Wisetail LMS Reviews
32 Review(s)
softwareOverall Rating
4.6
32 Review(s)
Rating Distribution
5
(22)
4
(8)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Overall Rating
4.6
32 Review(s)
Rating Distribution
5
(22)
4
(8)
3
(2)
2
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Fun and easy to use
Fun and easy to use
Pros
This software allows for immense creativity in creating our own LMS, and the support team is always available to assist when needed.
Cons
Currently, the lack of an app is not a major disadvantage, but employees would like to have that feature as soon as possible. The company is currently working hard to create an app for users.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Joel
Restaurants, 500+ employees
More than a year
September 2023
Great product that we've used for years
Great product that we've used for years
Pros
Wisetail LMS allows me to securely share important, updated information in various formats with my users daily. The interface is clean and easy to navigate. The support is incredible as they are always ready to assist if any issues arise which is rare.
Cons
I honestly cannot say there is anything I dislike. I've made support calls for new features I'd like to see, and occasionally encountered software hiccups, but support has always been open to my ideas and helpful in fixing any issues.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jeff
Sports, 101-500 employees
More than a year
May 2023
Simply the Best
Simply the Best
Pros
Every piece of content I publish always reaches and downloads on every device automatically. There's no need for users to search or manually download what they need. Since everything we publish is important, I like that it consistently streamlines content uploading. Setting up new users on Wisetail LMS is quick and efficient, and adding them to specific groups is not a problem.
Cons
No complaints. It works as intended and even exceeds expectations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Sports, 101-500 employees
More than a year
May 2023
Information at your fingertips
Information at your fingertips
Pros
One thing I love that I can update information quickly without needing to create new materials before getting it to the end user.
Cons
I would love to see more features added to the Learning Management System and future integration options with back-office systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jackie
Restaurants, 500+ employees
Less than a year
May 2023
Amazing product and service
Amazing product and service
Pros
Its digital platform allows me to push company information to all locations quickly, ensuring my teams have the latest information at their fingertips. Moreover, Wisetail LMS always goes the extra mile to ensure we receive exceptional service. They are highly engaged and constantly seek ways to provide top-tier service across all areas of our business.
Cons
Adding more categories and another layer of folders would improve organization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hanna
Food & Beverages, 500+ employees
More than a year
May 2023
User Friendly
User Friendly
Pros
I can access Wisetail LMS without a Wi-Fi connection and it automatically refreshes uploaded content. The customizable content page adds further feasibility to training. Wisetail LMS forms are user friendly and help keep my daily operations professional and modern. The entire Wisetail LMS team offers fantastic support overall.
Cons
The backend can be a bit tricky to navigate at first.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dylan
Restaurants, 500+ employees
More than a year
April 2023
Great team and customer support
Great team and customer support
Pros
I've been using Wisetail LMS for eight years and the customer support I've received has always been exceptional. Whether I'm traveling, need a part sent overnight or on a support call at odd hours, they consistently come through. I work in a high-demand environment and they never fail to assist when I come across any issues.
Cons
I do not have any cons to mention. Wisetail is easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Freddy
Information Technology and Services, 101-500 employees
More than a year
April 2023
Wisetail LMS is a Life-Changing Amenity
Wisetail LMS is a Life-Changing Amenity
Pros
The ease of use, mobile learning, tracking, reporting and the option to make changes on the fly make Wisetail LMS a great tool. I can quickly create and edit forms or courses and my team members enjoy using it. The owners see its value and regional managers find it easier to manage their areas. Integrating it into our business was pretty easy too.
Cons
Programming can be glitchy and sometimes does not save properly, so I have had to redo forms occasionally. A high-speed internet connection is necessary. It seems like certain functionalities should have been developed by now, like bulk editing fields in forms, bolding text, creating bulleted lists in forms, adding PDFs to forms and assigning groups or managing teams when creating new users.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jules
Restaurants, 500+ employees
Less than a year
May 2022
Centralized Platfrom
Centralized Platfrom
Pros
You can upload all digital materials and videos available in one central place.
Cons
There are limitations on the size of videos and PowerPoint presentations for uploading. If a PowerPoint is too large, I have to break it into parts, which is not ideal when someone is downloading it for a class.
