
Wix Website Builder Reviews
Total 3136 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars27%
3
Stars7%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
, 1-10 employees
More than a year
“Strong features”
Pros
Building a site with this software feels very easy thanks to the drag and drop editor, ready-made templates and the wide range of features it offers. It works well for all kinds of projects whether it's a small business website or a personal portfolio. It can be a little pricier than some other platforms if you're focused on value for money but the free plan is beginner friendly and gives you room to grow while getting started.
Cons
After your site is published, switching to a different template isn't possible unless you rebuild the whole site from the beginning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
, 1-10 employees
Less than a year
“accessible builder”
Pros
Within just a few hours, I was already comfortable using the website builder. Most of it feels very accessible so getting started didn't take much effort. On top of that, their customer support has been consistently helpful, friendly and professional and they've always been able to resolve any issue I've had.
Cons
Nothing comes to mind that I dislike or didn't enjoy using. After working with other platforms over the years, this one stands out as the best by far. And no, I'm not their employee or shareholder, just a genuinely happy user.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
More than a year
“excellent product”
Pros
Every time I've contacted customer care, the representative has been outstanding and honestly that's been true of all the support reps I've dealt with.
Cons
I really don't have any complaints because I genuinely like the product overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 51-100 employees
More than a year
“smooth setup”
Pros
It comes packed with a wide range of features including excellent archiving options and strong search engine support. One of the best parts is how simple it is to customize the tools and make changes without any trouble. The platform is very user friendly overall and integrating it into my business process was easy and effortless.
Cons
The only drawback I've noticed is that the free plan includes banner ads. Other than that, the platform is very manageable and everything was simple to set up and use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
Less than 6 months
“Versatile pages for any business”
Pros
Lets you build simple yet complete websites to showcase the main services of your business. You do not need much experience to get started with the platform and if you already have a background in website creation, its tools give you plenty of room for deeper customization.
Cons
Since it works with a template-based system some design details have to stay within those template limits if you do not have web programming knowledge.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
, 1-10 employees
More than a year
“simple website setup experience”
Pros
It's very easy to use and work with.
Cons
I just wish there was more guidance around choosing keywords for Google.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
Free Trial
“Quick to learn and build”
Pros
Getting comfortable with the website builder didn't take long at all and using it feels very easy.
Cons
There are definitely cheaper hosting options out there but it'll take some time to see whether the cost ends up being justified.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
, 11-10 employees
Free Trial
“helpful blogging and stats tools”
Pros
It works really well for blogging and keeping track of stats. The templates look nice and the platform is simple to work with.
Cons
At times, the app lags while I'm using it. It can freeze up occasionally which is frustrating and disappointing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
, 51-100 employees
More than a year
“beginner friendly design freedom”
Pros
Is a thoughtfully built website builder that strikes a nice balance between useful features and user-friendliness. It gives you plenty of control over your site's layout and content without feeling overly complicated. It's easy enough that many people consider it one of the best website builders for beginners.
Cons
Even with its large selection of templates and add-ons, it still has some limits when it comes to customization. You're mostly working within the features it already offers so if you want to build something completely unique, you may need to look at another platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
, 1-10 employees
Less than 6 months
“stylish templates and themes”
Pros
Really shines with its pre-built templates and themes--I love how polished and ready-made they feel.
Cons
Navigating around the admin dashboard can be a little confusing at first especially for beginners.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
, 1-10 employees
More than a year
“Flexible builder for beginners”
Pros
Working with the tool was very easy from the start and I was able to build websites from scratch without much trouble. The platform felt user friendly and made the whole setup process simple to handle.
Cons
One frustrating part was that after using a template for a couple of years, switching to a different one wasn't really simple. Instead of changing it directly, I would have had to create an entirely new version of the site.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
, 1-10 employees
Less than a year
“feature-packed blog builder”
Pros
Running my blog on this software has been a really positive experience because the platform feels very complete. Creating pages and arranging the layout is simple to do and it doesn't require any development knowledge. The templates look great and give plenty of flexibility for building the site the way I want. Whenever I've had an issue, the support team has responded very quickly which is genuinely reassuring.
Cons
An area that gave me trouble was translating some articles into another language. The translation tool still feels quite underdeveloped to me and seems like it's still in its early stages.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
, 500+ employees
More than a year
“Limited design freedom”
Pros
It may not be the best website builder out there but it is definitely one of the fastest and simplest to use. In under two hours, you can have a fully working site online, hosted properly and ready to go.
Cons
The downside shows up when it's time to customize the design since it can feel restrictive in certain moments. Is it simple to use? Yes. Is it versatile? Not really. Is it enough? Absolutely.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
, 1-10 employees
More than a year
“user friendly setup and domain connection”
Pros
Starting off with this software feels very easy and connecting it to an existing domain is simple and convenient.
Cons
It does have some limitations when it comes to forms, galleries and a few other basic features which can feel restrictive at times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
, 11-10 employees
More than a year
“dependable website builder”
Pros
It's very user friendly which helps me present my business details clearly, connect better with customers, attract new clients and be more productive overall.
Cons
Everything works well overall. The only small issue is that updates sometimes catch me off guard but they're still easy enough to understand.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
More than a year
“good design but overpriced email plans”
Pros
Having a site up and running with it is pretty easy and it comes with plenty of design choices to work with.
Cons
Frustrating part is the way they changed the email marketing pricing. My premium plan used to include 3 campaigns per month but when I tried to send my first campaign of 2023, I was told I now had to pay $10/month just to send 500 emails which is fewer than the number of subscribers I have. On top of that, that plan only lets me send one email per month. If I want to send more, I now have to move up to $24/month and even more if I don't commit to a full year. That feels very greedy. To keep the older setup with 3 emails a month, I apparently would have needed to buy an Ascend plan but that is no longer connected the same way. I never received any email explaining this change so now I'm just stuck with the new pricing whether I like it or not. Maybe larger businesses won't care because they send a lot of campaigns anyway but for smaller businesses like mine, where I only follow up with collectors a few times a year and don't sell mass-produced products, it's just too expensive. I understand companies want to make money but this change really comes across as excessive.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
, 1-10 employees
Less than a year
“EASY setup”
Pros
Right from the start it feels simple to work with. The customization options are flexible, the text and instructions are very clear and the whole platform is easy to use. I just wish it were free but overall it's still a really good website builder.
Cons
The biggest downside is the pricing. Having to pay to use it is disappointing and I really wish they would offer it for free.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
, 1-10 employees
More than a year
“great usability”
Pros
Wokring with this tool is really simple and learning how to use it doesn't take much time at all. The amount of help available from customer support and service is outstanding and that level of assistance is hard to beat.
Cons
One thing that could make it even better is adding more interactive apps in the store options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 1-10 employees
More than a year
“Good templates”
Pros
Building pages feels very accessible and the design options in the editor are one of the best parts. The guides and rulers make alignment much easier and I appreciate being able to drag elements exactly where I want them instead of being locked into strict placement. The range of templates is also really useful and the content manager and blog features add a lot of value.
Cons
I'd still like to see improvement in the integration with Klaviyo. It would be much better if the tool could support more CRM data management especially when it comes to capturing more detailed segmented information from form submissions, members and customers who make purchases.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
, 1-10 employees
Less than 6 months
“amazing support”
Pros
One thing that really stood out has been the customer service--it's been amazing. The platform is also very user friendly and simple to understand even when building a brand-new website for the first time.
Cons
I haven't run into anything I dislike. Everything has been pretty easy to learn and figure out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10