Mailchimp Software

Mailchimp Software Reviews

Total 4172 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NW
Nicole W.

Apparel & Fashion, N/A employees

More than a year

5.0

“Perfect templates and quick onboarding”

Pros

When I started using this, it was simple and the templates looked really polished.

Cons

One thing that took me a bit to understand was how to send an email to a single new subscriber but after using it a little more, it became fairly manageable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB
Sam B.

Sporting Goods, N/A employees

More than a year

2.0

“frustrating for shopify stores”

Pros

Having surveys and forms built into the email marketing platform, beyond just basic signup forms, was definitely useful.

Cons

it felt pretty frustrating overall and wasn't all that user friendly. On top of that, its Shopify integration is nowhere near as strong as Klaviyo's and that can really matter for businesses that run on Shopify.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

4

Functionality

4

CK
Crypto K.

Management Consulting, N/A employees

Less than 6 months

4.0

“simple tools for campaigns”

Pros

Managing mass email marketing campaigns feels really easy here thanks to the simple, simple tools.

Cons

Campaign personalization options are pretty limited and the paid plan is more expensive than it should be.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

PM
Paolo M.

Information Technology and Services, N/A employees

More than a year

5.0

“powerful email analytics and automation”

Pros

it is part of my daily routine for sending emails, gathering data and using analytics to better understand market trends and customer behavior. The platform is easy to work with, simple to customize and the overall design looks excellent. It also helps automate data collection and offers custom dashboards and reports.

Cons

One limitation with it is that customization can feel restricted when you need more complex, company-specific email designs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM
Laura M.

Marketing and Advertising, N/A employees

More than a year

4.0

“Easy campaigns and social posting”

Pros

Even without a graphic design background, I was able to put emails together in it without much trouble. It worked well for my weekly marketing campaigns and I never had to ask anyone else for help to get them out. The social media integrations were also convenient since I could turn the campaign into posts and create another customer touchpoint. Uploading lists was fairly easy too.

Cons

List management is still the part of email marketing that feels overwhelming to me and I am not convinced it really removes that pressure. When you are dealing with a lot of lists, it can become pretty mind-boggling to stay on top of everything although the unsubscribe process is nicely aligned which helps. Pricing is another area that can be tricky because the way they structure the costs makes budgeting more complicated than I would like.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

TW
Tyson W.

Entertainment, N/A employees

More than a year

3.0

“great for DIY campaigns”

Pros

This tool works really well for amateur or DIY marketers. The builder is very easy and importing or exporting audiences is simple to handle.

Cons

When it comes to more advanced email marketing users though, it falls short on the extra tools especially automation and customer journey features that are useful for anyone working in e-commerce.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

KO
Keegan O.

Education Management, N/A employees

More than a year

5.0

“email management made simple”

Pros

Handling my company emails has been really easy with this tool. It didn't take long to learn and using it day to day feels very simple.

Cons

Ever since I started using it, it has been performing really well without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CO
Carson O.

Entertainment, N/A employees

Less than a year

5.0

“Perfect start for email campaigns”

Pros

Getting started with email marketing is really approachable with this program. It doesn't take long to learn the basics and begin using it.

Cons

A few of the features are tricky to figure out and every now and then it glitches and stops working unexpectedly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SP
Sam P.

Consumer Goods, N/A employees

Less than a year

5.0

“reliable for bulk emails”

Pros

It works really well for sending mass emails and we end up using it all the time.

Cons

A lot of the locked features feel like things you actually need especially if you're not paying.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BC
Benjamin C.

Automotive, N/A employees

More than a year

4.0

“simple setup and free starter plan”

Pros

It is easy to use and the free plan works well up to a certain number of users.

Cons

Costs climb pretty quickly once you reach their recipient limit.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

ZKM
Zuen Kay M.

Real Estate, N/A employees

Less than a year

5.0

“powerful email automation tools”

Pros

One thing that makes this stand out is how simple the interface feels to use. The drag-and-drop email builder makes putting campaigns together quick and easy. There's also a free plan which is helpful since it includes up to 500 contacts along with basic automation features. On top of that, the email automation works well for setting up drip campaigns, welcome emails and follow-ups. The CRM and contact segmentation are also really useful for keeping leads organized by interest, location or behavior.

Cons

The downside is that the free plan is fairly limited and the pricing can start to feel expensive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NT
Nathan T.

Real Estate, N/A employees

More than a year

5.0

“works well across apps”

Pros

Getting started with it felt easy and it worked well with other apps I was already using.

Cons

Even though it connected with a lot of apps, I ended up switching to another program that offered deeper integration with LinkedIn.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WW
William W.

Education Management, N/A employees

More than a year

5.0

“pricing that feels right”

Pros

Their pricing is something I really appreciate and the platform was very simple to learn and start using.

Cons

Everything has been going well up to this point and I haven't run into any problems using this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZM
Zach M.

Marketing and Advertising, N/A employees

More than a year

5.0

“helpful segment builder”

Pros

This is easy to use and the segment builder is especially useful since I can create groups based on how many emails were opened within a certain number of days.

Cons

It does feel a bit dated though and it seems less well suited for ecommerce users compared with a platform like Klaviyo.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JV
Jamie V.

Program Development, N/A employees

Less than a year

4.0

“User-friendly newsletters and surveys”

Pros

Setting up newsletters and building surveys is very easy and the tools are user-friendly from the start.

Cons

Features I was most interested in weren't included in the free plan.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JM
Jake M.

Health, Wellness and Fitness, N/A employees

Less than 6 months

5.0

“gdpr-friendly and flexible tool”

Pros

We used it to build our first website and also send emails to a lot of members at the same time. It really helped remove the worry around GDPR issues and kept everything much more manageable. Being able to update both the emails and the website without much hassle was a big plus.

Cons

There is a bit of a learning curve at the beginning if you are not very confident with technology but after using it a few times, it becomes much better to work with.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LR
Leah R.

Retail, N/A employees

Less than a year

3.0

“shopify integration was convenient”

Pros

Getting campaigns out to our customers with it was easy and the platform was simple to work with. It also made things convenient for customers since they could unsubscribe whenever they needed to.

Cons

Biggest downside was that they ended support for Shopify. Having that plug-in right on our platform was really convenient so it was frustrating when they discontinued it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

NRWW
Nanita Rica Winniewski W.

Market Research, N/A employees

Less than 6 months

4.0

“this tool works perfectly!!”

Pros

We use it for email marketing and it makes it really simple to send promotional messages, discount campaigns and product newsletters to lots of customers through it.

Cons

I don't really have any complaints since the plugin connects to WordPress sites without any trouble.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

LD
Lindsey D.

Food & Beverages, N/A employees

More than a year

5.0

“Trusted by subscribers”

Pros

It's widely recognized and has a strong level of trust among subscribers.

Cons

It has a very minimal setup and doesn't include all the features that the pricier brands provide.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CM
Christian M.

Internet, N/A employees

More than a year

5.0

“simple email campaign tracking”

Pros

Creating and monitoring email campaigns is very easy with this tool which makes the whole process feel uncomplicated.

Cons

Interface however, doesn't really come across as very user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10