Ease of use
6
Value for money
7
Customer Support
4
Functionality
6
Lisa
Cosmetics, 101-500 employees
More than a year
April 2022
Wisetail LMS
Wisetail LMS
Pros
The system allows me to download all updated knowledge base training and videos whenever I'm on Wi-Fi, so I access the offline content even when I am out of reach from Wi-Fi.
Cons
I can't use it on Android yet. Wisetail LMS is iOS-based and while they have an Android version, it still needs more testing and fixes.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Brian
Food & Beverages, 101-500 employees
Less than a year
December 2019
Modern Market Review
Modern Market Review
Pros
The content's accessibility for end users and the ability to host various file types like PDFs, videos and e-learning modules are excellent.
Cons
A lot of differences between the backend setup of the web app versus the iPad and I find limitations with forms.
Ease of use
7
Value for money
5
Customer Support
7
Functionality
8
Nick
Restaurants, 500+ employees
More than a year
December 2019
Great Tool for Training
Great Tool for Training
Pros
Easy to control content and provides maximum flexibility of its use. Also, its new PC interface is fantastic.
Cons
It does take up a significant amount of device storage.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jeff
Consumer Electronics, 11-50 employees
Less than a year
December 2019
Satisfied Customer
Satisfied Customer
Pros
The software is user-friendly and can be deployed on multiple platforms. I'm able to customize forms for our order fulfillment process. Additionally, we use the software to create tests that help measure knowledge and develop content for employee growth, for which it is a great help.
Cons
It is slow to be made available across different platforms, like Android versus iOS, and across different operating systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
December 2019
State of the Art Software
State of the Art Software
Pros
Easy to use, both as an administrator and a user. I can access content, including downloaded videos, even without Wi-Fi.
Cons
We need one more level of folders to help organize content in tabs. Scrolling through all the content makes it difficult to find something quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juan
Restaurants, 500+ employees
More than a year
December 2019
Easy to navigate
Easy to navigate
Pros
Information is automatically downloaded into the database and can be accessed from any device with the same login which makes it readily available and very well organized.
Cons
The search function does not always find what I am looking for. Some keywords do not pull up the correct forms or information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
December 2019
Robust LMS platform
Robust LMS platform
Pros
Setting it up is pretty easy and the training is exceptional. Customer service is also great.
Cons
There are a few functions I wish Wisetail had, like the option for users to upload photos in learning modules. I also wish there was more flexibility in setting up the layout.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Anonymous
Not Specified, 101-500 employees
Less than 6 months
February 2019
Wisetail LMS Review
Wisetail LMS Review
Pros
The software is easy to navigate and very much user-friendly. I like how smoothly it works, even for users who are new to the system.
Cons
I have come across a lot of glitches with the integration between the end-user and the admin side. When I called customer service, they usually already knew about the issue but had not informed me until I discovered it myself.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
6
Joshua
Real Estate, 500+ employees
Less than a year
February 2019
Central Management
Central Management
Pros
It enables me to control and manage company documents centrally, ensuring that employees always have access to the most up to date information.
Cons
I do not have any issues yet, but I am still exploring all the features the software offers.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Nathan
Automotive, 11-50 employees
Less than a year
January 2019
Great Customer Service, Great product
Great Customer Service, Great product
Pros
The customer service is outstanding. It is always a pleasure to work with them.
Cons
There is currently no API integration between Wisetail LMS and our operations/POS system. Since I use Wisetail LMS for guest-facing forms, it would be great to have guest info go directly into our operations system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
January 2019
Wisetail LMS is awesome
Wisetail LMS is awesome
Pros
Wisetail LMS is powerful yet simple to use. I would recommend it 100 percent.
Cons
I haven't encountered any issues or challenges while using the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Media Production, 1-10 employees
December 2018
We're so happy to have found Wisetail LMS
We're so happy to have found Wisetail LMS
Pros
This platform gives my locations access to all the latest content we push out. I never have to worry about outdated materials being used in the field. I can also insert videos into documents for quick reference. With the added internet links, it serves as a one-stop shop for accessing external platforms through our app.
Cons
The app can be glitchy when I open it. I also wish the Forms could compile entries differently. It would be great to have web-based access for when locations break their tablets.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joanna
Not Specified, N/A employees
More than a year
June 2018
Wisetail LMS has changed how we communicate, update data and educate within our organization
Wisetail LMS has changed how we communicate, update data and educate within our organization
Pros
It is efficient to update files and provides excellent customer service. The support team always respond quickly and any issues get resolved immediately.
