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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TR
Trey R.

Sports, 1-10 employees

Free Trial

4.0

“Great store management with useful features”

Pros

It is easy to build a website with it because it comes with a huge range of features, templates and tools. It gives you plenty of options and capabilities to create the kind of website you want.

Cons

As a beginner the most difficult part was how complicated it felt at times. There were so many features and choices that I started to feel overwhelmed trying to decide what to include for my business.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

GAW
Gary A W.

Apparel & Fashion, 1-10 employees

Free Trial

5.0

“Simple design customization for online shops”

Pros

Wix gives you a lot of creative control thanks to its drag and drop editor so you can position text, images and buttons exactly where you want without needing any coding skills. Also it takes care of the technical side for you including hosting, domain setup, SSL and security which makes getting a site live much less stressful. Another big advantage is the huge library of 800+ modern templates tailored to different industries so you're not forced to start from scratch. On top of that the platform includes useful built-in business tools like email marketing, SEO guidance, online booking and payment processing, all available from the same dashboard.

Cons

One downside is that once you choose a template and build your site around it, you cannot simply switch to another one later without manually moving everything over. The mobile version also isn't always perfect right away since the automatic conversion from desktop often needs extra adjustments and reordering to display properly on phones. Because of the fully flexible drag and drop design, pages can end up with heavier code which may lead to slower loading speeds compared with more performance focused builders. It's also hard to move away from it later since exporting your website or its source code to another platform or host isn't supported.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

GG
Gaurav G.

Computer Hardware, 1-10 employees

Less than a year

4.0

“Reliable visual builder for everyday sites”

Pros

The interface is easy and simple to understand and it includes nearly all the features and components needed to build a modern website.

Cons

Its pricing plans are a bit confusing. It works well for a consultancy with around 5 to 10 people but it feels somewhat expensive for individual users.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

KC
Kayla C.

Education Management, 11-50 employees

Less than a year

5.0

“Easy website updates and quick edits”

Pros

It has been really helpful for building up a business online especially with the range of features it offers to support growth and improve your presence. Its marketing tools are set up in a simple way which makes them practical to use and keeps the experience decent for customers as well.

Cons

The thing that can be frustrating is that it occasionally runs into bugs or freezes for a bit. Usually though a quick refresh fixes it and everything goes back to normal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GS
Giorgio S.

Construction, 11-50 employees

More than a year

3.0

“Helpful support team”

Pros

At first the platform felt very simple to use but after spending more time with it, I started noticing quite a few limitations. I'd recommend it only if you need a basic website without too many expectations.

Cons

To me the biggest downside is definitely the overpriced plans. Also it is hard to manage or build pages with actual code like HTML or JavaScript since you're forced to work through their own code system which is honestly pretty poor. On top of that plugin integration is basically not an option and the few plugins they do provide are not well made. Most of them are paid as well and they're quite expensive. SEO features also feel limited.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

5

MV
Marquita V.

Banking, 51-100 employees

More than a year

5.0

“Great platform”

Pros

Right from the start the tool gives us full drag and drop control so placing text and visual elements exactly where you want them is very natural. Also it comes with a huge collection of 800+ professional templates designed for all kinds of industries. The App Market is another big plus since you can add important features like booking tools, forums event ticketing and live chat with just one click. On top of that the built-in SEO tools provide personalized step-by-step checklists that help get your site indexed on Google faster. The setup is user friendly enough that you can build a customized, working website in just a few minutes and the free plan makes it possible to create, test and even publish without needing to enter a credit card upfront.

Cons

One downside is that once you pick a theme, you're basically stuck with it and changing layouts later means rebuilding the site from scratch. The mobile version also needs separate manual adjustments in another editor to make sure the desktop design displays properly on phones. Another limitation is that it does not let you export your site code or database so moving everything to another platform like WordPress isn't really an option.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KT
Karen T.

Construction, 1-10 employees

Less than a year

5.0

“Simplifies visual editing”

Pros

I find it surprisingly easy to use. As a first-time user, I was able to figure out most of the features quickly and customize everything to fit our needs. It also offers really good value for the price especially compared with other platforms that cost much more.

Cons

Since I am still new to it, I honestly haven't run into anything I dislike yet. I haven't had any problems so far and I also haven't needed to contact customer support at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

MS
Monica S.

Insurance, 500+ employees

Less than 6 months

5.0

“amazing customization options”

Pros

It has worked well for building my e-commerce site and the customer support team has been really helpful whenever I needed assistance.

