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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

, 51-100 employees

More than a year

4.0

“flexible blogging tools”

Pros

Creating a daily, weekly or monthly blog with this program is very easy and it makes putting content together for readers simple.

Cons

If you want to go beyond what's included in the free version, you'll need to pay for an upgrade.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

HG
Haley Grupe

, 1-10 employees

Less than a year

5.0

“accessible builder with lots of features”

Pros

Getting started with this software feels very easy. The platform is simple to figure out and it's easy to teach yourself how to do just about everything without much trouble. I definitely love that about it.

Cons

there's not much I dislike about the software. The features are really strong overall. If I had to point out one downside, it would be nice to see them add integrations for more apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CS
Carlos Santos

, 1-10 employees

More than a year

5.0

“why you should use this”

Pros

Starting off felt very natural because the platform guides you as you try out the tools so learning while building is part of the experience. There's a wide selection of themes, templates, backgrounds and color options whether you want to customize an existing design or create something more personal. It also includes a free domain online and works well with what my business needs, from sales features to mail and business email and more.

Cons

I really haven't run into any issues or frustrations whenever I've needed to use the software. The platform has consistently given me everything I need to handle what I want to do with my websites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JERC
Jorge Enrique Ramirez Cortes

, 101-500 employees

More than a year

5.0

“versatile themes and styles”

Pros

You can build pages around different themes and it offers a wide variety of styles and options to present to clients.

Cons

One possible downside is that the content doesn't seem to get updated very often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BA
Boukaoui Ayoub

, 500+ employees

Less than a year

5.0

“Powerful site builder options”

Pros

It gives you a realistic way to build the website you've been envisioning for the long term. The difficulty is simple and quick and even though getting your own domain and better positioning costs a bit more, the platform is generally excellent and delivers a very polished, impressive result. It supports every format, plenty of planning and action possibilities and pretty much all the features a business website needs can be set up here.

Cons

Pricing is the biggest downside. Right now, the website builder market is crowded with competitors and many of them offer much more aggressive pricing than this software. If it lowered its costs even a little, it would probably move to the top of the list.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

, 11-10 employees

Less than a year

4.0

“beginner friendly”

Pros

So beginner friendly! The drag and drop editor is simple to use, the contact form works well and there's plenty of flexibility when it comes to choosing from different templates and customizing the site the way you want.

Cons

One thing to keep in mind is that unlike its biggest competitor, if you publish your site and later decide to make certain design changes, you may have to start over from scratch. It's something worth considering before you go live.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

BM
Bob Medlin

, 1-10 employees

More than a year

5.0

“responsive support and strong SEO tools”

Pros

Building a site feels very easy yet the end result still looks polished and professional. Their customer support has been quick to respond and really knows the product well. I also appreciated the post-build tutorials and the SEO features especially the guidance on getting the site indexed by Google, choosing useful keywords to include and deciding which pages should link together to help boost search performance.

Cons

My only frustration was not being able to locate a direct phone number for the customer service. That said I later realized they rely on online chat because the response time there is almost instant and the support I got through that channel was outstanding.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JD
Jasmine Duke

, 1-10 employees

Less than a year

4.0

“good site design tools”

Pros

One thing that really stands out with the software is how you can put together a website and then add apps to improve both the design and the overall user experience.

Cons

The part I enjoy the least about it is how often they try to upsell additional features and services.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

TS
Tatiana Stengl

, 1-10 employees

More than a year

5.0

“excellent”

Pros

The platform helped us create a professional-looking website that matches our visual identity and brand guidelines really well.

Cons

Some of the settings are a bit complicated to manage and the dashboard and overall site administration feel only moderately user friendly. Also, messages sent through our website do not always arrive in our email inbox the way we expect.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

EPE
Eduardo Perdomo Echeverría

, 11-10 employees

More than a year

5.0

“professional pages in minutes”

Pros

I loved how simple it is to use. It lets you build websites that look professional without much effort.

