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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

FB
Farouk Be

, 1-10 employees

Less than 6 months

4.0

“custom sites”

Pros

The app worked well for me. It lets you build a website based on the style and preferences you want so the final design feels customized to your vision.

Cons

One drawback is that it can be a bit slow at times and it really depends on having an internet connection to work properly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

YB
Yukari Bianchi

, 1-10 employees

More than a year

5.0

“stellar support”

Pros

Having online booking and calendar features built in has been a big plus for both our business and our clients. I've used this for several years and anytime something comes up with billing, account details or the editor, customer support has been excellent every single time. I've reached out through both phone and chat and both have been very helpful. There are also plenty of integration options which adds a lot of value.

Cons

The editor can be quite slow and it occasionally freezes while I'm editing which gets frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JW
Jessica White

, 1-10 employees

More than a year

4.0

“Love it”

Pros

The biggest win here is how usable and easy it is. It keeps things simple but there's still plenty of power under the hood to put together clean, professional-looking websites fast and it does that at a much lower cost than something like WordPress.

Cons

A few of the templates can feel pretty limiting and there isn't always much room to tweak every detail. That said if you spend a bit of time picking the right template for what you need, it works out just fine.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MS
Marisa Salb

, 1-10 employees

Free Trial

5.0

“great experience”

Pros

Stands out to me for how simple it is to use, how much freedom it gives for customization and the range of advanced features it includes. I also appreciate the built-in hosting and security, along with the support and resources available when needed. All of these things together make it an excellent option for creating and managing a website.

Cons

Something to keep in mind when building a website is that you become tied to the platform itself. That means you need to rely on it's hosting infrastructure and built-in features. While this definitely makes management more convenient, it can also limit flexibility if you ever need to move your website to a different platform in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MC
Mike Caprarola

, 1-10 employees

More than a year

5.0

“modern website builder”

Pros

Best thing about it is how simple, polished and budget-friendly it makes building a website for personal use or a business. I use it for my business site and people regularly mention how modern and attractive it looks, along with how easy it is to figure out. Even though the question asks what I like most, it's honestly tough to narrow it down to just one thing.

Cons

If I had to point out a downside, it would be that getting a custom web address requires an extra payment. When you want to build multiple pages for sharing photos and let clients download them or pass them along to their business partners, it just doesn't come across as very professional without that custom domain.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

, 1-10 employees

More than a year

5.0

“impressive websites”

Pros

One of the best things about the software is that it lets me build a visually impressive and powerful website for free by using its special templates.

Cons

The interface is fairly simple but if someone has no background in web design, it can still feel challenging at first. That said it's worth taking the time to learn because it allows for more powerful designs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

, 1-10 employees

More than a year

5.0

“don't start from scratch”

Pros

Using this tool feels very easy. There are plenty of prebuilt templates available so you don't have to start from scratch. Everything is clearly explained throughout the process and I highly recommend it!

Cons

I've never run into any issues with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GR
Gina Robinson

, 1-10 employees

Less than a year

4.0

“stood out!”

Pros

After using a lot of booking platforms for beauty businesses, this has stood out for its customer service. Their support team seems to be directly employed by them, unlike other companies that use shared service departments where agents often do not really know the product well. They also offer phone support and callbacks which makes a big difference because issues can actually be handled while you are on the call instead of dragging things out through email. Weekend availability is another big plus. On top of that, they have helped me learn how to handle certain parts of web design myself.

Cons

The design side could offer more layout options for building websites. Also, when images are added, they tend to appear too large on the page. Another limitation is the lack of a way to book multiple treatments within the same appointment.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AKA
Alfred Kojo Appiah

, 1-10 employees

Less than a year

5.0

“I recommend”

Pros

Has been a really solid platform for me, both for my blog and for a business project. I've ended up recommending it to a lot of friends and colleagues who need something reliable for their own businesses. The interface is very user friendly and most of the templates are well designed, simple to work with and easy to adjust. After trying a number of other tools and platforms, I can honestly say it does a very good job of helping you build professional-looking websites without needing a lot of technical knowledge. It feels interactive and gives you a nice level of customization as well.

