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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

BR
Bryan Rudolph

Marketing and Advertising, 1-10 employees

More than a year

5.0

“bring your vision to life”

Pros

The WYSIWYG approach is a big plus. I can place text anywhere on the page, add photos and buttons exactly where I want them and build the site around my own vision instead of being boxed into a rigid template like some other platforms require.

Cons

It does take a bit of learning to get the most out of it. Things like SEO settings, image sizing, page speed and other best practices aren't always obvious at first so there are a few trade tricks you need to pick up along the way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LK
Lunga Khanyile

Capital Markets, 1-10 employees

More than a year

3.0

“Customize pre-made sites”

Pros

Comes with attractive pre-made website templates that can be customized without much trouble. It also includes a drag and drop feature which makes building pages more convenient.

Cons

The width of the website pages was not really what I was looking for.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

MS
Miranda Staudt

Farming, 101-500 employees

More than a year

4.0

“fun website builder”

Pros

Using it feels really accessible. Whether you already know web design or you're just starting out, it gives you plenty of flexibility to work with. It's very simple to figure out and use and even my 10-year-old daughter enjoys building websites with it.

Cons

The downside is that a lot of the extra features come as paid add-ons. Then again, that's probably just how the marketing works--bring people in first and then offer the premium stuff. ;)

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Information Technology and Services, 11-10 employees

More than a year

4.0

“great template variety”

Pros

One of the best parts for me is the huge selection of website templates available. There are tons of options for different purposes, covering just about every common and niche need. Another feature I really appreciate is the mobile app which lets you manage and work on your website from a phone or tablet. That feels especially valuable for solo entrepreneurs who have to handle everything on their own.

Cons

Changing templates is pretty difficult. Moving from one template to another isn't very easy so if you decide to switch later, you'll probably end up redoing a lot of your work.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

SN
Shamantha Naidoo

Import and Export, 1-10 employees

More than a year

5.0

“Good tools and integrations”

Pros

Working with the tool is easy and the simple admin panels make it accessible for just about anyone. The features and user options are genuinely impressive and the third-party apps and integrations work smoothly without any trouble.

Cons

I haven't run into any problems with this software at all. It has been absolutely amazing to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MP
Mithil Patel

Consumer Goods, 11-10 employees

Less than a year

3.0

“solid builder experience”

Pros

the software does a really good job as a website builder when it comes to overall user experience and the features it offers.

Cons

Limited integrations available to use.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

APM
ANA pAULA Motizuki

Photography, 1-10 employees

Free Trial

5.0

“plenty of templates to choose from”

Pros

There's a wide range of templates available which makes it simple to build all kinds of websites.

Cons

The editing part feels a little confusing so it's hard to predict how long even small changes will take.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

ML
Mitchell Lawrence

Marketing and Advertising, 51-100 employees

More than a year

2.0

“Limited ecommerce flexibility”

Pros

A thing the software does really well is flexibility. You can shape the site into different formats and adapt it for a wide range of purposes depending on what you need.

Cons

the software really falls short on custom ecommerce features and integrations. Platforms like Shopify offer a much stronger app ecosystem and the software needs to build out something similar for online store owners. Its tools also need better tuning for proper sales optimization.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

3

KD
Karen Dippel

Sporting Goods, 1-10 employees

More than a year

5.0

“professional looking site, fast updates”

Pros

Updating my website takes very little time and most of the tools feel accessible to use. The finished site looks polished and professional--you'd never guess it wasn't built by a developer.

Cons

I really wish better access to customer support. Whenever I have a question, I end up having to research it myself which takes extra time. Being able to talk to a real person would be really helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

GM
Gladys Mackay

Education Management, 1-10 employees

Free Trial

5.0

“smart bundling boosts sales”

Pros

A feature that really helps is the ability to bundle products, pairing a less popular item with a best-selling one so both get more attention. It's a smart way to encourage cross-selling especially for products customers might otherwise overlook. When promotions are set up this way, it can lead to stronger sales and give the business a solid return on investment. One feature that really helps is the ability to bundle products, pairing a less popular item with a best-selling one so both get more attention. It's a smart way to encourage cross-selling especially for products customers might otherwise overlook. When promotions are set up this way, it can lead to stronger sales and give the business a solid return on investment.

