Mailchimp Software

Mailchimp Software Reviews

Total 4172 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JW
James W.

Transportation/Trucking/Railroad, N/A employees

Less than 6 months

5.0

“time-saving automation wins”

Pros

The automation features save me a lot of time and integrating the software with other apps was easy.

Cons

It can feel a bit expensive but considering what it offers, I still think it's worth paying for.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TM
Tracy M.

Non-Profit Organization Management, N/A employees

More than a year

5.0

“All-in-one contact and campaign tracking”

Pros

Having all my contacts in one place is really helpful and it also keeps up with my newsletters while connecting with social platforms like Facebook and Instagram. Another big plus is being able to see opens and clicks for every campaign you send.

Cons

Editing newsletters can feel a bit confusing because you don't actually make changes directly on the preview screen. Instead, everything is edited in a text box off to the side which does make sense since that's where you can adjust font color, size and style. I just naturally want to click on the preview itself when I'm trying to make edits.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AT
ANDREW T.

Food & Beverages, N/A employees

Less than a year

5.0

“free plan works brilliantly”

Pros

There's a free option and the whole platform is very simple to use.

Cons

Their integrated text software works really well together.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TS
Tyler S.

Internet, N/A employees

More than a year

5.0

“helpful templates and analytics”

Pros

Templates are easy to use and the analytics are clear enough to make managing campaigns feel simple. It works especially well for small businesses or anyone just getting started.

Cons

The free plan is pretty limited when it comes to features and the pricing can become expensive as your contact list gets bigger.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KP
Kathryn P.

Consumer Goods, N/A employees

More than a year

5.0

“Feasible navigation experience”

Pros

Getting around it feels very convenient and easy.

Cons

I'd love to see a wider variety of templates and more dynamic design options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PT
Phil T.

Automotive, N/A employees

More than a year

5.0

“better inbox placement results”

Pros

This tool stands out from other platforms because it works best with high-quality data. That really helps our campaigns reach inboxes more often instead of ending up in spam folders.

Cons

Once your list grows to a decent size, the monthly sending limits can start to get in the way unless you're paying for an enterprise plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SA
Silvia A.

E-Learning, N/A employees

More than a year

4.0

“Convenient features!!”

Pros

Creating new campaigns feels very easy to me. With the drag-and-drop system, I can put together a campaign in just a few minutes without much effort.

Cons

The only thing I'm not really happy with is that the design customization options for campaigns feel a bit limited.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

SA
Sam A.

Photography, N/A employees

Less than 6 months

3.0

“clean interface and handy templates”

Pros

I find the interface easy, the templates well designed and the platform user-friendly overall.

Cons

There are a few frustrating points around the pricing and the mailout features.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

AB
Annie-Claude B.

Public Relations and Communications, N/A employees

More than a year

3.0

“clear reports but limited flexibility”

Pros

From my first experience with the software, it felt simple and easy to use. I find the reports clear and genuinely useful and I appreciate the variety of options available for working with different audiences.

Cons

On the downside, the templates could be more flexible. It's also not all that responsive on mobile devices and the price feels a bit high for what's included.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

6

Functionality

6

JF
Julie F.

Information Technology and Services, N/A employees

Less than 6 months

1.0

“too complex and overpriced”

Pros

What stands out to me is the large number of plugins available, along with integrations and partnerships across a wide range of platforms.

Cons

It's more complicated to use and more expensive than competing options.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

2

RA
Rafael A.

Marketing and Advertising, N/A employees

Less than a year

3.0

“useful wp email integration”

Pros

Connecting it to the websites where I look for potential clients' email addresses has been really beneficial for me. I also found the WordPress plugin simple and quick to integrate.

Cons

A lot of the emails I send still end up in subscribers' spam folders. I also feel like its rejection rate is higher than other competing tools.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

KL
Kari L.

Real Estate, N/A employees

More than a year

5.0

“handy contact tools and reports”

Pros

Using the platform feels very easy to me and I appreciate how easily I can organize contacts, create emails and generate useful reports.

Cons

I'd still like to see more design templates but overall I really don't have many complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR
Andrew R.

Health, Wellness and Fitness, N/A employees

More than a year

4.0

“versatile with plenty of features”

Pros

One thing I really like is the number of features available. It gives me plenty of customization options and flexibility in how I use it.

Cons

The pricing has increased and the lower-tier plans now include fewer options than before.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

HT
Heather T.

Education Management, N/A employees

More than a year

4.0

“wide audience reach”

Pros

For our team, having access to such a large range of audiences has been a significant advantage.

Cons

Managing users and their audiences could be much better. It would really help if an account owner could see a user's audiences and manage them more effectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Non-Profit Organization Management, N/A employees

More than a year

5.0

“flexible setup with a free start”

Pros

The free basic tier was extremely helpful for us because it allowed us to test everything before committing to a paid plan. We also appreciate how flexible the platform is and how well it supports multiple users.

Cons

One downside is that the image and media editor can be a bit slow at times when loading or applying changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LD
Laura D.

Religious Institutions, N/A employees

Less than 6 months

5.0

“friendly setup and useful stats”

Pros

Everything about the platform feels very user-friendly to me. The setup process was simple and I find the way statistical information is presented especially helpful.

Cons

Have no complaints, it has been the perfect tool for us to stay in touch with our members!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CF
Cadence F.

Consumer Services, N/A employees

Less than 6 months

5.0

“beginner-friendly and simple”

Pros

Navigating the platform is easy in my experience and I believe even beginners can start using it without much difficulty.

Cons

Design interface feels somewhat limited and it seems to be missing some features compared with other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CR
Chris R.

Health, Wellness and Fitness, N/A employees

Less than a year

5.0

“perfect for email marketing beginners”

Pros

As someone who was new to email marketing, I found this platform much less intimidating than expected. It honestly felt like a lifesaver because it made learning and getting started so simple.

Cons

The only downside that comes to mind is needing to double-check that I actually saved everything but it is not really a major issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Entertainment, N/A employees

More than a year

3.0

“feature-rich delivery but confusing pricing”

Pros

Emails do reach the inbox and the platform comes with a lot of professional, feature-rich tools.

Cons

It feels expensive, it is not the most simple platform to work with and the pricing can be difficult to understand since it seems to change often.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

6

AR
ABDUR R.

Banking, N/A employees

Less than 6 months

5.0

“clean tools for email campaigns”

Pros

Right away, it feels very user-friendly which makes it simple for both beginners and more experienced users to build, send and track email campaigns.

Cons

A downside with it is the pricing especially once your subscriber list starts getting bigger. It can also be more difficult to get deeper insights into user behavior and overall campaign performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9