Total 102 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

49%

3

Stars

12%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

C

Celeste

Higher Education, 101-500 employees

More than a year

4.0
February 2019

Review 5p.m.

Pros

We can organize everything into folders. And this is something really like.

Cons

I'm not fond of having to download everything to view it. I prefer being able to view files within the platform itself and only download them when necessary. Additionally, it would be better to make edits directly within the platform.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

S

Sadye

Marketing and Advertising, 11-50 employees

More than a year

4.0
February 2019

Great Project Management Tool

Pros

I like the well-structured organization and the reporting and time tracking features it provides. It's excellent for collaborative work with a team.

Cons

At times, the program experiences lag, and I often need to refresh the page and sign in again after a period of inactivity.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Ashley

Hospital & Health Care, 500+ employees

More than a year

5.0
February 2019

We love 5PM

Pros

We are genuinely enjoying 5PM because there is no learning curve involved. It's incredibly easy to use!

Cons

I can't answer this. We are satisfied with every aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
February 2019

5pm. Equally as good as the time I leave work.

Pros

This software is user friendly. I have been using it for hours every day for the past 2 1/2 years and have nothing negative to say about it.

Cons

Perhaps a more modern look would be beneficial. Other than that, I really like the software!

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

H

Hassan

Higher Education, 51-100 employees

More than a year

5.0
February 2019

5pm is really interesting!

Pros

5pm proves to be a valuable tool when working collaboratively as a team. Also it assists me in managing my projects properly.

Cons

It would be great to have the option to add tags to projects, which would provide insights into the time taken for each project.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

David

Internet, 1-10 employees

More than a year

3.0
February 2019

It works, but I have several issues

Pros

Since it is web-based, it is easily accessible for everyone at work. However, I wish there was a Windows software alternative available for my use.

Cons

If I update a task, I expect the date to change and it resurface at the top, rather than remaining buried because it was started three weeks ago. It becomes difficult to track and manage my current work. Moving tasks to another folder or task should be easier instead of creating a new one and deleting the old one. Closing a task (marking it 100% complete) shouldn't trigger new email notifications.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Amanda

Entertainment, 11-50 employees

Less than a year

4.0
February 2019

Good Program, Works Well

Pros

5pm allows seamless communication among my team members spread across the world. It works excellently for messaging and file uploads.

Cons

The program's interface lacks the modern look found in other software. It appears quite outdated.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 51-100 employees

Less than a year

4.0
February 2019

Get Things Done

Pros

Organizing projects in folders is not a problem anymore with 5pm's user-friendly interface.

Cons

The user interface could be improved for example a flatter design would be easier on the eyes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

B

Betsy

Sports, 51-100 employees

More than a year

4.0
February 2019

5pm REview

Pros

Having all project details, communications and files in one centralized location is something I really value.

Cons

There are instances when I can view other people's projects if the settings aren't configured correctly.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Chris

Marketing and Advertising, 51-100 employees

Less than a year

4.0
February 2019

5pm

Pros

5pm plays a major role in managing my daily tasks. It is simple to use and offers numerous administrative features.

Cons

Some aspects of the software's layout could benefit from updating, such as the pop-up windows when entering messages.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

7

J

Jordan

Import and Export, 11-50 employees

More than a year

4.0
February 2019

good platform for multiple users from workgroup

Pros

All users can see real-time updates from each team member. This is something that keeps everyone in the loop.

Cons

The sorting and searching options on the iPhone app could be enhanced for better usability.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M

Michele

Design, 1-10 employees

More than a year

4.0
February 2019

Perfectly functional for a project management software

Pros

The ease of categorizing projects and tasks is highly beneficial.

Cons

I've been requesting for the option to reset messages as unread for years.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
February 2019

5pm Review

Pros

The organization feature is excellent. Also the ability to monitor user activity greatly assists in managing our time effectively. The standalone timekeeper is also a fantastic solution!

Cons

The load times can be slow at times. I understand this is partly due to our large volume of projects, but implementing lazy loading could potentially help improve the performance.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

7

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0
February 2019

5PM

Pros

The interface is visually appealing, easy to navigate and keeps everything related to a project in one place.

Cons

The option to 'hide from client' is somewhat unsettling because there is a chance of accidentally sharing information that should remain private, even though it's convenient to have everything in one place.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

O

Olivia

Wholesale, 51-100 employees

Less than a year

5.0
February 2019

5pm Review

Pros

I really like the ability to track projects while keeping the entire team informed.

Cons

There's a slight learning curve. Clicking on and off the "eye" for projects can be hit or miss.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

C

Connie

Financial Services, 1-10 employees

Less than 6 months

5.0
February 2019

Great Project Tracker

Pros

It fosters accountability, keeps all team members informed about projects, and facilitates seamless collaboration.

Cons

Navigating from one task to another and the time required to enter information can be a bit challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M

Matt

Sporting Goods, 51-100 employees

Less than 6 months

4.0
February 2019

5pm works well

Pros

It's relatively easy to use. It does a fantastic job of keeping the team updated on project progress and users can easily follow along with all projects or sort by their own. The mobile app is also highly effective in keeping everyone connected on the go.

Cons

I have encountered a few issues with the mobile app and sharing documents directly from it. However, I haven't sought support for these matters, so it's my responsibility. When dealing with a substantial number of projects, the platform can become very slow. Also having additional sorting features would be greatly beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

B

Belinda

Education Management, 51-100 employees

More than a year

5.0
February 2019

Simple web platform keeps all projects in one place

Pros

With a small team and multiple ongoing projects, 5pm simplifies monitoring the entire queue and tracking the production phase of each project. Implementing this tool has proven to be a game changer for me!

Cons

We don't use all the features, but it would be convenient if clients could easily place orders directly instead of filling out a project request form.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

L

Lizzie

Recreational Facilities and Services, 51-100 employees

More than a year

4.0
February 2019

Easy for Work

Pros

5pm serves as a reliable communication channel for our company. We have daily interactions with our overseas offices through 5pm, and it became a seamless and efficient process!

Cons

The search feature poses difficulties, which is a major drawback considering its daily usage. Additionally, the mobile app isn't very user friendly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

K

Krystiana

Marketing and Advertising, 101-500 employees

Less than a year

4.0
February 2019

5pm Review

Pros

Once you overcome the initial learning curve, it becomes second nature. It's simple to monitor items and locate specific tasks.

Cons

It occasionally experiences glitches. For example, if I open another window with 5pm, it affects the display. The loading time is also quite long. Moreover, there's a learning curve, and it takes time to get used to the software. Some aspects are not self-explanatory.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

6