softwareAI Field Management Software Reviews
18 Reviews
Overall Rating
4.8
18 Reviews
Rating Distribution
5
(14)
4
(4)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Overall Rating
4.8
18 Reviews
Rating Distribution
5
(14)
4
(4)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Filters
Industry
Provider Size
Time Used
A Game Changer
A Game Changer
Pros
This service simplifies my administrative work. Scheduling, tracking and billing can all be done using their platform.
Cons
The range distance for clocking in and out can be a bit tricky. Additionally when using the desktop version, it automatically signs me out after just a couple of minutes. Every time I sign in again it starts from the beginning.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Narida
Machinery, 11-50 employees
Less than a year
Oct 15, 2023
Great Software for Scheduling
Great Software for Scheduling
Pros
I can suggest schedules, monitor them and directly assign tasks to engineers. Once the job is completed, I can gather the data and send it to the customer simultaneously. Everything is digitized, making tracking effortless.
Cons
The font in the Android app is incredibly small and requires improvement. The location check in needs to be adjusted accurately. otherwise, we won't be able to clock in and out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rizki Fauziah Nur
Industrial Automation, 11-50 employees
Less than a year
Oct 14, 2023
Service Repair Work
Service Repair Work
Pros
Whenever I encountered issues AI Field Management promptly responded, resolving the problems efficiently.
Cons
I was experiencing lengthy download times for our parts but AI promptly resolved that issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammee
Automotive, 1-10 employees
Less than a year
Mar 16, 2023
Very good incident management software.
Very good incident management software.
Pros
The AI field is very capable and provides a fast snapshot of outstanding incidents and employees. What we like the most is that the implementation took no time, and we were up and running as soon as we got in touch with the team. Our client data was imported almost perfectly, leaving very little to be done manually. In terms of some upload requirements, AI was quite accommodating. When compared to the system we used before, incident and workforce management are significantly more optimized now.
Cons
They don’t offer many exporting options, which is inconvenient since we constantly share data within our organization. Getting data from the system once a user has entered it is a little difficult. Downloading anything in terms of customer data is not possible currently. Their UI is also a bit complex, but that was just in the beginning. They could make their user interface a bit more intuitive so that newbies don’t have to waste a lot of time understanding the system.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Saho A.
Telecommunications, 1-10 employees employees
Mar 08, 2023
I love how the AI field is self-independent.
I love how the AI field is self-independent.
Pros
The AI field is self-dependent enough not to need the development team to improve the code. It can do it on its own. They have worked out how to code the best worker for a certain area and job type, claiming that it is the only thing they need to do. We’ll see how it pans out. The software thinks for me, or, to put it another way, it acts as a sounding board for my ideas about matching occupations with workers. And sometimes, it gives sound advice, which has made me quite profitable. Highly recommended!
Cons
I’d appreciate it if they introduced more flexible pricing plans so that a small company like mine can easily implement it in the system and eventually move to higher-priced ones. I understand that a lot of advanced coding is involved in developing this software, but I’d want to spend a little less if possible. Most of the features I need to operate efficiently are still in development. I am still waiting for the development phase to be complete.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jonathan
Facilities Services, 1-10 employees employees
Feb 13, 2023
Excellent predicitive AI functionality.
Excellent predicitive AI functionality.
Pros
AI field has made my job a lot easier and error-free. I specifically enjoy the predictive/AI component, which allows me to match to the best technician for the job. The layout is perfect, and the calendar view simplifies scheduling and tracking progress. They have made the user interface attractive and easily understood, especially on mobile. What’s even great is that they have integrated Quickbooks on a deeper level than most, which is the only thing I need to simplify my bookkeeping.
Cons
One of the major disadvantages is that I do not have any control over the update process. Some updates are unnecessary and based on the reviews of other customers, I would like to delay them but cannot. I am forced to take all the updates to get the product updates I need. I hope the software developers will do something about this soon! Moreover, the GPS tracking of field personnel is supposed to be a game-changing feature, but I don’t find it very accurate.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Rita K.
Consumer Services, 51-200 employees employees
Jan 09, 2023
Sade Ladnek
Sade Ladnek
Pros
The software includes most of the features our organization needs.
Cons
Initially, navigating the software was a bit hard but with the guidance of the customer support team I found it easy to move through and learn its features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sade
Facilities Services, 51-100 employees
Less than 6 months
Oct 17, 2022
Easy to use and very robust application.