Cons
I have not faced any challenges with the software so far. Any issues I have had have been quickly addressed and resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liz
Not Specified, N/A employees
Less than a year
June 2018
Wisetail LMS is changing the culture within our organization. The software and support is amazing
Wisetail LMS is changing the culture within our organization. The software and support is amazing
Pros
With Wisetail LMS, I have combined LMS, communication, operations manuals and important documents all on the iPad at our location. The data compression lets me upload countless videos and documents. I can create digital forms, checklists or quizzes that can be tracked and graded within the app. Paper manuals and back-office PCs are a thing of the past. Frontline employees get the information they need quickly and consistently. Watching short videos instead of reading long, boring documents is transforming how employees learn and Wisetail was a game-changer in this regard. The internal messaging feature is fantastic any tablet linked to the system can communicate. Employees can share ideas, solve problems and connect with just two clicks. Uploading content is super easy. I just drag and drop files on the admin site and the information syncs instantly to any connected tablet. I can't praise the support team enough they have been amazing throughout our Wisetail LMS rollout. They always strive to customize the app to fit our companys needs and they are quick to respond and help with any issues.
Cons
The multiple-choice buttons on forms are placed close together. Completed forms get graded, but incorrect answers are not highlighted on the completed form weblink.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Restaurants, 51-100 employees
Less than a year
June 2018
Software is extremely helping when proving new training for staff
Software is extremely helping when proving new training for staff
Pros
I can push updates to multiple locations at once with a single upload. Wisetail software is easy to manage and organize and all the content is accessible with just two clicks on the screen.
Cons
It is difficult to make updates to information easily using an iPhone. Since I am often in the field, being able to update from a mobile device would be incredibly helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Food & Beverages, 51-100 employees
Less than 6 months
June 2018
Complete and total flexibility to tailor content to your individual needs
Complete and total flexibility to tailor content to your individual needs
Pros
The ability to explain videos makes training so complete. I love that users can access training videos from mobile devices and that videos can be explained to highlight specific information or emphasize key points. This makes training versatile and highly valuable.
Cons
Users need to be connected to Wi-Fi to ensure the SleepMode Sync feature works properly. It rarely happens but some users have missed important content due to connectivity issues.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Daniel
Higher Education, 500+ employees
Less than 6 months
June 2018
Wisetail has moved the needle in a huge way for our nonprofit organization
Wisetail has moved the needle in a huge way for our nonprofit organization
Pros
Its excellent customer service and the ease of customizing to fit our constantly changing needs are very effective to my productivity. Wisetail has allowed me to use it as both an intranet and a tool for engaging and training volunteers, all at a fraction of the cost.
Cons
The current admin side feels a bit clunky but at the most recent Apex conference. I learned that BIG changes are coming to make the backend sleeker and more user-friendly, so I hope these changes fixed it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brittany
Not Specified, N/A employees
Less than a year
January 2018
I love Wisetail because of the LMS's engaging and social features and the company's awesome people
I love Wisetail because of the LMS's engaging and social features and the company's awesome people
Pros
The system is interactive, easy to brand and customize with great social engagement features. The multi-admin layers are useful, although there is room for improvement. The rules engine is excellent too.
Cons
The backend is cumbersome and the front end requires some extra clicks. There are inconsistencies and I really wish there was @ tagging and some additional automation features.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
January 2018
The product is amazing and really appreciate that the improvements are being made
The product is amazing and really appreciate that the improvements are being made
Pros
Its mobile access to the product and the user interface for my learners are huge help. The way the content is presented is helpful for supporting multiple operations.
Cons
The setup in some modules is a bit rigid. I did like to create notifications for users when others are in observation cues. I did also like to set up recertification presets, so that once certified users are prompted to retake the course in six months.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Shannon
Food & Beverages, 101-500 employees
Less than a year
January 2018
Great software that helps us each and every day to improve our customer service.
Great software that helps us each and every day to improve our customer service.
Pros
Wisetail LMS offers fantastic features and functionalities that I can use in our restaurants to maintain consistency which makes us well-prepared to scale our business on a national level.
