Mailchimp Software

Mailchimp Software Reviews

Total 4103 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SS

Subhobrata S.

Management Consulting, N/A employees

Less than a year

5.0
May 2025

Simple bulk email campaigns

Pros

Getting started with it feels very easy and the interface is simple enough that beginners can pick it up quickly. It works especially well for first-time users who need to send bulk email campaigns. You can also include images, CTAs and all the essential elements you'd want in an email.

Cons

One downside is that the free version doesn't let you remove it branding. Also, the AI features are locked behind the most expensive plan only.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GA

Gabriel A.

Package/Freight Delivery, N/A employees

Less than 6 months

5.0
May 2025

newsletter templates save time

Pros

Their available templates make putting together a newsletter a really simple process. The whole platform feels easy and user-friendly.

Cons

I do wish uploading contacts was a bit more convenient but the bulk upload feature still helps a lot. We just need to spend a little time formatting everything correctly first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL

James L.

Retail, N/A employees

Less than a year

3.0
May 2025

good for entry-level email marketing

Pros

It works really well if you're just getting started with email marketing and need something geared toward beginners.

Cons

Once I tried to grow it for ecommerce use, scaling became difficult.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

SM

Stacey M.

Child Day Care Services, N/A employees

Less than 6 months

5.0
May 2025

newsletter tracking that delivers

Pros

Creating newsletters, sending updates and managing general contacts with it was really simple and keeping track of everything was just as convenient.

Cons

The only small issue I ran into was getting each newsletter to personalize the greeting with the recipient's name but it wasn't a major problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DP

Derrick P.

Education Management, N/A employees

More than a year

5.0
May 2025

user-friendly and worth it

Pros

it has been very simple to manage and use. The pricing also feels worthwhile and the interface is very user-friendly.

Cons

We haven't run into any problems while using it. It has been performing reliably for more than two years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CC

Chermaine C.

Health, Wellness and Fitness, N/A employees

Less than a year

5.0
May 2025

quick email campaigns

Pros

Designing an email was really easy with the ready-made templates. I also appreciated being able to embed links into buttons and sending out an email blast was simple and efficient.

Cons

The only downside was that it took a bit of extra time to manually enter my clients' email addresses into it since I couldn't automatically export them from another software platform that wasn't supported.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Anna M.

Design, N/A employees

Less than a year

3.0
May 2025

campaign sending feels simple!!

Pros

Sending campaigns felt very simple and the whole process was simple to follow, with a bit of humor built in along the way. It also used to offer really strong templates.

Cons

Over time though, it got far too complicated and stopped feeling simple at all. The free plan is also extremely limited, to the point of being almost useless.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

CH

Clifford H.

Design, N/A employees

Free trial

4.0
May 2025

versatile marketing hub

Pros

The interface is very user-friendly and the free plan is a nice bonus. It also comes with automation features, plus design tools and templates that make creating campaigns much more manageable. Overall, it works as a versatile marketing hub.

Cons

One downside is that the pricing climbs pretty quickly as your contact list gets bigger. Some advanced features also feel limited and the free plan only allows up to 1,000 emails per month which can be restrictive.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

RC

Regina C.

Internet, N/A employees

Less than 6 months

5.0
May 2025

helpful for marketing outreach

Pros

It worked well for sending promotional emails and marketing campaigns to both my existing customers and potential clients.

Cons

The functionality felt somewhat limited and a few filtering options I needed just weren't included.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JD

Johnathan D.

Education Management, N/A employees

More than a year

5.0
May 2025

friendly email marketing tool

Pros

This has been an excellent tool for email marketing. It's very simple to use and keep up with and the interface feels really user-friendly.

Cons

Up to this point, everything has gone well. it has been working reliably for us and I haven't run into any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BO

Babatunde O.

Market Research, N/A employees

More than a year

5.0
May 2025

Excellent free plan for subscribers

Pros

Getting started with the free plan was really useful because it let me use the platform and collect email subscribers through a simple form.

