softwareA1 Tracker: Risk Management Software Reviews
41 Reviews
Overall Rating
4.8
41 Reviews
Rating Distribution
5
(33)
4
(7)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Overall Rating
4.8
41 Reviews
Rating Distribution
5
(33)
4
(7)
3
(1)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Filters
Industry
Provider Size
Time Used
Simple and helpful
Simple and helpful
Pros
The ease of use made learning and utilizing it straightforward!
Cons
Finding my way around the programs settings could be a bit more user-friendly.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not specified, 500+ employees
Less than a year
Oct 04, 2023
Customization Without Compromise
Customization Without Compromise
Pros
A1 stands out with its sandbox design and extensive customization options. Despite not being their primary demographic they worked with us to fulfill all our business needs.
Cons
Theres room for improvement in the Data ImportExport feature. Our main challenge lies in surpassing a data threshold and needing to manually purge data rather than having an integrated system for archiving after a certain timeframe.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Steven
Construction, 101-500 employees
More than a year
Sep 13, 2023
A1 - Partners in Success
A1 - Partners in Success
Pros
A1 truly listens to my needs and strives to meet them. Their team has provided excellent service for almost three years and I cannot praise them highly enough.
Cons
I cant identify any drawbacks. If youre considering a software partner I highly recommend A1; you wont be disappointed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bernard
Insurance, 51-100 employees
More than a year
Sep 08, 2023
Insurance
Insurance
Pros
The simplicity in navigating and customizing screens and data elements is appreciated.
Cons
Personally I encountered no problems whatsoever with A1s offerings.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Insurance, 500+ employees
More than a year
Sep 05, 2023
A1 Easiness
A1 Easiness
Pros
Its simplicity greatly benefits my team.
Cons
I struggle with adjusting settings at times but Im not particularly tech-savvy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Retail, 101-500 employees
More than a year
Aug 16, 2023
Great software with excellent customer service
Great software with excellent customer service
Pros
Being computer-shy I find this software relatively easy to navigate and learn. Their customer service is exceptional in addressing any questions or issues.
Cons
Im pleased with everything. Issues I encounter usually stem from my limited software knowledge but A1s customer service promptly assists and clarifies matters for me.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Michele
Automotive, 500+ employees
More than a year
Aug 15, 2023
Review for A1 Tracker
Review for A1 Tracker
Pros
Its user-friendly with easy navigation and numerous options.
Cons
Occasionally it experiences slowdowns and freezes but it might be due to our own computer issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darrall
Consumer Services, 11-50 employees
Less than a year
Jul 27, 2023
A1 Tracker review
A1 Tracker review
Pros
The website is highly user-friendly with clear category headings for easy navigation.
Cons
The only drawback is that it can be a tad slow. This might be on our end due to our internet service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 17, 2023
A1 Tracker in my company
A1 Tracker in my company
Pros
What I appreciate most about A1 Tracker is how it streamlined our companys damages recovery process. Integrating all team members into one software made recovery much simpler.
Cons
A bilingual team member (Spanish and English) should be integrated into A1 Tracker. Additionally the proposal should include a work-process schedule (delivery time) for implementing the new software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Griselle
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
Jul 14, 2023
setting up claims - easy flow, well explaned, easy to read
setting up claims - easy flow, well explaned, easy to read
Pros
Setting up claims flows smoothly and is easy to grasp.
Cons
Absolutely nothing. It was straightforward easy to comprehend and set up.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Insurance, 500+ employees
More than a year
Jul 02, 2023
A1 functionality
A1 functionality
Pros
A1 offers a user-friendly system with essential functions that get the job done at a reasonable price. Its customizable interface adds to its appeal.
Cons
While it boasts some advanced functionality not all features seamlessly integrate and many require some level of adjustment to be effectively utilized as theyre generally static and not fully customizable. If modifications are needed later on its not the most straightforward to implement changes and reintegrate them.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Kyle
Consumer Services, 500+ employees
More than a year
Jul 01, 2023
Great Feedback on A1 Tracker
Great Feedback on A1 Tracker
Pros
Very intuitive to use with clear and concise navigation.
Cons
Im quite satisfied with the Tracker; there are no improvements to mention presently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Jun 18, 2023
Want more
Want more
Pros
Its user-friendly with minimal errors in the environment.