Cons

Every now and then it freezes and the pricing feels too expensive to me.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

HN
Hadjaissa Nouar

, 1-10 employees

More than a year

4.0

“Quick site setup and solid templates”

Pros

Launching a website with this feels very easy. It's quick to build a website and doesn't require much technical knowledge at all. There's also a good selection of templates to choose from.

Cons

I think they should add even more models and templates to give users a wider range of options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DDL
Dan del Lama

, 500+ employees

Free Trial

4.0

“beginner friendly website builder”

Pros

A really practical website builder that works especially well for beginners who want to create their first website or put together layouts for future projects.

Cons

Although it offers plenty of resources, there are still a few features that can't be edited.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

SP
Susan Poggio

, 11-10 employees

More than a year

5.0

“makes updates easy”

Pros

After years on WordPress, I was pretty hesitant to move my website over to this software especially since a web designer I know kept saying WP was much better. That probably makes sense if you know how to code and understand HTML but for someone like me, switching to this software was absolutely the right call. It feels very accessible and I can make updates or add things to my site without needing to be some kind of web expert.

Cons

I still think adding new pages and resizing text blocks could be a bit more easy. Part of that might just be me being overly cautious because I don't want to break anything so it could honestly come down to user error.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MK
Moussa Kebe

, 11-10 employees

Less than a year

5.0

“Free website builder win”

Pros

About 8 months ago, I used this tool to build my website for free and it turned out to be a really solid option.

Cons

Everything is available for free and it works well without any issues or worries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TP
Theresa Peters

, 1-10 employees

More than a year

5.0

“helpful templates and support”

Pros

Starting off felt a lot less intimidating because the templates gave me a solid design to build from. The biggest plus is how quickly and helpfully the support team responds whenever I get stuck. I began with absolutely no experience and now I've managed to put together a really nice page.

Cons

One thing that can be a bit tough is the huge number of options available. That's definitely useful once you know your way around but as a beginner it can feel overwhelming trying to figure out what I should include and where to find everything. I'm sure that part will become easier with time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

DB
Donae Buabeng

, 1-10 employees

More than a year

5.0

“great website builder”

Pros

Compared with other site builders I've tried, this has been the best by a wide margin for creating a website. Getting everything set up was easy and the ready-made templates made the whole process simple to put together. It's definitely much better to use than WordPress.

Cons

Something that still bothers me is that the sites aren't truly owned by the individual user. For what I'm paying, I'd rather have full ownership of my own website. There was also a bot security problem that took a while to be resolved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SS
Samantha Schwieger

, 1-10 employees

More than a year

5.0

“rich media”

Pros

Building my site with it has been really enjoyable because I can combine videos and photos however I want. Every page can have its own look and layout which gives me a lot of creative freedom and the platform is very user friendly overall. It also comes with plenty of useful features.

Cons

I'd really like to see improved is the ability to switch the entire site template without having to wipe everything out and rebuild the site from the beginning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SD
Stéphane Djiguemde

, 1-10 employees

More than a year

4.0

“Simple setup for small business”

Pros

Works well for small businesses and is a good fit for people who aren't very technical. The interface is easy and easy to follow, creating commercial websites is possible and signing up for an account is quick and simple.

Cons

Some features come with extra fees and websites built on the platform can be slow.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

KJ
Krinal Joshi

, 11-10 employees

More than a year

4.0

“helpful support”

Pros

Making my final-year project was a really positive experience. It was quick to pick up and simple to work with even without much coding knowledge. I was able to create a website from the ground up and the large collection of ready-made templates gave me plenty of good starting points. On top of that, their customer support team was very helpful whenever I needed assistance.

Cons

I don't like that the basic plan still displays ads on the website. I really think those ads should be removed from the entry-level package as well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SB
Sarah Bell

, 1-10 employees

More than a year

5.0

“responsive support and simple setup”

Pros

Very easy to use and the support team has been a real plus. Even though they are not quite as available as some other platforms I've used, they still reply very quickly and are consistently helpful.

Cons

I do not have any real complaints. Since it is a bigger company than some others I've worked with, support can sometimes take a bit longer to reach but it is never an excessive wait and they always end up resolving the issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10