Wisetail LMS Reviews

“simple and flexible for daily use

Pros

It is pretty simple for both administrators and regular users to use. Figuring out problems and making fast adjustments whenever we need to is also a simple process.

Cons

A few of the reporting features feel awkward and are not very user-friendly. Having manual workarounds is helpful but I would really prefer a more advanced and detailed reporting system.

“Decent tool but often buggy

Pros

I am impressed by the sheer number of tools it includes. It is a powerful platform with a massive amount of functionality.

Cons

The ongoing technical issues and the reporting function are my biggest frustrations. The reporting seems very basic also the mobile application is not very good either.

“Excellent for custom branding and engagement

Pros

It lets us create an engaging, custom-branded learning center that reflects our company's culture. Also there are so many ways to incorporate features that boost interaction.

Cons

There are a few small yet important tools and functions that still have not been added or repaired, despite our team asking for them for years.

“simple and easy to use

Pros

From an admin perspective, the setup and daily use are very simple. We also see great employee interaction with features like comment sections, likes and discussion boards.

Cons

Getting the formatting correct can be tricky when I am building a module that uses several images together. I would also love it if PDFs could be viewed with a simple scroll on the page instead of opening a new link or window.

“Offers excellent support

Pros

The team providing support is fantastic. A huge thank you to our rep for all the calls and demonstrations last year. We also appreciate for all your help with technical issues.

Cons

Initially a number of features we were excited about were not part of the package. However, recent user experience improvements and the merger with PlayerLync have now made those things available.

“excellent layout and simpler tools

Pros

Wisetail LMS layout is excellent. As building training courses and generating reports is far simpler here than it was with Schoox.

Cons

I feel like getting proficient with the platform takes a significant amount of time and I would have loved some in-person training that was not too expensive.

“User-friendly with top-notch support

Pros

What I love most about this software is how user friendly and easy it is for everyone! That said the consistently excellent customer service is a very close second for me.

Cons

This is not softwares fault but my least favorite part is that due to the extra cost for some advanced tools, I could not access some of the amazing ones like the multi-language feature. I just know it would have been a great addition for us!

“incredible freedom with a few frustrating limits

Pros

The platform offers an incredible amount of freedom, allowing us to build and customize a huge part of it to match our exact vision and workflow.

Cons

Ironically, this freedom hits a hard wall in certain areas. Some core system settings are hard-coded and can't be adjusted, which can feel surprisingly limiting when you run into one of those unchangeable rules.

“Fantastic for structured training

Pros

I think this tool is fantastic for structured learning. I really appreciate the variety of methods for sharing information, like building modules, using different media, and flashcards. These have been genuinely effective for our team's training and have seriously improved knowledge retention

Cons

when it comes to flexible content creation and reporting, it feels a bit restrictive. I'd love more creative freedom to build dynamic, newsletter-style pages for things like event highlights, but the current tools make it a challenge. Similarly, generating specific, individualized reports for things like different promotion dates is more difficult than it should be.

“Adaptable but shows its age

Pros

This learning system gives us a very adaptable design that works for all kinds of training situations. We have used the custom editing features, uploaded SCORM files, built quizzes, used game-like elements and certification tools and we regularly use many of the available reports. The support team has also gotten much quicker at responding to our requests and fixing any issues.

Cons

Even though we can customize things to a degree, we have definitely run into its limits. Like managing the size and position of images can be difficult. The quiz tool does not allow for sequence-matching or drag and drop questions. You can schedule reports and filter the data but some information cannot be removed and since it's a CSV file, I have to clean it up every week before sending it to stakeholders. We have been using this product for nine years and have faced challenges as it has changed. It seems mainly built for restaurants and places that track ongoing skills which does not match our use case. We sometimes have issues with SCORM modules not displaying properly. Also since the developers design for Chrome and our Windows machines use Edge, it sometimes creates a poor experience. The major update in 2019 was not a smooth transition as we had to rebuild everything manually.

“Meets all our needs!!

Pros

Wisetail stands apart from a standard Learning Management System. It provides powerful customization which lets us design a learning path that fits our unique requirements.