Cons
It would be beneficial if the claim number appeared on the notes page.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Vivian
Transportation/Trucking/Railroad, 500+ employees
Less than 6 months
Mar 21, 2023
Best claims processing I have experienced.
Best claims processing I have experienced.
Pros
A1 Tracker modified everything about their software for us to handle claims processing, reporting, and EOBs. Thereby, we were able to customize the entire application and keep only those functionalities that we need for our tasks. Furthermore, the customer support is excellent and I always have a satisfactory response when I reach out to them regarding any issues. They helped me greatly during the implementation process and it is good to know that my office is in capable hands. I would consider other offerings from the A1 team in the future and highly recommend the software to others as well.
Cons
A1 occasionally resets on its own leaving our data unsaved. We find that the last entries made have disappeared which is inconvenient since we have to go back and recheck if anything else is missing as well. As a workaround, we have started saving frequency so its not too bad anymore.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Roy S.
Education Management, 1001-5000 employees
Feb 13, 2023
Smooth implementation with a user-friendly interface.
Smooth implementation with a user-friendly interface.
Pros
The initial implementation phase was the smoothest so far, in my experience. A1 Tracker’s team started from scratch and took all the data from our excel spreadsheets to create a solution that is specific to our needs. The software is easier to operate and navigate than the spreadsheet we used earlier. Customer service is responsive and goes above and beyond to achieve customer satisfaction. Plus, the price is affordable. I have looked into different contract management tools, and A-1 provided the best value. Above that, a few detail tabs, such as contact information and remarks, were also added upon my request
Cons
While I do not have any negatives to say about the software, I do have a suggestion that I believe can further ease out my tasks. I have the flexibility to personalize or use other features. However, because I didnt use some of these options frequently, I had trouble recalling how to make choices or move around the menu.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Anne
Hospital & Health Care, 201-500 employees
Jan 18, 2023
A1 tracker can be customized as per your needs.
A1 tracker can be customized as per your needs.
Pros
A1 Tracker is very flexible and we rarely need help from their support to change the entire dimensions of our software package. What I like the most about the application is its attention to detail which is amazing. Besides, the ability to customize the application as per our needs was very beneficial as we were able to get only those features that we required while avoiding unnecessary ones. The team helped us develop workarounds to tailor the A1 tracker to our specific requirements. The knowledgeable team and employees collaborate with us to develop new products for the software.
Cons
Considering the size of our company, we had a lot of data that needed to be imported, sorted, and made available for the users. That was probably the only time that A1 proved inconvenient for us. Besides, having a company with so many employees, it is just not possible for all of the employees to be present in the organization every day and time.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Veronica
Transportation/Trucking/Railroad, 1001-5000 employees
Jan 06, 2023
Sr. Claims Rep- Claims System
Sr. Claims Rep- Claims System
Pros
A1 Tracker is simplistic and easy to learn software allowing us to create fields, reports and other services tailored to our specific needs.
Cons
There's a risk of data loss when multiple users are simultaneously accessing a file.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Verified User
Insurance, 500+ employees
Nov 11, 2022
Time Saver and Effective Customer Service
Time Saver and Effective Customer Service
Pros
The dashboards provided by A1 Tracker offer quick access to information that saves valuable time. Also the customer support is commendable and accessing appointments and schedules from the calendar is hassle free.
Cons
A1 Tracker has effectively resolved all our issues. However the user-created views could be more intuitive. Nonetheless, all other features meet our expectations and function well.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Vishesh K.
Software Engineer, 500+ employees
Dec 29, 2021
best software and outstanding customer service, as well as quick and efficient service
best software and outstanding customer service, as well as quick and efficient service
Pros
I appreciated the patience and friendliness of the support staff whenever I had a question or needed assistance. For anyone in search of quality software I highly recommend A1 Tracker.
Cons
I'm thoroughly satisfied with the product, I don't have any negative feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Accounting, 11-50 employees
Nov 09, 2021
Easy to use, flexible software, great service
Easy to use, flexible software, great service
Pros
The level of customizability A1 Tracker offers is impressive. We were able to customize it to our use case and the A1 team was proactive and smart in assisting with the transition from our old process to the new platform. Their ability to automate manual touchpoints has significantly reduced human error and improved efficiency.
