. Management changes also take extra effort since each staff member has to be updated one by one when reporting lines change.

“keep our teams aligned :)

Pros

Building and managing a structured sales playbook in Trainual is pretty simple without being overly complicated. The platform gives plenty of flexibility to create, reorganize and update pages as the content grows which is especially important when putting together more than 70 hours of material. Everything can be arranged by role and process, with videos and tools linked in so the entire system stays organized, clear and accessible. It has also worked really well for the team. They can jump into a section and quickly find the most current information, templates and training resources without having to dig through shared folders. It keeps everyone on the same page and saves a lot of time.

Cons

Tracking comments and feedback across a large volume of content can be challenging. With more than 70 hours of material in the system, it would be helpful to have a simpler way to spot when someone leaves a comment and go straight to it, rather than searching through individual documents. It's not a major issue but it would make content management and updates much more efficient.

“all-in-one onboarding platform

Pros

It's been really useful for keeping all of our processes and company documents in one place. We also rely on Trainual as part of our new hire onboarding and it's worked really well for that.

Cons

Honestly I don't have any complaints. It has been exactly what our company needed and it's made things much easier for both our TA and HR teams.

“clean UI, pricey limitations

Pros

The search works well, the interface is clean and being able to add GIFs to articles is a nice touch. It's also helpful to have reminders showing how much of the training each employee has completed.

Cons

The cost is a downside and exporting documents still isn't handled in a very useful or convenient format. They also used to let you edit images inside the app by adding arrows and boxes to highlight important sections and now that feature is gone, creating new training materials has become much more difficult.

“fantastic for onboarding teams

Pros

Having this in place has been a big help for our team and the support has been excellent whenever we've needed it. The time you put into setting it up is definitely worth it once everything is running. It has been really useful for managing the business and handling onboarding much more effectively.

Cons

One thing that comes up is how often the platform changes so at times it feels like you have to learn parts of the system all over again. That said, their support team is consistently available to assist and there are plenty of online tutorials to help along the way.

“team learning stays organized

Pros

Trainual's employee management has been really helpful for our team. It keeps everything organized in one place so we can work together better and quickly catch up whenever we need to review stored information or subjects we're supposed to learn.

Cons

At this point I haven't run into any issues. It keeps us up to date, supports better teamwork and makes it much simpler to catch up by storing the data and learning topics we need.

“onboarding and training win

Pros

It has been a big help for our HR team especially when it comes to onboarding new employees and handling training more efficiently.

Cons

No complaints at this point. Our team really enjoys using it because the platform is very user-friendly and it works well on both phone and desktop.

“well-organized training software

Pros

Trainual is very easy to use. The layout is clean organized and simple whether I am moving through modules as a learner or building out content for others to follow. It makes both consuming training material and creating it feel simple, manageable and not stressful at all.

Cons

Honestly there's not much to complain about. If I had to point out one downside, it would be that my training progress gets marked as incomplete again whenever teammates add a new page or publish extra content to a Trainual I had already finished which can be a little distracting.

“quick keyword search is useful

Pros

One thing that really helps is the search function. I can type in a keyword and quickly pull up the exact content I need without wasting time digging around.

Cons

Every now and then it gets a little glitchy. It doesn't happen often but I have had the screen freeze or noticed a delay while I am typing.

“engaging onboarding experience

Pros

Before switching we relied on an old wiki-style setup for training and process documentation. Trainual has helped us present that information in a much more engaging way for our team. Our new hires have especially shared really positive feedback about it during onboarding.

Cons

Since the direct video hosting feature is still fairly new, I have run into a few minor issues when uploading videos straight into it. It mentions the process can take up to 10 minutes but you really have to stay on the page while it finishes. I am confident this will get ironed out with time.

“mobile friendly solution

Pros

Being able to have employees jump in and finish their required training directly from their phones was really convenient.

Cons

For our company it only goes so far because it's one more platform we have to manage alongside our scheduling and communication apps.

“Overall easy to use

Pros

The platform is pretty easy to use overall. There's a lot of room to customize things once you understand how it works and it does a good job of helping you monitor progress.

Cons

The platform can feel a bit confusing when you're not very familiar with it or if you only use it once in a while. There's definitely a learning curve before it starts to feel natural.

“Packed with top training tools

Pros

Being able to assign content to specific users is a big plus and the Chrome extension is especially helpful because the team can follow each step while they're actually doing the process. The AI feature is also incredibly useful since employees can ask a question and get answers pulled from all the published content in Trainual, plus it links them directly to where that information lives.

Cons

Document importing still needs some formatting and certain things are more difficult to set up than others. That said, I have managed to find a few workarounds that help and it seems like this is already something their team is working to improve.

“clean interface and smooth OKTA setup

Pros

The UI/UX design is the biggest highlight for me. It is much more user-friendly than other onboarding platforms I have worked with before and integrating Okta was also very easy.

Cons

One area that could be better is the group permissions especially when trying to assign a single group across a full set of training documents. That said, it may be partly related to how our account is configured.

“onboarding made effortless

Pros

Its customer support and service have been fantastic while getting familiar with the platform. It's very simple to use and has really helped organize our onboarding process.

Cons

There's honestly very little not to love about it. I'd just love to see more integrations in the future because I really don't have any major issues with the platform.

“engaging training hub

Pros

Trainual has been a really user friendly and customizable tool to work with. Being able to add GIFs, videos, emojis and more playful formatting makes the training material feel a lot more engaging and much less tedious to get through. It also helps having everything stored in one place which makes updates simple and keeps things from slipping through the cracks.