Cons
I believe Wisetail LMS is an awesome software but I did love to see more functionalities, especially in the forms section, so I can customize them even further.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andre
Restaurants, 101-500 employees
Less than a year
December 2017
Wisetail LMS is our go-to training platform designed to easily connect, inform and train teams
Wisetail LMS is our go-to training platform designed to easily connect, inform and train teams
Pros
The platform is user-friendly with endless capabilities. I also like having access on both iPads and iPhones, which adds versatility to our training needs. Since training often happens outside of a desk setting, Wisetail LMS caters perfectly to that. The product allows two-way communication with my workforce and allows management to share important information with specific segments of the business. I love being able to create and customize content, quizzes and forms, ensuring that new hires retain the necessary information before moving on. On the fly video capture and annotation are invaluable for training on our warehouse floor.
Cons
The products downside seems to be related to Wisetail LMS being a relatively new company that is still developing and refining the software to keep up with demand. Fully integrating Team Manager with the admin portal would address the "clunky" feeling of switching between those two parts of the system. A streamlined, code-free option for adding images to forms and quizzes would be a big advantage. Integration with cloud-based file management systems like Box would also simplify content sharing through URLs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Lucy
Furniture, 11-50 employees
Less than 6 months
November 2017
Very reliable, flexible platform. Perfect for fast-growing restaurant chains
Very reliable, flexible platform. Perfect for fast-growing restaurant chains
Pros
Ease of use is the main reason I rely on Wisetail LMS daily. It's easy to adjust content on the backend and just as easy for my teams in the restaurants to use the platform.
Cons
There are some missing functionalities that would make Wisetail LMS even more useful for me. For example, adding if-functions in the form section would be very helpful. Improving the connection between forms would also enhance data usability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andre
Restaurants, 101-500 employees
Less than a year
November 2017
Working with Wisetail LMS is a partnership that works in the client's best interest
Working with Wisetail LMS is a partnership that works in the client's best interest
Pros
Wisetail LMS enables a high-impact learning environment. Videos, job aids and learning resources are available to associates whenever it fits into their busy schedules. Administering Wisetail LMS is straightforward which makes it quick and easy to push content to associates.
Cons
From my perspective as a user, it would be much easier if the form manager integrated with the Wisetail LMS side of the app. This would enable single sign-on and make the app more user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Real Estate, N/A employees
Less than a year
October 2017
Filters
Sort by:
Fun and easy to use
Fun and easy to use
Pros
This software allows for immense creativity in creating our own LMS, and the support team is always available to assist when needed.
Cons
Currently, the lack of an app is not a major disadvantage, but employees would like to have that feature as soon as possible. The company is currently working hard to create an app for users.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Joel
Restaurants, 500+ employees
More than a year
September 2023
Great product that we've used for years
Great product that we've used for years
Pros
Wisetail LMS allows me to securely share important, updated information in various formats with my users daily. The interface is clean and easy to navigate. The support is incredible as they are always ready to assist if any issues arise which is rare.
Cons
I honestly cannot say there is anything I dislike. I've made support calls for new features I'd like to see, and occasionally encountered software hiccups, but support has always been open to my ideas and helpful in fixing any issues.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jeff
Sports, 101-500 employees
More than a year
May 2023
Simply the Best
Simply the Best
Pros
Every piece of content I publish always reaches and downloads on every device automatically. There's no need for users to search or manually download what they need. Since everything we publish is important, I like that it consistently streamlines content uploading. Setting up new users on Wisetail LMS is quick and efficient, and adding them to specific groups is not a problem.
Cons
No complaints. It works as intended and even exceeds expectations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Sports, 101-500 employees
More than a year
May 2023
Information at your fingertips
Information at your fingertips
Pros
One thing I love that I can update information quickly without needing to create new materials before getting it to the end user.
Cons
I would love to see more features added to the Learning Management System and future integration options with back-office systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jackie
Restaurants, 500+ employees
Less than a year
May 2023
Amazing product and service
Amazing product and service
Pros
Its digital platform allows me to push company information to all locations quickly, ensuring my teams have the latest information at their fingertips. Moreover, Wisetail LMS always goes the extra mile to ensure we receive exceptional service. They are highly engaged and constantly seek ways to provide top-tier service across all areas of our business.