Cons
While A1 Tracker is incredibly useful, there's room for improvement in terms of UX/UI design. Enhancing its aesthetics could further complement its functionality.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Verified User
Computer & Network Security, 500+ employees
Nov 03, 2021
User friendly software
User friendly software
Pros
Its easy to implement according to our business needs and pleasant to work with.
Cons
Im genuinely satisfied with the product. I have no negative remarks.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Iris
Transportation/Trucking/Railroad, 51-100 employees
More than a year
Aug 23, 2021
A1 Tracker
A1 Tracker
Pros
Exceptional product and customer service.
Cons
Currently Im able to obtain what I need from the program.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
kristene
Transportation/Trucking/Railroad, 500+ employees
More than a year
Aug 13, 2021
CREATING EFFICIENCY IN A PAPER FILE WORLD
CREATING EFFICIENCY IN A PAPER FILE WORLD
Pros
The ability to customize our program without external assistance is invaluable. Their attention to detail and willingness to collaborate make their customer service outstanding.
Cons
Importing a large amount of data was quite time-consuming. Moreover investing time initially to understand our short and long-term business needs in collaboration with A1 to optimize the systems "structure" was essential. Because A1 Tracker offers extensive customization there are numerous decisions for a business owner to make in order to optimize for users and business requirements.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
KIMBERLY
Transportation/Trucking/Railroad, 500+ employees
More than a year
Jun 25, 2021
Useful for Claims
Useful for Claims
Pros
The Claims module, dashboard, and notifications module have been particularly beneficial for our company. Additionally, the customer support team has been prompt in their responses to any issues or questions we've had.
Cons
A potential improvement could involve modernizing the product's design. Nevertheless, A1 Tracker's team consistently strives to enhance the software by introducing new and useful features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Insurance, 11-50 employees
Jun 22, 2021
Quality of and easy of use. Unparalleled flexibility.
Quality of and easy of use. Unparalleled flexibility.
Pros
A1 Enterprise developed software tailored to our long-term company goals while keeping it user-friendly for employees contractors and vendors. Web-based reporting is crucial for our business and this product meets our needs perfectly.
Cons
Implementation is invariably labor-intensive especially with data import yet the payoff is worthwhile.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Real Estate, 500+ employees
More than a year
Jun 11, 2021
Helpful with Claims
Helpful with Claims
Pros
The dashboard claims module and notifications were particularly impactful features for us allowing us to manage all our claims efficiently.
Cons
One missing feature I noticed was a reminder module to help us stay on top of our tasks. Nevertheless A1 Tracker continuously improves its product and indeed a calendar module is in development which will greatly assist us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phyllicia
Insurance, 11-50 employees
More than a year
Jun 09, 2021
Unparalleled flexibility, Ease of Use
Unparalleled flexibility, Ease of Use
Pros
A1 Enterprise developed software aligned with our long-term company objectives, allowing upper management to handle day-to-day operations while ensuring simplicity for employees, contractors, and vendors in the field. The web-based reporting and data access capabilities are crucial for our business, and this product was customized to meet our needs in a way that other systems couldn't.
Cons
Implementations can be intricate, and our data import process was time-consuming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher S.
Regional Program Director, 500+ employees
Jun 01, 2021
A1-Tracker Review
A1-Tracker Review
Pros
Easy to use and capable of generating various management reports.
Cons
The setup process for various claim types could be enhanced. It would be advantageous to incorporate additional fields applicable to each type of claim.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jose
Security and Investigations, 500+ employees
More than a year
May 15, 2021
Customization at its finest
Customization at its finest
Pros
A1 Tracker effectively consolidates information from different areas of our company into one cohesive platform, facilitating a comprehensive snapshot of client or vendor profiles. We utilize it not only for Contract Management but also for Insurance tracking and RFP/RFQ solicitations. The ability to combine these needs into a single application has streamlined our operations and reduced administrative errors. The dashboards and batch update features make accessing and managing data easy from anywhere.
Cons
After using A1 Tracker for over 2 years, I have yet to encounter a feature I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Theresa P.
Contract Specialist, 11-50 employees
May 01, 2021
Fantastic tracking software!
Fantastic tracking software!
Pros
The teams dedication is unmatched. They work hard to understand our business and provide clear solutions to our needs.
Cons
Occasionally I find myself forgetting how to use features that I dont regularly utilize.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Legal Services, 500+ employees
More than a year
Apr 19, 2021
Great service, incredible time saver!
Great service, incredible time saver!
