softwareInfor VISUAL Reviews
18 Reviews
Overall Rating
4.6
18 Reviews
Rating Distribution
5
(12)
4
(4)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
18 Reviews
Rating Distribution
5
(12)
4
(4)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Infor VISUAL - The best ERP software for small - mid sized Manufacturing Companies
Infor VISUAL - The best ERP software for small - mid sized Manufacturing Companies
Pros
As someone who has been using, training, implementing, and consulting on this product for over 30 years, I can confidently say that there is no other ERP software that can compare to this one. It has all the features and capabilities you could possibly need, from taking you from ideation to getting paid, to handling all client demands such as traceability, certifications, and quality requirements. It's also incredibly versatile for internal needs like MRP, Production Control, Manufacturing Floor, Scheduling, and Maintenance. The reporting capabilities are exceptional, and the support staff is outstanding!
Cons
I must admit, finding a con is tough for me. Theres hardly anything I dislike about VISUAL, but if I were to give advice to someone implementing it for the first time and transitioning from another ERP system, I'd suggest taking it slow. Although they might want to show you everything at once, start with the basic model. Get it up and running, train everyone, and then move on to another module. It's a marathon, not a race. Master one before tackling another. Remember, this is an asset that should bring ROI every year. Create another model once you see its ROI. Keep the system up to date and efficient, and it will do the same for you.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy
Construction, 1-10 employees
More than a year
Jun 03, 2023
Increases the production efficiency with a significant ratio
Increases the production efficiency with a significant ratio
Pros
Infor VISUAL ensures that our products align with market demand, giving us the confidence that we are meeting customer expectations.
Cons
Our experience with Infor VISUAL has been overwhelmingly positive so far, except for some minor issues that aren't worth mentioning here.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ferhat
Machinery, 11-50 employees
Less than a year
Nov 06, 2022
Robust But Difficult
Robust But Difficult
Pros
In essence, Infor VISUAL is a straightforward graphical user interface built on a robust database comprising multiple tables for manufacturing operations. It provides all the necessary tools and functionalities to run our operations, and even more than what most companies require.
Cons
While this software "gets the job done," it doesn't make it simple. The interface isn't intuitive, so it requires extensive training for new users. Additionally, it lacks valuable analytics and makes it challenging to gain insights into your processes.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Jared
Aviation & Aerospace, 51-100 employees
More than a year
Jul 04, 2022
Everyday grind type of ERP
Everyday grind type of ERP
Pros
With Infor VISUAL, we can seamlessly manage our daily operations, supply chain, accounting, and administrative tasks from a single platform. It stores all our data in SQL, which we are already familiar with.
Cons
It's disappointing that any engineering support beyond their expensive service requires a channel partner, and there are only a few available.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jorge
Plastics, 51-100 employees
More than a year
Nov 05, 2019
Visual ERP rocks!
Visual ERP rocks!
Pros
The capabilities of this software are extensive. We utilize it for quoting, planning, costing, shipping, and invoicing.
Cons
There's so much to learn�I wish I had more time to absorb it all!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Trevor
Machinery, 11-50 employees
More than a year
Sep 27, 2019
Exceptional Manufacturing software for small to mid-size businesses.
Exceptional Manufacturing software for small to mid-size businesses.
Pros
The manufacturing window in Visual combines Routings and BOLs in a single screen, and the costing functionality is exceptional. Data entry is straightforward, and the process flow is easy to follow.
Cons
The shipping functionality is somewhat limited and doesn't directly integrate with carriers without a third-party application. Scheduling, especially when data changes rapidly and there's a quick turnaround time from production to shipping, presents challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Automotive, 101-500 employees
More than a year
Sep 16, 2019
Great Value for Small to Mid Range Companies
Great Value for Small to Mid Range Companies
Pros
Visual offers numerous configuration options that allow me to customize the software to suit my company's needs. Compared to other major ERP systems like SAP or Oracle, Visual is relatively easy to learn and administer. The database tables are logically named and easy to navigate for troubleshooting, reporting, and integrating systems. It offers many features that can be quickly set up and used, especially when working with a reliable channel partner like Synergy Resources. Through them, we have discovered various applications such as SmartViews reporting and Configurator-based quoting, which have provided easy wins and maximized the value we derive from Visual.