Cons
Adding more categories and another layer of folders would improve organization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hanna
Food & Beverages, 500+ employees
More than a year
May 2023
User Friendly
User Friendly
Pros
I can access Wisetail LMS without a Wi-Fi connection and it automatically refreshes uploaded content. The customizable content page adds further feasibility to training. Wisetail LMS forms are user friendly and help keep my daily operations professional and modern. The entire Wisetail LMS team offers fantastic support overall.
Cons
The backend can be a bit tricky to navigate at first.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dylan
Restaurants, 500+ employees
More than a year
April 2023
Great team and customer support
Great team and customer support
Pros
I've been using Wisetail LMS for eight years and the customer support I've received has always been exceptional. Whether I'm traveling, need a part sent overnight or on a support call at odd hours, they consistently come through. I work in a high-demand environment and they never fail to assist when I come across any issues.
Cons
I do not have any cons to mention. Wisetail is easy to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Freddy
Information Technology and Services, 101-500 employees
More than a year
April 2023
Wisetail LMS is a Life-Changing Amenity
Wisetail LMS is a Life-Changing Amenity
Pros
The ease of use, mobile learning, tracking, reporting and the option to make changes on the fly make Wisetail LMS a great tool. I can quickly create and edit forms or courses and my team members enjoy using it. The owners see its value and regional managers find it easier to manage their areas. Integrating it into our business was pretty easy too.
Cons
Programming can be glitchy and sometimes does not save properly, so I have had to redo forms occasionally. A high-speed internet connection is necessary. It seems like certain functionalities should have been developed by now, like bulk editing fields in forms, bolding text, creating bulleted lists in forms, adding PDFs to forms and assigning groups or managing teams when creating new users.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jules
Restaurants, 500+ employees
Less than a year
May 2022
Centralized Platfrom
Centralized Platfrom
Pros
You can upload all digital materials and videos available in one central place.
Cons
There are limitations on the size of videos and PowerPoint presentations for uploading. If a PowerPoint is too large, I have to break it into parts, which is not ideal when someone is downloading it for a class.
Ease of use
6
Value for money
7
Customer Support
4
Functionality
6
Lisa
Cosmetics, 101-500 employees
More than a year
April 2022
Wisetail LMS
Wisetail LMS
Pros
The system allows me to download all updated knowledge base training and videos whenever I'm on Wi-Fi, so I access the offline content even when I am out of reach from Wi-Fi.
Cons
I can't use it on Android yet. Wisetail LMS is iOS-based and while they have an Android version, it still needs more testing and fixes.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Brian
Food & Beverages, 101-500 employees
Less than a year
December 2019
Modern Market Review
Modern Market Review
Pros
The content's accessibility for end users and the ability to host various file types like PDFs, videos and e-learning modules are excellent.
Cons
A lot of differences between the backend setup of the web app versus the iPad and I find limitations with forms.
Ease of use
7
Value for money
5
Customer Support
7
Functionality
8
Nick
Restaurants, 500+ employees
More than a year
December 2019
Great Tool for Training
Great Tool for Training
Pros
Easy to control content and provides maximum flexibility of its use. Also, its new PC interface is fantastic.
Cons
It does take up a significant amount of device storage.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jeff
Consumer Electronics, 11-50 employees
Less than a year
December 2019
Satisfied Customer
Satisfied Customer
Pros
The software is user-friendly and can be deployed on multiple platforms. I'm able to customize forms for our order fulfillment process. Additionally, we use the software to create tests that help measure knowledge and develop content for employee growth, for which it is a great help.
Cons
It is slow to be made available across different platforms, like Android versus iOS, and across different operating systems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charles
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
December 2019
State of the Art Software
State of the Art Software
Pros
Easy to use, both as an administrator and a user. I can access content, including downloaded videos, even without Wi-Fi.
Cons
We need one more level of folders to help organize content in tabs. Scrolling through all the content makes it difficult to find something quickly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juan
Restaurants, 500+ employees
More than a year
December 2019
Easy to navigate
Easy to navigate
Pros
Information is automatically downloaded into the database and can be accessed from any device with the same login which makes it readily available and very well organized.
Cons
The search function does not always find what I am looking for. Some keywords do not pull up the correct forms or information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
December 2019
Robust LMS platform
Robust LMS platform
Pros
Setting it up is pretty easy and the training is exceptional. Customer service is also great.
