Mailchimp Software

Mailchimp Software Reviews

Total 4103 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

31%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KC

Kishor C.

Design, N/A employees

More than a year

5.0
August 2022

Go-to solution for email campaigns

Pros

This tool has been my preferred choice for managing email campaigns and overall email management.

Cons

Honestly, I haven't run into any downsides-this really feels like the best software out there for email management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Shivani S.

Marketing and Advertising, N/A employees

Less than 6 months

5.0
August 2022

ready templates and great analytics

Pros

Right away, the ready-made email templates made this tool really useful for our email marketing. Using those templates, we can create and run email campaigns effectively. It also handles data management well and reviewing campaign performance is simple because the analytics it provides are very detailed and helpful.

Cons

At this point, I have nothing to complain about with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RW

Rick W.

Telecommunications, N/A employees

More than a year

4.0
August 2022

clear data and quick edits

Pros

Everything is laid out in a way that makes the data simple to read and understand. Getting into campaigns to make changes, updates or edits is also fast and easy.

Cons

This is more related to the CRM on our end but integration with our current CRM is not offered on the tier we use. At some point, I plan to take a closer look at it's own CRM instead.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

AH

Ariel H.

Arts and Crafts, N/A employees

Less than 6 months

5.0
August 2022

fully customizable ads

Pros

Being able to customize my advertising exactly how I want is honestly amazing. It gives me all the tools I need to create whatever kind of ads I want for my business.

Cons

I really don't have any complaints. It's simple to use and has helped me a lot with keeping everything in my business organized and under control.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GM

Gareth M.

Machinery, N/A employees

More than a year

4.0
August 2022

reliable campaigns and useful reports

Pros

We've been using it for about five years and we originally picked it because the free plan offered the most value. It's been simple to build and schedule emails and we haven't had a single campaign fail to reach our contacts. The parts that really work well for us are the template library, where we can store our own custom-designed templates-we now have more than 70 ready-to-use ones-and the reporting section, where we can track how many contacts opened the emails, exactly who read them and who clicked the links to other resources inside the messages. The template library in particular is one of the features we appreciate most.

Cons

Honestly, there's very little not to appreciate. It gives us everything we need in one place and our workload has become much lighter since we began using it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

LRP

Lindsey Raye P.

Marketing and Advertising, N/A employees

More than a year

5.0
August 2022

template updates made simple

Pros

Creating templates is easy and I can reuse the same layout while swapping in new images and links whenever I need to feature different products.

Cons

There are some strange hidden variables in the code that occasionally cause text to show up in unexpected places.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RW

Rachelle W.

Individual & Family Services, N/A employees

More than a year

4.0
August 2022

Fast and easy campaign design

Pros

Editing the templates is really easy which lets me put campaigns together quickly.

Cons

Importing contacts can be a bit tricky although it's still possible to get done.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

FT

Fiona T.

Writing and Editing, N/A employees

More than a year

5.0
August 2022

reliable analytics and formats

Pros

Using it feels easy, it works reliably and I really like the available formats as well as the analytics.

Cons

The pricing is just too high compared to other options and I already know I'll probably have to switch to Flodesk at some point because, as a solo business owner, I can't justify paying more than 60 a month.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Internet, N/A employees

Less than 6 months

4.0
August 2022

Perfect all-in-one tool for email

Pros

Even without any coding background, this platform is very approachable and it holds up really well against a lot of the bigger, more competitive names in email marketing. It's a great all-in-one solution.

Cons

I'd still love to see them continue expanding the template selection.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Information Technology and Services, N/A employees

Free trial

5.0
August 2022

all-in-one campaign powerhouse

Pros

Right away, email postcards make it simple to send out a fast announcement while still looking polished. There are tons of helpful tools for running an online business and having everything gathered in one place is much better than juggling separate platforms. You can also build landing pages which is essential when you want a campaign that's easy to manage. The Instagram and Facebook integrations make the whole campaign feel more connected and again, it helps that it all lives in the same system. There's also Google Ads integration and that's a feature I'm a big fan of-CTA all day!