Pros
The standout feature of A1 Tracker is its customizability. During implementation, i could tailor the fields to my requirements and the a1 team provided valuable suggestions to enhance my old process with the new software. The ability to upload monthly data in a single file has significantly reduced manual entry and human error. the service provided by A1 Tracker is exceptional and its features are invaluable time-savers.
Cons
One drawback we've encountered is with email statements that is due to security settings on our email server participants can only use personal email addresses that limited direct communication through the Tracker. But this workaround hasn't posed significant issues for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly H.
N/A, 500+ employees
Nov 12, 2020
Fantastic Software and Amazing Customer Service
Fantastic Software and Amazing Customer Service
Pros
The ease of use and prompt responses from customer service are the best features of A1 Tracker.
Cons
Building custom views was a somewhat arduous process that required time to master.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua F.
Training Element Chief, 500+ employees
Jun 23, 2020
Fantastic Software and Fantastic Customer Support
Fantastic Software and Fantastic Customer Support
Pros
The ability to import and manipulate data easily and the programs adaptability to our companys needs were standout features. The user-friendly interface was also a plus.
Cons
The only downside is that creating "custom views" proved somewhat challenging and required some time to grasp.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Joshua
Transportation/Trucking/Railroad, 500+ employees
More than a year
Jun 21, 2020
admin opinion
admin opinion
Pros
This software is incredibly user-friendly and I could customize it to suit my needs perfectly.
Cons
Id say the only thing is that you have to save frequently. Not a negative aspect just an additional step.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kari
Retail, 500+ employees
More than a year
May 02, 2020
User Friendly Adaptable to Every Situation!
User Friendly Adaptable to Every Situation!
Pros
Very user-friendly software with clear dashboards and customizable features. The quick batch update saves me a lot of time with data entry.
Cons
Id appreciate a feature where an entire record could be updated and saved in one go rather than having to save each section of the record individually as is the case with some modules within our tracker.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 11-50 employees
More than a year
May 01, 2020
Great product!
Great product!
Pros
Its very user-friendly and customizable to fit any claims needs.
Cons
Theres nothing I dislike. A1 has accommodated all my requests. The setup phase was the most challenging aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jana
Retail, 500+ employees
More than a year
Apr 01, 2020
Great Experience!
Great Experience!
Pros
A1 Tracker effectively caters to the specific requirements of our organization, and we've received excellent ongoing support when needed.
Cons
It would be beneficial to have additional modules such as accounts payable and payroll.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim H.
Manager - Applications Support, 500+ employees
Nov 11, 2019
Great Product, Very Happy
Great Product, Very Happy
Pros
I opted for A1 Tracker for my construction business because it seemed like a solid choice during our initial demos and came recommended by another source. We appreciate its versatility in managing various aspects of our business such as vendors assets contracts risks incidents insurance and budgets. Dealing with numerous subcontractors and handling equipment and materials on job sites involves many moving parts and the dashboards provide a valuable resource for monitoring critical activities due dates budgetary concerns and job site risks. Additionally having access to multiple modules within one product saves us from purchasing separate software solutions.
Cons
Switching software was challenging but ultimately beneficial. While there are no drawbacks to the software itself we did have to invest time in understanding our business needs to maximize the benefits of our software investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Construction, 1-10 employees
Less than a year
Nov 03, 2019
Functionality from the beginning
Functionality from the beginning
Pros
The A1 team assisted us in developing and implementing a customized occupational injury reporting system. The web-based system allowed us to submit injury information from anywhere and the detailed reporting helped enhance our safety management systems.
Cons
The software wasnt available when we chose A1. The only drawback was the time required for software development.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
William
Construction, 500+ employees
More than a year
Nov 01, 2019
Excellent product
Excellent product
Pros
The claim portal within the system is user-friendly with a simple 1-page claim form that includes everything necessary for adding, editing, updating a claim, as well as adding costs and documents. The claim calendar displaying appointments and schedules for claim activities is also appreciated.
Cons
We've configured A1 Tracker according to our preferences and received sufficient training and support, making it difficult to find any faults with the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eddie C.
Manager, 11-50 employees
Oct 30, 2019
Very flexible and robust software.
Very flexible and robust software.
Pros
Having everything in one place is a major advantage. Generating reports to update my manager with the open claims is straightforward and efficient.
Cons
The system provides very helpful guidance, and as a result, I haven't identified any dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George I.