Easy to use and very robust application.
Pros
My team usually struggles with new applications but this one was incredibly easy to use. It provides detailed information about our workers and their trips. The customer website and calendar are also very convenient.
Cons
Perhaps when it comes to learning some of the more advanced features, there is a slight learning curve but overall it is easy to use and implement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alejandro
Hospital & Health Care, 51-100 employees
Less than a year
Aug 18, 2022
User experiences
User experiences
Pros
The GPS, customer app and Sherpa features are very necessary and useful.
Cons
Migrating data using available templates was a smooth process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Praveen
Computer & Network Security, 11-50 employees
Less than a year
May 20, 2022
Great tools for managing field service team
Great tools for managing field service team
Pros
As a small local SME in Singapore, we can efficiently manage over 200 systems across the country with limited field staff, thanks to the excellent scheduling and calendar features of this software. Our field engineers particularly appreciate the mobile app which allows them to view work schedules and prepare before attending sites.
Cons
The company doesn't really utilize the inventory management feature due to various reasons which is a shame.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jie
Civil Engineering, 51-100 employees
Less than a year
May 19, 2022
Game Changing Software
Game Changing Software
Pros
Having all my customers organized in one app along with the ability to record each visit or job done at their sites,is incredibly helpful. I also like the one on one Zoom training call with Jim, who showed me around and highlighted the best features of the software.
Cons
I have no complaints. both the computer software and phone app are excellent and easy to familiarize myself with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robbie
Security and Investigations, 1-10 employees
Less than 6 months
Apr 21, 2022
Easy to use field worker and incident management software
Easy to use field worker and incident management software
Pros
The product is user friendly and provides a quick view of outstanding incidents and workforce information. Importing our customer database was a easy process and we were up and running in no time. AI Field Management was very accommodating with some of our upload requests.
Cons
I encountered some difficulty extracting data from the system in terms of downloading customer data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Telecommunications, 1-10 employees
Less than 6 months
Nov 22, 2021
Small Business In Need of Serivce Management Solution
Small Business In Need of Serivce Management Solution
Pros
This service includes an app function that allows our customers to reach out to us during difficult times. It is been great to use both on PC and mobile devices.
Cons
Most of the features we need are actually in development with the AI team so there are no concerns at this point.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kyle
Semiconductors, 11-50 employees
Less than a year
Sep 25, 2021
Well Done!!
Well Done!!
Pros
The ability to schedule visits, manage time and select forms directly from the field services app is fantastic.
Cons
Implementing geo market segmentation is very easy with this software
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hever
Information Technology and Services, 11-50 employees
Less than 6 months
Sep 24, 2021
Quick and Easy Way to Get Started
Quick and Easy Way to Get Started
Pros
The greatest features for me are the invoice generator, the customer signature function and the fact that all the information is stored in the cloud.
Cons
Integrating with our previous business processes was effortless.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Akinde
Facilities Services, 1-10 employees
Less than a year
Sep 23, 2021
AI FM Software Review from Costa Rica
AI FM Software Review from Costa Rica
Pros
I like the integration with the mobile app which provides a wealth of data for tracking purposes.
Cons
As potential future options, it would be beneficial to have multiple customer users per customer account. Additionally, it would be helpful to correct or generate reports for the field technicians without making them admins.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juan
Electrical/Electronic Manufacturing, 11-50 employees
Less than 6 months
May 26, 2021
Foresque Cleaning Solutions.
Foresque Cleaning Solutions.
Pros
I can input all the jobs for the month and keep my crew updated at all times. This software has helped automate my business.
Cons
In the start it can be a bit hard to understand the software due to the abundance of features that help optimize your business. However once you become familiar with it, it keeps your business running smoothly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julio
Consumer Services, 1-10 employees
Less than a year
Mar 28, 2021
Master Drilling Workshop Scheduling Review
Master Drilling Workshop Scheduling Review
Pros
The software is user friendly and smooth. I particularly enjoy the SHERPA features. The flexibility of scheduling and the ability to update job statuses are fantastic. I also like the integration between administration, workers and customers, mainly through the customer application. Importing inventory and resources is a simple process and it is easy to develop additional features.
