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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Retail, 1-10 employees

More than a year

2.0

“Slow sites and costly extras”

Pros

Using the platform is fairly easy and it's definitely simpler than some other website builders I've tried. They also run frequent promotions which can knock 50% off their premium plans and make the initial cost more appealing.

Cons

That simplicity comes with trade-offs though. A number of features are missing and while you can get some of them through other apps, that usually means paying extra. The biggest disappointment for me was the website speed since my site ran noticeably slower than on other platforms I've used. It's also frustrating that moving to a different platform isn't simple because switching basically means rebuilding everything from the ground up. On top of that, the regular pricing doesn't feel very competitive unless you catch one of their 50% sales and it seems like that discount only applies to the first purchase rather than renewals.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

4

Functionality

3

JT
Jeff Thomas

Wine and Spirits, 1-10 employees

More than a year

4.0

“Handy templates”

Pros

Pretty easy to get a site up and running! The ready-made templates make it possible to launch quickly without needing much technical knowledge or outside help. Once you spend a little time learning how the interface works, the admin tools are quite capable.

Cons

Working with its dynamic content features feels outdated and takes time to really master. The drag and drop editor can also be slow to respond so it still needs some improvement.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

FV
Fabian Vecherel

Construction, 1-10 employees

More than a year

5.0

“no need to hire specialists!”

Pros

There's a huge selection of well-designed templates for all kinds of needs and you don't need any technical background to use them which helps avoid hiring specialists and saves money. Another big plus is the range of features for building an online store, including basic marketing campaign tools. Creating a site really feels as simple as 1, 2, 3 since you can just drag and drop elements into place in a very easy way. It's also helpful that you can try out the functions first and only pay for what you actually need once you're ready to publish your website. On top of that, there are countless tutorials available to guide you through using the software, whether for more advanced tasks or anything where you need extra help so you can take the time needed to build your site properly.

Cons

Free plan does not let you use your own domain and changing the template is a problem because once you've already gone through the process, you basically have to rebuild the website from scratch. Site loading speed can also be slow and you need to pay extra if you want to add code from different platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NH
Nick Hatcher

Market Research, 1-10 employees

More than a year

5.0

“stylish templates for every niche”

Pros

Comes with visually impressive templates built for small businesses, restaurants, online shops and creative professionals like musicians and photographers. They're optimized for mobile devices and you can add extra functions or flair through the many apps available in the App Market. It feels a bit like moving into a pre-built house: the core structure is already there and isn't really meant to be changed.

Cons

This is probably just a minor complaint but it does bother me a little that you can't transfer content from one template to another. I get that it's a website builder and not something like Microsoft PowerPoint, still, it would be nice to preview how the same content looks across a few different backgrounds or layouts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DP
Diana Poncelet

Mental Health Care, 1-10 employees

More than a year

5.0

“will fit your needs”

Pros

Even with fairly basic computer knowledge, it's possible to build a website that looks professional and fits your needs. The ready-made templates help speed things up especially if you don't already have a clear design in mind. the software also includes more advanced features along with solid instructions for anyone who wants to customize their site further. You can add multiple pages and use functions for forms, payments and communication. I've been able to set up online forms for people to complete, pull the data whenever needed and upload photos without issues.

Cons

Initial setup can take quite a bit of time especially when adding a lot of text and needing to adjust font styles and sizes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HDJCO
Haydemar de Jesus Colmenarez Ortiz

Computer Games, 11-10 employees

Free Trial

4.0

“practical use”

Pros

Building content for the company with the software has been very practical and easy and it has really helped us improve what we publish online. The platform is convenient to use when creating content and the online store features are excellent. It also offers good options for setting up reservations and putting together an attractive product portfolio. All of that has helped us grow our online presence and keep our activity looking more professional. Another big advantage is being able to create new features without needing to code and the HTML5 technology is outstanding for creating and structuring content.

Cons

One setback is that the search engine optimization features do not always stay fully up to date.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Design, 1-10 employees

More than a year

5.0

“stylish templates that deliver”

Pros

Every site I finish with this platform ends up looking really polished. Compared with other drag and drop builders, the templates feel more modern, elegant and current. It's also much more user friendly than a lot of other web design tools.

Cons

There is a monthly subscription to pay. It's not overly expensive but for a small business the ongoing cost can build up over time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AS
Aaron Sobey

Broadcast Media, 1-10 employees

Less than a year

5.0

“Polished blogging”

Pros

Having a free website builder that still looks polished is a huge plus. The layout is really appealing and publishing blog posts feels very easy. Sharing posts on social media is simple and being able to add images from the stock photo library directly into blog posts is something I really appreciate.