Project Delivery Manager, 500+ employees
Jul 22, 2019
Filters
Simple and helpful
Simple and helpful
Pros
The ease of use made learning and utilizing it straightforward!
Cons
Finding my way around the programs settings could be a bit more user-friendly.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not specified, 500+ employees
Less than a year
Oct 04, 2023
Customization Without Compromise
Customization Without Compromise
Pros
A1 stands out with its sandbox design and extensive customization options. Despite not being their primary demographic they worked with us to fulfill all our business needs.
Cons
Theres room for improvement in the Data ImportExport feature. Our main challenge lies in surpassing a data threshold and needing to manually purge data rather than having an integrated system for archiving after a certain timeframe.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Steven
Construction, 101-500 employees
More than a year
Sep 13, 2023
A1 - Partners in Success
A1 - Partners in Success
Pros
A1 truly listens to my needs and strives to meet them. Their team has provided excellent service for almost three years and I cannot praise them highly enough.
Cons
I cant identify any drawbacks. If youre considering a software partner I highly recommend A1; you wont be disappointed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bernard
Insurance, 51-100 employees
More than a year
Sep 08, 2023
Insurance
Insurance
Pros
The simplicity in navigating and customizing screens and data elements is appreciated.
Cons
Personally I encountered no problems whatsoever with A1s offerings.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Insurance, 500+ employees
More than a year
Sep 05, 2023
A1 Easiness
A1 Easiness
Pros
Its simplicity greatly benefits my team.
Cons
I struggle with adjusting settings at times but Im not particularly tech-savvy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria
Retail, 101-500 employees
More than a year
Aug 16, 2023
Great software with excellent customer service
Great software with excellent customer service
Pros
Being computer-shy I find this software relatively easy to navigate and learn. Their customer service is exceptional in addressing any questions or issues.
Cons
Im pleased with everything. Issues I encounter usually stem from my limited software knowledge but A1s customer service promptly assists and clarifies matters for me.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Michele
Automotive, 500+ employees
More than a year
Aug 15, 2023
Review for A1 Tracker
Review for A1 Tracker
Pros
Its user-friendly with easy navigation and numerous options.
Cons
Occasionally it experiences slowdowns and freezes but it might be due to our own computer issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darrall
Consumer Services, 11-50 employees
Less than a year
Jul 27, 2023
A1 Tracker review
A1 Tracker review
Pros
The website is highly user-friendly with clear category headings for easy navigation.
Cons
The only drawback is that it can be a tad slow. This might be on our end due to our internet service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 17, 2023
A1 Tracker in my company
A1 Tracker in my company
Pros
What I appreciate most about A1 Tracker is how it streamlined our companys damages recovery process. Integrating all team members into one software made recovery much simpler.
Cons
A bilingual team member (Spanish and English) should be integrated into A1 Tracker. Additionally the proposal should include a work-process schedule (delivery time) for implementing the new software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Griselle
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
Jul 14, 2023
setting up claims - easy flow, well explaned, easy to read
setting up claims - easy flow, well explaned, easy to read
Pros
Setting up claims flows smoothly and is easy to grasp.
Cons
Absolutely nothing. It was straightforward easy to comprehend and set up.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Insurance, 500+ employees
More than a year
Jul 02, 2023
A1 functionality
A1 functionality
Pros
A1 offers a user-friendly system with essential functions that get the job done at a reasonable price. Its customizable interface adds to its appeal.
Cons
While it boasts some advanced functionality not all features seamlessly integrate and many require some level of adjustment to be effectively utilized as theyre generally static and not fully customizable. If modifications are needed later on its not the most straightforward to implement changes and reintegrate them.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Kyle
Consumer Services, 500+ employees
More than a year
Jul 01, 2023
Great Feedback on A1 Tracker
Great Feedback on A1 Tracker
Pros
Very intuitive to use with clear and concise navigation.
Cons
Im quite satisfied with the Tracker; there are no improvements to mention presently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia
Health Wellness and Fitness, 1-10 employees
Less than 6 months
Jun 18, 2023
Want more
Want more
Pros
Its user-friendly with minimal errors in the environment.
Cons
It would be beneficial if the claim number appeared on the notes page.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Vivian
Transportation/Trucking/Railroad, 500+ employees
Less than 6 months
Mar 21, 2023
Best claims processing I have experienced.