Cons
The automatic re scheduling of jobs and the ability to modify job durations on the Gantt chart view by dragging the bar would be great additions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Viank�
Mining & Metals, 500+ employees
Less than 6 months
Mar 27, 2021
Filters
A Game Changer
A Game Changer
Pros
This service simplifies my administrative work. Scheduling, tracking and billing can all be done using their platform.
Cons
The range distance for clocking in and out can be a bit tricky. Additionally when using the desktop version, it automatically signs me out after just a couple of minutes. Every time I sign in again it starts from the beginning.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Narida
Machinery, 11-50 employees
Less than a year
Oct 15, 2023
Great Software for Scheduling
Great Software for Scheduling
Pros
I can suggest schedules, monitor them and directly assign tasks to engineers. Once the job is completed, I can gather the data and send it to the customer simultaneously. Everything is digitized, making tracking effortless.
Cons
The font in the Android app is incredibly small and requires improvement. The location check in needs to be adjusted accurately. otherwise, we won't be able to clock in and out.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rizki Fauziah Nur
Industrial Automation, 11-50 employees
Less than a year
Oct 14, 2023
Service Repair Work
Service Repair Work
Pros
Whenever I encountered issues AI Field Management promptly responded, resolving the problems efficiently.
Cons
I was experiencing lengthy download times for our parts but AI promptly resolved that issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammee
Automotive, 1-10 employees
Less than a year
Mar 16, 2023
Very good incident management software.
Very good incident management software.
Pros
The AI field is very capable and provides a fast snapshot of outstanding incidents and employees. What we like the most is that the implementation took no time, and we were up and running as soon as we got in touch with the team. Our client data was imported almost perfectly, leaving very little to be done manually. In terms of some upload requirements, AI was quite accommodating. When compared to the system we used before, incident and workforce management are significantly more optimized now.
Cons
They don’t offer many exporting options, which is inconvenient since we constantly share data within our organization. Getting data from the system once a user has entered it is a little difficult. Downloading anything in terms of customer data is not possible currently. Their UI is also a bit complex, but that was just in the beginning. They could make their user interface a bit more intuitive so that newbies don’t have to waste a lot of time understanding the system.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
7
Saho A.
Telecommunications, 1-10 employees employees
Mar 08, 2023
I love how the AI field is self-independent.
I love how the AI field is self-independent.
Pros
The AI field is self-dependent enough not to need the development team to improve the code. It can do it on its own. They have worked out how to code the best worker for a certain area and job type, claiming that it is the only thing they need to do. We’ll see how it pans out. The software thinks for me, or, to put it another way, it acts as a sounding board for my ideas about matching occupations with workers. And sometimes, it gives sound advice, which has made me quite profitable. Highly recommended!
Cons
I’d appreciate it if they introduced more flexible pricing plans so that a small company like mine can easily implement it in the system and eventually move to higher-priced ones. I understand that a lot of advanced coding is involved in developing this software, but I’d want to spend a little less if possible. Most of the features I need to operate efficiently are still in development. I am still waiting for the development phase to be complete.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jonathan
Facilities Services, 1-10 employees employees
Feb 13, 2023
Excellent predicitive AI functionality.
Excellent predicitive AI functionality.
Pros
AI field has made my job a lot easier and error-free. I specifically enjoy the predictive/AI component, which allows me to match to the best technician for the job. The layout is perfect, and the calendar view simplifies scheduling and tracking progress. They have made the user interface attractive and easily understood, especially on mobile. What’s even great is that they have integrated Quickbooks on a deeper level than most, which is the only thing I need to simplify my bookkeeping.
Cons
One of the major disadvantages is that I do not have any control over the update process. Some updates are unnecessary and based on the reviews of other customers, I would like to delay them but cannot. I am forced to take all the updates to get the product updates I need. I hope the software developers will do something about this soon! Moreover, the GPS tracking of field personnel is supposed to be a game-changing feature, but I don’t find it very accurate.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Rita K.
Consumer Services, 51-200 employees employees
Jan 09, 2023
Sade Ladnek
Sade Ladnek
Pros
The software includes most of the features our organization needs.
Cons
Initially, navigating the software was a bit hard but with the guidance of the customer support team I found it easy to move through and learn its features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sade
Facilities Services, 51-100 employees
Less than 6 months
Oct 17, 2022
Easy to use and very robust application.
Easy to use and very robust application.