Cons
When I first started using Visual, it was not always easy to identify red flags in the system or know which reports would help me detect and address issues. The default labor capture system for monitoring the shop floor in Visual has significant limitations. Users can only enter one defect code per transaction, which means they must enter multiple transactions to record scrap. Although the new Shop Floor Mobile app offers improved features, it doesn't address this issue. We had to develop our own labor capture program to meet our specific business needs. Even after using and administering Visual for over seven years, there's still a lot I need to learn about the system. While the system's configurability is a strength, it also requires in-depth knowledge of each option and how the system functions. Our original channel partner for implementation had a highly knowledgeable consultant who showed us the system's potential, but the consultants primarily assigned to our account were far from experts. Implementing Visual with an inexperienced group of consultants led to numerous issues. Since switching our channel partner to Synergy Resources, we've had much better success in resolving problems and utilizing Visual more effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Machinery, 500+ employees
More than a year
Sep 15, 2019
Visual Infor
Visual Infor
Pros
I appreciate the wide range of add-ons available for this software.
Cons
We didn't organize the training sufficiently on our end to convey the level of attention we truly needed as end users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martina
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
Sep 13, 2019
Simply the best ERP software available.
Simply the best ERP software available.
Pros
Infor Visual is the backbone of my entire shop, handling everything from accounting and shop floor management to shipping. I have real-time visibility into the status and performance of all jobs, and the scheduling capabilities have been exceptional.
Cons
Personally, I have no negative comments about Visual.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Machinery, 51-100 employees
More than a year
Sep 08, 2019
Our One-Stop Solution: Infor VISUAL ERP + Synergy Resources
Our One-Stop Solution: Infor VISUAL ERP + Synergy Resources
Pros
While many ERP systems may be similar, Infor VISUAL ERP stands out by providing users with easy access to the data they need and presenting it in a visual format that is easy to comprehend. Even experienced ERP users may appreciate the straightforward process flow of Infor VISUAL ERP. Since it is based on SQL Server, managing the system is simple, and it seamlessly integrates with BI programs like Synergy's SmartViews and Microsoft's Power BI. Instead of opting for quick fixes, Infor VISUAL ERP and the Synergy Resources team focus on long-term solutions that drive organizational growth.
Cons
Like some other reviewers mentioned, Infor VISUAL ERP offers a wide range of features that may exceed the needs of a small organization. During implementation, it can feel overwhelming. However, Synergy Resources helped us identify the necessary features and configure them. Once the initial phase settled down, we began exploring some of the additional features. Over the past three years, several features that we initially considered "extra" have become vital to our daily operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derek
Mining & Metals, 11-50 employees
More than a year
Sep 02, 2019
Evaluation after one year
Evaluation after one year
Pros
Our manufacturing support team finds it incredibly user-friendly.
Cons
The structure of cost reports is poor. We've had to pay extra to obtain decent reports, but even then, we still don't have them. We can't utilize labor scanning as initially promised; we'll need an upgrade to achieve this.
Ease of use
5
Value for money
5
Customer Support
7
Functionality
7
Bob
Machinery, 11-50 employees
Less than a year
Aug 01, 2019
Best Value Manaufacturing ERP
Best Value Manaufacturing ERP
Pros
The scheduling system in Visual is excellent and very intuitive to use. It offers a wealth of hidden functionalities. With its long history and extensive user and consultant base, there is ample support available from both Infor and independent experts.
Cons
New releases often come with more bugs compared to previous versions. Some issues have persisted for years, and Infor refuses to address them.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 101-500 employees
More than a year
Apr 14, 2019
This product continues to confound me, some things as or better than advertised and many not at all.
This product continues to confound me, some things as or better than advertised and many not at all.
Pros
Infor VISUAL is a comprehensive software package that encompasses numerous features in its base product. It is relatively easy to train new users, even those accustomed to other ERP systems.
Cons
First and foremost, let's talk about part revisions. This product doesn't handle part revisions in a manner consistent with accepted engineering practices. It seems like an afterthought, despite users pointing out these shortcomings for years, with no attempts to fix them. It's incredibly frustrating to deal with.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Paul
Aviation & Aerospace, 51-100 employees
More than a year
Jun 17, 2018
A must have for any business..
A must have for any business..
Pros
Accu-Fab Inc. has relied on Infor Visual ERP as a leading software management tool for several years, driving our industry forward. When we decided to upgrade our system, we initially faced challenges with a third-party company. However, upon finding Synergy Resources, we were immediately surrounded by a knowledgeable team with a solid plan of action. Their engineers understood every aspect of the software and swiftly incorporated any modifications from the previous version, ensuring a seamless and rapid implementation. Their efficiency in getting us operational with the upgraded ERP system was outstanding, and we look forward to continuing our partnership with Synergy Resources on future projects. We are grateful for their support!