Best claims processing I have experienced.
Pros
A1 Tracker modified everything about their software for us to handle claims processing, reporting, and EOBs. Thereby, we were able to customize the entire application and keep only those functionalities that we need for our tasks. Furthermore, the customer support is excellent and I always have a satisfactory response when I reach out to them regarding any issues. They helped me greatly during the implementation process and it is good to know that my office is in capable hands. I would consider other offerings from the A1 team in the future and highly recommend the software to others as well.
Cons
A1 occasionally resets on its own leaving our data unsaved. We find that the last entries made have disappeared which is inconvenient since we have to go back and recheck if anything else is missing as well. As a workaround, we have started saving frequency so its not too bad anymore.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Roy S.
Education Management, 1001-5000 employees
Feb 13, 2023
Smooth implementation with a user-friendly interface.
Smooth implementation with a user-friendly interface.
Pros
The initial implementation phase was the smoothest so far, in my experience. A1 Tracker’s team started from scratch and took all the data from our excel spreadsheets to create a solution that is specific to our needs. The software is easier to operate and navigate than the spreadsheet we used earlier. Customer service is responsive and goes above and beyond to achieve customer satisfaction. Plus, the price is affordable. I have looked into different contract management tools, and A-1 provided the best value. Above that, a few detail tabs, such as contact information and remarks, were also added upon my request
Cons
While I do not have any negatives to say about the software, I do have a suggestion that I believe can further ease out my tasks. I have the flexibility to personalize or use other features. However, because I didnt use some of these options frequently, I had trouble recalling how to make choices or move around the menu.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Anne
Hospital & Health Care, 201-500 employees
Jan 18, 2023
A1 tracker can be customized as per your needs.
A1 tracker can be customized as per your needs.
Pros
A1 Tracker is very flexible and we rarely need help from their support to change the entire dimensions of our software package. What I like the most about the application is its attention to detail which is amazing. Besides, the ability to customize the application as per our needs was very beneficial as we were able to get only those features that we required while avoiding unnecessary ones. The team helped us develop workarounds to tailor the A1 tracker to our specific requirements. The knowledgeable team and employees collaborate with us to develop new products for the software.
Cons
Considering the size of our company, we had a lot of data that needed to be imported, sorted, and made available for the users. That was probably the only time that A1 proved inconvenient for us. Besides, having a company with so many employees, it is just not possible for all of the employees to be present in the organization every day and time.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Veronica
Transportation/Trucking/Railroad, 1001-5000 employees
Jan 06, 2023
Sr. Claims Rep- Claims System
Sr. Claims Rep- Claims System
Pros
A1 Tracker is simplistic and easy to learn software allowing us to create fields, reports and other services tailored to our specific needs.
Cons
There's a risk of data loss when multiple users are simultaneously accessing a file.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Verified User
Insurance, 500+ employees
Nov 11, 2022
Time Saver and Effective Customer Service
Time Saver and Effective Customer Service
Pros
The dashboards provided by A1 Tracker offer quick access to information that saves valuable time. Also the customer support is commendable and accessing appointments and schedules from the calendar is hassle free.
Cons
A1 Tracker has effectively resolved all our issues. However the user-created views could be more intuitive. Nonetheless, all other features meet our expectations and function well.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Vishesh K.
Software Engineer, 500+ employees
Dec 29, 2021
best software and outstanding customer service, as well as quick and efficient service
best software and outstanding customer service, as well as quick and efficient service
Pros
I appreciated the patience and friendliness of the support staff whenever I had a question or needed assistance. For anyone in search of quality software I highly recommend A1 Tracker.
Cons
I'm thoroughly satisfied with the product, I don't have any negative feedback.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Accounting, 11-50 employees
Nov 09, 2021
Easy to use, flexible software, great service
Easy to use, flexible software, great service
Pros
The level of customizability A1 Tracker offers is impressive. We were able to customize it to our use case and the A1 team was proactive and smart in assisting with the transition from our old process to the new platform. Their ability to automate manual touchpoints has significantly reduced human error and improved efficiency.
Cons
While A1 Tracker is incredibly useful, there's room for improvement in terms of UX/UI design. Enhancing its aesthetics could further complement its functionality.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Verified User
Computer & Network Security, 500+ employees
Nov 03, 2021
User friendly software
User friendly software
Pros
Its easy to implement according to our business needs and pleasant to work with.
