Mailchimp Software Reviews
Total 4172 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars5%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Apparel & Fashion, N/A employees
More than a year
“Perfect templates and quick onboarding”
Pros
When I started using this, it was simple and the templates looked really polished.
Cons
One thing that took me a bit to understand was how to send an email to a single new subscriber but after using it a little more, it became fairly manageable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sporting Goods, N/A employees
More than a year
“frustrating for shopify stores”
Pros
Having surveys and forms built into the email marketing platform, beyond just basic signup forms, was definitely useful.
Cons
it felt pretty frustrating overall and wasn't all that user friendly. On top of that, its Shopify integration is nowhere near as strong as Klaviyo's and that can really matter for businesses that run on Shopify.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Management Consulting, N/A employees
Less than 6 months
“simple tools for campaigns”
Pros
Managing mass email marketing campaigns feels really easy here thanks to the simple, simple tools.
Cons
Campaign personalization options are pretty limited and the paid plan is more expensive than it should be.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Information Technology and Services, N/A employees
More than a year
“powerful email analytics and automation”
Pros
it is part of my daily routine for sending emails, gathering data and using analytics to better understand market trends and customer behavior. The platform is easy to work with, simple to customize and the overall design looks excellent. It also helps automate data collection and offers custom dashboards and reports.
Cons
One limitation with it is that customization can feel restricted when you need more complex, company-specific email designs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
More than a year
“Easy campaigns and social posting”
Pros
Even without a graphic design background, I was able to put emails together in it without much trouble. It worked well for my weekly marketing campaigns and I never had to ask anyone else for help to get them out. The social media integrations were also convenient since I could turn the campaign into posts and create another customer touchpoint. Uploading lists was fairly easy too.
Cons
List management is still the part of email marketing that feels overwhelming to me and I am not convinced it really removes that pressure. When you are dealing with a lot of lists, it can become pretty mind-boggling to stay on top of everything although the unsubscribe process is nicely aligned which helps. Pricing is another area that can be tricky because the way they structure the costs makes budgeting more complicated than I would like.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Entertainment, N/A employees
More than a year
“great for DIY campaigns”
Pros
This tool works really well for amateur or DIY marketers. The builder is very easy and importing or exporting audiences is simple to handle.
Cons
When it comes to more advanced email marketing users though, it falls short on the extra tools especially automation and customer journey features that are useful for anyone working in e-commerce.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Education Management, N/A employees
More than a year
“email management made simple”
Pros
Handling my company emails has been really easy with this tool. It didn't take long to learn and using it day to day feels very simple.
Cons
Ever since I started using it, it has been performing really well without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, N/A employees
Less than a year
“Perfect start for email campaigns”
Pros
Getting started with email marketing is really approachable with this program. It doesn't take long to learn the basics and begin using it.
Cons
A few of the features are tricky to figure out and every now and then it glitches and stops working unexpectedly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, N/A employees
Less than a year
“reliable for bulk emails”
Pros
It works really well for sending mass emails and we end up using it all the time.
Cons
A lot of the locked features feel like things you actually need especially if you're not paying.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, N/A employees
More than a year
“simple setup and free starter plan”
Pros
It is easy to use and the free plan works well up to a certain number of users.
Cons
Costs climb pretty quickly once you reach their recipient limit.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Real Estate, N/A employees
Less than a year
“powerful email automation tools”
Pros
One thing that makes this stand out is how simple the interface feels to use. The drag-and-drop email builder makes putting campaigns together quick and easy. There's also a free plan which is helpful since it includes up to 500 contacts along with basic automation features. On top of that, the email automation works well for setting up drip campaigns, welcome emails and follow-ups. The CRM and contact segmentation are also really useful for keeping leads organized by interest, location or behavior.
Cons
The downside is that the free plan is fairly limited and the pricing can start to feel expensive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, N/A employees
More than a year
“works well across apps”
Pros
Getting started with it felt easy and it worked well with other apps I was already using.
Cons
Even though it connected with a lot of apps, I ended up switching to another program that offered deeper integration with LinkedIn.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, N/A employees
More than a year
“pricing that feels right”
Pros
Their pricing is something I really appreciate and the platform was very simple to learn and start using.
Cons
Everything has been going well up to this point and I haven't run into any problems using this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
More than a year
“helpful segment builder”
Pros
This is easy to use and the segment builder is especially useful since I can create groups based on how many emails were opened within a certain number of days.
Cons
It does feel a bit dated though and it seems less well suited for ecommerce users compared with a platform like Klaviyo.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Program Development, N/A employees
Less than a year
“User-friendly newsletters and surveys”
Pros
Setting up newsletters and building surveys is very easy and the tools are user-friendly from the start.
Cons
Features I was most interested in weren't included in the free plan.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, N/A employees
Less than 6 months
“gdpr-friendly and flexible tool”
Pros
We used it to build our first website and also send emails to a lot of members at the same time. It really helped remove the worry around GDPR issues and kept everything much more manageable. Being able to update both the emails and the website without much hassle was a big plus.
Cons
There is a bit of a learning curve at the beginning if you are not very confident with technology but after using it a few times, it becomes much better to work with.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Retail, N/A employees
Less than a year
“shopify integration was convenient”
Pros
Getting campaigns out to our customers with it was easy and the platform was simple to work with. It also made things convenient for customers since they could unsubscribe whenever they needed to.
Cons
Biggest downside was that they ended support for Shopify. Having that plug-in right on our platform was really convenient so it was frustrating when they discontinued it.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Market Research, N/A employees
Less than 6 months
“this tool works perfectly!!”
Pros
We use it for email marketing and it makes it really simple to send promotional messages, discount campaigns and product newsletters to lots of customers through it.
Cons
I don't really have any complaints since the plugin connects to WordPress sites without any trouble.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Food & Beverages, N/A employees
More than a year
“Trusted by subscribers”
Pros
It's widely recognized and has a strong level of trust among subscribers.
Cons
It has a very minimal setup and doesn't include all the features that the pricier brands provide.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, N/A employees
More than a year
“simple email campaign tracking”
Pros
Creating and monitoring email campaigns is very easy with this tool which makes the whole process feel uncomplicated.
Cons
Interface however, doesn't really come across as very user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10