
5pm Software Reviews
Total 102 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars49%
3
Stars12%
2
Stars1%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Celeste
Higher Education, 101-500 employees
More than a year
“Review 5p.m.
Pros
We can organize everything into folders. And this is something really like.
Cons
I'm not fond of having to download everything to view it. I prefer being able to view files within the platform itself and only download them when necessary. Additionally, it would be better to make edits directly within the platform.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Sadye
Marketing and Advertising, 11-50 employees
More than a year
“Great Project Management Tool
Pros
I like the well-structured organization and the reporting and time tracking features it provides. It's excellent for collaborative work with a team.
Cons
At times, the program experiences lag, and I often need to refresh the page and sign in again after a period of inactivity.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ashley
Hospital & Health Care, 500+ employees
More than a year
“We love 5PM
Pros
We are genuinely enjoying 5PM because there is no learning curve involved. It's incredibly easy to use!
Cons
I can't answer this. We are satisfied with every aspect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“5pm. Equally as good as the time I leave work.
Pros
This software is user friendly. I have been using it for hours every day for the past 2 1/2 years and have nothing negative to say about it.
Cons
Perhaps a more modern look would be beneficial. Other than that, I really like the software!
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Hassan
Higher Education, 51-100 employees
More than a year
“5pm is really interesting!
Pros
5pm proves to be a valuable tool when working collaboratively as a team. Also it assists me in managing my projects properly.
Cons
It would be great to have the option to add tags to projects, which would provide insights into the time taken for each project.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Internet, 1-10 employees
More than a year
“It works, but I have several issues
Pros
Since it is web-based, it is easily accessible for everyone at work. However, I wish there was a Windows software alternative available for my use.
Cons
If I update a task, I expect the date to change and it resurface at the top, rather than remaining buried because it was started three weeks ago. It becomes difficult to track and manage my current work. Moving tasks to another folder or task should be easier instead of creating a new one and deleting the old one. Closing a task (marking it 100% complete) shouldn't trigger new email notifications.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Amanda
Entertainment, 11-50 employees
Less than a year
“Good Program, Works Well
Pros
5pm allows seamless communication among my team members spread across the world. It works excellently for messaging and file uploads.
Cons
The program's interface lacks the modern look found in other software. It appears quite outdated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Not Specified, 51-100 employees
Less than a year
“Get Things Done
Pros
Organizing projects in folders is not a problem anymore with 5pm's user-friendly interface.
Cons
The user interface could be improved for example a flatter design would be easier on the eyes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Betsy
Sports, 51-100 employees
More than a year
“5pm REview
Pros
Having all project details, communications and files in one centralized location is something I really value.
Cons
There are instances when I can view other people's projects if the settings aren't configured correctly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chris
Marketing and Advertising, 51-100 employees
Less than a year
“5pm
Pros
5pm plays a major role in managing my daily tasks. It is simple to use and offers numerous administrative features.
Cons
Some aspects of the software's layout could benefit from updating, such as the pop-up windows when entering messages.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Jordan
Import and Export, 11-50 employees
More than a year
“good platform for multiple users from workgroup
Pros
All users can see real-time updates from each team member. This is something that keeps everyone in the loop.
Cons
The sorting and searching options on the iPhone app could be enhanced for better usability.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Michele
Design, 1-10 employees
More than a year
“Perfectly functional for a project management software
Pros
The ease of categorizing projects and tasks is highly beneficial.
Cons
I've been requesting for the option to reset messages as unread for years.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Anonymous
Not Specified, 11-50 employees
More than a year
“5pm Review
Pros
The organization feature is excellent. Also the ability to monitor user activity greatly assists in managing our time effectively. The standalone timekeeper is also a fantastic solution!
Cons
The load times can be slow at times. I understand this is partly due to our large volume of projects, but implementing lazy loading could potentially help improve the performance.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
7
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“5PM
Pros
The interface is visually appealing, easy to navigate and keeps everything related to a project in one place.
Cons
The option to 'hide from client' is somewhat unsettling because there is a chance of accidentally sharing information that should remain private, even though it's convenient to have everything in one place.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Olivia
Wholesale, 51-100 employees
Less than a year
“5pm Review
Pros
I really like the ability to track projects while keeping the entire team informed.
Cons
There's a slight learning curve. Clicking on and off the "eye" for projects can be hit or miss.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Connie
Financial Services, 1-10 employees
Less than 6 months
“Great Project Tracker
Pros
It fosters accountability, keeps all team members informed about projects, and facilitates seamless collaboration.
Cons
Navigating from one task to another and the time required to enter information can be a bit challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Matt
Sporting Goods, 51-100 employees
Less than 6 months
“5pm works well
Pros
It's relatively easy to use. It does a fantastic job of keeping the team updated on project progress and users can easily follow along with all projects or sort by their own. The mobile app is also highly effective in keeping everyone connected on the go.
Cons
I have encountered a few issues with the mobile app and sharing documents directly from it. However, I haven't sought support for these matters, so it's my responsibility. When dealing with a substantial number of projects, the platform can become very slow. Also having additional sorting features would be greatly beneficial.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Belinda
Education Management, 51-100 employees
More than a year
“Simple web platform keeps all projects in one place
Pros
With a small team and multiple ongoing projects, 5pm simplifies monitoring the entire queue and tracking the production phase of each project. Implementing this tool has proven to be a game changer for me!
Cons
We don't use all the features, but it would be convenient if clients could easily place orders directly instead of filling out a project request form.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Lizzie
Recreational Facilities and Services, 51-100 employees
More than a year
“Easy for Work
Pros
5pm serves as a reliable communication channel for our company. We have daily interactions with our overseas offices through 5pm, and it became a seamless and efficient process!
Cons
The search feature poses difficulties, which is a major drawback considering its daily usage. Additionally, the mobile app isn't very user friendly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Krystiana
Marketing and Advertising, 101-500 employees
Less than a year
“5pm Review
Pros
Once you overcome the initial learning curve, it becomes second nature. It's simple to monitor items and locate specific tasks.
Cons
It occasionally experiences glitches. For example, if I open another window with 5pm, it affects the display. The loading time is also quite long. Moreover, there's a learning curve, and it takes time to get used to the software. Some aspects are not self-explanatory.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6