Mailchimp Software Reviews
Total 4172 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars5%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, N/A employees
Less than a year
“email automation is simple”
Pros
Setting up email campaigns is much easier to automate with this tool.
Cons
There really isn't anything I'd want to change about this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, N/A employees
More than a year
“audience organization that delivers”
Pros
it helps me break all of my client lists into clearly separated audiences, keep campaigns organized around those specific groups and send polished marketing materials out on time.
Cons
A few of the newsletter and email templates feel too restrictive in how they're built and whenever I want to make something more original, I end up having to use the custom or blank layouts to get the result I'm after. That feels a bit countersimple to me. Templates should provide a great starting point for a design while still offering much more room for customization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, N/A employees
Less than a year
“user-friendly setup and features”
Pros
Navigating it feels very natural which is especially helpful for non-technical users who have little to no experience. The core features are easy and user-friendly so it doesn't take long to get comfortable with the platform.
Cons
If your business has a bigger audience, the cost can climb pretty fast because of how it counts contacts. The customer support is also quite weak on the lower-tier plans which I really don't agree with. If you're paying to use the platform, you should be treated like a customer and receive the same level of service.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Hardware, N/A employees
Less than a year
“powerful features and clean interface”
Pros
The interface feels simple right away and the platform comes packed with industry-leading features.
Cons
Price is on the higher side and a few features still need more detailed settings.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Design, N/A employees
More than a year
“pricing went completely overboard”
Pros
I used to really enjoy the email campaigns and the gorgeous landing pages.
Cons
New pricing is absurd, over $300 a month just for the lowest tier.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Non-Profit Organization Management, N/A employees
More than a year
“Perfect tool with plenty of features”
Pros
The platform feels very user-friendly and comes with a lot of really useful features.
Cons
Free plan doesn't include access to free images which is a bit limiting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Philanthropy, N/A employees
More than a year
“user-friendly and built to scale”
Pros
Interface is very user friendly and simple to work with and it makes handling information for a large audience much more manageable.
Cons
The premium membership costs are on the high side. Even though the features are useful, the pricing still feels like a lot.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Publishing, N/A employees
More than a year
“brilliant marketing companion”
Pros
A brilliant tool for marketing that brings customer information together and keeps everything integrated for convenient campaigns and outreach.
Cons
I honestly can't think of any downside-it's an excellent marketing tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sports, N/A employees
Less than a year
“secure client info management”
Pros
It gives us a safe way to store client information while also helping us manage contacts effectively.
Cons
It is a bit pricey and at times tracking specific details can feel complicated.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mental Health Care, N/A employees
More than a year
“keeping my audience connected”
Pros
Staying in touch with my audience with it feels incredibly simple. There are also so many features available that I'd really like to explore when I finally have the time... ,)
Cons
One thing I'd really appreciate is being able to open the platform, write an email in a couple of minutes and send it right away without having to deal with all the setup in the background first. It might already do this but I haven't reached out to customer support to confirm yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, N/A employees
Less than a year
“friendly email campaign tool”
Pros
A really friendly, easy tool for sending email campaigns. It's simple to work with and doesn't feel complicated.
Cons
Pricing climbs pretty fast as your subscriber list gets bigger and the free plan doesn't give you much to work with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, N/A employees
Less than a year
“mass email tracking is excellent”
Pros
Sending out bulk emails and keeping track of them has been really simple with this tool.
Cons
Haven't run into any issues with it and the interface is very user friendly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Education Management, N/A employees
Less than a year
“mostly free email marketing”
Pros
Sending marketing emails with it is easy and the fact that it's mostly free makes it even better to use.
Cons
Honestly, there isn't anything about this app that feels like a real downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, N/A employees
Less than a year
“beginner-friendly and approachable tool”
Pros
Getting started with it feels very easy especially if you're a beginner and still learning the ropes.
Cons
It still isn't the kind of platform that can handle absolutely everything yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Government Relations, N/A employees
More than a year
“powerful email builder”
Pros
Interface feels simple to navigate and the built-in tips and guidance throughout the process are genuinely helpful. It's a powerful tool that lets you put together polished, attractive emails and newsletters without needing a lot of effort.
Cons
At times, managing user lists and sorting through contacts can be a bit tricky.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Marketing and Advertising, N/A employees
More than a year
“industry-standard and effortless”
Pros
Using it feels easy and it's pretty much the industry standard at this point.
Cons
I don't really have any complaints-the service is simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, N/A employees
More than a year
“helpful learning resources”
Pros
Getting started with email marketing felt a lot less overwhelming because it was the first platform I used and I had a ton to learn. One thing I really valued was how supportive the site was through tips, suggestions and a full library of useful courses that helped me build my knowledge of both email marketing in general and the platform itself. That guidance made a big difference early on because without it I probably would have gotten discouraged and stopped doing email campaigns altogether.
Cons
Something I did not like about it was that access to customer support from a real person required being on one of their paid plans. That even applied to text-based help which was frustrating because there were times when I really needed assistance and could not get it. Once I eventually became a paying customer though, the support I received was excellent.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Design, N/A employees
Less than a year
“better client outreach”
Pros
It gave me a practical way to reach a large number of clients at once which made advertising much more convenient.
Cons
Getting everything set up was a bit complicated and it took longer than I expected to finish.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sports, N/A employees
Less than a year
“contact imports and open tracking”
Pros
Uploading all of my contacts is really easy and organizing them into groups works well. I also really appreciate being able to see how many people actually opened the email.
Cons
The pricing feels a bit steep for how I use it. I am not sending marketing emails all the timeit is mostly for newsletters and upcoming events for current membersso it is not bringing in much revenue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, N/A employees
Less than a year
“beautiful emails made simple”
Pros
Sending polished, attractive emails to my list has been one of the best parts of using it.
Cons
Email builder was a little confusing at first and it felt more complicated than it really needed to be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10