Cons
None.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
Jan 18, 2018
Synergy's - Soldream implementation success
Synergy's - Soldream implementation success
Pros
The ease of learning and using Infor VISUAL along with its integrated finance, scheduling, and engineering capabilities, makes it an invaluable tool. It also allows for easy uploading of changes in customer demand. The implementation support provided by Synergy is excellent, and the availability of information for better business decision-making is highly beneficial. Quarterly user group meetings further enhance the experience.
Cons
The ability to sort information in the purchasing planning data table is limited. Quantity deviations for operations don't automatically generate replacement demand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark A
Aviation & Aerospace, 51-100 employees
Less than a year
Dec 21, 2017
A Platform we Can Continue to Grow Our Demanding Dynamic Business
A Platform we Can Continue to Grow Our Demanding Dynamic Business
Pros
First and foremost this platform is incredibly intuitive and user friendly. Its ease of use allows new users to quickly grasp the software and become productive. Our dynamic business requires flexibility and the ability to track job progress on machined components while driving MRP on complex bills of materials, some of which are seven levels deep. Other platforms we explored could not handle both requirements or lacked the necessary flexibility. Visual's adaptability has greatly supported our continuous improvement process. During customer and ISO audits, we can confidently showcase our strong, integrated, and streamlined system, with Visual as its foundation17. Infor VISUAL ERP offers excellent inventory management capabilities. It allows us to track and control inventory levels, set reorder points, and manage stock across multiple warehouses. The system provides real-time visibility into inventory status, enabling us to optimize our supply chain and prevent stockouts or overstocking.
Cons
The only con I have noticed so far is that would be the quality of the pre-made reports in Visual. We struggled for years to extract the wealth of data contained within Visual. However, we recently purchased the Smart Views reporting suite and were pleasantly surprised by its standard reports and the ease of creating new ones. Overall, the pros of this platform far outweigh the cons, and I believe our business would be lost without this integrated business tool.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jaimie
Mining & Metals, 11-50 employees
More than a year
Aug 23, 2017
Reliable, Customizable, Continually Improved ERP for Manufacturers
Reliable, Customizable, Continually Improved ERP for Manufacturers
Pros
We have been relying on Infor Visual Manufacturing for many years and it has proven to be a reliable and stable solution. The software is regularly updated and enhanced with input from the user community through Regional User Groups. The support team is responsive and addresses concerns promptly. It's valuable to have direct communication channels with the Product Manager and Infor executives to share feedback and requests. The support site, inforxtreme.com, is a useful resource for knowledgebase searches and issue reporting. While there may be some initial challenges for those new to modern ERP systems or databases, vendor partners like Synergy provide training and assistance in piloting the system and managing other technical requirements such as data migration and add ons.
Cons
Infor can be slow in delivering improvements and minor bugs are not uncommon (although most are resolved fairly quickly). The cost of software add ons can be prohibitive for smaller companies compared to low cost vendors. However, the abundance of resources available through user1. This is a challenging one for me personally. There's very little I don't appreciate about VISUAL. My only advice would be to take it slow if you're implementing it for the first time and transitioning from another ERP system. While they may want to show you everything at once, starting with the basic model is a better approach. Get it up and running, train everyone, and then move on to another module. Remember, it's a marathon, not a race. Master one before moving on to the next. Keep in mind that this is an asset that should provide ROI every year. Create another model once you see its ROI. Maintain the system's currency and health, and it will do the same for you.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Erik
Electrical/Electronic Manufacturing, N/A employees
More than a year
Oct 25, 2015
VISUAL ~ Complete end to end solution; Reliable/Customizable Software
VISUAL ~ Complete end to end solution; Reliable/Customizable Software
Pros
This product is excellent and its easy to use and intuitive. VISUAL consistently improves its functionality based on user feedback and suggestions. From an IT perspective, managing VISUAL is a breeze. I can easily handle data management, connectivity, maintenance, upgrades and customizations. INFOR and Synergy Resources provide exceptional service and support. Their team members are knowledgeable and experienced. The roadmap is well defined, ensuring no surprises in the future.