Cons

The only downside is that some features are locked behind an annual membership, like using a custom domain name and accessing certain premium options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Architecture & Planning, 1-10 employees

More than a year

4.0

“beginner friendly setup”

Pros

Starting from zero with no website-building experience, this was by far the simplest platform for me to figure out. Everything was right there and the detailed instructions made a huge difference especially as a complete beginner.

Cons

My only real complaint with the software is that the selection of pre-made website templates feels a bit limited. Aside from that, I'd definitely recommend it to others.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AG
Amy Galliano

Insurance, 1-10 employees

More than a year

3.0

“helpful templates for starting out”

Pros

The template selection was something I really appreciated. It gives you a solid starting point when you're trying to figure out the design and functions of a website.

Cons

At times certain tools or features are not that easy to locate which can make things a bit frustrating.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

JM
Jodelle Maglaya

Hospital & Health Care, 500+ employees

More than a year

5.0

“Responsive support”

Pros

Building a website for the first time felt very manageable with the software because the platform is really user friendly. I reached out to customer support several times and getting in touch with someone was simple every time. A lot of other websites make it nearly impossible to talk to a real person so when something goes wrong, you are left without help. With the software, the contact information is clearly available which makes a big difference.

Cons

One part I still have not explored is the third-party integration because it is hard to understand and I am not really sure how to use it yet.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 51-100 employees

Free Trial

5.0

“perfect for startup budgets”

Pros

A really useful option for startups that can't afford to spend too much in the beginning.

Cons

At this point my free plan still hasn't expired so I haven't been able to explore what the next set of features or utilities looks like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HE
Heathere Embry

Apparel & Fashion, 500+ employees

More than a year

5.0

“building a shop with the software”

Pros

Launching my website and adding an online shop was really simple with this software.

Cons

It would be better if there were a few more theme options that matched specific types of businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AZ
Adriana Zamora

Apparel & Fashion, 1-10 employees

More than a year

5.0

“Beginner friendly website customization”

Pros

Setting up a site and getting it customized feels very beginner friendly. It's simple to adjust the design and make changes without needing much prior experience which makes the whole process approachable for new users.

Cons

One limitation is that there aren't many compatible third-party apps available so integrations can feel a bit restricted depending on what you need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Computer Software, 500+ employees

More than a year

5.0

“No coding needed”

Pros

Really easy to start out with and setting up a site doesn't take much effort at all. It's a solid option when you want to avoid coding a website unless it's actually necessary, as long as you know the right situations where the software makes sense and where it doesn't.

Cons

the software Code still feels a bit underdeveloped at this stage. It also works best when the website is kept relatively small.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EC
Eileen Connors

Environmental Services, 1-10 employees

More than a year

4.0

“good experience”

Pros

It creates really stunning websites and the large catalog of pictures is a big plus.

Cons

The software is decent overall but customer support should offer a phone number to call. It also needs to be made much simpler than it is now.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

ZH
Zeinab Hassan

Animation, 1-10 employees

More than a year

5.0

“Great templates for my shop”

Pros

Feels much less overwhelming with this to create a site or online shop. It's free to use, very beginner friendly and comes with a wide selection of high quality templates to choose from. The platform makes the whole setup process clear so you don't end up feeling confused or frustrated trying to figure out how it works.

Cons

I don't have any complaints. It has worked really well for selling and showcasing my art.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VM
Vishal Mahour

Marketing and Advertising, 11-10 employees

Less than a year

4.0

“Content management system”

Pros

After using this CMS for the past year I'd say it's one of the better content management systems I've worked with. It gives you the flexibility to build and design almost any type of website you want.

Cons

That said it still doesn't feel as worthwhile when compared with WordPress or Blogspot. The pricing is also a bit on the higher side so those areas definitely need improvement.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

PJ
Phillip Jones

Automotive, 51-100 employees

More than a year

5.0

“Stands out!”

Pros

Compared with other builders this software feels a lot more user friendly. You can get everything set up on your own and the final result looks polished and expensive like you paid a premium for it. For anyone who doesn't want to struggle through the technical side, the software makes it fairly simple to start making money thanks to the design tools, motion graphics, strong built-in wording and the newer 3D-style visuals that really catch even skeptical people's attention.

Cons

One thing I really don't care for is that you have to keep their branding attached in your email presentations. Having the software included in your email name feels unnecessary and I don't think that should be required at all.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Food & Beverages, 11-10 employees

More than a year

4.0

“Good site on a budget”

Pros

Running a nonprofit means working with a limited budget so we needed something affordable without ending up with a site that looked cheap. This solution gave us a website that looks polished, works well and is very user friendly.

Cons

I don't like that the plans aren't very flexible. I'd rather be able to customize a plan and pay only for what I actually need instead of getting extra products I won't use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7