Cons

Honestly some people complain about getting flagged as spam but that's usually because they actually are spamming LOL. I've never run into that issue myself so I can't relate.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, N/A employees

Less than a year

4.0
August 2022

user-friendly with great deliverability

Pros

The mobile optimization works really well and campaign and email deliverability have been reliable. It also makes follow-ups simple and the platform is user-friendly with plenty of room to customize it the way you want.

Cons

The landing page builder could use more template options especially with more attractive and modern-looking designs.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Internet, N/A employees

More than a year

5.0
August 2022

fast website setup

Pros

Getting this onto a website or ecommerce store takes hardly any time and you can start using it almost right away which is a huge plus.

Cons

A few of the features feel fairly basic compared to the overall price of the platform especially when it comes to more advanced marketing automation workflows.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Higher Education, N/A employees

More than a year

5.0
August 2022

plenty of templates to work with

Pros

One thing that really worked for me was the wide range of templates and design choices available, plus building emails with the drag-and-drop editor feels very easy. I'm also using the free version and it still covers everything I need without feeling limited.

Cons

Getting started can take a bit of effort especially when you're trying to make sure emails display nicely on mobile devices. That said, once you learn how the platform works-or reuse templates you already rely on-the actual process of sending emails becomes much simpler.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Health, Wellness and Fitness, N/A employees

More than a year

4.0
August 2022

handy access across devices

Pros

Being able to manage and view my newsletter from both the web platform and the mobile app has been really convenient. Another plus is that creating the newsletter itself is pretty easy and doesn't take much effort.

Cons

Removing subscribers with inactive email addresses felt more complicated than it should have been and the process was fairly convoluted.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

RA

Rizwan A.

Information Technology and Services, N/A employees

Less than a year

5.0
August 2022

helpful free marketing tools

Pros

Small businesses can kick off their digital marketing efforts with clear visuals, a user-friendly layout and a great range of free features. The free plan includes support for up to 2,000 users, several automation tools and campaign management options. On top of that, the pricing is very competitive and the benefits become even more appealing once you move to the paid plans.

Cons

One downside is that the platform is only available in English which can be a bit difficult for users who are not comfortable with the language. Another limitation is that certain features, such as creating campaigns based on purchasing behavior, really feel like they should be part of the free plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MI

Muhammad I.

Writing and Editing, N/A employees

Less than 6 months

4.0
August 2022

clean ui and handy templates

Pros

One thing that works really well in it is the tag merging feature. The interface feels very polished, it's simple to navigate and the templates it offers are among the best.

Cons

Analytics could definitely use better optimization. At times the platform feels a bit heavy especially when working with HTML integration.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

WJ

Will J.

Information Technology and Services, N/A employees

Less than a year

4.0
August 2022

Great free plan and scheduling

Pros

It offers a really strong free tier. You can get started and actually accomplish a lot before having to spend any money. On top of that, it lets you schedule social media posts as well.

Cons

The name it isn't really my favorite. It looks a bit odd when it appears on emails.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

JL

Josphat L.

Commercial Real Estate, N/A employees

More than a year

5.0
August 2022

simple no-code setup

Pros

Getting started with it is incredibly easy and there's no coding needed at all.

Cons

Running a membership-based site can still be challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KGK

Kavindu Githsara K.

Computer Software, N/A employees

Less than 6 months

5.0
August 2022

clean interface with powerful integrations

Pros

it connects with plenty of tools like WordPress and Zapier which makes it really practical to use. Sending broadcast emails to customers is easy and tracking how those campaigns perform is just as simple. The built-in CRM is an excellent addition especially for businesses managing a large customer database. It also integrates with Google Analytics which adds even more value. The interface is clean and very simple to understand so even someone with no prior experience can start using it without much trouble. The Free Plan also includes a lot of useful tools making it a good way to learn the platform before deciding to invest.

Cons

One downside is that customer support has recently been removed from the Free Plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Religious Institutions, N/A employees

Less than a year

4.0
August 2022

fun email campaigns to create

Pros

Oddly enough, it made marketing emails enjoyable for me. The playful, whimsical interface gave the whole process a more creative feel, almost like I was connecting with my audience in a more personal way. I actually looked forward to building and scheduling email campaigns.

Cons

it does offer a lot of integrations but quite a few of them feel pretty limited. Our team also had some concerns about whether the platform could really scale alongside our workflows as they grew.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7