
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
, 1-10 employees
More than a year
“responsive design made simple”
Pros
Building websites has been a really satisfying experience. It's very user friendly and creating unique, responsive website designs and development feels easy. I'd definitely recommend it to everyone.
Cons
Something I'd still like to see is AI included in the website builder because it feels like that feature is currently missing.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
, 1-10 employees
More than a year
“flexible layouts”
Pros
After building several websites and collaborating with the team at Mahalo Media Solutions to refine and improve workflows, I've had a really positive experience. My site gets a lot of compliments and I especially appreciate the wide range of options for layouts, forms, automations and member features. On top of that, the customer service has been outstanding which has made the platform even more impressive to use.
Cons
A few additions would make it even better. It would be helpful to sync with more than one calendar and the mobile app tends to freeze and crash when replying to emails. I'd also love regular email updates for submission tables so I don't have to download CSV reports every day and it would be useful to have visibility into when team members log into the site and what changes they make.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
, 1-10 employees
More than a year
“User friendly setup”
Pros
Using it feels very easy and the best part has been the customer service. The support team is consistently available, incredibly helpful and quick to step in whenever there's a problem or I need an answer to a question.
Cons
I would change the email marketing view. On my laptop, I can't see the full page properly and I also felt limited when trying to customize the emails the way I wanted. Because of that, I ended up using a third-party email marketing app instead.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
, 1-10 employees
Less than 6 months
“dependable software”
Pros
One of the best parts of using the software is how quickly it handles user engagement features. Being able to build a full website where visitors can log in with Facebook, without having to do much more than hit publish, is a huge plus.
Cons
The biggest downside is the price since it can get pretty expensive. If it were free or already included, it would be an amazing website builder because it offers so much versatility. I also wish more of the apps weren't locked behind extra payments.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
, 11-10 employees
More than a year
“effective SEO and simple building”
Pros
After more than 8 years of using this tool to build and manage several websites, it still feels very easy to work with. The platform is simple to use and its SEO tools are solid and dependable.
Cons
One thing that's still missing for me is a clearly defined way to reach customer support.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
, 1-10 employees
More than a year
“user friendly builder for experts”
Pros
Coming from a robotics engineering background and teaching robotics at the college level, I'm very comfortable with programming but this still stands out because it's so simple to use even at my level. One thing I'd really love to see is their version of ChatGPT built into the platform. If that already exists and I've just missed it, I'd appreciate some guidance by email on how to access and use it.
Cons
I don't have an issue using the bots but there are some questions they just can't handle. That said I was really pleased with how quickly I was transferred to a real person when the bot couldn't help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
, 1-10 employees
Less than 6 months
“Payments are a nightmare”
Pros
Starting off was affordable and simple enough to set up which seemed promising at first. But once your business depends on receiving payments, the problems begin because they can suddenly hold your money without warning.
Cons
My biggest warning is about their payments. They approved my account months ago and had already paid out thousands of dollars but now they've put my funds on hold again. This time, nobody even contacted me to let me know. I had to chase them down myself, only to be told there was a hold in place and they couldn't even explain why. If your business relies on timely access to the money you earn, do not use the payments option. Their support is far too unresponsive and the customer service has been terrible.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
, 1-10 employees
More than a year
“great support and usability”
Pros
Working with this software feels very easy and the customer service has been absolutely excellent.
Cons
The only downside that comes to mind is that it isn't free.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
More than a year
“fuels my business goals”
Pros
Has been such a positive surprise for me. I'm genuinely thrilled with everything it offers and it has given me the tools, guidance and support I needed to get much closer to my goals as an entrepreneur. I feel really happy and grateful for the whole experience.
Cons
I don't have any complaints. I've been happy with everything so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
More than a year
“Reliable apps”
Pros
Does cost more once you add all the apps needed to stay competitive but the tools do their job and they do it well. Customer service has been excellent too, with quick and helpful responses whenever needed.
