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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“plenty of templates”

Pros

Bringing my website online was easy and there were lots of templates to choose from.

Cons

The total price feels higher compared with other similar services.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AH
Amy Hansford

Consumer Services, 1-10 employees

Less than 6 months

5.0

“Caters to your website needs”

Pros

From the start it feels very user friendly and there are plenty of page design options to choose from.

Cons

Pricing is the downside. There is a free version but it doesn't include access to everything.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BN
Ben Nazar

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0

“Good for beginners”

Pros

I say this as someone with zero website experience but geting started with the tool was super simple!

Cons

Even though it's very user friendly, it still falls a bit short when it comes to some advanced capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DA
Daryl Alexander

Marketing and Advertising, 1-10 employees

Less than 6 months

2.0

“costly add-ons and limits”

Pros

The drag and drop tools are quick to use and it does offer some basic functions that work well for non-technical users.

Cons

The premium features feel too restricted and the add-ons and extensions turn it into a complete money pit.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

4

Functionality

3

ACC
Alimberth Campos C

E-Learning, 51-100 employees

More than a year

4.0

“quick results”

Pros

It works really well for putting together basic websites quickly while still making them look professional. It comes with plenty of free features that you can use without needing any prior knowledge which makes the whole process much more approachable. It also lets you buy and set up domains for your websites in just a few steps which is very convenient.

Cons

At this point, the only downside I see with the software is that not all of its templates are responsive. That can affect the user experience especially since most visitors now access websites from their mobile devices.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JF
Jessica Foote

Consumer Services, 11-10 employees

More than a year

5.0

“foolproof web design”

Pros

Owning a website made through this software feels pretty foolproof especially for someone without any professional design experience.

Cons

Every now and then it freezes up and I have to refresh the page which can mean losing some of my work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AZ
Angelica Ziyad

Consumer Services, 1-10 employees

More than a year

3.0

“create any site”

Pros

Something I appreciate is being able to build multiple web pages without much trouble. The templates also give me plenty of ways to customize each page so I can adjust the look and layout in different ways.

Cons

A few parts of the platform are frustrating especially the AI website creation tool. It seems restricted to the original prompt and doesn't allow much customization afterward. The pricing is also pretty confusing. the software offers monthly or yearly plans and mentions a free domain for one year but when you pay annually, hosting still appears to be charged monthly even though the pricing makes it sound like hosting is included in the annual plan. That really needs to be explained more clearly for customers. Another downside is that I can't create custom logos or designs directly in the software and it also doesn't let me connect tools like Canva to handle that.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

5

LS
Louise Shaw

Marketing and Advertising, 11-10 employees

More than a year

5.0

“build sites freely”

Pros

Making a website with the software feels very user friendly thanks to the drag and drop tools which make it simple to create and arrange pages the way I want.

Cons

Compared with some other platforms, the selection of plugins is a bit more limited so there aren't as many add-on options available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CL
Clarissa Leon

Events Services, 1-10 employees

More than a year

5.0

“reliable site management”

Pros

Our website runs beautifully with the software and it integrates really well with the other tools we use.

Cons

Customization feels a bit limited and I do wish there were more options available.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JW
Jesse Wang

Religious Institutions, 1-10 employees

More than a year

5.0

“versatile website builder”

Pros

When it comes to building websites, this feels like the standard everything else is measured against. It covers the basics and the advanced stuff really well so it works as a reliable go-to for just about any website need.

Cons

Since it tries to do a bit of everything, there are still some niche website builders out there that handle specific use cases better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NV
Nitin Vallabhu

Research, 1-10 employees

Less than 6 months

4.0

“such a dependable option”

Pros

Super easy to use from day one and I've never really run into any problems while using it.

Cons

At times it can be a little buggy and it does slow down every now and then.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JL
Jenna Laird

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“great start for web design”

Pros

As a first time wesbite creator the task seemed pretty overwhelming with so many platforms out there but this software turned out to be exactly the right place to start! The interface is very user friendly which saved me a lot of time and frustration and let me focus more on the creative side instead of getting stuck on technical details. I was able to create a solid online presence without all the usual stress and trouble. Another thing I really appreciated was how it offers templates customized to your business or specific needs which made it much easier to understand what would work and look best from a user perspective.

Cons

I can't point to a single downside with the software. The whole experience was pretty much perfect from start to finish.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK
Joy King

Computer Software, 101-500 employees

More than a year

4.0

“modern look”

Pros

Moving our company site from an outdated, outdated WordPress setup to the software was a big upgrade for our digital brand. It made it much faster to update content and we were able to redesign and launch a far more modern-looking website without the same delays we had before.

Cons

the software isn't accessible in every situation and since it relies on drag and drop instead of fully custom coding, it does come with some limitations. There are times when the exact thing you want to build doesn't really fit within the platform's existing forms and structure.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AG
Andy Givens

Wholesale, 1-10 employees

Less than a year

5.0

“flexible design”

Pros

I was easy to learn the workings of this tool because the platform explains each step clearly throughout the process. The support team has also been helpful both times we reached out which made a good impression. On top of that, the website design tools are very flexible and leave plenty of room for creativity while still working within the available framework.

Cons

One thing that gets annoying is how often it pushes me to upgrade the website into a sales-focused site even though I only want an informational and promotional site for our company.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RL
Rayla LeeAllen

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“user friendly design”

Pros

Whenever I ran into an issue, the the software team was always willing to help and work through it with me until it was resolved.

Cons

I honestly don't have any complaints.. the software has been very user friendly and incredibly helpful throughout.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VL
Vicky Laquerre

Automotive, 1-10 employees

More than a year

5.0

“perfect for showcasing inventory”

Pros

It's really useful for displaying all of our cars for sale on the website.

Cons

There isn't really any major downside. It's a little complicated at first but you pick it up quickly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SM
Steve Morris

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0

“quick professional website setup”

Pros

Having a polished, professional looking website up and running took very little time even though I had no prior experience with building websites.

Cons

At this point, there's barely anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“has many features”

Pros

Whenever I need to build a website, the software is usually the platform I turn to first. It offers pretty much every feature I'd want for creating a site and the pricing feels very reasonable for what you get.

Cons

Something I've run into with the software is that a lot of the templates can lead to websites that end up looking fairly similar. It's not a major downside but creating something that feels truly unique has been a bit challenging for me at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SW
Savannah Williams

Design, 1-10 employees

More than a year

5.0

“love it!”

Pros

Creating a site with the software is really convenient and the platform feels very user friendly from the start.

Cons

The downside is the pricing feels high and as a small business owner, it can be hard to afford.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Professional Training & Coaching, 1-10 employees

Less than 6 months

5.0

“powerful tools for online business”

Pros

Running a business with the software has been really valuable. It gives you strong options for selling coaching services and building an online learning center which has been a big plus. I also appreciate being able to create a social media community right on the business website organize events, schedule them and sell tickets there too. Those features make it a very useful platform for business needs.

Cons

An issue with the software is that apps such as the event planner are not included when you're on the monthly plan option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10