Cons
There are a few functions I wish Wisetail had, like the option for users to upload photos in learning modules. I also wish there was more flexibility in setting up the layout.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Anonymous
Not Specified, 101-500 employees
Less than 6 months
February 2019
Wisetail LMS Review
Wisetail LMS Review
Pros
The software is easy to navigate and very much user-friendly. I like how smoothly it works, even for users who are new to the system.
Cons
I have come across a lot of glitches with the integration between the end-user and the admin side. When I called customer service, they usually already knew about the issue but had not informed me until I discovered it myself.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
6
Joshua
Real Estate, 500+ employees
Less than a year
February 2019
Central Management
Central Management
Pros
It enables me to control and manage company documents centrally, ensuring that employees always have access to the most up to date information.
Cons
I do not have any issues yet, but I am still exploring all the features the software offers.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Nathan
Automotive, 11-50 employees
Less than a year
January 2019
Great Customer Service, Great product
Great Customer Service, Great product
Pros
The customer service is outstanding. It is always a pleasure to work with them.
Cons
There is currently no API integration between Wisetail LMS and our operations/POS system. Since I use Wisetail LMS for guest-facing forms, it would be great to have guest info go directly into our operations system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
January 2019
Wisetail LMS is awesome
Wisetail LMS is awesome
Pros
Wisetail LMS is powerful yet simple to use. I would recommend it 100 percent.
Cons
I haven't encountered any issues or challenges while using the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Media Production, 1-10 employees
December 2018
We're so happy to have found Wisetail LMS
We're so happy to have found Wisetail LMS
Pros
This platform gives my locations access to all the latest content we push out. I never have to worry about outdated materials being used in the field. I can also insert videos into documents for quick reference. With the added internet links, it serves as a one-stop shop for accessing external platforms through our app.
Cons
The app can be glitchy when I open it. I also wish the Forms could compile entries differently. It would be great to have web-based access for when locations break their tablets.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joanna
Not Specified, N/A employees
More than a year
June 2018
Wisetail LMS has changed how we communicate, update data and educate within our organization
Wisetail LMS has changed how we communicate, update data and educate within our organization
Pros
It is efficient to update files and provides excellent customer service. The support team always respond quickly and any issues get resolved immediately.
Cons
I have not faced any challenges with the software so far. Any issues I have had have been quickly addressed and resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liz
Not Specified, N/A employees
Less than a year
June 2018
Wisetail LMS is changing the culture within our organization. The software and support is amazing
Wisetail LMS is changing the culture within our organization. The software and support is amazing
Pros
With Wisetail LMS, I have combined LMS, communication, operations manuals and important documents all on the iPad at our location. The data compression lets me upload countless videos and documents. I can create digital forms, checklists or quizzes that can be tracked and graded within the app. Paper manuals and back-office PCs are a thing of the past. Frontline employees get the information they need quickly and consistently. Watching short videos instead of reading long, boring documents is transforming how employees learn and Wisetail was a game-changer in this regard. The internal messaging feature is fantastic any tablet linked to the system can communicate. Employees can share ideas, solve problems and connect with just two clicks. Uploading content is super easy. I just drag and drop files on the admin site and the information syncs instantly to any connected tablet. I can't praise the support team enough they have been amazing throughout our Wisetail LMS rollout. They always strive to customize the app to fit our companys needs and they are quick to respond and help with any issues.
Cons
The multiple-choice buttons on forms are placed close together. Completed forms get graded, but incorrect answers are not highlighted on the completed form weblink.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael
Restaurants, 51-100 employees
Less than a year
June 2018
Software is extremely helping when proving new training for staff
Software is extremely helping when proving new training for staff
Pros
I can push updates to multiple locations at once with a single upload. Wisetail software is easy to manage and organize and all the content is accessible with just two clicks on the screen.
Cons
It is difficult to make updates to information easily using an iPhone. Since I am often in the field, being able to update from a mobile device would be incredibly helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brett
Food & Beverages, 51-100 employees
Less than 6 months
June 2018
Complete and total flexibility to tailor content to your individual needs
Complete and total flexibility to tailor content to your individual needs
Pros
The ability to explain videos makes training so complete. I love that users can access training videos from mobile devices and that videos can be explained to highlight specific information or emphasize key points. This makes training versatile and highly valuable.