Cons

I feel like it would be a massive improvement if the company shared a clearer product roadmap. A public site where we could see which requested features are being worked on versus those that are not a priority would also be incredibly helpful.

“A true all-in-one hub

Pros

We can truly customize an individual's experience. The system allows for very specific permission settings. We also love how it effectively serves as a central hub for all our communications, compliance tracking, professional development and daily operational tasks.

Cons

One thing I noticed is that new tools and features on the platform often have bugs and problems for the first several months after they are released.

“Great branding and customer support

Pros

The ability to apply our own branding and the excellent customer support are my two favorite aspects.

Cons

There are some restrictions on how large our files can be and sometimes there are bugs when uploading pictures or videos where our content can just vanish.

“Simple and highly effective tool

Pros

Well the things that really stand out are its simplicity, the feedback from my team and the positive outcomes we are seeing.

Cons

Some of the most important advanced features are just too expensive for smaller companies to afford.

“Fun and easy to use

Pros

This software allows for immense creativity in creating our own LMS, and the support team is always available to assist when needed.

Cons

Currently, the lack of an app is not a major disadvantage, but employees would like to have that feature as soon as possible. The company is currently working hard to create an app for users.

“Great product that we've used for years

Pros

Wisetail LMS allows me to securely share important, updated information in various formats with my users daily. The interface is clean and easy to navigate. The support is incredible as they are always ready to assist if any issues arise which is rare.

Cons

I honestly cannot say there is anything I dislike. I've made support calls for new features I'd like to see, and occasionally encountered software hiccups, but support has always been open to my ideas and helpful in fixing any issues.

“Simply the Best

Pros

Every piece of content I publish always reaches and downloads on every device automatically. There's no need for users to search or manually download what they need. Since everything we publish is important, I like that it consistently streamlines content uploading. Setting up new users on Wisetail LMS is quick and efficient, and adding them to specific groups is not a problem.

Cons

No complaints. It works as intended and even exceeds expectations.

“Information at your fingertips

Pros

One thing I love that I can update information quickly without needing to create new materials before getting it to the end user.

Cons

I would love to see more features added to the Learning Management System and future integration options with back-office systems.

“Amazing product and service

Pros

Its digital platform allows me to push company information to all locations quickly, ensuring my teams have the latest information at their fingertips. Moreover, Wisetail LMS always goes the extra mile to ensure we receive exceptional service. They are highly engaged and constantly seek ways to provide top-tier service across all areas of our business.

Cons

Adding more categories and another layer of folders would improve organization.

“User Friendly

Pros

I can access Wisetail LMS without a Wi-Fi connection and it automatically refreshes uploaded content. The customizable content page adds further feasibility to training. Wisetail LMS forms are user friendly and help keep my daily operations professional and modern. The entire Wisetail LMS team offers fantastic support overall.

Cons

The backend can be a bit tricky to navigate at first.

“Great team and customer support

Pros

I've been using Wisetail LMS for eight years and the customer support I've received has always been exceptional. Whether I'm traveling, need a part sent overnight or on a support call at odd hours, they consistently come through. I work in a high-demand environment and they never fail to assist when I come across any issues.

Cons

I do not have any cons to mention. Wisetail is easy to use.

“Wisetail LMS is a Life-Changing Amenity

Pros

The ease of use, mobile learning, tracking, reporting and the option to make changes on the fly make Wisetail LMS a great tool. I can quickly create and edit forms or courses and my team members enjoy using it. The owners see its value and regional managers find it easier to manage their areas. Integrating it into our business was pretty easy too.

Cons

Programming can be glitchy and sometimes does not save properly, so I have had to redo forms occasionally. A high-speed internet connection is necessary. It seems like certain functionalities should have been developed by now, like bulk editing fields in forms, bolding text, creating bulleted lists in forms, adding PDFs to forms and assigning groups or managing teams when creating new users.

“Centralized Platfrom

Pros

You can upload all digital materials and videos available in one central place.

Cons

There are limitations on the size of videos and PowerPoint presentations for uploading. If a PowerPoint is too large, I have to break it into parts, which is not ideal when someone is downloading it for a class.

“Wisetail LMS

Pros

The system allows me to download all updated knowledge base training and videos whenever I'm on Wi-Fi, so I access the offline content even when I am out of reach from Wi-Fi.