Pros
My team usually struggles with new applications but this one was incredibly easy to use. It provides detailed information about our workers and their trips. The customer website and calendar are also very convenient.
Cons
Perhaps when it comes to learning some of the more advanced features, there is a slight learning curve but overall it is easy to use and implement.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alejandro
Hospital & Health Care, 51-100 employees
Less than a year
Aug 18, 2022
User experiences
User experiences
Pros
The GPS, customer app and Sherpa features are very necessary and useful.
Cons
Migrating data using available templates was a smooth process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Praveen
Computer & Network Security, 11-50 employees
Less than a year
May 20, 2022
Great tools for managing field service team
Great tools for managing field service team
Pros
As a small local SME in Singapore, we can efficiently manage over 200 systems across the country with limited field staff, thanks to the excellent scheduling and calendar features of this software. Our field engineers particularly appreciate the mobile app which allows them to view work schedules and prepare before attending sites.
Cons
The company doesn't really utilize the inventory management feature due to various reasons which is a shame.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jie
Civil Engineering, 51-100 employees
Less than a year
May 19, 2022
Game Changing Software
Game Changing Software
Pros
Having all my customers organized in one app along with the ability to record each visit or job done at their sites,is incredibly helpful. I also like the one on one Zoom training call with Jim, who showed me around and highlighted the best features of the software.
Cons
I have no complaints. both the computer software and phone app are excellent and easy to familiarize myself with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robbie
Security and Investigations, 1-10 employees
Less than 6 months
Apr 21, 2022
Easy to use field worker and incident management software
Easy to use field worker and incident management software
Pros
The product is user friendly and provides a quick view of outstanding incidents and workforce information. Importing our customer database was a easy process and we were up and running in no time. AI Field Management was very accommodating with some of our upload requests.
Cons
I encountered some difficulty extracting data from the system in terms of downloading customer data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Telecommunications, 1-10 employees
Less than 6 months
Nov 22, 2021
Small Business In Need of Serivce Management Solution
Small Business In Need of Serivce Management Solution
Pros
This service includes an app function that allows our customers to reach out to us during difficult times. It is been great to use both on PC and mobile devices.
Cons
Most of the features we need are actually in development with the AI team so there are no concerns at this point.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kyle
Semiconductors, 11-50 employees
Less than a year
Sep 25, 2021
Well Done!!
Well Done!!
Pros
The ability to schedule visits, manage time and select forms directly from the field services app is fantastic.
Cons
Implementing geo market segmentation is very easy with this software
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hever
Information Technology and Services, 11-50 employees
Less than 6 months
Sep 24, 2021
Quick and Easy Way to Get Started
Quick and Easy Way to Get Started
Pros
The greatest features for me are the invoice generator, the customer signature function and the fact that all the information is stored in the cloud.
Cons
Integrating with our previous business processes was effortless.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Akinde
Facilities Services, 1-10 employees
Less than a year
Sep 23, 2021
AI FM Software Review from Costa Rica
AI FM Software Review from Costa Rica
Pros
I like the integration with the mobile app which provides a wealth of data for tracking purposes.
Cons
As potential future options, it would be beneficial to have multiple customer users per customer account. Additionally, it would be helpful to correct or generate reports for the field technicians without making them admins.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Juan
Electrical/Electronic Manufacturing, 11-50 employees
Less than 6 months
May 26, 2021
Foresque Cleaning Solutions.
Foresque Cleaning Solutions.
Pros
I can input all the jobs for the month and keep my crew updated at all times. This software has helped automate my business.
Cons
In the start it can be a bit hard to understand the software due to the abundance of features that help optimize your business. However once you become familiar with it, it keeps your business running smoothly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julio
Consumer Services, 1-10 employees
Less than a year
Mar 28, 2021
Master Drilling Workshop Scheduling Review
Master Drilling Workshop Scheduling Review
Pros
The software is user friendly and smooth. I particularly enjoy the SHERPA features. The flexibility of scheduling and the ability to update job statuses are fantastic. I also like the integration between administration, workers and customers, mainly through the customer application. Importing inventory and resources is a simple process and it is easy to develop additional features.
Cons
The automatic re scheduling of jobs and the ability to modify job durations on the Gantt chart view by dragging the bar would be great additions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Viank�
Mining & Metals, 500+ employees
Less than 6 months
Mar 27, 2021