Mailchimp Software

Mailchimp Software Reviews

Total 4172 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DW
Dave W.

Information Technology and Services, N/A employees

Less than a year

5.0

“email automation is simple”

Pros

Setting up email campaigns is much easier to automate with this tool.

Cons

There really isn't anything I'd want to change about this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JC
James C.

Computer Software, N/A employees

More than a year

5.0

“audience organization that delivers”

Pros

it helps me break all of my client lists into clearly separated audiences, keep campaigns organized around those specific groups and send polished marketing materials out on time.

Cons

A few of the newsletter and email templates feel too restrictive in how they're built and whenever I want to make something more original, I end up having to use the custom or blank layouts to get the result I'm after. That feels a bit countersimple to me. Templates should provide a great starting point for a design while still offering much more room for customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JC
Jacqueline C.

Design, N/A employees

Less than a year

5.0

“user-friendly setup and features”

Pros

Navigating it feels very natural which is especially helpful for non-technical users who have little to no experience. The core features are easy and user-friendly so it doesn't take long to get comfortable with the platform.

Cons

If your business has a bigger audience, the cost can climb pretty fast because of how it counts contacts. The customer support is also quite weak on the lower-tier plans which I really don't agree with. If you're paying to use the platform, you should be treated like a customer and receive the same level of service.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JR
Jakub R.

Computer Hardware, N/A employees

Less than a year

5.0

“powerful features and clean interface”

Pros

The interface feels simple right away and the platform comes packed with industry-leading features.

Cons

Price is on the higher side and a few features still need more detailed settings.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JT
Jeff T.

Design, N/A employees

More than a year

1.0

“pricing went completely overboard”

Pros

I used to really enjoy the email campaigns and the gorgeous landing pages.

Cons

New pricing is absurd, over $300 a month just for the lowest tier.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

JR
Jessica R.

Non-Profit Organization Management, N/A employees

More than a year

5.0

“Perfect tool with plenty of features”

Pros

The platform feels very user-friendly and comes with a lot of really useful features.

Cons

Free plan doesn't include access to free images which is a bit limiting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HM
Hafsa M.

Philanthropy, N/A employees

More than a year

5.0

“user-friendly and built to scale”

Pros

Interface is very user friendly and simple to work with and it makes handling information for a large audience much more manageable.

Cons

The premium membership costs are on the high side. Even though the features are useful, the pricing still feels like a lot.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EC
Emmeline C.

Publishing, N/A employees

More than a year

5.0

“brilliant marketing companion”

Pros

A brilliant tool for marketing that brings customer information together and keeps everything integrated for convenient campaigns and outreach.

Cons

I honestly can't think of any downside-it's an excellent marketing tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PW
peiji W.

Sports, N/A employees

Less than a year

5.0

“secure client info management”

Pros

It gives us a safe way to store client information while also helping us manage contacts effectively.

Cons

It is a bit pricey and at times tracking specific details can feel complicated.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JH
Jessica H.

Mental Health Care, N/A employees

More than a year

5.0

“keeping my audience connected”

Pros

Staying in touch with my audience with it feels incredibly simple. There are also so many features available that I'd really like to explore when I finally have the time... ,)

Cons

One thing I'd really appreciate is being able to open the platform, write an email in a couple of minutes and send it right away without having to deal with all the setup in the background first. It might already do this but I haven't reached out to customer support to confirm yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EC
Erik C.

Computer Software, N/A employees

Less than a year

5.0

“friendly email campaign tool”

Pros

A really friendly, easy tool for sending email campaigns. It's simple to work with and doesn't feel complicated.

Cons

Pricing climbs pretty fast as your subscriber list gets bigger and the free plan doesn't give you much to work with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ET
Emilee T.

Entertainment, N/A employees

Less than a year

4.0

“mass email tracking is excellent”

Pros

Sending out bulk emails and keeping track of them has been really simple with this tool.

Cons

Haven't run into any issues with it and the interface is very user friendly.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MW
Margaret W.

Education Management, N/A employees

Less than a year

5.0

“mostly free email marketing”

Pros

Sending marketing emails with it is easy and the fact that it's mostly free makes it even better to use.

Cons

Honestly, there isn't anything about this app that feels like a real downside.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES
Eudoria S.

E-Learning, N/A employees

Less than a year

5.0

“beginner-friendly and approachable tool”

Pros

Getting started with it feels very easy especially if you're a beginner and still learning the ropes.

Cons

It still isn't the kind of platform that can handle absolutely everything yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MG
Michael G.

Government Relations, N/A employees

More than a year

4.0

“powerful email builder”

Pros

Interface feels simple to navigate and the built-in tips and guidance throughout the process are genuinely helpful. It's a powerful tool that lets you put together polished, attractive emails and newsletters without needing a lot of effort.

Cons

At times, managing user lists and sorting through contacts can be a bit tricky.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

KD
Kay D.

Marketing and Advertising, N/A employees

More than a year

5.0

“industry-standard and effortless”

Pros

Using it feels easy and it's pretty much the industry standard at this point.

Cons

I don't really have any complaints-the service is simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RG
Rodolfo G.

Non-Profit Organization Management, N/A employees

More than a year

5.0

“helpful learning resources”

Pros

Getting started with email marketing felt a lot less overwhelming because it was the first platform I used and I had a ton to learn. One thing I really valued was how supportive the site was through tips, suggestions and a full library of useful courses that helped me build my knowledge of both email marketing in general and the platform itself. That guidance made a big difference early on because without it I probably would have gotten discouraged and stopped doing email campaigns altogether.

Cons

Something I did not like about it was that access to customer support from a real person required being on one of their paid plans. That even applied to text-based help which was frustrating because there were times when I really needed assistance and could not get it. Once I eventually became a paying customer though, the support I received was excellent.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

GM
Gabriel M.

Design, N/A employees

Less than a year

4.0

“better client outreach”

Pros

It gave me a practical way to reach a large number of clients at once which made advertising much more convenient.

Cons

Getting everything set up was a bit complicated and it took longer than I expected to finish.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

DM
Danny M.

Sports, N/A employees

Less than a year

5.0

“contact imports and open tracking”

Pros

Uploading all of my contacts is really easy and organizing them into groups works well. I also really appreciate being able to see how many people actually opened the email.

Cons

The pricing feels a bit steep for how I use it. I am not sending marketing emails all the timeit is mostly for newsletters and upcoming events for current membersso it is not bringing in much revenue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SK
Signe K.

Health, Wellness and Fitness, N/A employees

Less than a year

5.0

“beautiful emails made simple”

Pros

Sending polished, attractive emails to my list has been one of the best parts of using it.

Cons

Email builder was a little confusing at first and it felt more complicated than it really needed to be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10