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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LS
Latonia Smith

Graphic Design, 1-10 employees

More than a year

5.0

“Offers a lot”

Pros

One thing that really works in the software's favor is how much it offers compared to other website builders. The sites load quickly, there's a huge variety of layout and design options and the App Market makes it simple to add more features as your site grows. It also makes promoting my own websites, as well as client sites, pretty without any trouble.

Cons

If you're thinking about long-term scalability, you may end up paying extra to install certain third-party apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TD
Thilina Dasantha

Insurance, 500+ employees

More than a year

4.0

“many customization options”

Pros

Using the software was a fairly positive experience overall. It gives you plenty of customization options and feels quite user friendly to work with.

Cons

That said I do think there are other alternatives out there that are fairly similar and just a bit better overall.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“simple setup process”

Pros

Having a website set and running felt pretty easy overall and the whole setup process was simple and without any trouble.

Cons

It still took a fair amount of time to work out how to arrange the pages in a way that actually looked good and I ended up contacting support a few times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

NH
Naveed Hassan

Information Technology and Services, 1-10 employees

More than a year

5.0

“Excellent!”

Pros

It offers plenty of attractive templates to pick from and the platform is very user friendly. The editing tools are excellent and make building a site feel easy.

Cons

The template selection could still be expanded and switching from one template to another isn't very convenient for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Design, 1-10 employees

More than a year

3.0

“generic themes and limited customization”

Pros

Honestly there wasn't really anything about this product that stood out to me in a positive way.

Cons

The themes feel very generic and the page builder along with the customization options is extremely limited.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

DL
Daniel Larrazábal

E-Learning, 500+ employees

More than a year

5.0

“Has a lot of positives”

Pros

There's a lot to appreciate here. It's incredibly simple to use and nearly every template and feature can be customized to fit exactly what you need.

Cons

For certain specific requirements, you still need to rely on third-party apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 500+ employees

Less than 6 months

5.0

“I enjoy using it”

Pros

There's a really impressive selection of templates and that's one of the biggest reasons I enjoy using it. Whether the site is for ecommerce, a portfolio or something else, the variety covers pretty much everything someone could need. Another huge plus is how effortlessly it connects to a custom domain which has honestly been one of the best parts of the platform.

Cons

The pricing could definitely be a bit lower but other than that I haven't really noticed anything that feels like a real downside. The interface is also very easy and simple to understand.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BW
Bernadette Waugh

E-Learning, 1-10 employees

More than a year

5.0

“My choice”

Pros

Being someone who runs a small business, getting everything set up was fast and easy. One feature I really appreciated was being able to schedule blog posts which was perfect for those times when I was in the zone and writing a lot of content at once. I could also build password protected pages which worked really well for my paying students.

Cons

I've got bigger plans for my the software site going forward so eventually I'll need to upgrade to the Business Package to get unlimited data. Thankfully, I still have a bit of time before I need to make that move.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MKC
Madhu Kumar C

Internet, 1-10 employees

More than a year

4.0

“impressive built in features”

Pros

Built- n features are solid and adding new functions is pretty easy.

Cons

The loading time is frustrating and the interface doesn't feel as polished or professional compared with other platforms. Pages made with WordPress look much more appealing to me, based on the many sites I follow that were built on it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Management Consulting, 1-10 employees

More than a year

5.0

“Configurable according to your needs”

Pros

There's a lot built into it from a simple drag and drop setup to more advanced coding options so it works well whether you want something basic or more customized.

Cons

Editor X still runs into bugs now and then although it has improved a lot compared with its earlier versions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JZ
Jacquelyn Zunic

Apparel & Fashion, 1-10 employees

More than a year

5.0

“all in one”

Pros

It brings together website building and ecommerce management in a single service that's easy to use.

Cons

Compared with Shopify, it falls short on integrations with other platforms which makes some of my tasks more tedious and time-consuming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AEI
Aileen Epstein Ignadiou

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“Makes website edits simple”

Pros

Even without much knowledge of web design or how to tweak things after a page is built, the software has been fairly simple to use and has helped me learn how to make changes to my website on my own.

Cons

At times some parts can still feel a little confusing although that may have more to do with me being a beginner than with the software itself.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

MA
Matt Arrigo

Retail, 11-10 employees

More than a year

4.0

“user friendly tools for teams”

Pros

One of the biggest advantages is how simple it is to use and how quickly employees can be trained to handle specific features.

Cons

A few times some changes were rolled back and didn't save correctly and I made sure it wasn't caused by the browser. I reported it and it was fixed that same day.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

NL
Nicole Licursi

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“affordable start with room to grow”

Pros

It doesn't take much money to get started and you can keep adding to it afterward as your needs grow.

Cons

I just wish live support or chat was available to help work through issues instead of having to hire someone or at least have a small tutorial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

OL
Olivier Larue

Education Management, 1-10 employees

Less than a year

3.0

“Limited free plan”

Pros

I expected this website builder to be pretty easy to use and to handle content updates without needing a lot of technical knowledge.

Cons

That said the free version felt far too restricted and I ended up quitting the software because of it. WordPress offers a lot more functions.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

DR
Danielle Rice

Food Production, 1-10 employees

More than a year

5.0

“Valuable tool”

Pros

The clean page layouts are a big plus and I really appreciate having several payment method options available. Being able to approve my orders is also something I value a lot.

Cons

Changing products can be a bit tricky at times and it takes some trial and error to figure things out.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SC
Silvia Contreras

Automotive, 51-100 employees

More than a year

5.0

“personalize your site!”

Pros

Having a free plan makes this tool much more approachable especially for people just getting a small business off the ground. There's also a solid range of ready made templates to pick from which helps speed things up. From there you can personalize the site with your own messaging, font colors, images and other details to match your brand.

Cons

One part I really struggled with was setting up the eCommerce feature. It felt much more complicated than it should have been and because of that my client ended up only offering online scheduling which created the possibility of people booking appointments without paying a deposit first.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KL
Karen Lo

Information Technology and Services, 1-10 employees

More than a year

5.0

“Design freedom”

Pros

The standout benefit is how much control the software gives over the site's look and feel especially when adjusting desktop and mobile responsive layouts separately. The layout tools are practical and offer enough customization to build pages that actually feel unique instead of looking like every other template.

Cons

At times, the editor can be a little slow when pages are loading in editing mode.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KH
Kamal Hossain

Information Technology and Services, 51-100 employees

More than a year

4.0

“easy to use”

Pros

Getting started with the software feels very easy even if you are not a technical person and that is the biggest reason I enjoy using it. As a CMS, it gives me a complete solution for running an eCommerce store which makes it really useful.

Cons

I honestly have not run into anything negative with it. Everything seems to work well and the platform feels clean overall.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AE
AnnMarie Edward

Hospital & Health Care, 500+ employees

More than a year

5.0

“custom branding”

Pros

Our team has been using Canva lately for infographic work and it's been a really solid option for getting content started quickly. The templates give us a strong starting point and I really appreciate being able to adjust the colors and images so everything matches our brand.

Cons

Filtering through images and elements can be frustrating. At times, the filters don't seem to work properly especially when trying to sort by free or static images.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10