Cons

I can't use it on Android yet. Wisetail LMS is iOS-based and while they have an Android version, it still needs more testing and fixes.

“Modern Market Review

Pros

The content's accessibility for end users and the ability to host various file types like PDFs, videos and e-learning modules are excellent.

Cons

A lot of differences between the backend setup of the web app versus the iPad and I find limitations with forms.

“Great Tool for Training

Pros

Easy to control content and provides maximum flexibility of its use. Also, its new PC interface is fantastic.

Cons

It does take up a significant amount of device storage.

“Satisfied Customer

Pros

The software is user-friendly and can be deployed on multiple platforms. I'm able to customize forms for our order fulfillment process. Additionally, we use the software to create tests that help measure knowledge and develop content for employee growth, for which it is a great help.

Cons

It is slow to be made available across different platforms, like Android versus iOS, and across different operating systems.

“State of the Art Software

Pros

Easy to use, both as an administrator and a user. I can access content, including downloaded videos, even without Wi-Fi.

Cons

We need one more level of folders to help organize content in tabs. Scrolling through all the content makes it difficult to find something quickly.

“Easy to navigate

Pros

Information is automatically downloaded into the database and can be accessed from any device with the same login which makes it readily available and very well organized.

Cons

The search function does not always find what I am looking for. Some keywords do not pull up the correct forms or information.

“Robust LMS platform

Pros

Setting it up is pretty easy and the training is exceptional. Customer service is also great.

Cons

There are a few functions I wish Wisetail had, like the option for users to upload photos in learning modules. I also wish there was more flexibility in setting up the layout.

“Wisetail LMS Review

Pros

The software is easy to navigate and very much user-friendly. I like how smoothly it works, even for users who are new to the system.

Cons

I have come across a lot of glitches with the integration between the end-user and the admin side. When I called customer service, they usually already knew about the issue but had not informed me until I discovered it myself.

“Central Management

Pros

It enables me to control and manage company documents centrally, ensuring that employees always have access to the most up to date information.

Cons

I do not have any issues yet, but I am still exploring all the features the software offers.

“Great Customer Service, Great product

Pros

The customer service is outstanding. It is always a pleasure to work with them.

Cons

There is currently no API integration between Wisetail LMS and our operations/POS system. Since I use Wisetail LMS for guest-facing forms, it would be great to have guest info go directly into our operations system.

“Wisetail LMS is awesome

Pros

Wisetail LMS is powerful yet simple to use. I would recommend it 100 percent.

Cons

I haven't encountered any issues or challenges while using the software.

“We're so happy to have found Wisetail LMS

Pros

This platform gives my locations access to all the latest content we push out. I never have to worry about outdated materials being used in the field. I can also insert videos into documents for quick reference. With the added internet links, it serves as a one-stop shop for accessing external platforms through our app.

Cons

The app can be glitchy when I open it. I also wish the Forms could compile entries differently. It would be great to have web-based access for when locations break their tablets.

“Wisetail LMS has changed how we communicate, update data and educate within our organization

Pros

It is efficient to update files and provides excellent customer service. The support team always respond quickly and any issues get resolved immediately.

Cons

I have not faced any challenges with the software so far. Any issues I have had have been quickly addressed and resolved.

“Wisetail LMS is changing the culture within our organization. The software and support is amazing

Pros

With Wisetail LMS, I have combined LMS, communication, operations manuals and important documents all on the iPad at our location. The data compression lets me upload countless videos and documents. I can create digital forms, checklists or quizzes that can be tracked and graded within the app. Paper manuals and back-office PCs are a thing of the past. Frontline employees get the information they need quickly and consistently. Watching short videos instead of reading long, boring documents is transforming how employees learn and Wisetail was a game-changer in this regard. The internal messaging feature is fantastic any tablet linked to the system can communicate. Employees can share ideas, solve problems and connect with just two clicks. Uploading content is super easy. I just drag and drop files on the admin site and the information syncs instantly to any connected tablet. I can't praise the support team enough they have been amazing throughout our Wisetail LMS rollout. They always strive to customize the app to fit our companys needs and they are quick to respond and help with any issues.