Cons

One downside is that the trial version blocks access to many of the tools so you don't really get the full experience unless you upgrade. The templates are clean and simple but they also feel a bit restrictive when it comes to styling and that seems like one of the ways the platform holds users back from fully enjoying everything it offers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KAO
Khay Amani Oberon

, 1-10 employees

Less than 6 months

5.0

“added features”

Pros

Compared with Shopify, this costs less and gives much more generous limits for product inventory and storage space. I also appreciate that you can add extra features and add-ons when you want them, without feeling pushed into using tools you don't need.

Cons

At first, the website design interface took a little time to figure out and occasionally felt somewhat unaccessible. Once I got the hang of it though, it worked really well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

, 11-10 employees

Free Trial

5.0

“make a website without coding”

Pros

Building a polished, professional-looking website is very doable with this software even if you have no coding knowledge at all. It comes with plenty of useful features and benefits and the whole platform is easy to use.

Cons

Issue is that the templates can feel a bit limiting. The software offers a large variety of them but some users may see those designs as too restrictive. That can be a drawback if your goal is to create a site that feels completely unique.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

IL
Iolanda Leguizamon

, 51-100 employees

More than a year

5.0

“Practical software”

Pros

Very simple to use, with experienced consultants, low cost and a very practical setup overall.

Cons

For anyone who doesn't know how to build a website some concepts and features are only manageable with help from the consulting team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

, 101-500 employees

More than a year

5.0

“impressive templates”

Pros

Building the exact website I wanted felt very manageable even without any web design background. The templates are simple to customize and that made the whole process much more approachable. Anytime I got stuck or didn't understand something, their team responded quickly and helped straight away. Excellent product and excellent service overall.

Cons

It's still a bit early for the SEO section to be as optimized as I'd want but I'm looking forward to seeing how it develops.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EC
Emanuele Conson

, 500+ employees

Less than a year

5.0

“fast creation and useful innovations”

Pros

The tools and overall management are really well done, the site creation process is very fast and it keeps offering innovative features that are genuinely useful.

Cons

The purchasing process could be handled better and the costs it applies are a downside.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

, 500+ employees

More than a year

4.0

“excellent for beginner websites”

Pros

Getting started with the software is very easy and it gives beginners a practical way to build a website without much trouble. There are solid customization options available and the fact that it takes care of hosting and site security makes the whole publishing process much simpler.

Cons

There are still some limits when it comes to customization so creating a site that feels truly unique can be difficult. Moving your website to another platform is also not very convenient.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

EL
Eric Lee

, 1-10 employees

More than a year

5.0

“great for quick websites”

Pros

Developing and running a website is really easy even without any technical background. I'm able to build a really nice-looking website without much effort and it performs well on mobile too. It's also reassuring not to have to deal with things like hosting or security on my own.

Cons

That said there are quite a few limits when it comes to customization. Adding custom CSS isn't very easy and changing the design layout can be difficult as well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

RV
Roel Vollebregt

, 1-10 employees

Less than 6 months

3.0

“Limited free plan”

Pros

Building my small business website felt pretty easy. It has a user friendly setup, plenty of templates to choose from and drag and drop tools that made it simple to put together a professional-looking site.

Cons

One downside is that the free version puts ads on your website which takes away from a more polished and professional look. On top of that, the feature set does not always include everything you might want.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

DG
Deepam Gupta

, 11-10 employees

More than a year

4.0

“fast setup and good value”

Pros

Launching a website takes just minutes and the platform is very simple to work with. It's also fairly affordable which makes it an overall really solid product.

Cons

At the same time we run into plenty of glitches especially when using the editor on Windows. They've also removed the option to contact customer support by mobile phone and even when a callback is scheduled, the turnaround time is quite long. Because of that, it doesn't always feel very reliable.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

BZ
Bailey Zientz

, 11-10 employees

More than a year

5.0

“customizable templates and simple design”

Pros

Designing my website felt really easy. There are plenty of ready-made templates to choose from and it didn't take much to customize them so they matched my brand's look and style. The drag and drop editor also made adding and updating content really convenient whether it was text, images, videos or other elements.

Cons

Does come with a good range of features but not everything is included in every plan. That can be frustrating for small businesses trying to stay within budget especially when some of the more useful tools are locked behind the more expensive tiers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

DW
Donald White

, 1-10 employees

More than a year

5.0

“helpful support”

Pros

So easy to get my website up and running and making updates later has been just as manageable. The support team has also been really helpful whenever I needed assistance.

Cons

One downside is the difference in online store item quantity limits between the free plan and the paid version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10