Mailchimp Software Reviews

Pros

Right away, the user-friendly design made it simple to work in and I also appreciated how well the program integrated with other tools. Overall, it's a really good program!

Cons

What bothered me was the text looking completely normal while I was editing it, then appearing all messed up once I sent it out. The spacing and formatting would get really weird.

Pros

Everything about the software feels built with accessibility in mind so it's very user-friendly and easy to navigate. It doesn't take long to get comfortable with the different features and there's no steep learning curve getting in the way. Because of that, users can start making the most of its capabilities pretty quickly. The accessibility of the software really makes it simple to use and fast to learn.

Cons

At this point, I honestly haven't run into any real issues while using the software. The only thing I'd like to see down the line is the addition of some AI features especially for building templates.

Pros

It's been really helpful for managing and staying in touch with our employees through different channels, including social media, email and various landing pages.

Cons

There's honestly not much to complain about. I'm happy with most of what it offers and it's been a really reliable communication tool for us.

Pros

Once everything is fully set up, the platform works really well most of the time and is fairly simple to use.

Cons

Any time something goes wrong with my account, the experience is absolutely awful. I have been trying to get my domain authenticated for 6 weeks now. I followed the instructions on the website and spent countless hours on chat support but nothing has been resolved. It has been incredibly frustrating and honestly makes me want to cancel my account(s).

Pros

Getting started with it is pretty easy. Editing pictures feels effortless and the integration with Facebook, Instagram and Twitter is something I really appreciate.

Cons

Basic version does not come with much documentation or help which can be frustrating. I also wish there were a community forum where users could talk through issues as they come up.

Pros

Working with it feels very easy and it adapts really well from large screens down to smaller ones. I especially appreciate the way templates are managed separately from campaigns.

Cons

The interface changes have made older experience less useful and now adding one or more users to lists feels more difficult than it used to be.

Pros

Everything runs really well. Like most SaaS tools, the free plan comes with a few important limitations but it's still highly flexible for creating, sending and tracking marketing emails. It does exactly what it's meant to do.

Cons

It's hard to complain too much about a free service, honestly. If I could add one thing, I'd want exported contacts to include the Contact Rating since that's the list you'd use to call people and understand why they're not engaging.

Pros

Getting started with it is easy and the design works really well. It's practical to use especially since I've been using the website for a long time so I already know how to work efficiently and get things done quickly.

Cons

The price is the biggest problem. It feels ridiculous and the way subscribers are counted is seriously frustrating. That's honestly one of the main reasons I've had to start looking at more affordable alternatives.

Pros

It works well for both quick announcements and longer email newsletters. We use it for a monthly arts newsletter that goes out to individuals and also gets shared across social media.

Cons

Getting the formatting exactly right can be a little frustrating at times although that may partly come down to my limited tech skills. Switching users was also difficult when our assistant left and someone new took over.

Pros

Packed with useful features and it's very user-friendly. The onboarding team really knows their stuff which made getting started much easier. It works especially well for landing pages and connects nicely with booking software.

Cons

One thing I miss is phone-based customer support. Help is limited to SMS and email and these days it's pretty uncommon to reach a real person. I do wish it offered live customer service reps you could actually speak with.

Pros

A simple, no-frills platform that's easy to work with and the email builder is very easy. It's a low-cost option that works well when budget is a concern.

Cons

The design tools are more basic than what you get with some other platforms. Even though it's built as a budget-friendly solution, it still gets the job done efficiently.

Pros

it has been a reliable option for handling email marketing. Putting campaigns together is pretty easy, audience segmentation is useful and the reporting makes it simple to keep an eye on performance. They also run promotions through Rakuten fairly often and right now there's even 40% cashback.

Cons

From a marketer's perspective, the biggest downsides are the fairly limited automation tools and the way pricing quietly climbs as your contact list gets bigger. It starts out affordable but over time you can end up paying more than you would for a much better CRM. Customization also feels a bit frustrating and advanced segmentation is more difficult than it really needs to be.

Pros

Right from the start, this tool felt incredibly powerful. It was simple to learn and use and the user interface is very friendly and welcoming.

Cons

There is nothing about it that I dislike. It has been working really well for us ever since we started using it.

Pros

Compared with other software, it is more affordable and much simpler to learn and use. It also integrates well with other tools which makes it even more useful.

Cons

Honestly, I can't think of anything I dislike about it. I would definitely recommend using it.

Pros

It's fairly affordable and for the most part, simple to navigate. One thing that works really well is being able to use a single login across multiple departments.

Cons

Working with new lists, adding contacts and merging duplicates is a real headache. The contact side of the system feels very disorganized. I can't easily tell how many contacts I actually have, how many duplicates are in there and so on.

Pros

this tool feels easy and user friendly to work with. Its integrations with Eventbrite and other platforms make it simple to bring in new subscribers.

Cons

The email formatting can be glitchy at times and a bit difficult to navigate. There also aren't as many customization options as I would want.

Pros

Building email templates is really simple thanks to the drag-and-drop editor and the sending network performs well too, with great open and click rates.

Cons

At times, the software feels a bit laggy and doesn't respond quickly enough and the audience selection feature is only average.

Pros

it feels like the go-to option for newsletters for good reason. It offers pricing and feature tiers that fit most service levels and it scales nicely as your newsletter expands. It also connects really well with my organization's CRM which has been a big plus.

Cons

A few of the metrics it shows are a bit unclear especially how it defines subscribers as 'often,' 'sometimes,' or 'rarely' engaged. I've also run into problems when trying to exclude certain audience segments correctly. On top of that, the email designer can be frustrating to work with at times.

Pros

This email marketing platform is easy to use and includes some basic CRM features. It's also fairly affordable compared with several other options on the market.

Cons

In the end, it feels caught in the middle-more advanced platforms offer broader and better functionality, while lower-end tools cost less and still provide enough for what many users need.

Pros

This platform turned out to be a really great tool for keeping all of our contacts organized. Sending emails through it was always a quick and simple process.

Cons

The part I liked least about it was the built-in templates on the platform. We ended up needing to create most of our own templates instead.