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Wix Website Builder Reviews

Claimed

Claimed

Total 3136 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DC
Dario Cucci

, 1-10 employees

More than a year

4.0

“Flexible editing with support issues”

Pros

Making updates and editing the sites I want to build is very easy with this software and it lets me make changes without much trouble.

Cons

I've run into several frustrating problems. Technical bugs keep me from accepting an ownership transfer invite under my name which means I can't publish content. Support is also very limited since there's no phone number or email available, just community forums and Q&A pages when trying to figure out how to solve an issue. On top of that, the customer support offered through Facebook Messenger has been unhelpful and not very competent.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

RS
Ravi Saxena

, 500+ employees

More than a year

5.0

“great templates and flexibility”

Pros

Setting up a basic site and getting it running doesn't cost anything which is a big plus. There are tons of templates available and the whole setup feels quick and accessible. The drag and drop builder means there's no need to mess with coding and I also like that the premium features are offered in modules so you can add what you need as the business grows. The website management dashboard is also easy and easy to learn.

Cons

The downside is that most of the better premium features come at an extra cost. Once the site is live, changing the template isn't an option which can be frustrating. It also stops being budget-friendly when you subscribe to all the features. Pages can load slowly if they include a lot of active controls and resource-heavy web parts. It's also not really ideal for large-scale businesses and while the dashboard analytics are useful, they still don't cover everything.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AT
Anele Tunce

, 1-10 employees

More than a year

5.0

“good customization and support”

Pros

Hands down, this has one of the strongest website-building setups I've come across. It's an amazing platform and you can do just about anything with it, from simple, accessible edits to fully coded customization. On top of that, the customer support is outstanding. The team is efficient, responsive and clearly knows what they're doing. I'm really glad I came across the software. Keep up the excellent work, everyone!

Cons

The only trouble I ran into was trying to figure out the best way to set up a discount.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AG
Ashley Griffin

, 1-10 employees

More than a year

4.0

“simple setup”

Pros

Launching a site with this tool is pretty easy thanks to the wide selection of templates and customization options. The drag and drop builder makes the whole process approachable so even people without much coding knowledge can usually learn it quickly.

Cons

An issue I've noticed is that it can still be inconsistent across different device screen sizes. Data migration has also been a problem before although some plans seem to handle that better than others.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

, 1-10 employees

Less than a year

4.0

“Fun templates for beginners”

Pros

When I was first getting started online, I switched from Blogger to this software after another photographer suggested it. The templates looked really stylish and I enjoyed the built-in animations. Its drag and drop builder makes putting a site together pretty fast so it's a solid choice for anyone new to building websites.

Cons

Interestingly the same features it promotes as advantages ended up being the ones I liked least. The templates felt a bit restrictive after a while and the animations came across as too cartoonish for my taste. I eventually moved on to Weebly and later to WordPress for website building. Still, for someone just starting out, this works well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

SW
Simon Wong

, 1-10 employees

More than a year

4.0

“drag and drop site building”

Pros

Building a site with this software feels very easy since there's no need to write any code. You can just drag, drop and click your way through the setup and design process.

Cons

One problem is that the SEO settings don't update automatically when changes are made to a webpage so that part needs extra attention.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

LW
Leah Wells

, 500+ employees

More than a year

3.0

“Stylish templates, pricey domains”

Pros

Comes with a wide selection of design templates which makes it practical for building visually appealing websites.

Cons

The domain search includes a variety of TLD extensions but the pricing is higher than with many other providers.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

JW
JodyAnn Wright

, 1-10 employees

More than a year

5.0

“accessible product showcase”

Pros

The platform is very user friendly and the layout makes it simple for my customers to browse and view my products.

Cons

I don't have any issues with it at the moment; it's working perfectly well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PA
Pascal Ajoma

, 1-10 employees

More than a year

5.0

“website building made simple”

Pros

I found it to ebe very easy to use even as someone with almost no background in website design or coding. The interface is very user friendly and there's a wide range of templates to pick from which makes the whole website-building process much more approachable.

Cons

I didn't enjoy having too many template options in the free version. For someone new, that amount of choice can feel overwhelming and I think a smaller selection would make it easier to decide.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

NB
Nicholas Bohanan

, 51-100 employees

Less than a year

5.0

“all-in-one website toolkit”

Pros

Creating a site using this platform felt very easy and it walks you through the whole process from building and publishing to handling email campaigns and SEO management.