Cons

One downside is that it can feel a bit limited in terms of design flexibility and I have noticed the integrations with some of the platforms we use could go deeper.

“centralized training that delivers

Pros

This tool really stands out to me for five key reasons. Such as it keeps everything in one centralized knowledge hub, makes onboarding more structured, supports role-based assignments, is searchable and simple to keep updated and gives accountability and tracking.

Cons

The parts I like least about this tool are the search limitations, the fairly basic quiz functionality and the fact that cross-referencing between different topics and processes can be difficult at times.

“clean and user friendly documentation hub

Pros

Trainual has been excellent for creating our internal documentation. The platform is user friendly, polished and very clear to work in.

Cons

A few tasks required us to rely on Zapier which wasn't a dealbreaker but I have heard some other tools offer stronger built-in integrations.

“allows training at my own pace

Pros

Starting a new role felt much more manageable because I could finish the training from home and move through it at a pace that worked for me.

Cons

The only part I didn't care for was the profile completion percentage. It stayed stuck at 97% just because I hadn't uploaded a profile picture.

“onboarding organized in one place

Pros

Having all our company information gathered in one place has made a huge difference. Trainual has really improved the onboarding process and made task preparation much simpler for employees since everything they need is only a click away. Training new hires takes less effort now and it also helps us clearly see how work is being done across the organization.

Cons

One issue I have noticed is with the search function. While it is helpful overall, it does not always perform well when using more advanced search terms or recommendations. That makes it a little frustrating when trying to locate very specific details inside documents so this part could definitely be improved.

“Great LMS for every team

Pros

The LMS is way too easy to use and works really well whether your team is large or small.

Cons

I honestly don't have any complaints. It's been excellent overall and the enterprise offering is a smart addition.

“user-friendly and always improving

Pros

Trainual is very user friendly and I appreciate that they keep rolling out updates to improve the overall user experience.

Cons

At times those updates aren't communicated as clearly or effectively as they could be.

“Good for training and team tracking

Pros

It is simple and very user-friendly. It made creating and organizing training materials simple too and I especially liked being able to assign tasks and monitor my team's progress all in one place.

Cons

Overall the platform works really well but the mobile app felt a little confusing and didn't offer as many features as the desktop version.

“user-friendly and practical

Pros

Using Trainual has been a really positive experience. It's practical, user-friendly and I am genuinely glad a colleague pointed us in its direction.

Cons

Honestly I don't have any complaints which is pretty rare for software these days.

“Simple and easy to use

Pros

Trainual is very user-friendly and is simple to navigate.

Cons

The visuals are a bit plain but it's not really a deal breaker.

“fantastic onboarding and smart tools

Pros

The onboarding team and customer support have been incredible. They consistently go above and beyond to make sure I feel confident, supported and comfortable using Trainual. The interface is clean and packed with useful features which makes it simple to build training content that feels clear, engaging and easy to read inside the platform. I also get a lot of value from the smart writing tools as they help shorten, expand, summarize and tighten up content quickly. On top of that the insert options make it convenient to add documents, videos, images, tables and even GIFs.

Cons

Moving all of your existing content into the platform definitely takes time but honestly that would be true with any tool like this. I still think it's well worth the effort. The best approach is to plan ahead and take full advantage of the onboarding team since they work with this process all the time and can offer really helpful guidance on setting things up in a way that fits your team.

“Perfect training content hub

Pros

Creating and managing content is very easy for admins and the platform is just as simple for end users to navigate and use.

Cons

There really isn't much to complain about. If I could change one thing, I'd give end users a bit more flexibility in how they view and organize content on their own home screen but that's honestly the only improvement I'd make.

“updates are proven helpful

Pros

Trainual software was easy to use. I also really like how often they roll out updates, how many integrations they offer and how responsive the customer support team is. The mobile app is very user-friendly and fits well with our younger staff, while the desktop version makes it convenient to edit content and track completion. The reporting tools and public sharing options are also really useful. Trainual University has been a helpful resource too.

Cons

I'd like to see training paths included in the basic plan. It would also be helpful to have a built-in video feature that stops employees from skipping ahead or fast-forwarding through the videos.

“helpful updates, limited tracking

Pros

It keeps improving over time and each update usually brings useful changes. I honestly cannot recall a feature release that felt pointless or underwhelming.

Cons

One frustration is how hard it is to reset group progress for specific topics and the individual date tracking still feels limited. For the kind of work I do, it would be much better to see how long users spent on content, use date ranges to review completions and have more flexibility when resetting progress for groups.

“engaging training with clear tracking

Pros

The interface keeps things interactive and enjoyable to use and having access to videos makes the training content much more helpful. Grade tracking is also a big plus because it's simple to monitor progress and see how everyone is doing.

Cons

I feel like the thing that could be better is the lack of integration with the systems we already use which makes the workflow feel a bit disconnected.

“Really liked the useful updates

Pros

Trainual is easy to use and they keep rolling out new features on a regular basis.

Cons

The extra cost for Plus features is frustrating since those really should already be part of the existing plans.

“comes with phenomenal templates

Pros

Overall it has been very user friendly. It offers a wide range of features that fit our company's needs really well and the templates and development resources have been phenomenal.

Cons

We really haven't run into any issues. We've been very impressed with it.

“clean and simple training tool

Pros

Using this product was very stress free and that simplicity was a huge plus for me.

Cons

Switching between multiple tabs gets a bit confusing when you're trying to finish a training session.