Mailchimp Software Reviews
Total 4172 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars5%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Transportation/Trucking/Railroad, N/A employees
Less than 6 months
“time-saving automation wins”
Pros
The automation features save me a lot of time and integrating the software with other apps was easy.
Cons
It can feel a bit expensive but considering what it offers, I still think it's worth paying for.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, N/A employees
More than a year
“All-in-one contact and campaign tracking”
Pros
Having all my contacts in one place is really helpful and it also keeps up with my newsletters while connecting with social platforms like Facebook and Instagram. Another big plus is being able to see opens and clicks for every campaign you send.
Cons
Editing newsletters can feel a bit confusing because you don't actually make changes directly on the preview screen. Instead, everything is edited in a text box off to the side which does make sense since that's where you can adjust font color, size and style. I just naturally want to click on the preview itself when I'm trying to make edits.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, N/A employees
Less than a year
“free plan works brilliantly”
Pros
There's a free option and the whole platform is very simple to use.
Cons
Their integrated text software works really well together.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, N/A employees
More than a year
“helpful templates and analytics”
Pros
Templates are easy to use and the analytics are clear enough to make managing campaigns feel simple. It works especially well for small businesses or anyone just getting started.
Cons
The free plan is pretty limited when it comes to features and the pricing can become expensive as your contact list gets bigger.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Consumer Goods, N/A employees
More than a year
“Feasible navigation experience”
Pros
Getting around it feels very convenient and easy.
Cons
I'd love to see a wider variety of templates and more dynamic design options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, N/A employees
More than a year
“better inbox placement results”
Pros
This tool stands out from other platforms because it works best with high-quality data. That really helps our campaigns reach inboxes more often instead of ending up in spam folders.
Cons
Once your list grows to a decent size, the monthly sending limits can start to get in the way unless you're paying for an enterprise plan.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, N/A employees
More than a year
“Convenient features!!”
Pros
Creating new campaigns feels very easy to me. With the drag-and-drop system, I can put together a campaign in just a few minutes without much effort.
Cons
The only thing I'm not really happy with is that the design customization options for campaigns feel a bit limited.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Photography, N/A employees
Less than 6 months
“clean interface and handy templates”
Pros
I find the interface easy, the templates well designed and the platform user-friendly overall.
Cons
There are a few frustrating points around the pricing and the mailout features.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Public Relations and Communications, N/A employees
More than a year
“clear reports but limited flexibility”
Pros
From my first experience with the software, it felt simple and easy to use. I find the reports clear and genuinely useful and I appreciate the variety of options available for working with different audiences.
Cons
On the downside, the templates could be more flexible. It's also not all that responsive on mobile devices and the price feels a bit high for what's included.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
6
Functionality
6
Information Technology and Services, N/A employees
Less than 6 months
“too complex and overpriced”
Pros
What stands out to me is the large number of plugins available, along with integrations and partnerships across a wide range of platforms.
Cons
It's more complicated to use and more expensive than competing options.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
Marketing and Advertising, N/A employees
Less than a year
“useful wp email integration”
Pros
Connecting it to the websites where I look for potential clients' email addresses has been really beneficial for me. I also found the WordPress plugin simple and quick to integrate.
Cons
A lot of the emails I send still end up in subscribers' spam folders. I also feel like its rejection rate is higher than other competing tools.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Real Estate, N/A employees
More than a year
“handy contact tools and reports”
Pros
Using the platform feels very easy to me and I appreciate how easily I can organize contacts, create emails and generate useful reports.
Cons
I'd still like to see more design templates but overall I really don't have many complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, N/A employees
More than a year
“versatile with plenty of features”
Pros
One thing I really like is the number of features available. It gives me plenty of customization options and flexibility in how I use it.
Cons
The pricing has increased and the lower-tier plans now include fewer options than before.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Education Management, N/A employees
More than a year
“wide audience reach”
Pros
For our team, having access to such a large range of audiences has been a significant advantage.
Cons
Managing users and their audiences could be much better. It would really help if an account owner could see a user's audiences and manage them more effectively.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Non-Profit Organization Management, N/A employees
More than a year
“flexible setup with a free start”
Pros
The free basic tier was extremely helpful for us because it allowed us to test everything before committing to a paid plan. We also appreciate how flexible the platform is and how well it supports multiple users.
Cons
One downside is that the image and media editor can be a bit slow at times when loading or applying changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Religious Institutions, N/A employees
Less than 6 months
“friendly setup and useful stats”
Pros
Everything about the platform feels very user-friendly to me. The setup process was simple and I find the way statistical information is presented especially helpful.
Cons
Have no complaints, it has been the perfect tool for us to stay in touch with our members!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, N/A employees
Less than 6 months
“beginner-friendly and simple”
Pros
Navigating the platform is easy in my experience and I believe even beginners can start using it without much difficulty.
Cons
Design interface feels somewhat limited and it seems to be missing some features compared with other platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, N/A employees
Less than a year
“perfect for email marketing beginners”
Pros
As someone who was new to email marketing, I found this platform much less intimidating than expected. It honestly felt like a lifesaver because it made learning and getting started so simple.
Cons
The only downside that comes to mind is needing to double-check that I actually saved everything but it is not really a major issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, N/A employees
More than a year
“feature-rich delivery but confusing pricing”
Pros
Emails do reach the inbox and the platform comes with a lot of professional, feature-rich tools.
Cons
It feels expensive, it is not the most simple platform to work with and the pricing can be difficult to understand since it seems to change often.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Banking, N/A employees
Less than 6 months
“clean tools for email campaigns”
Pros
Right away, it feels very user-friendly which makes it simple for both beginners and more experienced users to build, send and track email campaigns.
Cons
A downside with it is the pricing especially once your subscriber list starts getting bigger. It can also be more difficult to get deeper insights into user behavior and overall campaign performance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9