Mailchimp Software

Mailchimp Software Reviews

Total 4103 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DE

Daniel E.

Performing Arts, N/A employees

More than a year

5.0
February 2025

excellent interface for daily use

Pros

I really like the interface because it makes the software easy for me to navigate. Everything feels well organized and easy to use.

Cons

Databases return fewer results compared with other software tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EP

EILA P.

Higher Education, N/A employees

Less than a year

4.0
February 2025

free shipping is a big plus

Pros

Being able to send a large number of campaigns at no cost has been a valuable benefit for me and one of the features I appreciate most.

Cons

Once you go over the free shipping limit, the shipping prices become very expensive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

FK

Frank K.

Marketing and Advertising, N/A employees

More than a year

4.0
January 2025

great free plan benefits

Pros

There's still a really appealing free plan for up to 500 subscribers with 1,000 emails per month which basically means you can send to a full list twice. Another thing that continues to be a big plus is being able to build landing pages directly inside it.

Cons

Interface can feel a bit layered and nested in places although to be fair, most other providers don't really handle that much better either.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

HK

Harrison K.

Non-Profit Organization Management, N/A employees

More than a year

5.0
January 2025

email design and tags shine

Pros

Designing emails and building audience segments feels really easy which has been a big plus for me. I also rely on the "Tags" feature constantly and it's one of the tools I use the most.

Cons

Tracking down something specific can feel a bit tough when you need a more particular option. That said, what I need is usually in there somewhere once I look around a little more. On top of that, their help desk is excellent so it's rare to stay stuck for very long.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM

Kortney M.

Luxury Goods & Jewelry, N/A employees

Less than a year

4.0
January 2025

free email marketing that helped

Pros

At the time I was using it, this was the only free email marketing tool I could find so it ended up being really useful.

Cons

Features were limited but that was pretty much expected from a free version.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

A

Anonymous

Music, N/A employees

Less than 6 months

4.0
January 2025

clean email audience reach

Pros

Using Mail feels easy and it makes it simple to stay connected with my audience.

Cons

Its monetization options don't feel as developed or as strong as what some other platforms offer.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JB

John B.

Hospital & Health Care, N/A employees

Less than 6 months

5.0
January 2025

mass texting made simple

Pros

Using this mass mail and texting app feels really easy and I'd definitely recommend it.

Cons

With so many companies offering similar services, it's tough to know which one is actually the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Cosmetics, N/A employees

Less than a year

4.0
January 2025

helpful templates and automation

Pros

A really approachable option for small businesses and anyone just getting started. The drag-and-drop editor lets you build emails without needing any coding skills and there's a great variety of templates along with useful automation features.

Cons

One thing to keep in mind is that the cost climbs pretty fast as your email list gets bigger. Since pricing depends on how many contacts you have, it can end up feeling expensive. Setting up automations can also be a bit tricky when you're new to it and support is fairly limited on the free plan.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

ES

Elena S.

Biotechnology, N/A employees

Less than a year

5.0
January 2025

custom emails with mobile preview

Pros

One thing I really appreciated was how much freedom there was to fully customize the emails and the design process felt simple and user-friendly. it also included the legally required unsubscribe button which was very important. On top of that, it was very clear to preview how the email would appear on a phone.

Cons

Font selection was fairly limited so the design still did not feel as customizable as it could have been.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SO

Sarp O.

Internet, N/A employees

Less than a year

5.0
January 2025

powerful email editing options

Pros

The interface feels really well designed and there are tons of options available for editing emails.

Cons

At times, the interface can be a bit slow especially when the internet connection isn't very strong.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SI

Susie I.

Marketing and Advertising, N/A employees

More than a year

4.0
January 2025

branding tools are excellent

Pros

Getting started with it was easy and setting everything up didn't take much effort. It also gives plenty of room to customize branding which is something I don't usually see done this well on other email platforms.

Cons

It feels like the platform is built more with e-commerce in mind than newsletters which is disappointing because it's branding features could make newsletters much more attractive and engaging.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JW

James W.

Transportation/Trucking/Railroad, N/A employees

Less than 6 months

5.0
January 2025

time-saving automation wins

Pros

The automation features save me a lot of time and integrating the software with other apps was easy.

Cons

It can feel a bit expensive but considering what it offers, I still think it's worth paying for.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TM

Tracy M.

Non-Profit Organization Management, N/A employees

More than a year

5.0
January 2025

All-in-one contact and campaign tracking

Pros

Having all my contacts in one place is really helpful and it also keeps up with my newsletters while connecting with social platforms like Facebook and Instagram. Another big plus is being able to see opens and clicks for every campaign you send.

Cons

Editing newsletters can feel a bit confusing because you don't actually make changes directly on the preview screen. Instead, everything is edited in a text box off to the side which does make sense since that's where you can adjust font color, size and style. I just naturally want to click on the preview itself when I'm trying to make edits.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AT

ANDREW T.

Food & Beverages, N/A employees

Less than a year

5.0
January 2025

free plan works brilliantly

Pros

There's a free option and the whole platform is very simple to use.

Cons

Their integrated text software works really well together.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS

Tyler S.

Internet, N/A employees

More than a year

5.0
January 2025

helpful templates and analytics

Pros

Templates are easy to use and the analytics are clear enough to make managing campaigns feel simple. It works especially well for small businesses or anyone just getting started.

Cons

The free plan is pretty limited when it comes to features and the pricing can become expensive as your contact list gets bigger.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KP

Kathryn P.

Consumer Goods, N/A employees

More than a year

5.0
January 2025

Feasible navigation experience

Pros

Getting around it feels very convenient and easy.

Cons

I'd love to see a wider variety of templates and more dynamic design options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PT

Phil T.

Automotive, N/A employees

More than a year

5.0
January 2025

better inbox placement results

Pros

This tool stands out from other platforms because it works best with high-quality data. That really helps our campaigns reach inboxes more often instead of ending up in spam folders.

Cons

Once your list grows to a decent size, the monthly sending limits can start to get in the way unless you're paying for an enterprise plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SA

Silvia A.

E-Learning, N/A employees

More than a year

4.0
January 2025

Convenient features!!

Pros

Creating new campaigns feels very easy to me. With the drag-and-drop system, I can put together a campaign in just a few minutes without much effort.

Cons

The only thing I'm not really happy with is that the design customization options for campaigns feel a bit limited.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

SA

Sam A.

Photography, N/A employees

Less than 6 months

3.0
January 2025

clean interface and handy templates

Pros

I find the interface easy, the templates well designed and the platform user-friendly overall.

Cons

There are a few frustrating points around the pricing and the mailout features.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

AB

Annie-Claude B.

Public Relations and Communications, N/A employees

More than a year

3.0
January 2025

clear reports but limited flexibility

Pros

From my first experience with the software, it felt simple and easy to use. I find the reports clear and genuinely useful and I appreciate the variety of options available for working with different audiences.

Cons

On the downside, the templates could be more flexible. It's also not all that responsive on mobile devices and the price feels a bit high for what's included.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

6

Functionality

6