
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Food & Beverages, 1-10 employees
Less than 6 months
“not easy to use”
Pros
Their marketing really pulled me in. It honestly made the service sound simple to use and worth paying for but in the end it felt like the promise was all in the advertising.
Cons
Using it was not user friendly at all and to make matters worse, two different reps insisted I had reactivated an account when they had actually charged my credit card without my knowledge.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
2
Accounting, 11-50 employees
Less than a year
“Reliable site builder with useful features”
Pros
It is very user friendly especially for anyone without much background in web design or coding. The drag and drop editor makes it easy to personalize pages, add photos and videos and update content whenever necessary. Also it comes with a good range of templates along with helpful business and marketing features. Overall it offers strong value for small businesses that want to handle their website in one place.
Cons
Some of the more advanced tools are only available on higher-tier plans which can make it costlier as a business expands. The editor may also feel a bit slow at times when working on larger pages or using lots of design elements. On top of that certain settings and customization options can take a while to locate.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Retail, 1-10 employees
Free Trial
“Custom layout options for every store”
Pros
Wix gives you an unmatched level of design flexibility. Compared with other website builders that lock you into strict layouts, this one lets you place elements wherever you want on the page which makes the creative process feel much more open.
Cons
Because there are so many features packed into the editor, it can come across as a little cluttered at times. Also it takes a bit of extra time to adjust the mobile layout separately after making changes to the desktop version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 1-10 employees
Less than 6 months
“most things are hidden behind paid plans”
Pros
Creating a professional looking website is possible without needing advanced coding skills. The templates and drag and drop tools definitely make the building process much more manageable.
Cons
A lot of the useful features are locked behind paid plans. On top of that customizing certain parts of the website turned out to be more challenging than I expected.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
3
Construction, 1-10 employees
More than a year
“friendly support available”
Pros
The tool is pretty easy to use and it is fairly user friendly even if you don't have any experience with web design or coding. The drag and drop setup makes building pages simple.
Cons
At times it can be a bit slower to load compared to other hosts and there are a few tricky areas when you're trying to customize a template.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Events Services, 1-10 employees
More than a year
“Simple store setup”
Pros
Putting together a professional website with it is very manageable even without coding knowledge or advanced technical skills. For an event photography and videography business, being able to display photo galleries, videos, service packages and previous events in one place is especially valuable. The templates and design features help create a visually attractive site and the platform also includes helpful business and marketing tools for bringing in potential clients.
Cons
As the business expands some of the more advanced features and business tools can get pricey. There are also moments when customizing specific parts of the website ends up being more complicated than you would expect.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Non-Profit Organization Management, 1-10 employees
More than a year
“packed with reliable visual tools”
Pros
Building a professional looking website with it doesn't require starting from scratch with code which is a huge plus. The editor is user friendly, the templates and designs look really amazing and there's a wide selection of features and integrations to work with. One thing I really like is being able to handle so many different parts of the website from a single platform.
Cons
Honestly I haven't run into any major downsides. Because there are so many features packed in, it can sometimes take a bit of time to figure out where everything is but overall it still feels very user friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Computer Software, 51-100 employees
Less than a year
“quick website setup”
Pros
Velo's development tools make it much quicker to prototype custom web applications. The platform also has strong video and image handling features which helps a lot when rolling out dynamic marketing content fast.
Cons
Working through more complex Velo code modules can sometimes lead to UI glitches and other issues and sites can render more slowly when there are a lot of heavy custom scripts involved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
7
Computer Software, 1-10 employees
Less than 6 months
“Easy design customization for small stores”
Pros
Creating and managing a professional website with it is very hassle free even without deep technical skills. The drag and drop editor, ready-made templates, app integrations and customization options give it plenty of flexibility for all kinds of websites. Also it comes with helpful tools for SEO, analytics and overall site management which adds a lot of value.
Cons
At the same time some of the more advanced customization and functionality can feel restrictive when compared to building a site completely from scratch. The cost can also climb once you start adding extra features and premium services.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“Great features available”
Pros
The built-in AI is really helpful now especially when it comes to putting a site together if you are not very technical or naturally good with design.
Cons
The only unsettling part is that the AI seems a bit intrusive since it starts taking control and clicking around inside it to create the website for you.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Information Technology and Services, 11-50 employees
More than a year
“have so many useful options”
Pros
Going in I honestly thought the Wix editor would fall apart the moment I started dragging images around but it somehow stayed intact and worked better than I expected. Not having to deal with hosting or server setup is also a nice bonus. At this point I just want to get back to my desk now.
