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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Program Development, 500+ employees

Less than 6 months

3.0

“practical editor”

Pros

From the beginning the platform seemed very easy to use. It comes with a lot of features and I especially appreciated how simple it was to edit every single element without much effort. Having the option to purchase hosting directly on their platform is also a real plus. Even laying out the pages of a project is quite accessible so overall it feels like a solid platform for building websites quickly and getting professional-looking results.

Cons

One part of the software I appreciated less is the feature for adding images from a local PC into the project. When an image is around 3 MB, the website tends to slow down so it really should include some kind of compression to better optimize the site and improve loading speed when opening pages.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

MW
Mandie Williams

Marketing and Advertising, 1-10 employees

More than a year

5.0

“responsive support”

Pros

Whenever I need help, the customer service team is available and quick to respond. Communication is consistently clear and I've never had any issues with language barriers.

Cons

The pricing is higher compared to some other website platforms. I can understand both perspectives but it still makes it tough to convince some of my business owner friends to switch over and use it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

EL
Emma LeTendre

Consumer Services, 51-100 employees

More than a year

5.0

“so happy with it!”

Pros

My experience with the software has been relatively easy and whenever I've needed help, their support team has been responsive and genuinely helpful.

Cons

Nothing specific comes to mind that I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LP
Lina Petrakieva

Higher Education, 500+ employees

More than a year

5.0

“accessible design for event sites”

Pros

Making websites in the software feels very accessible. I've used it to create custom sites for running online events and the whole process has been really helpful and easy.

Cons

Something that still bothers me is the way password-protected pages work. After setting a password, there's no option to view it again later. You can only change it or create a new one which seems like a very basic limitation and honestly causes unnecessary stress.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CK
Christopher Kay

Marketing and Advertising, 1-10 employees

More than a year

5.0

“good results”

Pros

The best part is how customizable everything is. It comes with built-in page templates, plenty of elements you can add to the site and a website builder that makes putting everything together really simple.

Cons

Mobile editing used to be a problem but it seems to have gotten much better over the years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA
Moreno Acampora

Food & Beverages, 1-10 employees

More than a year

5.0

“website setup without trouble”

Pros

Launching a website is surprisingly easy even without any specific technical skills or experience.

Cons

A few features are paid but aside from that, everything else is excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SC
Shanakay Campbell

Consumer Services, 1-10 employees

More than a year

4.0

“flexible design for any skill level”

Pros

There's a wide range of design options on the platform which makes it useful for someone who isn't very computer savvy. At the same time, if you're more technical, you can go beyond the basic tools and code the entire setup however you want.

Cons

My only issue with it is that the interface can freeze at times while you're customizing your site.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

RB
Rachel Brockman

Retail, 51-100 employees

Less than 6 months

5.0

“effortless website design”

Pros

Creating a website with the software felt effortless especially when it came to designing the site.

Cons

There really wasn't anything I disliked about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR
Ashley Romer

Marketing and Advertising, 11-10 employees

Less than 6 months

5.0

“so easy to work with”

Pros

Getting a site up and running is very simple even with little to no prior experience. It doesn't really require any coding knowledge which makes it approachable for beginners. The final result also looks pretty solid especially if you're not overly focused on deep customization.

Cons

SEO isn't its strongest area but that's pretty expected with a builder this simple to use since the customization options are more limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NL
Nicholas Lucas

Consumer Goods, 1-10 employees

More than a year

5.0

“perfect fit for our business”

Pros

Running a small business means we end up handling everything ourselves, from product development and advertising to plumbing and website design and the software has been the perfect solution for that. It gives us what we need without adding extra complexity which makes it a really good fit for a business like ours.

Cons

There are still a few customization options we'd love to have but they're very minor and haven't caused any real issues for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EES
Emerson Eller Silva

Entertainment, 1-10 employees

Less than 6 months

5.0

“great first website experience”

Pros

Establishing a website for the first time with the software's AI has been an amazing and really satisfying experience and it's felt like a rewarding challenge throughout.

Cons

Up to this point I haven't run into any questions or problems that haven't been resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NA
Nicole Aucoin

Sports, 1-10 employees

More than a year

5.0

“quick launch”

Pros

It was soo easy to start working with the tool and I didn't need any website design experience to build my site.

Cons

One thing that could be better is having to manually update the site every few months. It would be really helpful if there were a scheduling option to set updates to go live automatically.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SD
Steve Duncan

Sports, 1-10 employees

More than a year

4.0

“so many functions”

Pros

I believe that it is pretty user friendly and comes with a ton of features which makes building and managing a site a lot more convenient.

Cons

At times it can be a little buggy and it still doesn't include every feature I'm looking for.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CK
Caitlin Kelly

Health, Wellness and Fitness, 101-500 employees

Less than 6 months

4.0

“DIY website!”

Pros

Building my own website feels very doable with the tools available and the final result still looks polished and visually impressive.

Cons

It took some trial and error at first to figure out how to use the platform in the most effective way.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MH
Michelle Henderson

Transportation/Trucking/Railroad, 1-10 employees

Less than 6 months

5.0

“completely in your hands”

Pros

One thing I enjoy most about the software is how many different layout options and creative editing choices it gives you when building your site.

Cons

The part I liked least was the pricing, along with the way the website editor is structured when it comes to making changes.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TN
Tina Nanzala

Marketing and Advertising, 11-10 employees

More than a year

5.0

“creative freedom for websites”

Pros

The software gives us a lot of creative freedom and lets us design websites exactly the way we want.

Cons

I honestly don't have any complaints about it and haven't run into any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CG
Christopher Gaskill

Marketing and Advertising, 11-10 employees

More than a year

5.0

“my recommendation”

Pros

Being able to customize my website the way I want has been a big plus. It's also a really valuable resource that new entrepreneurs can use this platform for free.

Cons

Interface doesn't feel as user friendly as other graphic platforms like Canva. On top of that, the mobile version has limited options which is a drawback since people rely on mobile more than ever now. Expanding the mobile capabilities is something I'd strongly recommend.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MB
Marcus Black

Construction, 1-10 employees

Free Trial

4.0

“Has a free trial”

Pros

Having access to a free trial is a nice bonus and the interface feels very user friendly overall.

Cons

Templates can feel a bit cookie-cutter and there isn't as much customization as you get with some similar products.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

VS
Valeria Sasser

Education Management, 11-10 employees

More than a year

5.0

“decent sites”

Pros

Dragging elements around the page feels very accessible, previewing changes is easy and putting together a solid-looking website doesn't take much effort.

Cons

Occasionally the placement of certain tools or options doesn't feel very natural so it can take a bit of time to track down the right objects.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MG
Michelle Gamper

Medical Practice, 51-100 employees

Less than 6 months

5.0

“fast website setup”

Pros

Creating a site built with the software feels really easy and it gets everything done within minutes.

Cons

A thing that could be better is how quickly the files expire. I'd really prefer having a place to store and keep them saved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10