Cons
Users need to be connected to Wi-Fi to ensure the SleepMode Sync feature works properly. It rarely happens but some users have missed important content due to connectivity issues.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Daniel
Higher Education, 500+ employees
Less than 6 months
June 2018
Wisetail has moved the needle in a huge way for our nonprofit organization
Wisetail has moved the needle in a huge way for our nonprofit organization
Pros
Its excellent customer service and the ease of customizing to fit our constantly changing needs are very effective to my productivity. Wisetail has allowed me to use it as both an intranet and a tool for engaging and training volunteers, all at a fraction of the cost.
Cons
The current admin side feels a bit clunky but at the most recent Apex conference. I learned that BIG changes are coming to make the backend sleeker and more user-friendly, so I hope these changes fixed it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brittany
Not Specified, N/A employees
Less than a year
January 2018
I love Wisetail because of the LMS's engaging and social features and the company's awesome people
I love Wisetail because of the LMS's engaging and social features and the company's awesome people
Pros
The system is interactive, easy to brand and customize with great social engagement features. The multi-admin layers are useful, although there is room for improvement. The rules engine is excellent too.
Cons
The backend is cumbersome and the front end requires some extra clicks. There are inconsistencies and I really wish there was @ tagging and some additional automation features.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
January 2018
The product is amazing and really appreciate that the improvements are being made
The product is amazing and really appreciate that the improvements are being made
Pros
Its mobile access to the product and the user interface for my learners are huge help. The way the content is presented is helpful for supporting multiple operations.
Cons
The setup in some modules is a bit rigid. I did like to create notifications for users when others are in observation cues. I did also like to set up recertification presets, so that once certified users are prompted to retake the course in six months.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Shannon
Food & Beverages, 101-500 employees
Less than a year
January 2018
Great software that helps us each and every day to improve our customer service.
Great software that helps us each and every day to improve our customer service.
Pros
Wisetail LMS offers fantastic features and functionalities that I can use in our restaurants to maintain consistency which makes us well-prepared to scale our business on a national level.
Cons
I believe Wisetail LMS is an awesome software but I did love to see more functionalities, especially in the forms section, so I can customize them even further.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andre
Restaurants, 101-500 employees
Less than a year
December 2017
Wisetail LMS is our go-to training platform designed to easily connect, inform and train teams
Wisetail LMS is our go-to training platform designed to easily connect, inform and train teams
Pros
The platform is user-friendly with endless capabilities. I also like having access on both iPads and iPhones, which adds versatility to our training needs. Since training often happens outside of a desk setting, Wisetail LMS caters perfectly to that. The product allows two-way communication with my workforce and allows management to share important information with specific segments of the business. I love being able to create and customize content, quizzes and forms, ensuring that new hires retain the necessary information before moving on. On the fly video capture and annotation are invaluable for training on our warehouse floor.
Cons
The products downside seems to be related to Wisetail LMS being a relatively new company that is still developing and refining the software to keep up with demand. Fully integrating Team Manager with the admin portal would address the "clunky" feeling of switching between those two parts of the system. A streamlined, code-free option for adding images to forms and quizzes would be a big advantage. Integration with cloud-based file management systems like Box would also simplify content sharing through URLs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Lucy
Furniture, 11-50 employees
Less than 6 months
November 2017
Very reliable, flexible platform. Perfect for fast-growing restaurant chains
Very reliable, flexible platform. Perfect for fast-growing restaurant chains
Pros
Ease of use is the main reason I rely on Wisetail LMS daily. It's easy to adjust content on the backend and just as easy for my teams in the restaurants to use the platform.
Cons
There are some missing functionalities that would make Wisetail LMS even more useful for me. For example, adding if-functions in the form section would be very helpful. Improving the connection between forms would also enhance data usability.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andre
Restaurants, 101-500 employees
Less than a year
November 2017
Working with Wisetail LMS is a partnership that works in the client's best interest
Working with Wisetail LMS is a partnership that works in the client's best interest
Pros
Wisetail LMS enables a high-impact learning environment. Videos, job aids and learning resources are available to associates whenever it fits into their busy schedules. Administering Wisetail LMS is straightforward which makes it quick and easy to push content to associates.
Cons
From my perspective as a user, it would be much easier if the form manager integrated with the Wisetail LMS side of the app. This would enable single sign-on and make the app more user-friendly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Real Estate, N/A employees
Less than a year
October 2017