Cons
Over the years, we have found that upgrading to higher versions of the software can be a bit unstable. There are often bugs that need to be resolved, which is why we always wait for at least a year before upgrading our in house versions.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Edit
Electrical/Electronic Manufacturing, N/A employees
More than a year
Oct 13, 2015
Filters
Infor VISUAL - The best ERP software for small - mid sized Manufacturing Companies
Infor VISUAL - The best ERP software for small - mid sized Manufacturing Companies
Pros
As someone who has been using, training, implementing, and consulting on this product for over 30 years, I can confidently say that there is no other ERP software that can compare to this one. It has all the features and capabilities you could possibly need, from taking you from ideation to getting paid, to handling all client demands such as traceability, certifications, and quality requirements. It's also incredibly versatile for internal needs like MRP, Production Control, Manufacturing Floor, Scheduling, and Maintenance. The reporting capabilities are exceptional, and the support staff is outstanding!
Cons
I must admit, finding a con is tough for me. Theres hardly anything I dislike about VISUAL, but if I were to give advice to someone implementing it for the first time and transitioning from another ERP system, I'd suggest taking it slow. Although they might want to show you everything at once, start with the basic model. Get it up and running, train everyone, and then move on to another module. It's a marathon, not a race. Master one before tackling another. Remember, this is an asset that should bring ROI every year. Create another model once you see its ROI. Keep the system up to date and efficient, and it will do the same for you.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy
Construction, 1-10 employees
More than a year
Jun 03, 2023
Increases the production efficiency with a significant ratio
Increases the production efficiency with a significant ratio
Pros
Infor VISUAL ensures that our products align with market demand, giving us the confidence that we are meeting customer expectations.
Cons
Our experience with Infor VISUAL has been overwhelmingly positive so far, except for some minor issues that aren't worth mentioning here.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ferhat
Machinery, 11-50 employees
Less than a year
Nov 06, 2022
Robust But Difficult
Robust But Difficult
Pros
In essence, Infor VISUAL is a straightforward graphical user interface built on a robust database comprising multiple tables for manufacturing operations. It provides all the necessary tools and functionalities to run our operations, and even more than what most companies require.
Cons
While this software "gets the job done," it doesn't make it simple. The interface isn't intuitive, so it requires extensive training for new users. Additionally, it lacks valuable analytics and makes it challenging to gain insights into your processes.
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Jared
Aviation & Aerospace, 51-100 employees
More than a year
Jul 04, 2022
Everyday grind type of ERP
Everyday grind type of ERP
Pros
With Infor VISUAL, we can seamlessly manage our daily operations, supply chain, accounting, and administrative tasks from a single platform. It stores all our data in SQL, which we are already familiar with.
Cons
It's disappointing that any engineering support beyond their expensive service requires a channel partner, and there are only a few available.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Jorge
Plastics, 51-100 employees
More than a year
Nov 05, 2019
Visual ERP rocks!
Visual ERP rocks!
Pros
The capabilities of this software are extensive. We utilize it for quoting, planning, costing, shipping, and invoicing.
Cons
There's so much to learn�I wish I had more time to absorb it all!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Trevor
Machinery, 11-50 employees
More than a year
Sep 27, 2019
Exceptional Manufacturing software for small to mid-size businesses.
Exceptional Manufacturing software for small to mid-size businesses.
Pros
The manufacturing window in Visual combines Routings and BOLs in a single screen, and the costing functionality is exceptional. Data entry is straightforward, and the process flow is easy to follow.
Cons
The shipping functionality is somewhat limited and doesn't directly integrate with carriers without a third-party application. Scheduling, especially when data changes rapidly and there's a quick turnaround time from production to shipping, presents challenges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pam
Automotive, 101-500 employees
More than a year
Sep 16, 2019
Great Value for Small to Mid Range Companies
Great Value for Small to Mid Range Companies
Pros
Visual offers numerous configuration options that allow me to customize the software to suit my company's needs. Compared to other major ERP systems like SAP or Oracle, Visual is relatively easy to learn and administer. The database tables are logically named and easy to navigate for troubleshooting, reporting, and integrating systems. It offers many features that can be quickly set up and used, especially when working with a reliable channel partner like Synergy Resources. Through them, we have discovered various applications such as SmartViews reporting and Configurator-based quoting, which have provided easy wins and maximized the value we derive from Visual.
