Mailchimp Software

Mailchimp Software Reviews

Total 4172 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

BB
Britta B.

Hospital & Health Care, N/A employees

Less than a year

5.0

“user-friendly with great reporting”

Pros

My experience getting started was very positive because the platform felt simple to learn. The interface is user-friendly and the reporting features provide everything I need.

Cons

There really is not much to complain about. It handled the necessary functions without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VG
Vladislava G.

Marketing and Advertising, N/A employees

More than a year

4.0

“free setup with great customization”

Pros

Starting email marketing without any upfront cost was very appealing to me. The setup process was simple and I appreciated how much customization was available especially as a beginner.

Cons

One downside is that the free plan does not include simple automation features.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

OB
Orion B.

Financial Services, N/A employees

Less than 6 months

4.0

“simple start for email campaigns”

Pros

Even without much email marketing experience, I found it pretty easy to get started and begin creating campaigns.

Cons

The email design tools are decent but they still feel a little unfinished. It would be much more convenient to build journeys and make bulk edits to them. Segmentation has definitely gotten better but the suggested segments inside the app are still fairly basic.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

SB
Steven B.

Media Production, N/A employees

Less than a year

4.0

“great value for email marketing”

Pros

Before moving to my current ESP, I relied on this platform and found it to be a dependable, well-designed solution at a reasonable price.

Cons

Importing data could be a bit tricky at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

AC
Amanda C.

Education Management, N/A employees

More than a year

5.0

“newsletter tracking that delivers”

Pros

Managing newsletters is simple for me and I find the read rates and click statistics especially useful for measuring engagement.

Cons

It does take a little time to learn and the interface is not the most simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AT
Akshay T.

Mechanical or Industrial Engineering, N/A employees

Free trial

4.0

“simple setup for email campaigns”

Pros

For email marketing, it works very well in my experience because it's easy to use and doesn't require much effort to get everything configured.

Cons

Compared with other similar tools, it offers fewer customization options.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MM
Marta M.

Health, Wellness and Fitness, N/A employees

Less than 6 months

4.0

“handy email campaigns”

Pros

Writing emails is easy for me and selecting the right audience segments to target is both simple and practical.

Cons

Regular subscription comes with a fairly limited number of emails which can be restrictive.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

MW
Margarete W.

Education Management, N/A employees

Less than a year

4.0

“user friendly starter tool”

Pros

As someone who values simplicity, I think it's a great tool for beginners and keeps the overall experience easy to manage.

Cons

The segments can be a bit confusing and it comes with slightly too many features.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

RH
Rachel H.

Retail, N/A employees

Less than 6 months

3.0

“helpful for list building”

Pros

One of the biggest benefits for me was that it gave me an easy way to start building an email list.

Cons

As a first-time user, it felt difficult to navigate.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

DE
Daniel E.

Performing Arts, N/A employees

More than a year

5.0

“excellent interface for daily use”

Pros

I really like the interface because it makes the software easy for me to navigate. Everything feels well organized and easy to use.

Cons

Databases return fewer results compared with other software tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EP
EILA P.

Higher Education, N/A employees

Less than a year

4.0

“free shipping is a big plus”

Pros

Being able to send a large number of campaigns at no cost has been a valuable benefit for me and one of the features I appreciate most.

Cons

Once you go over the free shipping limit, the shipping prices become very expensive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

FK
Frank K.

Marketing and Advertising, N/A employees

More than a year

4.0

“great free plan benefits”

Pros

There's still a really appealing free plan for up to 500 subscribers with 1,000 emails per month which basically means you can send to a full list twice. Another thing that continues to be a big plus is being able to build landing pages directly inside it.

Cons

Interface can feel a bit layered and nested in places although to be fair, most other providers don't really handle that much better either.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

HK
Harrison K.

Non-Profit Organization Management, N/A employees

More than a year

5.0

“email design and tags shine”

Pros

Designing emails and building audience segments feels really easy which has been a big plus for me. I also rely on the "Tags" feature constantly and it's one of the tools I use the most.

Cons

Tracking down something specific can feel a bit tough when you need a more particular option. That said, what I need is usually in there somewhere once I look around a little more. On top of that, their help desk is excellent so it's rare to stay stuck for very long.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM
Kortney M.

Luxury Goods & Jewelry, N/A employees

Less than a year

4.0

“free email marketing that helped”

Pros

At the time I was using it, this was the only free email marketing tool I could find so it ended up being really useful.

Cons

Features were limited but that was pretty much expected from a free version.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

A
Anonymous

Music, N/A employees

Less than 6 months

4.0

“clean email audience reach”

Pros

Using Mail feels easy and it makes it simple to stay connected with my audience.

Cons

Its monetization options don't feel as developed or as strong as what some other platforms offer.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

JB
John B.

Hospital & Health Care, N/A employees

Less than 6 months

5.0

“mass texting made simple”

Pros

Using this mass mail and texting app feels really easy and I'd definitely recommend it.

Cons

With so many companies offering similar services, it's tough to know which one is actually the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Cosmetics, N/A employees

Less than a year

4.0

“helpful templates and automation”

Pros

A really approachable option for small businesses and anyone just getting started. The drag-and-drop editor lets you build emails without needing any coding skills and there's a great variety of templates along with useful automation features.

Cons

One thing to keep in mind is that the cost climbs pretty fast as your email list gets bigger. Since pricing depends on how many contacts you have, it can end up feeling expensive. Setting up automations can also be a bit tricky when you're new to it and support is fairly limited on the free plan.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

ES
Elena S.

Biotechnology, N/A employees

Less than a year

5.0

“custom emails with mobile preview”

Pros

One thing I really appreciated was how much freedom there was to fully customize the emails and the design process felt simple and user-friendly. it also included the legally required unsubscribe button which was very important. On top of that, it was very clear to preview how the email would appear on a phone.

Cons

Font selection was fairly limited so the design still did not feel as customizable as it could have been.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SO
Sarp O.

Internet, N/A employees

Less than a year

5.0

“powerful email editing options”

Pros

The interface feels really well designed and there are tons of options available for editing emails.

Cons

At times, the interface can be a bit slow especially when the internet connection isn't very strong.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SI
Susie I.

Marketing and Advertising, N/A employees

More than a year

4.0

“branding tools are excellent”

Pros

Getting started with it was easy and setting everything up didn't take much effort. It also gives plenty of room to customize branding which is something I don't usually see done this well on other email platforms.

Cons

It feels like the platform is built more with e-commerce in mind than newsletters which is disappointing because it's branding features could make newsletters much more attractive and engaging.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8