Christina L.
Real Estate, N/A employees
Less than a year
“Beautiful design and simple contact imports”
Pros
Design tools are clean, attractive and very user-friendly. Importing batch contacts into the database wasn't complicated and updating individual contacts is easy too.
Cons
One frustrating part is how often they raise their pricing and it's becoming extremely expensive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jerome C.
Education Management, N/A employees
Free trial
“clean interface for campaigns”
Pros
Interface is well designed and user-friendly which makes it quick to create and send marketing emails.
Cons
Free plan reaches its limits pretty fast and the paid subscription is fairly expensive.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Ramos J.
Education Management, N/A employees
Less than 6 months
“powerful personalization tools”
Pros
One thing that really works well is the powerful personalization it offers which lets you build dynamic content that drives better engagement. The AI-powered recommendations are also a big plus since they help create more personalized email content.
Cons
Landing page builder feels fairly limited when it comes to functionality especially compared with other similar tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alejandra T.
Computer & Network Security, N/A employees
Less than a year
“Amazing email campaign tool”
Pros
Really easy to use and it covers everything needed for running an email campaign.
Cons
There are no major downsides. Its simplicity is actually a plus. Occasionally though, images can be a bit difficult to adapt into the HTML.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria T.
Mental Health Care, N/A employees
Less than a year
“very user-friendly interface”
Pros
Working with the interface felt really user-friendly and easy.
Cons
Pricing and tiered plans felt a little too expensive for the way I use it.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Maddie T.
Hospital & Health Care, N/A employees
Less than a year
“powerful A/B testing insights”
Pros
There are so many testing options available. The A/B testing features, in particular, make it really clear which emails are doing better and help guide what to send in future campaigns.
Cons
It does get pricey. As your email list grows and you add more contacts, the cost keeps increasing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Fernando P.
Health, Wellness and Fitness, N/A employees
More than a year
“handy email client base”
Pros
It's a useful tool to have as an email client base.
Cons
Professional version costs too much.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jake S.
E-Learning, N/A employees
More than a year
“custom-branded templates that shine”
Pros
Creating templates for marketing is really useful and being able to add your logo and brand colors makes it feel customized specifically to your business.
Cons
The audience section can get a bit wonky which makes it difficult to keep track of everyone in your it system and where they belong.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jay M.
Marketing and Advertising, N/A employees
More than a year
“great email marketing fit”
Pros
It does a good job with email marketing campaigns and it connects nicely with our hosted email service and Nutshell CRM.
Cons
One limitation is that you can't group companies and the import process for adding names and contacts is very limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Nicole T.
Online Media, N/A employees
More than a year
“user-friendly and full of tutorials”
Pros
The interface is very user friendly and there are plenty of tutorials to help you get started. It also offers good value for the price.
Cons
Having to reverify every two weeks is frustrating especially when you have assistants handling posts for you.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
De L.
Religious Institutions, N/A employees
More than a year
“Great for newsletter builder”
Pros
Creating newsletters feels very user-friendly and the whole design process is simple to work with.
Cons
Subscriber list section could use a bit of an update. It would also be nice if there were some kind of discount or referral reward when I share it with others and they start using it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
David S.
Business Supplies and Equipment, N/A employees
More than a year
“powerful for full-time work”
Pros
This is an excellent product if you're using it as part of your full-time job. It feels built for people who work with it regularly and need something powerful day to day.
Cons
It feels overly complicated at times. Getting to the specific items I actually wanted to work with was harder than I expected and the navigation can be pretty confusing.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Heldor G.
Mental Health Care, N/A employees
Less than 6 months
“fantastic free email sending”
Pros
Having access to such a capable free version has been a big plus since it lets me send a large number of emails without paying anything.
Cons
The templates are a bit confusing at first but it is nothing that cannot be worked out after a minute or two of thinking it through.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, N/A employees
More than a year
“bulk emailing works well”
Pros
Being able to send bulk emails with this product was something I really appreciated.
Cons
One thing I didn't like was that the click tracking could sometimes break links and create problems.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Kimberly R.
Fine Art, N/A employees
Less than a year
“Perfect email automation”
Pros
Using it helped me automate emails and put together a newsletter which was something I really appreciated.
Cons
A lot of customers unsubscribed pretty quickly because they felt the messages came across as spam.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
James G.
Religious Institutions, N/A employees
More than a year
“free plan with stellar emails”
Pros
One of the best parts about it is that it stays free up to a certain number of email contacts. I use it all the time and creating polished, standout emails is simple.
Cons
The part I do not care for is that emails on your list cannot be permanently deleted-they only get archived instead.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elena D.
Consumer Electronics, N/A employees
More than a year
“simple workflows for small teams”
Pros
A free plan is available that works well for a small business and the platform feels very simple to use. You can set up CRM marketing workflows once and let them run without having to constantly check on them or send messages to each customer one by one.
Cons
Pricing climbs a lot once your customer list starts growing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Allison C.
Marketing and Advertising, N/A employees
Less than a year
“free starter for email marketing”
Pros
As a free starting point for email marketing, this works really well. A lot of people begin with it for that reason alone since there's no cost to get started. It covers the basics nicely and I know they've added plenty of features since I first used it.
Cons
One thing that bothers me is paying more just because your contact list gets bigger. Deliverability also hasn't been the best and I think part of that comes from so many it users not really knowing what they're doing which ends up affecting overall deliverability.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
7
Leonard M.
Telecommunications, N/A employees
More than a year
“plenty of templates with simple setup”
Pros
it is really simple to use and comes with a wide range of email templates that help us put together strong marketing campaigns.
Cons
One issue has been BounceBack emails. Getting the email domains configured correctly is a bit complicated and can be difficult to set up properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rick L.
Computer Games, N/A employees
Less than 6 months
“handy templates and outreach”
Pros
Using the templates, sending mass emails and keeping contacts organized has been really useful.
Cons
It's missing email integration with Google and the mobile version isn't very user-friendly.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5