Cons

There really isn't much it can't do especially when you compare it with other website builders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RJ
Ricardo Junior

, 1-10 employees

More than a year

5.0

“flexible design and layout tools”

Pros

Building websites with it feels almost automated. Creating logos, banners and other design elements is very manageable and placing each item exactly where I want on the page is simple and convenient.

Cons

One thing I would change is the free plan. It should include more features for developers who can't afford to pay for a subscription right now.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AM
Ann Milo

, 11-10 employees

More than a year

5.0

“powerful site-building toolkit”

Pros

It is a very approachable software for making sites. It gives you a lot of flexibility, from building a free site to connecting a custom domain, setting up email accounts, tracking orders, creating invoices, promoting your website, using SEO features and more. It has been a practical way to launch an eCommerce business and start making it profitable even without any prior experience. I'd definitely recommend it for both website creation and all the tools that support everything behind the scenes.

Cons

There is some difficulty when it comes to figuring out how some of the tools work and arranging the exact website layout you want but after some practice and hands-on use, designing and updating the site becomes much more manageable.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JR
James Rein

, 1-10 employees

More than a year

4.0

“Handy image storage”

Pros

Getting everything up and running was very easy and maintaining the site stayed manageable. It was also really helpful to have a place to store images without any trouble.

Cons

SEO was a bit harder to work through so the initial results were not very strong.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

JR
Jyoti Rawlinson

, 1-10 employees

More than a year

5.0

“modern templates and handy seo tools”

Pros

Fairly easy to start working with even though there is definitely some difficulty at first. It takes some time and patience but if you are willing to put the hours in, you can create a really solid website design. The tutorials are absolutely worth watching because they are well organized and easy to follow. There are also online classes on different topics although I did not find those nearly as helpful. The instructors clearly know the platform well but teaching is not always their strong point and they tend to pack in too much information and move through it too fast. One thing I really appreciate is the wide selection of modern-looking templates, along with built-in SEO tools that make creating your own site much more manageable. I also really value the built-in mobile version since you can preview how the site looks on phones while you are building it.

Cons

The online classes it offers across different areas were not especially useful to me. The presenters are clearly well informed but they do not always explain things in the most effective way. A lot of the time, they try to cover too much at once and the pace feels too fast to be genuinely helpful. The website builder also has a few glitchy spots here and there. That said using the tutorials and sticking to the recommended browsers seems to reduce those issues quite a bit. On a positive note, customer service has been very responsive and helped resolve a couple of website function problems quickly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

MA
Morgan Arroyo

, 1-10 employees

More than a year

5.0

“user friendly builder with helpful tips”

Pros

The website feels very user friendly and I really appreciate all the recommendations it gives to help make your site look more appealing.

Cons

At first, editing the website was a little tricky but after some time it started to feel much more natural.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

BV
Brian Vukeya

, 1-10 employees

Less than 6 months

4.0

“helpful AI site builder”

Pros

The artificial intelligence is really helpful because it fills in the gaps and guides you on what to do next.

Cons

The interface feels cluttered and scattered which can be pretty intimidating for someone new to it. On top of that, the loading speed is slow.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MB
Mirza Baig

, 1-10 employees

More than a year

5.0

“Online in just hours”

Pros

Within just a few hours, we had our business up and running online. It makes it really simple to build a site and present your business in a professional way and we've genuinely loved using it.

Cons

The only thing we'd want changed is the handling of currency symbols since users should be able to add those manually. Aside from that, we didn't run into any problems setting up our online business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS
Jonathan Scott

, 1-10 employees

More than a year

5.0

“My experience”

Pros

The templates look great and the platform is very user friendly overall. I also appreciate that SEO tools are built in which makes it easier to optimize a site without needing extra help.

Cons

One limitation is that it doesn't offer the same level of advanced marketing features or e-commerce blog integration that some competing platforms provide. That could be a drawback for anyone planning to monetize a blog more heavily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JC
Jessica Crawford

, 1-10 employees

More than a year

4.0

“flexible site customization”

Pros

Built a website using this tool and it felt very easy and I really appreciate how much I can customize it to match what I want.

Cons

At times it can be a bit slow and laggy. I also wish it had a more polished, professional feel because sometimes it doesn't quite come across that way.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

YI
Yasser Ismail

, 51-100 employees

More than a year

5.0

“beginner friendly site builder”

Pros

Works well for everyone from complete beginners to developers and it's easy to use across different skill levels.

Cons

The template selection feels somewhat limited and the PRO and VIP plans are a bit expensive for startups.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8