Cons
Im genuinely satisfied with the product. I have no negative remarks.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Iris
Transportation/Trucking/Railroad, 51-100 employees
More than a year
Aug 23, 2021
A1 Tracker
A1 Tracker
Pros
Exceptional product and customer service.
Cons
Currently Im able to obtain what I need from the program.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
kristene
Transportation/Trucking/Railroad, 500+ employees
More than a year
Aug 13, 2021
CREATING EFFICIENCY IN A PAPER FILE WORLD
CREATING EFFICIENCY IN A PAPER FILE WORLD
Pros
The ability to customize our program without external assistance is invaluable. Their attention to detail and willingness to collaborate make their customer service outstanding.
Cons
Importing a large amount of data was quite time-consuming. Moreover investing time initially to understand our short and long-term business needs in collaboration with A1 to optimize the systems "structure" was essential. Because A1 Tracker offers extensive customization there are numerous decisions for a business owner to make in order to optimize for users and business requirements.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
KIMBERLY
Transportation/Trucking/Railroad, 500+ employees
More than a year
Jun 25, 2021
Useful for Claims
Useful for Claims
Pros
The Claims module, dashboard, and notifications module have been particularly beneficial for our company. Additionally, the customer support team has been prompt in their responses to any issues or questions we've had.
Cons
A potential improvement could involve modernizing the product's design. Nevertheless, A1 Tracker's team consistently strives to enhance the software by introducing new and useful features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Insurance, 11-50 employees
Jun 22, 2021
Quality of and easy of use. Unparalleled flexibility.
Quality of and easy of use. Unparalleled flexibility.
Pros
A1 Enterprise developed software tailored to our long-term company goals while keeping it user-friendly for employees contractors and vendors. Web-based reporting is crucial for our business and this product meets our needs perfectly.
Cons
Implementation is invariably labor-intensive especially with data import yet the payoff is worthwhile.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Real Estate, 500+ employees
More than a year
Jun 11, 2021
Helpful with Claims
Helpful with Claims
Pros
The dashboard claims module and notifications were particularly impactful features for us allowing us to manage all our claims efficiently.
Cons
One missing feature I noticed was a reminder module to help us stay on top of our tasks. Nevertheless A1 Tracker continuously improves its product and indeed a calendar module is in development which will greatly assist us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phyllicia
Insurance, 11-50 employees
More than a year
Jun 09, 2021
Unparalleled flexibility, Ease of Use
Unparalleled flexibility, Ease of Use
Pros
A1 Enterprise developed software aligned with our long-term company objectives, allowing upper management to handle day-to-day operations while ensuring simplicity for employees, contractors, and vendors in the field. The web-based reporting and data access capabilities are crucial for our business, and this product was customized to meet our needs in a way that other systems couldn't.
Cons
Implementations can be intricate, and our data import process was time-consuming.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher S.
Regional Program Director, 500+ employees
Jun 01, 2021
A1-Tracker Review
A1-Tracker Review
Pros
Easy to use and capable of generating various management reports.
Cons
The setup process for various claim types could be enhanced. It would be advantageous to incorporate additional fields applicable to each type of claim.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jose
Security and Investigations, 500+ employees
More than a year
May 15, 2021
Customization at its finest
Customization at its finest
Pros
A1 Tracker effectively consolidates information from different areas of our company into one cohesive platform, facilitating a comprehensive snapshot of client or vendor profiles. We utilize it not only for Contract Management but also for Insurance tracking and RFP/RFQ solicitations. The ability to combine these needs into a single application has streamlined our operations and reduced administrative errors. The dashboards and batch update features make accessing and managing data easy from anywhere.
Cons
After using A1 Tracker for over 2 years, I have yet to encounter a feature I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Theresa P.
Contract Specialist, 11-50 employees
May 01, 2021
Fantastic tracking software!
Fantastic tracking software!
Pros
The teams dedication is unmatched. They work hard to understand our business and provide clear solutions to our needs.
Cons
Occasionally I find myself forgetting how to use features that I dont regularly utilize.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Legal Services, 500+ employees
More than a year
Apr 19, 2021
Great service, incredible time saver!
Great service, incredible time saver!