Cons

The multiple-choice buttons on forms are placed close together. Completed forms get graded, but incorrect answers are not highlighted on the completed form weblink.

“Software is extremely helping when proving new training for staff

Pros

I can push updates to multiple locations at once with a single upload. Wisetail software is easy to manage and organize and all the content is accessible with just two clicks on the screen.

Cons

It is difficult to make updates to information easily using an iPhone. Since I am often in the field, being able to update from a mobile device would be incredibly helpful.

“Complete and total flexibility to tailor content to your individual needs

Pros

The ability to explain videos makes training so complete. I love that users can access training videos from mobile devices and that videos can be explained to highlight specific information or emphasize key points. This makes training versatile and highly valuable.

Cons

Users need to be connected to Wi-Fi to ensure the SleepMode Sync feature works properly. It rarely happens but some users have missed important content due to connectivity issues.

“Wisetail has moved the needle in a huge way for our nonprofit organization

Pros

Its excellent customer service and the ease of customizing to fit our constantly changing needs are very effective to my productivity. Wisetail has allowed me to use it as both an intranet and a tool for engaging and training volunteers, all at a fraction of the cost.

Cons

The current admin side feels a bit clunky but at the most recent Apex conference. I learned that BIG changes are coming to make the backend sleeker and more user-friendly, so I hope these changes fixed it.

“I love Wisetail because of the LMS's engaging and social features and the company's awesome people

Pros

The system is interactive, easy to brand and customize with great social engagement features. The multi-admin layers are useful, although there is room for improvement. The rules engine is excellent too.

Cons

The backend is cumbersome and the front end requires some extra clicks. There are inconsistencies and I really wish there was @ tagging and some additional automation features.

“The product is amazing and really appreciate that the improvements are being made

Pros

Its mobile access to the product and the user interface for my learners are huge help. The way the content is presented is helpful for supporting multiple operations.

Cons

The setup in some modules is a bit rigid. I did like to create notifications for users when others are in observation cues. I did also like to set up recertification presets, so that once certified users are prompted to retake the course in six months.

“Great software that helps us each and every day to improve our customer service.

Pros

Wisetail LMS offers fantastic features and functionalities that I can use in our restaurants to maintain consistency which makes us well-prepared to scale our business on a national level.

Cons

I believe Wisetail LMS is an awesome software but I did love to see more functionalities, especially in the forms section, so I can customize them even further.

“Wisetail LMS is our go-to training platform designed to easily connect, inform and train teams

Pros

The platform is user-friendly with endless capabilities. I also like having access on both iPads and iPhones, which adds versatility to our training needs. Since training often happens outside of a desk setting, Wisetail LMS caters perfectly to that. The product allows two-way communication with my workforce and allows management to share important information with specific segments of the business. I love being able to create and customize content, quizzes and forms, ensuring that new hires retain the necessary information before moving on. On the fly video capture and annotation are invaluable for training on our warehouse floor.

Cons

The products downside seems to be related to Wisetail LMS being a relatively new company that is still developing and refining the software to keep up with demand. Fully integrating Team Manager with the admin portal would address the "clunky" feeling of switching between those two parts of the system. A streamlined, code-free option for adding images to forms and quizzes would be a big advantage. Integration with cloud-based file management systems like Box would also simplify content sharing through URLs.

“Very reliable, flexible platform. Perfect for fast-growing restaurant chains

Pros

Ease of use is the main reason I rely on Wisetail LMS daily. It's easy to adjust content on the backend and just as easy for my teams in the restaurants to use the platform.

Cons

There are some missing functionalities that would make Wisetail LMS even more useful for me. For example, adding if-functions in the form section would be very helpful. Improving the connection between forms would also enhance data usability.

“Working with Wisetail LMS is a partnership that works in the client's best interest

Pros

Wisetail LMS enables a high-impact learning environment. Videos, job aids and learning resources are available to associates whenever it fits into their busy schedules. Administering Wisetail LMS is straightforward which makes it quick and easy to push content to associates.

Cons

From my perspective as a user, it would be much easier if the form manager integrated with the Wisetail LMS side of the app. This would enable single sign-on and make the app more user-friendly.