Cons

My experience with it was positive overall but I ended up canceling my website because my online store was no longer making a profit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FA
Furkan A.

Design, 1-10 employees

More than a year

5.0

“Reliable site creation for small businesses”

Pros

After years of using it for both my own work and client projects, it's become the platform I rely on most for website development. It has made a huge difference for agency and freelance workflows with its responsive design features, reusable sections, design libraries and a very user friendly editor. With Wix Studio, Velo, CMS, Business Solutions, Multilingual and built-in SEO all working together, I can create anything from simple business sites to more advanced corporate platforms without needing a stack of outside tools. One of the biggest benefits is how fast I can deliver projects while still keeping the final result professional. Hosting, security, SSL, CDN, backups, analytics integrations, forms, automations, CRM and email marketing are all part of the same ecosystem which saves a lot of maintenance effort. It also keeps getting better through regular feature releases, AI tools, stronger responsive options and good performance improvements. Running an agency, that means I get to spend more time on UX, design and strategy instead of dealing with servers. On top of that support has been reliably helpful whenever I have reached out and the documentation is thorough enough for both newer users and experienced developers.

Cons

At this point there really isn't much for me to criticize. It has come a long way compared to where it was a few years ago and the platform keeps improving with updates that actually matter. Every now and then I have run into small UI quirks or minor editor bugs but they've never impacted live sites and were usually fixed quickly through support or later updates. If anything, I'd just like to see even more advanced APIs for developers, extra customization in some of the Business Solutions and continued refinement of the Studio editor as new features roll out. Those feel more like small wishlist items than serious drawbacks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

HK
Huda K.

Marketing and Advertising, 101-500 employees

More than a year

4.0

“Helpful tools for quick page design”

Pros

Wix has been incredibly responsive which lets me build professional, immersive pages that still stay aligned with Huda Beauty's very specific art direction, all without needing a developer to step in. The template selection and built-in hosting also make the whole site launch process much faster.

Cons

When it comes to enterprise level e-commerce, it starts to show its limits in performance compared with specialized platforms designed to support very high volumes of simultaneous traffic.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

7

AL
Aaron L.

Online Media, 1-10 employees

More than a year

5.0

“offer friendly guidance”

Pros

Putting together and launching a professional, stylish website with it felt very user friendly and easy. The platform keeps improving and over time it has become even more easy to work with.

Cons

You do end up paying a little more for the convenience. If you already have the technical skills, there are definitely cheaper ways to build a site.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KL
Kate L.

Machinery, 11-50 employees

Less than a year

5.0

“Great features for simple website creation”

Pros

It is very easy to use. The drag and drop editor made building and customizing pages simple even without any coding knowledge. Also it comes with plenty of professional looking templates and useful built-in features like SEO tools, e-commerce capabilities and mobile optimization so managing a website in one place feels very convenient. Overall it offers a user friendly platform that works well for both beginners and users with more experience.

Cons

As the website grows or needs more advanced customization, it can start to feel a bit restrictive. Some design options and functionality are more limited compared to platforms that allow full customization and changing templates after a site has already been built is not very convenient. On top of that certain advanced features are only available on higher-tier paid plans which can make the total cost add up over time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

NA
Nkiru A.

Hospitality, 1-10 employees

Less than a year

5.0

“Reliable visual layouts for quick launch”

Pros

The tool has been dependable for me and it offers strong value for the price. The interface is simple to work with and the drag and drop editor lets you place elements wherever you want without needing any coding knowledge. Wix ADI is also a helpful addition since it can automatically build a site using AI. On top of that there are hundreds of templates available and the designs look good enough to fit just about any type of business or industry.

Cons

At the same time all that design freedom can become a drawback because the lack of a fixed grid makes it easier to end up with uneven or messy layouts. Reworking a design is also frustrating since changing layouts often means manually copying over text and images. There are technical and performance limitations too especially with slower page loading caused by the heavy built-in code. Developers who want deeper customization may be disappointed because access to the core source is limited and custom database setups are still quite restricted. Cost and ownership are also concerns as you cannot export your site to move it elsewhere, premium add-ons for important business features can get expensive and you're locked into its hosting instead of choosing a cheaper third-party provider.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

EM
Elisabetta M.

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“Simple design process”

Pros

Building a site with it is very approachable thanks to the simple drag and drop editor and the huge selection of customizable templates. It makes web design something just about anyone can handle. The built-in ecosystem also adds a lot of value, with features like e-commerce, scheduling and AI tools that let you launch a fully working website without needing to write any code.