Cons
When I first started using Visual, it was not always easy to identify red flags in the system or know which reports would help me detect and address issues. The default labor capture system for monitoring the shop floor in Visual has significant limitations. Users can only enter one defect code per transaction, which means they must enter multiple transactions to record scrap. Although the new Shop Floor Mobile app offers improved features, it doesn't address this issue. We had to develop our own labor capture program to meet our specific business needs. Even after using and administering Visual for over seven years, there's still a lot I need to learn about the system. While the system's configurability is a strength, it also requires in-depth knowledge of each option and how the system functions. Our original channel partner for implementation had a highly knowledgeable consultant who showed us the system's potential, but the consultants primarily assigned to our account were far from experts. Implementing Visual with an inexperienced group of consultants led to numerous issues. Since switching our channel partner to Synergy Resources, we've had much better success in resolving problems and utilizing Visual more effectively.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sam
Machinery, 500+ employees
More than a year
Sep 15, 2019
Visual Infor
Visual Infor
Pros
I appreciate the wide range of add-ons available for this software.
Cons
We didn't organize the training sufficiently on our end to convey the level of attention we truly needed as end users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Martina
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
Sep 13, 2019
Simply the best ERP software available.
Simply the best ERP software available.
Pros
Infor Visual is the backbone of my entire shop, handling everything from accounting and shop floor management to shipping. I have real-time visibility into the status and performance of all jobs, and the scheduling capabilities have been exceptional.
Cons
Personally, I have no negative comments about Visual.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan
Machinery, 51-100 employees
More than a year
Sep 08, 2019
Our One-Stop Solution: Infor VISUAL ERP + Synergy Resources
Our One-Stop Solution: Infor VISUAL ERP + Synergy Resources
Pros
While many ERP systems may be similar, Infor VISUAL ERP stands out by providing users with easy access to the data they need and presenting it in a visual format that is easy to comprehend. Even experienced ERP users may appreciate the straightforward process flow of Infor VISUAL ERP. Since it is based on SQL Server, managing the system is simple, and it seamlessly integrates with BI programs like Synergy's SmartViews and Microsoft's Power BI. Instead of opting for quick fixes, Infor VISUAL ERP and the Synergy Resources team focus on long-term solutions that drive organizational growth.
Cons
Like some other reviewers mentioned, Infor VISUAL ERP offers a wide range of features that may exceed the needs of a small organization. During implementation, it can feel overwhelming. However, Synergy Resources helped us identify the necessary features and configure them. Once the initial phase settled down, we began exploring some of the additional features. Over the past three years, several features that we initially considered "extra" have become vital to our daily operations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derek
Mining & Metals, 11-50 employees
More than a year
Sep 02, 2019
Evaluation after one year
Evaluation after one year
Pros
Our manufacturing support team finds it incredibly user-friendly.
Cons
The structure of cost reports is poor. We've had to pay extra to obtain decent reports, but even then, we still don't have them. We can't utilize labor scanning as initially promised; we'll need an upgrade to achieve this.
Ease of use
5
Value for money
5
Customer Support
7
Functionality
7
Bob
Machinery, 11-50 employees
Less than a year
Aug 01, 2019
Best Value Manaufacturing ERP
Best Value Manaufacturing ERP
Pros
The scheduling system in Visual is excellent and very intuitive to use. It offers a wealth of hidden functionalities. With its long history and extensive user and consultant base, there is ample support available from both Infor and independent experts.
Cons
New releases often come with more bugs compared to previous versions. Some issues have persisted for years, and Infor refuses to address them.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
N/A, 101-500 employees
More than a year
Apr 14, 2019
This product continues to confound me, some things as or better than advertised and many not at all.
This product continues to confound me, some things as or better than advertised and many not at all.
Pros
Infor VISUAL is a comprehensive software package that encompasses numerous features in its base product. It is relatively easy to train new users, even those accustomed to other ERP systems.
Cons
First and foremost, let's talk about part revisions. This product doesn't handle part revisions in a manner consistent with accepted engineering practices. It seems like an afterthought, despite users pointing out these shortcomings for years, with no attempts to fix them. It's incredibly frustrating to deal with.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Paul
Aviation & Aerospace, 51-100 employees
More than a year
Jun 17, 2018
A must have for any business..
A must have for any business..
Pros
Accu-Fab Inc. has relied on Infor Visual ERP as a leading software management tool for several years, driving our industry forward. When we decided to upgrade our system, we initially faced challenges with a third-party company. However, upon finding Synergy Resources, we were immediately surrounded by a knowledgeable team with a solid plan of action. Their engineers understood every aspect of the software and swiftly incorporated any modifications from the previous version, ensuring a seamless and rapid implementation. Their efficiency in getting us operational with the upgraded ERP system was outstanding, and we look forward to continuing our partnership with Synergy Resources on future projects. We are grateful for their support!
