Mailchimp Software

Mailchimp Software Reviews

Total 4172 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SP
Shania P.

Accounting, N/A employees

Less than a year

5.0

“professional email organization”

Pros

it keeps emails organized in a very professional way.

Cons

There is really nothing about it that concerns me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CP
Caroline P.

Computer Software, N/A employees

More than a year

4.0

“Easy tool for beginners”

Pros

Even for someone without a technical background like me, getting started was very easy. I can create email campaigns without any HTML knowledge and also set up marketing automation sequences with ease.

Cons

It feels a bit too basic if you want to build more advanced marketing automation and it gets expensive pretty quickly once your database grows.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

RM
Ramon M.

Hospital & Health Care, N/A employees

Less than a year

5.0

“template creation feels effortless”

Pros

Creating a template and making changes to it has always felt really easy to me.

Cons

I really enjoyed the overall online experience. It's a very effective tool for building emails and newsletters.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZW
Zachary W.

Marketing and Advertising, N/A employees

More than a year

3.0

“fast email creation”

Pros

Putting emails together is simple in my experience and I find the builder easy to understand. It allows me to create multiple emails in a short amount of time without much hassle.

Cons

The segmentation options feel too limited and the platform does not work that well with third-party integrations. On top of that, customer support has not been very helpful.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

JH
Jessica H.

Recreational Facilities and Services, N/A employees

More than a year

5.0

“quick access from anywhere”

Pros

From the moment I started using it, the platform felt quick, easy and very user-friendly. I also appreciate being able to access it from anywhere which has been a huge advantage for me.

Cons

really do not have any complaints. We have genuinely enjoyed how convenient and simple this service has been to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC
April C.

Professional Training & Coaching, N/A employees

Less than a year

5.0

“quick client connections”

Pros

Being able to reach and connect with my client base quickly has been one of the biggest benefits for me.

Cons

At first, the instructions and overall process were a little hard for me to follow and it took some time to get the hang of everything. But after going through it a few times, it feels very manageable now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NM
Nedim M.

Marketing and Advertising, N/A employees

Less than a year

5.0

“powerful templates and automation”

Pros

I find the platform easy to use and it comes with useful features like templates, automation and analytics that help me manage campaigns more effectively.

Cons

A few of the more advanced features are expensive and getting them set up isn't always very easy.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AD
Amanda D.

Packaging and Containers, N/A employees

Less than a year

4.0

“excellent deliverability results”

Pros

Compared with every other tool we've tried, we've seen the highest deliverability rates with this platform by far.

Cons

The tagging and labeling setup could be more simple because it's not as simple to work with as it should be.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SA
Samuel A.

Logistics and Supply Chain, N/A employees

More than a year

5.0

“helpful templates and quick setup”

Pros

My experience getting started was very positive because everything felt easy to learn. I also like the editable templates which make it simple for me to create email samples without much effort.

Cons

When importing files, it has to follow a specific format with both names and email addresses so there is no flexibility for contacts that only have an email. It also starts to get expensive when you need to manage a larger email database.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Information Services, N/A employees

Less than a year

5.0

“flexible templates and simple setup”

Pros

The user-friendly interface makes it easy for me to get started without feeling overwhelmed. I also appreciate the wide range of customizable email templates which make campaign creation much more convenient. Another major advantage for me is the free plan since it includes core email marketing features for up to 500 subscribers.

Cons

One thing to keep in mind is that it can become expensive once your subscriber list starts growing. There are also times when customer support takes longer than expected to respond.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Information Technology and Services, N/A employees

Less than 6 months

5.0

“user-friendly and flexible”

Pros

One of the first things I noticed was how user-friendly the interface felt. I also appreciate the free tier and I've found it easy to integrate with other platforms such as Shopify and similar tools.

Cons

The free plan is a bit limited since it doesn't include more advanced features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CH
Chris H.

Health, Wellness and Fitness, N/A employees

Less than 6 months

5.0

“bulk emails save time”

Pros

Not having to send individual emails all the time is a huge time-saver.

Cons

When I was using it, there wasn't a pipeline feature available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KP
Kaylynn P.

Consumer Services, N/A employees

Less than a year

4.0

“great choice for company messaging”

Pros

One thing that's been really useful is the ability to send bulk communications to specific groups. We've been using it for company-wide communications and it has worked well for that purpose.

Cons

The template designer/editor could be a little frustrating at times. Spacing and fonts would sometimes look off even when we hadn't changed any settings. Updating our mailing lists also felt tedious though it wasn't a major issue. We'd also really benefit from a confidentiality feature, like a watermark or something stronger than just adding our own disclaimer at the bottom.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

JB
John B.

Information Technology and Services, N/A employees

More than a year

5.0

“powerful campaigns and automation”

Pros

Running mail campaigns with it feels convenient. The email automation is powerful and the way it integrates with social media platforms works really well.

Cons

One downside is that it's templates are not as customizable as some competing tools. That's definitely an area they should improve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AG
Ashley G.

Non-Profit Organization Management, N/A employees

Less than a year

5.0

“affordable fit for our team”

Pros

It's been a really good fit for our non-profit because the platform is easy to use and the pricing works well within our budget. Definitely a win-win for our team.

Cons

Audience segmentation can be a bit tricky at times but using tags has worked out well for our team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ISD
Isaac Silvin D.

Information Technology and Services, N/A employees

Less than a year

5.0

“user-friendly templates that deliver”

Pros

The user-friendly interface and the wide range of email templates are the best parts of it.

Cons

Pricing and limited customization are the weakest parts of it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Computer Software, N/A employees

Less than 6 months

5.0

“versatile campaigns and smart insights”

Pros

Right away, the platform feels very user-friendly thanks to its simple drag-and-drop editor and well-designed templates. The analytics give clear, useful insights and the segmentation tools make it simple to target the right audience. It also connects easily with other tools which makes it a flexible option for running marketing campaigns.

Cons

Pricing can become expensive as your subscriber list gets bigger which is especially tough for small businesses. A few advanced capabilities, such as more powerful automation workflows, are only available on the higher-tier plans. The interface can also feel a bit slow at times, particularly when handling larger campaigns.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DG
Destiny G.

Design, N/A employees

Less than a year

4.0

“simple campaigns and user journeys”

Pros

Getting email campaigns set up felt very easy and the platform was simple to use overall. The addition of user journeys is also a feature I really appreciate.

Cons

A lot of features that used to be included in the free plan now come with an added cost. it has changed quite a bit over the years but I'm still not convinced it's the strongest choice for more advanced email marketing needs.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

EL
Emily L.

Writing and Editing, N/A employees

More than a year

5.0

“powerful mailing list features”

Pros

The integration options have been really helpful for expanding my marketing list and keeping different subscriber groups engaged.

Cons

Honestly, I can't think of anything it's lacking. I've watched this service improve over the years and it really does a great job of meeting the needs of a mailing list.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TC
Torlock C.

Computer Hardware, N/A employees

Less than a year

4.0

“simple editor for small teams”

Pros

Works really well for smaller companies and the interface feels simple to use. The drag-and-drop editor is helpful too.

Cons

Once you start needing more advanced functionality or have larger email lists, it starts to feel limited on features and gets expensive.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7