Cons

One limitation is that after you publish a template, switching to a completely different one means reformatting your content from scratch. Loading speeds can also slow down when pages are heavily customized with lots of media and the higher tier pricing plans become expensive pretty fast.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

CK
Caroline K.

Graphic Design, 1-10 employees

More than a year

5.0

“Easy website management without any coding”

Pros

It has improved a lot when it comes to helping people create attractive, functional websites without needing to write code. The drag and drop builder is also simple instead of complex and frustrating like it used to. Its app market has also expanded so adding extra features is much more doable without bringing in a developer.

Cons

Well it can still feel somewhat restrictive when you want to go beyond the standard templates or built-in features. There are times when you run into a limit and a certain customization just cannot be done unless you start working with Velo, their developer platform which kind of undermines the whole no-code idea. The editor may also become laggy as the site grows and it isn't always obvious what to do about it. On top of that once you choose a template, changing to another one basically means rebuilding from scratch which makes that initial choice feel like a big commitment. Page speed also isn't always as quick as you'd want especially on mobile.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

ML
Matthew L.

Graphic Design, 1-10 employees

More than a year

4.0

“Helpful store builder for growing brands”

Pros

This has given us more tools to sell our products and send invoices to clients directly from our website.

Cons

There are too many AI features and they feel confusing and disconnected from each other. The AI assistants are supposed to support business growth but ours keep sending blog and social media content that has nothing to do with our product and even ends up promoting other products online.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

EG
Elizabeth G.

Design, 1-10 employees

Less than a year

5.0

“Great visual features for modern sites”

Pros

Wix gives us a lot to work with when it comes to design and the platform seems very capable and flexible overall. The support agent who helped me was patient, professional and stayed with me until the issue was properly escalated. I also liked that my concern was documented and that I received a ticket number for follow-up.

Cons

Recovering a domain tied to the wrong account was confusing. The recovery form seems to be built more for login problems than for domain ownership situations so it was hard to tell what the right steps were. A separate process for domain ownership recovery or at least clearer instructions, would make this much better.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

AT
Aireanne T.

Food & Beverages, 1-10 employees

Less than a year

5.0

“simplifies page customization”

Pros

Running updates on my own without having to call a web developer has been a big advantage. The templates look professional and they fit really well for presenting a catering business. I also like the built-in SEO features which help with getting the business noticed on Google. Connecting it with the tools already in use like contact forms and marketing features, is pretty easy. Having hosting, security and site management all bundled into one platform keeps things convenient. It also gives enough flexibility to present different services, from weddings and corporate catering to private chef dinners and seasonal menus. On top of that adding blog content and photo galleries is useful for showing past events and helping with search visibility.

Cons

At the same time there are definitely limitations. SEO has come a long way on it but it still doesn't offer the same level of flexibility as a custom WordPress site if the goal is to rank aggressively for competitive searches like Denver wedding caterer or private chef Colorado. Design flexibility can also become an issue later because once a template is selected, changing to a different one usually means rebuilding a large part of the site. Costs can add up too especially when premium apps, additional storage or more advanced marketing tools are needed. Page speed is another drawback since some of its sites load slower than well-optimized custom sites which can hurt both user experience and rankings. Certain functions also depend on third-party apps which adds recurring fees and sometimes extra complexity. And if the site ever needs highly customized booking tools, catering calculators or one of a kind integrations, the platform starts to feel restrictive. There's also the issue of platform lock-in because exporting the site to another platform while keeping the same design isn't really possible so moving away from it would mostly mean starting over.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

8

A
Anonymous

Information Technology and Services, 51-100 employees

More than a year

5.0

“great design options”

Pros

An affordable website builder that's easy to use and works really well for most website needs. It's not the best fit for highly advanced or complicated sites but for typical use cases, it does the job very well.

Cons

There are some visualization problems especially with embedded forms on the mobile version of the site. The layout can also be problematic on mobile sometimes forcing users to scroll down before they can see any actual content.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

VG
Vijay G.

Information Technology and Services, 1-10 employees

Less than a year

4.0

“support is very helpful”

Pros

Putting together and updating landing pages with it has been really easy without needing a developer involved. The drag and drop editor works well, there are plenty of professional, modern templates to choose from and adding custom forms and similar elements is very simple. It saves us a lot of time whenever we need to launch campaigns quickly or make content edits on the fly.

Cons

It works perfectly well for basic, marketing focused websites. That said once you need more advanced functionality, it starts to feel limiting. If you're trying to scale, adding custom features or building more complex, developer-oriented layouts can be a challenge.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

7