Total 11 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

9%

4

Stars

91%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

L

Lisa

MW limited, - employees

4.0
October 2020

Brilliant

Pros

Fantastic software and a very helpful team also! Very good for sending company emails. Easy to use.

Cons

I wish there was an undo button.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

M

Malii

intercultures, 51-100 employees

4.0
October 2020

Really love using it

Pros

friendly, efficient, effective, and accessible customer service when I have a question - ease of use/user-friendly - saves histories.

Cons

wish had some international distribution benchmarks; all info seems to be US-centric.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

N

Nikki

Comet Creative, 1-10 employees

4.0
September 2020

Emma has made our work life very simple

Pros

Emma allows a high level of customization which is my favorite part. The learning curve is small. The software is very smart.

Cons

Sometimes two tasks get mixed up because of the software features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

J

Jade

Transparent, - employees

4.0
September 2020

Intelligent software

Pros

The user face is smart and intuitive. Building out emails is so simple.

Cons

Their support team is not so great.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

K

Keith

NYU Rory Meyers College of Nursing, 51-100 employees

4.0
September 2020

Very satisfied

Pros

The WYSIWYG is pretty reliable and intuitive. The list management is easy to use and sending an email to multiple audiences is so clear that there is no possible confusion to send to the wrong groups.

Cons

The Word clipboard feature doesnt always work. The template building is a little annoying.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

R

Rebecca

BOND DEALERS OF AMERICA, N/A employees

4.0
September 2020

Im very satisfied

Pros

Emma has excellent features, great analytic tools, professional templates. A very effective and simple software.

Cons

Copy and pasting in blocks is annoying because it requires extra steps than usual.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

CM

Charlie M

Marketing Generalists, 500+ employees

4.0
July 2020

Exceptional

Pros

Easy, reliable, and intuitive. You really NEED Emma for your practice.

Cons

It is a little expensive which I dont really like.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J

Jessica

Med Aesthetics Group, 1-10 employees

4.0
June 2020

Awesome experience

Pros

Emma has excellent customer service, Love all the features.

Cons

The templates have some issues and they dont open sometimes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

M

Mary

Rocky Mountain MicroFinance Institute, 11-50 employees

4.0
November 2019

Emma has made our life easy

Pros

The first best thing about Emma is that it makes newsletters very simple. The analytics it provides are sp useful. Having a built-in a/b test is particularly helpful in comparing different messages.

Cons

It takes forever to load.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9

M

Myca

United Methodist Communications, 101-500 employees

4.0
September 2019

I am in love with EMMA

Pros

It is the most intuitive email marketing platform. Excellent customer service.

Cons

I would want EMMA to manage more complex data.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

M

Miranda

Marketing assistant, 1-10 employees

5.0
August 2019

Its great so far

Pros

We have been using this software for a lot of our tasks and let me tell you, it surprises us every time.

Cons

Nothing so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8