Cons
None.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Electrical/Electronic Manufacturing, 51-100 employees
Less than a year
Jan 18, 2018
Synergy's - Soldream implementation success
Synergy's - Soldream implementation success
Pros
The ease of learning and using Infor VISUAL along with its integrated finance, scheduling, and engineering capabilities, makes it an invaluable tool. It also allows for easy uploading of changes in customer demand. The implementation support provided by Synergy is excellent, and the availability of information for better business decision-making is highly beneficial. Quarterly user group meetings further enhance the experience.
Cons
The ability to sort information in the purchasing planning data table is limited. Quantity deviations for operations don't automatically generate replacement demand.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark A
Aviation & Aerospace, 51-100 employees
Less than a year
Dec 21, 2017
A Platform we Can Continue to Grow Our Demanding Dynamic Business
A Platform we Can Continue to Grow Our Demanding Dynamic Business
Pros
First and foremost this platform is incredibly intuitive and user friendly. Its ease of use allows new users to quickly grasp the software and become productive. Our dynamic business requires flexibility and the ability to track job progress on machined components while driving MRP on complex bills of materials, some of which are seven levels deep. Other platforms we explored could not handle both requirements or lacked the necessary flexibility. Visual's adaptability has greatly supported our continuous improvement process. During customer and ISO audits, we can confidently showcase our strong, integrated, and streamlined system, with Visual as its foundation17. Infor VISUAL ERP offers excellent inventory management capabilities. It allows us to track and control inventory levels, set reorder points, and manage stock across multiple warehouses. The system provides real-time visibility into inventory status, enabling us to optimize our supply chain and prevent stockouts or overstocking.
Cons
The only con I have noticed so far is that would be the quality of the pre-made reports in Visual. We struggled for years to extract the wealth of data contained within Visual. However, we recently purchased the Smart Views reporting suite and were pleasantly surprised by its standard reports and the ease of creating new ones. Overall, the pros of this platform far outweigh the cons, and I believe our business would be lost without this integrated business tool.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jaimie
Mining & Metals, 11-50 employees
More than a year
Aug 23, 2017
Reliable, Customizable, Continually Improved ERP for Manufacturers
Reliable, Customizable, Continually Improved ERP for Manufacturers
Pros
We have been relying on Infor Visual Manufacturing for many years and it has proven to be a reliable and stable solution. The software is regularly updated and enhanced with input from the user community through Regional User Groups. The support team is responsive and addresses concerns promptly. It's valuable to have direct communication channels with the Product Manager and Infor executives to share feedback and requests. The support site, inforxtreme.com, is a useful resource for knowledgebase searches and issue reporting. While there may be some initial challenges for those new to modern ERP systems or databases, vendor partners like Synergy provide training and assistance in piloting the system and managing other technical requirements such as data migration and add ons.
Cons
Infor can be slow in delivering improvements and minor bugs are not uncommon (although most are resolved fairly quickly). The cost of software add ons can be prohibitive for smaller companies compared to low cost vendors. However, the abundance of resources available through user1. This is a challenging one for me personally. There's very little I don't appreciate about VISUAL. My only advice would be to take it slow if you're implementing it for the first time and transitioning from another ERP system. While they may want to show you everything at once, starting with the basic model is a better approach. Get it up and running, train everyone, and then move on to another module. Remember, it's a marathon, not a race. Master one before moving on to the next. Keep in mind that this is an asset that should provide ROI every year. Create another model once you see its ROI. Maintain the system's currency and health, and it will do the same for you.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Erik
Electrical/Electronic Manufacturing, N/A employees
More than a year
Oct 25, 2015
VISUAL ~ Complete end to end solution; Reliable/Customizable Software
VISUAL ~ Complete end to end solution; Reliable/Customizable Software
Pros
This product is excellent and its easy to use and intuitive. VISUAL consistently improves its functionality based on user feedback and suggestions. From an IT perspective, managing VISUAL is a breeze. I can easily handle data management, connectivity, maintenance, upgrades and customizations. INFOR and Synergy Resources provide exceptional service and support. Their team members are knowledgeable and experienced. The roadmap is well defined, ensuring no surprises in the future.
Cons
Over the years, we have found that upgrading to higher versions of the software can be a bit unstable. There are often bugs that need to be resolved, which is why we always wait for at least a year before upgrading our in house versions.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Edit
Electrical/Electronic Manufacturing, N/A employees
More than a year
Oct 13, 2015