Cons

After some time, about half of the messages I sent to my mailing lists started landing in spam.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MF

Mandy F.

Health, Wellness and Fitness, N/A employees

More than a year

5.0
May 2025

simple setup and clear tutorials

Pros

Everything about it feels easy and uncomplicated. Whenever I need help using a feature, there are tutorial videos available and the process is broken down into clear, step-by-step instructions. That made the program really simple to navigate.

Cons

I do wish the paid plans offered better options. Once you go beyond the free email limits, the pricing just doesn't feel very competitive compared with other paid programs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TH

Tanner H.

Financial Services, N/A employees

Free trial

4.0
May 2025

nice app and quick setup

Pros

The app felt pretty easy to me and I really like the overall look and feel. I'm still learning my way around but as I build campaigns, I haven't found it difficult to jump in and get started.

Cons

Creating an email from the mobile app has been a bit challenging so far even though the app itself has a clean and pleasant layout.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MV

Marian V.

Marketing and Advertising, N/A employees

Less than a year

5.0
May 2025

clean email building experience

Pros

Creating emails feels easy and user-friendly in my experience. I don't need any coding knowledge since I can focus entirely on designing the email itself.

Cons

As your contact list gets bigger, it starts to become more expensive. A few of the tools also take some time to figure out and learn.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ES

Esther S.

Religious Institutions, N/A employees

More than a year

5.0
May 2025

helpful email metrics and newsletters

Pros

For our team, it has been really useful for sending bulk emails and newsletters. One thing I especially appreciate is the weekly email it sends with statistics on usage and open rates.

Cons

The free plan comes with a limited number of templates which can be restrictive. On top of that some recipients miss the emails because they end up in spam.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SE

SItav E.

Pharmaceuticals, N/A employees

Less than a year

5.0
May 2025

quick to learn and lovely results

Pros

What surprised me most was how quickly I was able to learn it and start creating visually impressive campaigns and templates. Even without a graphic design background, I can still put together professional-looking outreach.

Cons

Honestly, I have no complaints. it was very easy to learn and use-when I joined a previous job, I had never worked with it before and within just a week I felt completely comfortable using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS

Taylor S.

Religious Institutions, N/A employees

More than a year

4.0
May 2025

reliable bulk email sender

Pros

As a bulk email solution, it has been very dependable for me even on the free plan. I also find managing email groups with tags easy and helpful for staying organized.

Cons

The email design tools in it feel pretty limited. The interface is a bit frustrating and both the overall look and feature set could use a noticeable upgrade.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

YMD

Ylenia Maria D.

Internet, N/A employees

More than a year

5.0
April 2025

versatile campaigns in minutes

Pros

What impressed me most is how simple it feels to use while still being highly versatile. Even without advanced technical skills, I can create professional and well-organized campaigns in just a few steps. The email automation, customizable templates and integrations with other tools make it a complete solution for our communication needs.

Cons

One aspect that could be better is the pricing structure some advanced features are only included in paid plans and the cost can rise quickly as your contact list grows. On top of that some of the more technical customization options are not as simple to set up.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ZS

Zoe S.

Education Management, N/A employees

More than a year

5.0
April 2025

friendly interface and great results

Pros

For our organization, it has been a really valuable tool. I find the interface very user-friendly which makes the platform easy to navigate and use.

Cons

Everything has been working well for us. I honestly do not have any negative feedback to share about it at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Jason M.

Retail, N/A employees

Less than 6 months

5.0
April 2025

reliable campaigns and landing pages

Pros

Over the past few years, it has become my go-to solution for marketing campaigns, CRM activities and landing page creation. I've found it very dependable and even the free plan provides enough features to be genuinely useful.

Cons

One thing that bothered me was how quickly the pricing goes up as my contact list grows and the add-on modules are also pretty expensive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10