Mailchimp Software Reviews
Total 4172 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars5%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Apparel & Fashion, N/A employees
Less than a year
“beautiful campaigns with fast launches”
Pros
Creating eye-catching campaigns feels really easy for our team which has been especially useful when promoting seasonal releases or limited-time offers. We can build polished, on-brand emails quickly with the drag-and-drop editor even when team members don't have a design background.
Cons
Managing both online customers and in-store shoppers creates a lot of overlapping audience segments. We've ended up manually cleaning out duplicates more often than we should and the sync with our e-commerce backend isn't always reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, N/A employees
Less than a year
“smart stats and simple campaign flow”
Pros
One of the first things I noticed was how user-friendly the platform feels. I also appreciate that the campaign statistics and management tools are smart, clear and easy to access.
Cons
A few features are locked behind the next pricing tier and they appear available until you actually try to use them and realize they are not included.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, N/A employees
More than a year
“email campaigns made simple”
Pros
Managing my email campaigns and newsletters with this platform has been really easy.
Cons
It may be priced a little higher than some competing options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education Management, N/A employees
Less than a year
“budget-friendly with decent results”
Pros
For me, one of the biggest advantages was the affordable pricing. It delivered great results without requiring me to spend very much.
Cons
Even as a budget option, I don't think the emails come across as very polished or sophisticated.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Insurance, N/A employees
More than a year
“simple templates for campaigns”
Pros
Compared to many other email marketing tools I've used, this one feels much easier to get started with. I found the simple setup and drag-and-drop builder made creating and launching campaigns simple even as a beginner. The pre-designed templates also look professional and give me plenty of flexibility for different campaign goals.
Cons
One downside with it is that it does not support affiliate marketing. It also currently lacks a way to automate customer segmentation across different marketing lists.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Education Management, N/A employees
More than a year
“fast tracking and clean analytics”
Pros
The interface felt easy from day one so I can access the features I need without wasting time. I also appreciate how efficiently the app performs while using very few resources. Real-time tracking has been especially useful when I need to make quick adjustments and the way it organizes data makes analysis much easier for me. I also like that click tracking is enabled by default making the platform practical right out of the box.
Cons
One important limitation is that we have no way to tell whether a message ended up in the spam folder. That's a serious issue for us because it makes it hard to predict the most common reasons why it happens.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, N/A employees
Less than a year
“affordable and simple campaign tool”
Pros
Pricing was one of the first things that stood out to me as a major advantage. I find it very affordable and well worth the cost. The interface feels fluid and simple and I appreciate that it avoids unnecessary distractions. The A/B campaign section is clearly organized making it easy for me to understand and manage tests. I also have plenty of flexibility to customize campaigns and adjust details as needed.
Cons
It hasn't been an issue on my side but setting up some features does require technical knowledge and that could slow implementation down for certain companies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Building Materials, N/A employees
Free trial
“flexible customization and integration”
Pros
What I like most is how simple it is to use while still giving me plenty of flexibility. I can tailor things to my preferences especially when it comes to customization and integrations.
Cons
One downside is the customer support which leaves a lot to be desired. The pricing also feels expensive for the value you get compared with other options and the sign-up process can be a hassle.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, N/A employees
More than a year
“perfect for starting out”
Pros
As one of the first tools I used when starting out in virtual sales, it proved to be a great choice for me. I found it affordable and it works particularly well for people who are just beginning their business journey.
Cons
At the beginning, I didn't really understand how to use the platform so I wasn't able to get the most out of it right away. Since then, they've put out commercials and there are YouTube videos that help new users learn how to use the product properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Management Consulting, N/A employees
More than a year
“time-saving email campaigns”
Pros
Getting started was easy for me and running bulk email campaigns has been simple ever since. It saves me a significant amount of time and makes managing campaigns much easier.
Cons
Honestly, not really anything major. I only run into an occasional glitch here and there and it's probably just user error.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, N/A employees
More than a year
“helpful email tracking”
Pros
Sending mass emails with it is pretty easy and the email open tracking is really useful.
Cons
It can get a bit confusing at times when I'm managing a few different mail blasts at once.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Entertainment, N/A employees
Less than a year
“Perfect tool!”
Pros
Back when it was focused on email campaigns, this was an excellent product for getting started small and scaling up over time.
Cons
Ever since Intuit acquired it, it hasn't felt the same especially in how long-time customers have been treated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, N/A employees
More than a year
“drag-and-drop email builder shines”
Pros
Putting emails together is quick and effective thanks to the drag-and-drop templates. On top of that, creating standalone landing pages and connecting them is just as simple which makes the whole process really convenient.
Cons
Managing lists is where it gets frustrating. Even when I spend time updating tags or categories, the results still don't feel as accurate or reliable as I need them to be.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Writing and Editing, N/A employees
More than a year
“all-in-one marketing favorite”
Pros
This software has been a pleasure to use. It's very user-friendly, works as an all-in-one marketing tool and is beginner-friendly while still being useful across any social media platform.
Cons
Only downside I've noticed is related to pricing. The free plan is excellent but the paid plan gets expensive once you want access to the more advanced features.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, N/A employees
Less than a year
“powerful mailing list toolkit”
Pros
Getting the hang of it was quick and it comes with a rich set of features for managing and maintaining mailing lists. The integrations are also really useful especially with HubSpot.
Cons
The free plan feels a bit limited although that is partly me trying to keep costs down. We also noticed that it can sometimes be slow when sending out emails.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Retail, N/A employees
More than a year
“newsletter revenue is clear”
Pros
Using it is pretty easy overall. It made newsletter revenue easy to understand and putting newsletters together and sending them out is fast.
Cons
One frustration was how difficult the flows were to locate-the naming made it hard to distinguish one from another. On top of that, the analytics could be confusing to read and didn't always give a clear picture at a glance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Fund-Raising, N/A employees
More than a year
“love using it for newsletters”
Pros
Sending my daily newsletter with it has been really easy. I use it every single day to reach my supporters and the feedback I get about it has been consistently positive.
Cons
I really do not have much to complain about. The only thing that comes to mind is that the formatting options can feel a bit limited but I have figured out ways to work around that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, N/A employees
More than a year
“flexible templates and newsletters”
Pros
Managing email lists has been easy and putting together e-newsletters is simple to handle. Rearranging content blocks is quick and the templates are user-friendly with plenty of options to choose from.
Cons
The reporting setup and the suggested send times didn't always turn out to be very reliable. Resizing images was also a bit difficult.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, N/A employees
Free trial
“professional templates that deliver”
Pros
This platform feels very easy even if you're completely new to email marketing. The templates look polished and professional without being too complicated which makes creating campaigns much less intimidating. I also appreciate being able to track how many people open my emails since that gives me a better idea of what my audience responds to.
Cons
A downside is that some of the more advanced features, such as automations and additional integrations, are locked behind the paid plan. It can also feel a bit overwhelming in the beginning when you're faced with so many options especially if you're just starting out with email marketing.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Construction, N/A employees
Less than 6 months
“simple and hassle-free tool”
Pros
Using it feels really simple and getting around the platform is simple from the start.
Cons
Honestly don't have any complaints. It really makes everything a lot more manageable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10