Mailchimp Software

Mailchimp Software Reviews

Total 4103 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JF

Julie F.

Information Technology and Services, N/A employees

Less than 6 months

1.0
January 2025

too complex and overpriced

Pros

What stands out to me is the large number of plugins available, along with integrations and partnerships across a wide range of platforms.

Cons

It's more complicated to use and more expensive than competing options.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

RA

Rafael A.

Marketing and Advertising, N/A employees

Less than a year

3.0
January 2025

useful wp email integration

Pros

Connecting it to the websites where I look for potential clients' email addresses has been really beneficial for me. I also found the WordPress plugin simple and quick to integrate.

Cons

A lot of the emails I send still end up in subscribers' spam folders. I also feel like its rejection rate is higher than other competing tools.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

KL

Kari L.

Real Estate, N/A employees

More than a year

5.0
January 2025

handy contact tools and reports

Pros

Using the platform feels very easy to me and I appreciate how easily I can organize contacts, create emails and generate useful reports.

Cons

I'd still like to see more design templates but overall I really don't have many complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Andrew R.

Health, Wellness and Fitness, N/A employees

More than a year

4.0
January 2025

versatile with plenty of features

Pros

One thing I really like is the number of features available. It gives me plenty of customization options and flexibility in how I use it.

Cons

The pricing has increased and the lower-tier plans now include fewer options than before.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

HT

Heather T.

Education Management, N/A employees

More than a year

4.0
January 2025

wide audience reach

Pros

For our team, having access to such a large range of audiences has been a significant advantage.

Cons

Managing users and their audiences could be much better. It would really help if an account owner could see a user's audiences and manage them more effectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Non-Profit Organization Management, N/A employees

More than a year

5.0
January 2025

flexible setup with a free start

Pros

The free basic tier was extremely helpful for us because it allowed us to test everything before committing to a paid plan. We also appreciate how flexible the platform is and how well it supports multiple users.

Cons

One downside is that the image and media editor can be a bit slow at times when loading or applying changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LD

Laura D.

Religious Institutions, N/A employees

Less than 6 months

5.0
January 2025

friendly setup and useful stats

Pros

Everything about the platform feels very user-friendly to me. The setup process was simple and I find the way statistical information is presented especially helpful.

Cons

Have no complaints, it has been the perfect tool for us to stay in touch with our members!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CF

Cadence F.

Consumer Services, N/A employees

Less than 6 months

5.0
January 2025

beginner-friendly and simple

Pros

Navigating the platform is easy in my experience and I believe even beginners can start using it without much difficulty.

Cons

Design interface feels somewhat limited and it seems to be missing some features compared with other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CR

Chris R.

Health, Wellness and Fitness, N/A employees

Less than a year

5.0
January 2025

perfect for email marketing beginners

Pros

As someone who was new to email marketing, I found this platform much less intimidating than expected. It honestly felt like a lifesaver because it made learning and getting started so simple.

Cons

The only downside that comes to mind is needing to double-check that I actually saved everything but it is not really a major issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Entertainment, N/A employees

More than a year

3.0
January 2025

feature-rich delivery but confusing pricing

Pros

Emails do reach the inbox and the platform comes with a lot of professional, feature-rich tools.

Cons

It feels expensive, it is not the most simple platform to work with and the pricing can be difficult to understand since it seems to change often.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

6

AR

ABDUR R.

Banking, N/A employees

Less than 6 months

5.0
January 2025

clean tools for email campaigns

Pros

Right away, it feels very user-friendly which makes it simple for both beginners and more experienced users to build, send and track email campaigns.

Cons

A downside with it is the pricing especially once your subscriber list starts getting bigger. It can also be more difficult to get deeper insights into user behavior and overall campaign performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SP

Shania P.

Accounting, N/A employees

Less than a year

5.0
January 2025

professional email organization

Pros

it keeps emails organized in a very professional way.

Cons

There is really nothing about it that concerns me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CP

Caroline P.

Computer Software, N/A employees

More than a year

4.0
January 2025

Easy tool for beginners

Pros

Even for someone without a technical background like me, getting started was very easy. I can create email campaigns without any HTML knowledge and also set up marketing automation sequences with ease.

Cons

It feels a bit too basic if you want to build more advanced marketing automation and it gets expensive pretty quickly once your database grows.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

RM

Ramon M.

Hospital & Health Care, N/A employees

Less than a year

5.0
January 2025

template creation feels effortless

Pros

Creating a template and making changes to it has always felt really easy to me.

Cons

I really enjoyed the overall online experience. It's a very effective tool for building emails and newsletters.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZW

Zachary W.

Marketing and Advertising, N/A employees

More than a year

3.0
January 2025

fast email creation

Pros

Putting emails together is simple in my experience and I find the builder easy to understand. It allows me to create multiple emails in a short amount of time without much hassle.

Cons

The segmentation options feel too limited and the platform does not work that well with third-party integrations. On top of that, customer support has not been very helpful.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

JH

Jessica H.

Recreational Facilities and Services, N/A employees

More than a year

5.0
January 2025

quick access from anywhere

Pros

From the moment I started using it, the platform felt quick, easy and very user-friendly. I also appreciate being able to access it from anywhere which has been a huge advantage for me.

Cons

really do not have any complaints. We have genuinely enjoyed how convenient and simple this service has been to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC

April C.

Professional Training & Coaching, N/A employees

Less than a year

5.0
January 2025

quick client connections

Pros

Being able to reach and connect with my client base quickly has been one of the biggest benefits for me.

Cons

At first, the instructions and overall process were a little hard for me to follow and it took some time to get the hang of everything. But after going through it a few times, it feels very manageable now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NM

Nedim M.

Marketing and Advertising, N/A employees

Less than a year

5.0
January 2025

powerful templates and automation

Pros

I find the platform easy to use and it comes with useful features like templates, automation and analytics that help me manage campaigns more effectively.

Cons

A few of the more advanced features are expensive and getting them set up isn't always very easy.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AD

Amanda D.

Packaging and Containers, N/A employees

Less than a year

4.0
January 2025

excellent deliverability results

Pros

Compared with every other tool we've tried, we've seen the highest deliverability rates with this platform by far.

Cons

The tagging and labeling setup could be more simple because it's not as simple to work with as it should be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SA

Samuel A.

Logistics and Supply Chain, N/A employees

More than a year

5.0
January 2025

helpful templates and quick setup

Pros

My experience getting started was very positive because everything felt easy to learn. I also like the editable templates which make it simple for me to create email samples without much effort.

Cons

When importing files, it has to follow a specific format with both names and email addresses so there is no flexibility for contacts that only have an email. It also starts to get expensive when you need to manage a larger email database.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10