Cons
The biggest downside is definitely the pricing. It's expensive across the board and the added costs really stand out but aside from that, it's an excellent product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
More than a year
“flexible drag and drop builder”
Pros
Launching a site is very easy even without any coding background. Adding content like photos and videos is simple because you can just drag and drop everything into place. Compared with other website builders, this one feels much better to use.
Cons
A few features are still missing from the platform and I hope they'll be added in a future version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
, 1-10 employees
Less than 6 months
“beautiful organized website results”
Pros
With only a small amount of information entered into the required fields, the tool produced a beautiful, well-organized website that was simple to figure out.
Cons
Although the site looked beautiful, trying to switch to another host or change how the site was managed was difficult and frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
More than a year
“Powerful integrations and data control”
Pros
Having APIs available to manage and export collected data is a big plus and the integration with Google Calendar adds a lot of convenience to the overall workflow.
Cons
Some limitations still stand out: only one person can edit the site at a time, there's no point-in-time rollback for individual pages, switching between pages in the editor can feel slow and the lack of chat-based customer support makes resolving issues take longer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
, 1-10 employees
More than a year
“makes site building simple”
Pros
Creating and redesigning my sites has always been very easy. The online customer support is excellent and I keep recommending it to other people in my field.
Cons
Every now and then, the page glitches. The title text on my main page can bunch up and overlap and the graphic doesn't always show up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
, 11-10 employees
Less than 6 months
“free domain and plenty of templates”
Pros
One of the biggest perks with this is that new users get a free domain for the first year. The platform is very user friendly, there are lots of templates available to pick from and getting a site live is quick and easy.
Cons
Sometimes, I've run into bugs while using it. Text alignment can shift or look off after the page is published and every now and then some elements disappear from the editor on their own.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
, 1-10 employees
Less than a year
“helpful support team”
Pros
Something I really appreciate about the software is the customer service team and how willing they are to help whenever something comes up.
Cons
At the same time some of the formatting tools can be difficult to work with.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
, 1-10 employees
Less than 6 months
“Weak support”
Pros
Getting started with website building is fairly manageable for a beginner. It feels a bit slow in the beginning but after a short time it becomes much easier to use and you can accomplish quite a lot without being especially tech-savvy.
Cons
The customer support is really disappointing. Even with simple questions, they often don't have answers, say the issue needs to be escalated and then nothing ever comes back. The blogging feature also lacks a proper live preview and even regular page previews often don't match how the page actually appears. SEO guidance is also very poor and the support staff seemed completely unfamiliar with basic things like an H1 tag. Since I was new to this, I asked three employees about it and none of them knew--it ended up just meaning heading 1. That level of support is not acceptable.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
, 1-10 employees
More than a year
“built a polished site fast”
Pros
Even without any design background, I was able to put together a website that people have said looks really solid and that comes down to the tools it provides. If you can handle something as basic as Microsoft Paint, you can probably get a site live here without much trouble. On top of that, the few times I reached out to customer support, they were quick to respond and genuinely helpful.
Cons
Nothing about the platform has really stood out as being particularly bad to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
Less than 6 months
“feature-packed website maker”
Pros
Comes with a huge range of features and integrations which makes it really useful. The free .com domain included with the plans is a nice bonus and building a website feels pretty effortless thanks to the hundreds of templates available. I also appreciate the different payment gateway options since they make it possible to accept payments from customers around the world.
Cons
One thing that disappointed me was the limited number of emails included in the email marketing feature. Since I paid for an annual plan, I feel like basic marketing tools should be included at no extra cost or at least there should be more emails available with a yearly subscription. The inventory options also feel a bit limited right now although that seems like something that could definitely be improved.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
, 11-10 employees
More than a year
“built-in SEO”
Pros
Has been a standout for me because the platform is very user friendly. It comes with a large variety of professionally designed templates and the built-in SEO tools are really helpful too, with features like meta tags, SEO-friendly URLs and image alt text that can help improve a site's visibility in search results.
Cons
From a developer's perspective, it can feel somewhat restrictive when deeper code control is needed. If you want to make more advanced or extensive customizations, the platform may feel a bit limiting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9