Cons
Customer support used to be decent but now it takes a full 12 hours just to get a reply to a basic ticket and when they finally respond, they're often looking at the wrong screen entirely. It's really frustrating. On top of that you run into paywalls almost immediately if you want to do anything even slightly custom so the cost shoots up for no real reason.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Oil & Energy, 1-10 employees
Less than 6 months
“decent store builder with easy setup”
Pros
It lets us put together a professional looking website even without having much coding knowledge. The visual editor gives you a lot of flexibility and there's a wide selection of templates and design features to choose from. Being able to make updates and instantly see how they look is especially useful.
Cons
With so many customization options, the editor can feel a bit crowded at times. It can also take some extra tweaking to get certain elements positioned exactly right across both desktop and mobile versions.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
9
Retail, 101-500 employees
Less than a year
“Helpful design features for business sites”
Pros
Wix is one of the simplest website platforms we've worked with. Creating and updating pages takes no coding skills which makes a huge difference when non-technical team members need to handle edits without submitting an IT request every time. The drag and drop builder is truly user friendly and the templates provide a strong foundation without making the final site look cookie-cutter. For a nonprofit that wants a professional online presence without having a dedicated web team, it delivers far more value than you'd expect for the cost.
Cons
A big limitation is that once your site is built on a specific template, moving to a different one pretty much requires starting over and that's a much larger project than it seems at the beginning. SEO options are fairly decent but they do have some limits compared with platforms aimed more at developers so if search traffic is a major focus, you may eventually run into restrictions. It would also help to see more nonprofit-focused features built in, instead of needing to assemble that functionality through third-party apps.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Construction, 500+ employees
More than a year
“offer friendly support”
Pros
Building a website is surprisingly simple even without much technical know-how. The templates are attractive, the drag and drop editor is really user friendly and there's a wide range of features that let you tailor your site the way you want. One thing I really like is how fast you can put together something that looks clean and professional. It works well for beginners but there are also plenty of tools available once you want to do more advanced customization. Overall it is an excellent option for creating a website without all the usual hassle. I'd definitely recommend it.
Cons
Well a small drawback is that the more advanced features can take a little time to figure out once you start exploring them. Since there are so many customization options, it can feel a bit overwhelming in the beginning. On top of that some tools are only available on the more expensive plans which can be frustrating if you're trying to stay within a budget. Even so for most basic website needs, it's still pretty easy to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Staffing and Recruiting, 11-50 employees
More than a year
“good for growing stores”
Pros
It has been an excellent website builder for me and the customer support team is always friendly and impressive. The features are simple to use which makes the whole experience even better.
Cons
Even after using this website builder for years, I still haven't run into any issues. I honestly don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“Great visual editor”
Pros
The dashboard is simple to work with and the navigation is easy. It's a good website platform overall for beginners especially if you're just getting a new business website off the ground.
Cons
SEO and design tools aren't the strongest. Because of the available features, it can be hard to build a website that feels truly custom and stands out.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
7
Functionality
5
Machinery, 11-50 employees
More than a year
“Simple store creation for online selling”
Pros
Even with very little website knowledge, people can still build their own site almost instantly with it.
Cons
It seems like a different kind of platform compared with WordPress even though they serve a similar purpose. It lets users skip the time and effort it usually takes to learn a system like WordPress. The downside is that you cannot simply pack everything up and leave whenever you want as you end up tied to it.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
7
Electrical/ Electronic Manufacturing, 51-100 employees
Less than a year
“easy website launch”
Pros
Using Wix is very easy thanks to the drag and drop builder and putting a site together doesn't require any coding for most projects. It comes with plenty of templates, decent design choices and a good range of apps and integrations. The built-in hosting, security and basic SEO tools are also helpful especially for small businesses and personal websites.
Cons
A few of the more advanced features are locked behind higher tier plans and the cost can climb as your website gets bigger. Some customization limits do show up once you want more control and performance can depend on how complex your design and features are. Also it is not very simple to move a Wix website over to another platform.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Design, 1-10 employees
More than a year
“simple custom layouts”
Pros
The platform still works well and feels user friendly without giving up useful features along the way.
Cons
Using the mobile admin and editing tools is pretty frustrating. It really doesn't feel like this was designed with mobile site creators in mind.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
6
Computer Software, 1-10 employees
More than a year
“Helpful page builder for new websites”
Pros
Building and managing a professional website with it is very easy even without deep technical skills. The drag and drop editor is one of the features I like most along with the large selection of templates, strong customization options and the convenience of handling all website content from a single platform. The design freedom and built-in business tools also add a lot of value.
Cons
A few of the more advanced features do take some time to figure out especially when trying to customize the site beyond the default templates. The pricing can get fairly expensive too once you start adding premium features or business related tools. On top of that the editor can feel a bit overwhelming at times because there are so many available options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8