Mailchimp Software Reviews
Total 4172 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars62%
4
Stars31%
3
Stars5%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Apparel & Fashion, N/A employees
More than a year
“flexible templates and great value”
Pros
Sending marketing emails to a customer list is pretty easy and there are plenty of ready-made templates to choose from. The pricing also feels really good for everything it includes.
Cons
It can feel expensive if you're only running a one-time email campaign and the number of options available when building an email can be a bit overwhelming.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Food & Beverages, N/A employees
Less than a year
“useful email templates”
Pros
This email marketing platform is simple to work with and the templates are quick to put together.
Cons
Feature set and overall user experience feel a bit unusual and somewhat awkward to navigate.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Design, N/A employees
More than a year
“clean campaign builder”
Pros
This tool keeps things easy with a clean interface and putting together email campaigns and checking the reports doesn't take much effort. It works especially well for smaller businesses that have more basic marketing needs.
Cons
It does feel somewhat limited next to other email marketing platforms especially if you're in e-commerce. It's also not the best fit for larger businesses because the automation features aren't really advanced enough.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Defense & Space, N/A employees
Less than a year
“simple campaign setup”
Pros
Getting started with it is pretty easy and the learning curve is low when it comes to launching email campaigns. People with less experience or who are not especially tech-savvy should be able to set things up and run campaigns without much trouble.
Cons
On the downside, it does not offer much flexibility and it is missing more advanced customization options and higher-end features. The platform feels pretty limited in the way it manages users and emails and it does not perform especially well with large distribution lists.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
5
Arts and Crafts, N/A employees
More than a year
“affordable audience management”
Pros
Adding and managing my audience has been very easy and creating content, editing it and publishing it to my audience is just as simple. The pricing is very reasonable too.
Cons
Nothing really comes to mind that I dislike. I'm not using a lot of the available features but the ones I do use have worked really well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Public Relations and Communications, N/A employees
More than a year
“good value and clear guidance”
Pros
The pricing is reasonable and the instructions are clear and helpful.
Cons
Email marketing automation could be better and the platform does not feel very user-friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, N/A employees
More than a year
“user-friendly campaigns and automation”
Pros
This software has continued to stand out to me because of its simple interface and strong email automation tools. The drag-and-drop builder makes it simple to put together polished, attractive campaigns even if you do not have much technical knowledge or design experience. Managing audience lists is also easy and convenient.
Cons
Pricing starts to feel expensive once your subscriber base and campaign demands increase. Some of the more advanced tools, like deeper reporting and A/B testing, are only available on higher-tier plans which may not make much financial sense for smaller businesses. That is a real downside because it feels like a platform aimed mostly at small businesses and if your company is much larger, you may be better off considering other options.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Media Production, N/A employees
More than a year
“good deliverability but pricey plans”
Pros
it delivered emails reliably and the automation interface was easy to work with.
Cons
The pricing felt too high for what it offers. There are plenty of other companies providing similar services, like ConvertKit, Brevo and others. It really shouldn't cost that much just to send emails to your subscribers.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
6
Functionality
6
Non-Profit Organization Management, N/A employees
More than a year
“clean templates and quick setup”
Pros
The templates look polished and professional and it's simple to format everything and put content together.
Cons
Basic plan feels too limited. Dynamic content really should be included as a standard feature and there should also be at least one additional user who can help with admin duties at no extra cost.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Financial Services, N/A employees
More than a year
“user-friendly campaign builder”
Pros
Getting started with it was pretty easy even for people with little to no email marketing experience especially because of the drag-and-drop features.
Cons
The email template library felt a little underwhelming compared to what we were hoping to find.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Glass, Ceramics & Concrete, N/A employees
Less than a year
“powerful templates and analytics”
Pros
Right away, the drag-and-drop editor felt simple and the wide selection of customizable templates saved me a lot of time. I also really appreciated the great analytics tools since they offer useful insights into how emails are performing. The integrations with other platforms and tools were another big advantage, helping align my workflow and making everything more efficient. Overall, it's a strong platform for managing email campaigns effectively.
Cons
A few of the more advanced features, such as automation workflows and detailed audience segmentation, seem somewhat restricted unless you move up to a higher-tier plan. Certain areas especially audience management, also come with a bit of a learning curve and could be more easy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Financial Services, N/A employees
Less than a year
“smart automation and analytics”
Pros
it stands out from other platforms because of its individual-level audience segmentation and more advanced analytics. The Customer Journey Builder lets me create complex automations based on customer behavior and the AI-powered content optimization suggests the best time to send emails while also estimating how a campaign is likely to perform.
Cons
Campaign duplication still needs some work especially when it comes to managing sequences within the automation flow more efficiently. At times, the reporting interface also feels like it could provide deeper insights into customer conversions for more specific audience profiles.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Transportation/Trucking/Railroad, N/A employees
More than a year
“excellent esp for smb growth”
Pros
Integration was very easy and it stands out as one of the top ESPs available for small and medium-sized businesses.
Cons
It would be even better with more advanced segmentation features added.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, N/A employees
Less than 6 months
“newsletter setup feels effortless”
Pros
Creating campaigns and newsletters is really easy.
Cons
At the moment, there's nothing in particular worth pointing out as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
More than a year
“powerful tools for list growth”
Pros
Using it feels pretty easy and it comes with a broad set of tools that make it easier to build and manage an email list. Being able to create landing pages and sort signups into groups based on their interests is especially useful.
Cons
Since it includes so many features, it can sometimes take a while to find exactly what I need. That said, the knowledge base has plenty of helpful articles. The site builder also doesn't feel as simple to use as the ones offered by some other email providers.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Retail, N/A employees
More than a year
“targeted funnels made simple”
Pros
Funnels tailored to the specific type of person I'm reaching out to feel incredibly easy with this software. It's the simplest tool I've used for building highly targeted funnel flows.
Cons
Huge number of available options can feel a bit overwhelming at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
Less than 6 months
“lead capture that delivers”
Pros
The templates and feature set are fantastic for startups that want to grab the attention of new leads or subscribers. It worked like a charm for bringing people back to our website after their first visit.
Cons
At first, the interface felt a little complicated to learn but after spending a couple of hours with it, the learning curve became manageable.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Renewables & Environment, N/A employees
More than a year
“simple campaigns for beginners”
Pros
Creating campaigns was the part I enjoyed most because the whole process felt simple and practical to me even without much prior experience. As a beginner, I found it very accessible and easy to use.
Cons
The part I did not enjoy was the very restrictive limit on how many emails can be sent. In the end, it becomes quite expensive for anyone who needs to send messages to a large contact list.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Design, N/A employees
Less than a year
“email marketing that converts”
Pros
It works really well for my email marketing efforts especially when I'm trying to convert leads who are already interested in my products. I find the platform user-friendly and the interface feels comfortable enough that navigating it is simple and hassle-free.
Cons
I'd love to have more control over the templates so they match my style better. More advanced customization options for emails would make it even better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
More than a year
“feature-packed and simple”
Pros
What I like most is that it offers plenty of features while still feeling simple and easy to use. I never feel overwhelmed despite how much functionality is available.
Cons
Creating campaigns on the iPad app is pretty much impossible. The app overall also doesn't feel very user-friendly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9