Pros
The standout feature of A1 Tracker is its customizability. During implementation, i could tailor the fields to my requirements and the a1 team provided valuable suggestions to enhance my old process with the new software. The ability to upload monthly data in a single file has significantly reduced manual entry and human error. the service provided by A1 Tracker is exceptional and its features are invaluable time-savers.
Cons
One drawback we've encountered is with email statements that is due to security settings on our email server participants can only use personal email addresses that limited direct communication through the Tracker. But this workaround hasn't posed significant issues for us.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly H.
N/A, 500+ employees
Nov 12, 2020
Fantastic Software and Amazing Customer Service
Fantastic Software and Amazing Customer Service
Pros
The ease of use and prompt responses from customer service are the best features of A1 Tracker.
Cons
Building custom views was a somewhat arduous process that required time to master.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua F.
Training Element Chief, 500+ employees
Jun 23, 2020
Fantastic Software and Fantastic Customer Support
Fantastic Software and Fantastic Customer Support
Pros
The ability to import and manipulate data easily and the programs adaptability to our companys needs were standout features. The user-friendly interface was also a plus.
Cons
The only downside is that creating "custom views" proved somewhat challenging and required some time to grasp.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Joshua
Transportation/Trucking/Railroad, 500+ employees
More than a year
Jun 21, 2020
admin opinion
admin opinion
Pros
This software is incredibly user-friendly and I could customize it to suit my needs perfectly.
Cons
Id say the only thing is that you have to save frequently. Not a negative aspect just an additional step.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kari
Retail, 500+ employees
More than a year
May 02, 2020
User Friendly Adaptable to Every Situation!
User Friendly Adaptable to Every Situation!
Pros
Very user-friendly software with clear dashboards and customizable features. The quick batch update saves me a lot of time with data entry.
Cons
Id appreciate a feature where an entire record could be updated and saved in one go rather than having to save each section of the record individually as is the case with some modules within our tracker.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 11-50 employees
More than a year
May 01, 2020
Great product!
Great product!
Pros
Its very user-friendly and customizable to fit any claims needs.
Cons
Theres nothing I dislike. A1 has accommodated all my requests. The setup phase was the most challenging aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jana
Retail, 500+ employees
More than a year
Apr 01, 2020
Great Experience!
Great Experience!
Pros
A1 Tracker effectively caters to the specific requirements of our organization, and we've received excellent ongoing support when needed.
Cons
It would be beneficial to have additional modules such as accounts payable and payroll.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tim H.
Manager - Applications Support, 500+ employees
Nov 11, 2019
Great Product, Very Happy
Great Product, Very Happy
Pros
I opted for A1 Tracker for my construction business because it seemed like a solid choice during our initial demos and came recommended by another source. We appreciate its versatility in managing various aspects of our business such as vendors assets contracts risks incidents insurance and budgets. Dealing with numerous subcontractors and handling equipment and materials on job sites involves many moving parts and the dashboards provide a valuable resource for monitoring critical activities due dates budgetary concerns and job site risks. Additionally having access to multiple modules within one product saves us from purchasing separate software solutions.
Cons
Switching software was challenging but ultimately beneficial. While there are no drawbacks to the software itself we did have to invest time in understanding our business needs to maximize the benefits of our software investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joe
Construction, 1-10 employees
Less than a year
Nov 03, 2019
Functionality from the beginning
Functionality from the beginning
Pros
The A1 team assisted us in developing and implementing a customized occupational injury reporting system. The web-based system allowed us to submit injury information from anywhere and the detailed reporting helped enhance our safety management systems.
Cons
The software wasnt available when we chose A1. The only drawback was the time required for software development.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
William
Construction, 500+ employees
More than a year
Nov 01, 2019
Excellent product
Excellent product
Pros
The claim portal within the system is user-friendly with a simple 1-page claim form that includes everything necessary for adding, editing, updating a claim, as well as adding costs and documents. The claim calendar displaying appointments and schedules for claim activities is also appreciated.
Cons
We've configured A1 Tracker according to our preferences and received sufficient training and support, making it difficult to find any faults with the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eddie C.
Manager, 11-50 employees
Oct 30, 2019
Very flexible and robust software.
Very flexible and robust software.
Pros
Having everything in one place is a major advantage. Generating reports to update my manager with the open claims is straightforward and efficient.
Cons
The system provides very helpful guidance, and as a result, I haven't identified any dislikes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
George I.
Project Delivery Manager, 500+ employees
Jul 22, 2019