Cons

A downside is that you can't move the software site elsewhere and changing to a different template isn't really an option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Information Technology and Services, 1-10 employees

More than a year

4.0

“Builder with helpful support”

Pros

With so many website builders out there, the software still stands out as one of the most popular options. The platform is very user friendly so putting together a website feels manageable even for someone without much experience. There's also a big selection of templates and if those don't fit what you want, you can build a custom design instead. On top of that, the software includes plenty of useful features like SEO tools, eCommerce functions and social media integrations. If anything comes up while creating or updating a site, their support team is available 24/7 which is a big plus.

Cons

Something that bothered me was not being able to change the font style or size.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DR
Daniel Romero

Marketing and Advertising, 51-100 employees

Less than a year

4.0

“flexible website styling tools”

Pros

Something that really worked well for me was how many options it gives you to customize and decorate a website. It also saves your changes almost automatically which is really helpful while building pages. Even without much design experience, the platform feels simple to use. On top of that, putting together the structure of my new website was fast because there were so many layout and setup choices available.

Cons

My only real complaint is that the app could use more modern templates and site structures. Aside from that, everything else felt excellent.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

GM
Garrick McFadden

Law Practice, 1-10 employees

More than a year

3.0

“attractive site builder”

Pros

It's a solid option for creating a beautiful website without much effort. The whole setup feels very plug-and-play so it works well for anyone who wants something simple and easy. It's best suited to people who don't rely heavily on being discovered through search engines. the software does offer its own SEO integrations but it really isn't built or optimized for SEO in the same way a WordPress site is.

Cons

The biggest downside is that it doesn't provide a strong foundation for SEO. It feels more like a platform for sharing content with clients you already have rather than attracting new traffic organically. For business models that focus on building an existing customer relationship and increasing sales from that base, the software can actually be a very good fit.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

JB
Jordanna Bubar

Graphic Design, 1-10 employees

Less than a year

3.0

“affordable but very limited”

Pros

When you don't know how to build a website yourself or can't afford to hire a designer, the software is a fairly budget friendly option and it's very simple to work with.

Cons

Removing the software branding costs extra, the templates feel very basic and mostly look like copies of one another and integrations are quite limited. Customization also clearly isn't one of its main strengths.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

TF
Thomas Fischer

Information Technology and Services, 51-100 employees

More than a year

5.0

“Live updates”

Pros

The software portal makes it really convenient to access all of your templates and current websites in one place which is a great feature. The real-time updates are also a big plus since you can instantly see the changes you make as they happen.

Cons

At times the loading between edits or when switching from the desktop view to the mobile interface can feel a bit inconvenient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KT
Khushboo Tomar

Outsourcing/Offshoring, 1-10 employees

More than a year

5.0

“perfect start for my business”

Pros

As a new user I can say the platform is very simple to use. It also came with free vouchers on my first purchase which was a nice bonus. It really helped me get my business started.

Cons

I haven't run into any issues so far. Overall the experience has been really good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HM
Harsh Mistry

Computer Software, 500+ employees

Less than 6 months

4.0

“free publishing with handy templates”

Pros

Creating and publishing a website at no cost is very easy and the navigation is simple to follow. The ready-made templates also help a lot by saving time and effort during setup.

Cons

Given how much open-source and freeware software is available, it would be better if some premium features were more affordable. At the very least, basic static website publishing could remain free. It's not really a complaint, more of a suggestion for improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

BB
Brandon Brooks

Venture Capital & Private Equity, 1-10 employees

More than a year

5.0

“agency-level sites with the software”

Pros

A lot of website builders get criticized because the finished site ends up looking amateurish but that hasn't been the case with the software. To be honest, I've paid agencies in the past and gotten websites that looked worse than the one I was able to build myself using the software.

Cons

I understand that live support is expensive to provide but every now and then I'd still prefer the option to speak with an actual human.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

GKRC
Gopi Kishan Rao Ch

Music, 1-10 employees

More than a year

4.0

“fast builde”

Pros

The speed is excellent which I really love. The template collection is amazing and the extra features available through the software App are really impressive. It's also convenient for marketing and the support team has been very helpful. there's not much more I could ask for.

Cons

One downside is that the Premium plan only allows a single site. Another limitation is that a site can't be transferred to another owner and switching templates felt difficult since they aren't interchangeable.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

GM
Gu Mark

Information Technology and Services, 1-10 employees

Less than a year

5.0

“Elegant designs”

Pros

Getting a polished, elegant website up and running in just one day is probably the biggest advantage of the software. Both the standard Editor and Editor X are very capable and they feel accessible and user friendly while still offering a lot of power.

Cons

The restaurant features still seem a bit unfinished since that part is clearly still being developed and updated. Some practical functions are missing right now, like setting a one-time usage limit for coupon codes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9